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Reviews of Pettifers Freehouse Hotel

3 out of 5
Pettifers Freehouse Hotel
Crudwell Malmesbury Wiltshire, Crudwell, Malmesbury, England

Reviews

8.4

Very good

Rating 10 - Excellent. 47 out of 137 reviews" "
Rating 8 - Good. 68 out of 137 reviews" "
Rating 6 - Okay. 16 out of 137 reviews" "
Rating 4 - Poor. 3 out of 137 reviews" "
Rating 2 - Terrible. 3 out of 137 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Olde world
Friendly helpful staff in old rural hotel. A real taste of the Cotswolds. Ample parking close to hotel. Good food in pleasant bar area. Be prepared for old slightly uneven floors much in keeping with the age and style of the place. Enjoyed my stay and would stay again.
Stayed 1 night in Jul 2023

6/10 Okay

Barry

Liked: Room comfort
Disliked: Cleanliness
Hosts very welcoming on arrival. Average scores given for following reasons: floors needed cleaning before breakfast as food lodged under table leg when moved table. Service at both dinner and breakfast was hit and miss. Long waits for some but very quick service for others. Tables with more than 2 guests were served half the orders then long delay before rest of table dinners arrived. Planning in kitchen needs work. Decor upstairs tired but clean. If you want to take your dog away with you, this is the place to go.
Stayed 1 night in Jun 2023

8/10 Good

Jan

Stayed 2 nights in Mar 2023

10/10 Excellent

Leonie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful relaxed atmosphere, the staff were great and made one feel at home. Breakfast was to die for, I had poached eggs on mushroom and spinach on a bagel drizzled with hollandaise sauce, yum.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed two nights, staff were very friendly and the food was excellent. Would visit again when in the area.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities
It was shut, answer phone to say not open until August 1st😡
Stayed 2 nights in Jul 2020

8/10 Good

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Nice hotel. Friendly staff. Suited our travel needs
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent as was the staff. The owner took the time to make me sure we were fine.
Stayed 3 nights in Feb 2020

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and amazing
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

KAREN

Stayed 1 night in Nov 2019

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service
Room was a little tired and the bed wasn't the best. Staff and food were great.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building which could do with some freshening up with regards painting and updating furniture in the bedrooms but very clean and the beds were comfortable . Ideal location if you were looking to visit areas of the Cotswolds.
Stayed 2 nights in Sep 2019
Response from Manager on 15 Oct 2019
Thank you for your review, we are continually looking to refresh the hotel and will take your comments on board We hope you welcome you back soon

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

4/10 Poor

Mr rh

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not clean enough to stay in!
My Partner suffers with certain allergies. We appreciated that this hotel is 'dog friendly', but our room smelt so strongly of wet / dirty dogs, that it was impossible for us to stay in the room that we had been allocated. I was not happy to tolerate the dirty smell and my partner started suffering from and allergic reaction. The receptionist was very nice, and also apologetic, but there were no more rooms available, so we had to leave and find alternative accommodation. The room quite clearly had not been cleaned well enough! We had paid up front for the room through Hotels.com, so the receptionist stated that we could not have a refund! We ended up booking another hotel through Hotels.com, so paid twice for our room!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Receptionist was very welcoming and informative. The food at the restaurant was very good and well presented. There is a lovely area for sitting outside and enjoying a game of croquet if you wanted. The place is somewhat dated in terms of decor and if you are in the area of room 10 you can expect an early morning wakeup when the kitchen staff start the extractor fan! Nevertheless a lovely location which suited us well.
Stayed 1 night in Sep 2019

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Restful stay, room a little dated, welcoming and friendly staff
Stayed 1 night in Sep 2019

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel....friendly helpful staff....lovely served breakfast, in fact all the food was good. Very quiet and peaceful, beds very comfortable, fresh towels both days we were there. The hotel has beautiful grounds . We thoroughly enjoyed our stay and will definitely return
Stayed 2 nights in Aug 2019
Response from Mayfield House Hotel on 3 Sept 2019
Dear Rachel, Thank you for your feedback, we are so pleased you enjoyed your stay. We hope to welcome back to the Mayfield House in the near future

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ayfield House Hotel
Used as a base for a party weekend. Very comfortable and very friendly
Stayed 2 nights in Aug 2019
Response from Mayfield House Hotel on 3 Sept 2019
Dear Rupert, Thank you for your reply, we hope you enjoyed your party weekend as much as you enjoyed the hotel. Hopefully you consider us for the next time!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Average 3 star hotel with a hopeless shower.
Stayed 1 night in Aug 2019

8/10 Good

jack

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Steven

Stayed 1 night in Aug 2019

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay with a really good breakfast and friendly staff. Some of the communal areas could probably use a little refurbishment soon though.
Stayed 1 night in Jul 2019
Response from Mayfield House Hotel on 3 Sept 2019
Dear Matt, Thank you for your kind comments. We are thrilled you enjoyed our award winning breakfast! We hope next time we welcome you to have some updates to the communal areas Best Wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn't be any more helpful; this is a huge positive. The place is maybe a little tired in places, but not so bad I wouldn't return. Food was good, bedroom we stayed in was large, and very clean.
Stayed 2 nights in May 2019

10/10 Excellent

Nigel, Poynton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower over the bath,not very good in this age,hit and miss to get right temperature.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but I would recommend this Hotel to any one. The staff were very helpful and nothing was too much trouble. Thank you Mayfield House.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night but i would recommend this Hotel to any one. The staff were very friendly and nothing was too much trouble. Thank you Mayfield House.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff welcoming, polite, helpful and a beautifully cooked breakfast.
Stayed 1 night in Dec 2018
Response from Graeme on 17 Dec 2018
The cornerstone of your day is a decent breakfast. Glad you enjoyed.

10/10 Excellent

tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the outstanding Mayfield hotel
our stay was exceptional the staff and the food were excellent ,and we will definately return again next year thankyou
Stayed 3 nights in Dec 2018
Response from Graeme on 17 Dec 2018
Thanks Tara, glad you enjoyed and we will see you then

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
Fantastic service. I arrived late to a puncture en-route and so I'd missed the restaurant. Nevertheless, the hotel still made me a sandwich and chips on arrival at 21:30. Great breakfast
Stayed 1 night in Dec 2018
Response from Graeme on 14 Dec 2018
Always happy to do what we can, especially when things have gone wrong en-route.

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take our dog so have used several times
Stayed 1 night in Nov 2018
Response from Graeme on 2 Dec 2018
Thanks, hope you dog enjoys it too:)

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from Graeme on 2 Dec 2018
Thanks.

8/10 Good

Mrs S M

Liked: Cleanliness, staff & service
My cotswolds break
I have stayed in this hotel before and found it comfortable and welcoming. The food is very good.
Stayed 2 nights in Nov 2018
Response from Graeme on 26 Nov 2018
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Graeme on 24 Nov 2018
Thanks

10/10 Excellent

Verified traveller

Just stayed one night. Very satisfied with room , service and staff. Only downside, no gluten free bread available with breakfast, although I had previously advised hotel that one guest was gluten free. Visited westombirt arboretum next day, well worth a visit.
Stayed 1 night in Nov 2018
Response from Graeme on 20 Nov 2018
Apologies for the lack of GF bread, we do aim to provide it, I will follow up with kitchen. Glad you enjoyed the rest of your stay.

8/10 Good

Heather, Preston

Liked: Cleanliness, property conditions & facilities, room comfort
Good room upgrade to a large uncluttered room with a lovely wet room. (Would have preferred a different coloured/textured towel to use as a floor towel when exiting the shower.) Though food was good, I prefer it to be served a lot hotter. Staff very friendly and helpful.
Stayed 2 nights in Nov 2018
Response from Graeme on 20 Nov 2018
Thanks Heather

10/10 Excellent

Lynne, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience, lovely staff very helpful. Rooms were clean and comfortable. Beds were lovely. Very quiet and relaxing. Will return for a longer stay . Took my 87yr old mother , and our dog . You can take your dog into the snug and have them with you while you eat , very accommodating. Great dog walk across the road .
Stayed 2 nights in Nov 2018
Response from Graeme on 9 Nov 2018
Thanks Lynne, hope to see you again.