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Reviews of Best Western Plus Angel Hotel

3 out of 5
Best Western Plus Angel Hotel
Market Place, Chippenham, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 196 out of 447 reviews" "
Rating 8 - Good. 175 out of 447 reviews" "
Rating 6 - Okay. 50 out of 447 reviews" "
Rating 4 - Poor. 22 out of 447 reviews" "
Rating 2 - Terrible. 4 out of 447 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from a on 25 Feb 2024
thank you for your review

6/10 Okay

Stacey

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from A on 28 Jan 2024
Thank you for your feedback.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel, very clean, nice staff, good breakfast. Gym could be improved as there are no free weights, kettlebells etc.
Stayed 1 night in Dec 2023
Response from a on 13 Jan 2024
Thank you for your feedback.We hope to welcome you back again soon.

10/10 Excellent

NICOLA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very helpful and friendly
Stayed 2 nights in Nov 2023
Response from The Reception Team on 29 Nov 2023
Thank you for your review

8/10 Good

Josie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did the job and great location for my needs?
Stayed 1 night in Nov 2023
Response from The Reception Team on 29 Nov 2023
Thank you for your Review

10/10 Excellent

MR R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Reception Team on 29 Nov 2023
Thank you for your kind review!

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Reception Team on 29 Nov 2023
Thank you for your kind review!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant, yet sub-standard stay. Generally good!
The bedside lights in my room didnt work, but the main ones did. No airconditioning meant a warm night, but there was a fan so that was acceptable. The breakfast was very average, and esepcially the sausages, they were a bit tough... Overall though, room was clean and tidy and had all the ammenities... also the chap manning the night desk was nice and dropped me off so toilet roll when asked. The bar and waiting areas were nice, and the overall ambience pleasing.
Stayed 1 night in Nov 2023
Response from . on 10 Nov 2023
Thank you for your feedback. We are delighted you enjoyed your stay.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the centre of the town. Lots of parking Very clean, big bed and room. Hotel staff were really friendly and helpful. Lovely bar and good choice of food for Breakfast Swimming pool and gym looked lovely, but we didn't use them Would definitely stay here again and try other Best Western hotels now, such good value and lovely staff
Stayed 2 nights in Oct 2023
Response from The Angel Team on 7 Nov 2023
Thank you for your kind review and we are very happy to see that you enjoyed your stay with us. We hope to welcome you back soon.

8/10 Good

Samuel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a pleasant, comfortable hotel nea the center of the Chippenham village. We enjoyed the simple English Breakfast. The staff was friendly and courteous. I would recommend this hotel to a friend.
Stayed 5 nights in Oct 2023
Response from . on 29 Oct 2023
Thank you for your feedback.We are glad you enjoyed your stay with us.regards,the angel hotel

10/10 Excellent

Jayoung, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from a on 20 Oct 2023
Thank you for your review.

6/10 Okay

Alexis

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Not overly impressed
One the whole it was ok, but the fact that I had to asked for the beds to be separated as my booking was for a room with 2 single beds, the staff where pleasant enough but didn’t not seem to go the extra mile like you would have expected from someone that used to have outstanding ratings on there establishment and customer service. The room was ok but lacked the niceties ie bottles of water and should like
Stayed 2 nights in Sep 2023
Response from . on 29 Oct 2023
Hello,We apologise for the miscommunication of the room types. We have passed on your feedback to the team. regards,the angel hotel

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the centre of Chippenham.
Stayed 1 night in Sep 2023
Response from . on 29 Oct 2023
Hello,We are glad you enjoyed your stay with us.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good size room comfy bed and clean. Room was next to the door into the main corridor so lots of door bangs at night and morning. Otherwise good.
Stayed 1 night in Sep 2023
Response from The Angel Team on 22 Oct 2023
We are pleased to read that overall you enjoyed your stay with us. If you join us again in the future please contact us to request a room further away from the main door so that we can make your stay more enjoyable

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, good facilities. Friendly staff and plenty of parking.
Stayed 1 night in Sep 2023
Response from a on 26 Sept 2023
Thank you for the positive feedback. We are delighted you enjoyed your stay.

10/10 Excellent

Jacqueline

Stayed 1 night in Sep 2023
Response from a on 26 Sept 2023
Thank you for your high rating.We hope to welcome you back soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice
Hotel is really nice the only downside is if the weather is nice the rooms get unbelievably hot
Stayed 1 night in Sep 2023
Response from . on 29 Oct 2023
Hello,Thank you for your review.We do provide fans in the room for these conditions.many thanks,the angel hotel

8/10 Good

Peter

Stayed 1 night in Aug 2023
Response from a on 10 Sept 2023
Thank you for your review.

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from a on 10 Sept 2023
Thank you for your kind ratings.

10/10 Excellent

George

Stayed 1 night in Aug 2023
Response from a on 10 Sept 2023
Thank you.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most rooms are in the relatively new extension which doesn't have an elevator! Included breakfast is excellent.
Stayed 2 nights in Aug 2023
Response from a on 10 Sept 2023
Thank you for your feedback. We are glad you enjoyed breakfast and will pass this onto the kitchen.

8/10 Good

Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Chippenham.
Good facilities, Breakfast was good and a lot to choos from. Bed were comfortable and the pool and facilities were good. Room a mixture of new and old bathroom looked newer but needed more love and care on cleanliness front. Overall enjoyed our stay.
Stayed 2 nights in Aug 2023
Response from a on 12 Sept 2023
Thank you for your review and feedback. We will pass this onto housekeeping. We hope you will choose to stay with us again.

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities
Convenient, easy parking, great breakfast. Room was clean but along a tired corridor and with a fan to try and cool it down as no air conditioning in this part of the hotel Helpful and pleasant staff
Stayed 1 night in Aug 2023
Response from a on 12 Sept 2023
Thank you for your review.

10/10 Excellent

Susan

Stayed 1 night in Aug 2023
Response from a on 10 Sept 2023
Thank you.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Room was quite hot but had small partially open windows and a fan. Ordered room service. Fish and chips was freshly cooked and delicious. Roasted vegetable side dish was bland - aubergines and peppers mainly. Generous portion sizes. Breakfast buffet was great. Particularly liked the coffee machine with lots of options.
Stayed 1 night in Aug 2023
Response from The Reception Team on 8 Aug 2023
Thank you for your kind review. We will make sure to give your feedback to the staff.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for Bath if you are driving.
Good location for visiting the area including Bath where parking is extremely limited and driving is not fun! Get there from Chippenham by train in just 10 minutes! Perfect!
Stayed 1 night in Jul 2023
Response from a on 30 Jul 2023
Thank you for your review.

6/10 Okay

Debbie

Stayed 1 night in Jul 2023
Response from The Reception Team on 23 Jul 2023
Thank You for your feedback

8/10 Good

Bing Wai Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
The front deck staffs are so nice and helpful ！
Stayed 1 night in Jul 2023
Response from The Reception Team on 19 Jul 2023
Thank you for your kind review!We hope to see you again soon.

8/10 Good

Victoria

Stayed 1 night in Jul 2023
Response from Amy on 13 Jul 2023
Thank you for your score and taking the time to review your stay.

8/10 Good

Algar

Stayed 1 night in Jul 2023
Response from Amy on 13 Jul 2023
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Amy on 13 Jul 2023
Thank you for taking the time to review your stay with us.

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Family Break - Great Hotel
We have stayed here many times and it never fails to impress us. The Fawlty Towers weekend was an added bonus. Very attentive staff, great breakfast lovely room
Stayed 1 night in Jun 2023
Response from Amy on 13 Jul 2023
Thank you for your review. We are really pleased to read that you enjoyed your stay with us. Your positive feedback will be shared with all of our staff.

6/10 Okay

John

Stayed 1 night in Jun 2023
Response from Amy on 13 Jul 2023
Thank you for the review.

4/10 Poor

Gary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Ordered bubbles in my room as us surprise but had to collect and carry it with my luggage and I am disabledwhich made it very difficult, no offer of help from staff. The bar didn't even have lemonade to offer.
Stayed 1 night in Jun 2023
Response from The Reception Team on 16 Jun 2023
Good Morning,We apologies that the prosecco was not in your room at the beginning of your stay, however it was added on by yourself after the booking was made. Our lemonade had been temporarily out of stock for a day due to high demand, a new delivery has arrived today with a restock!We hope that this has not greatly troubled your stay, Kind Regards

10/10 Excellent

Sushil

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Amy on 13 Jul 2023
Thank you for your review.

6/10 Okay

Sheila

Stayed 2 nights in May 2023
Response from A on 8 Aug 2023
Thank you for your review.

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations, it was modern and the bedroom was large with high ceilings.
Stayed 1 night in May 2023

8/10 Good

Gillian

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel shame about the wedding
Lovely hotel in itself, right in the centre of town, the only real downside was that a wedding function was on at the hotel and so as general hotel guests we couldn't get to the bar, would have been nice to have been pre warned about this as we probably would have changed the date of our booking
Stayed 2 nights in Apr 2023

2/10 Terrible

Paul

Travelled with family
Disliked: Staff & service
Staff cannot cook, cannot handle complaints. I checked out after just 2 nights of a 5 night stay.
Stayed 5 nights in Apr 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good break
It was a good hotel for our visit to family and to enjoy the area.
Stayed 4 nights in Apr 2023

8/10 Good

Edith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Located in a very good spot for shopping and eating. The room is a reasonable size, but the second floor has no alivator just stares. Reasonable price.
Stayed 1 night in Apr 2023

10/10 Excellent

Paula

Stayed 2 nights in Apr 2023
Response from A on 8 Aug 2023
Thank you for your review.

10/10 Excellent

Valerie Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay - stayed many times. Room this time needed a face lift with several items showing rust!
Stayed 1 night in Mar 2023

10/10 Excellent

Estelle

Stayed 1 night in Mar 2023

8/10 Good

C Michael

Stayed 1 night in Mar 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice!
Lovely clean and comfortable room. Plenty of choice of breakfast.
Stayed 2 nights in Feb 2023

8/10 Good

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Amazing room, can be a bit noisy as looks over the high street. Hotel menu a bit limited although plenty of options nearby
Stayed 4 nights in Feb 2023

10/10 Excellent

ELISABETH

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovley hotel, set in a beautiful courtyard. lovely clean rooms and the kids loved the pool!
Stayed 1 night in Feb 2023