Terrace/patio

Reviews of Leigh Park Country House Hotel & Vineyard, BW Signature Collection

3 out of 5
Leigh Park Country House Hotel & Vineyard, BW Signature Collection
Leigh Road West Wiltshire, Bradford-on-Avon, England

Reviews

8.2

Very good

Rating 10 - Excellent. 147 out of 352 reviews" "
Rating 8 - Good. 135 out of 352 reviews" "
Rating 6 - Okay. 37 out of 352 reviews" "
Rating 4 - Poor. 23 out of 352 reviews" "
Rating 2 - Terrible. 10 out of 352 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Travelled with partner
Huge rooms , windows that open true to the Georgian design. Very good location Lovely staff I don’t usually review anything but this deserves a huge compliment.
Stayed 3 nights in Mar 2024

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, amenities
Very clean room , and lovely staff
Stayed 1 night in Feb 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff wonderful and extra helpful. Beautiful setting and great food.
Stayed 2 nights in Dec 2023
Response from Hannah on 4 Feb 2024
Hello Tracey,Thank you for your kind feedback, we hope you are able to stay again!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023

4/10 Poor

Julie

Travelled with group
Disliked: Staff & service, property conditions & facilities
Disappointing experience
We were with friends they booked direct we booked with hotels.com .We arrived early ,room wasn't ready ,thought being a Friday and first day of Christmas market rooms would be not have been busy and ready, as car park was empty assumed no one was there .They weren't ready until 2.45pm .When we went to our room we feel like we were in the staff area( as members of staff in rooms next door !) and room was cold.We went to our friends room which was in another building and it was lovely and warm. Parking was ok in afternoon but when returned later evening cars parked everywhere and were badly parked as struggled to get in the entrance and no where to park so had to ask and the staff who moved their car so could park in a space. Then when went to room later to go to bed we pulled back duvet to 2 blood spots on sheet , (see attached photos) as it was late we turned the sheet upside down so was then at bottom of bed .This was very noticeable and shouldn't have been left on bed as was off putting . We did mention this to reception in morning but didn't seem bothered .Breakfast was disappointing too, hash browns soft , beans and mushrooms tasteless, elements gone on toaster so only cooked one side ,tea very weak and weren't made aware fried eggs available unless you asked .
Stayed 1 night in Dec 2023

10/10 Excellent

erica

Stayed 1 night in Nov 2023

8/10 Good

Molly

Travelled with partner
Liked: Cleanliness
Strange-shaped room, which was too hot and stuffy, but no way to cool down. Tea/coffee facility had a cup and a mug, so had to get that changed. Only one glass in the bathroom, toilet didn't flush properly. Food in the restaurant was nice, but staff forgot to put it through the system, so checkout took longer. Overall, a nice place with pleasant staff and good price for close to Bath. Just a few niggles that would have made the stay better
Stayed 1 night in Nov 2023

6/10 Okay

Rifat, Fort Belvoir

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

DARRIS

Stayed 1 night in Nov 2023

10/10 Excellent

Geoff

Business traveller
Liked: Amenities
This was a great hotel, staff were polite, food was excellent, would definitely book again
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel.
Fantastic hotel full of character food was fantastic. Fish was superb.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
Lovely Georgian hotel, great room with gorgeous views. Good food at breakfast and dinner. Very reasonable
Stayed 1 night in Oct 2023

6/10 Okay

Samantha

The property was in a lovely setting and very easy to find. Check-In went smoothly but when asking were the restaurant and pointing towards a door, I got told no, and a sniggered laugh, silence and then getting the directions after 10 seconds. The room was clean but had at least a dozen flies flying around. The bed was old and you could feel the springs in the mattress. The restaurant was lovely and both dinner and breakfast were delicious but no menus were available online, so I just had to hope they cater for dietary requirements
Stayed 1 night in Oct 2023

8/10 Good

Stuart

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Dated.
Very tired looking hotel. Needs spring cleaning.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Avoid
Checked in, and not told about the huge wedding prior arrival. Our room was next to the wedding room. No heating. Not told any information. Breakfast was awful, not even asked if we want tea or coffee. When I got my coffee it was in a sachet. The continental had been ransacked by the wedding. The hot food , well non existent. Had clearly not been replenished. We spent a lot of money , and I would even call this a 2 star. I will be contacting management.
Stayed 1 night in Oct 2023

8/10 Good

Duncan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Sleep
Too hot in room, otherwise good
Stayed 1 night in Oct 2023

10/10 Excellent

Mick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place , great staff
Stayed 2 nights in Sep 2023

8/10 Good

Jeet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Mandy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing but staff are lovely
We had a family get together to celebrate my mum’s 80th birthday so there were 12 of us staying and we pre ordered our dinner for the Saturday evening. The staff were lovely - very helpful and friendly and were quick to upgrade my sister and her husband when they couldn’t remain in their room because of an unpleasant smell. We were however disappointed on a number of fronts. The hotel is looking quite tired especially the standard bedrooms though our beds were very comfortable and the bathrooms have been updated so are quite nice with lovely walk in showers in some rooms. The dinner was good in parts (starters) but the mains were variable ie the duck was over cooked and my brother-in-law’s peppercorn sauce was completely overloaded with peppercorns, so much so he couldn’t eat most of his meal. In fairness the staff tried their best and brought out a new batch of sauces and replaced the duck for one of our party and then took the cost of the sauces and a couple of the desserts off the bill - I believe they were short staffed that evening which can’t have helped. But combined with a disappointing breakfast (overcooked scrambled eggs, waiting times for sausages, beans and bacon) it just came up short. Having said all of that my mum loved the weekend and the grounds behind the hotel are lovely plus the short trip into Bradford on Avon is well worth a visit.
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Stayed 1 night in Sep 2023

2/10 Terrible

Sandra

Travelled with group
Disliked: Property conditions & facilities, room comfort
Rooms 21 and 23 are smelly
The rooms were really smelly. We complained but the hotel was full and they couldn’t move us. They opened the window and sprayed air freshener but the smell returned. We had a very uncomfortable night!
Stayed 1 night in Sep 2023

10/10 Excellent

annemarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our night in this beautiful hotel. Lovely room, easy access for us and a great view over westbury white horse . Breakfast was great . If we could of prolonged our stay, we would. Already recommended to family and would stay again in a heartbeat .
Stayed 1 night in Sep 2023

10/10 Excellent

ALLAN, MISSISSAUGA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the charm of the property and the restaurant.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jenny

Stayed 1 night in Sep 2023

10/10 Excellent

Helen

Stayed 1 night in Sep 2023

8/10 Good

ALLAN

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Visited on way to Cornwall really nice
Stayed 1 night in Sep 2023

4/10 Poor

brian

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
This stay was a vast improvement on my previous stay. The staff were very friendly, reception and bar were staffed, andcthe food had improved
Stayed 1 night in Sep 2023

10/10 Excellent

R

Stayed 1 night in Sep 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

lai k

Stayed 1 night in Sep 2023

10/10 Excellent

Javairia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Christopher

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Stephen

Liked: Staff & service
Looking a bit sad and run down
I'll start by mirroring what many others have said - the staff here are all very pleasant and helpful. However, the hotel itself is looking very run down and focuses more on events than hotel guests. Where to start? Maybe breakfast. Don't pay to add it at the time of booking - we were charged £21 a night, but it's only £10 when paid on the day, £7 for the continental. If you are veggie or vegan it's barely worth it, although we didn't find out until the last day they do offer vegan sausages. In general though it's a very poor buffet. Limited range, no fruit salad, basic quality. Could do much better. The room itself wasn't great either - the bed was very uncomfortable, and as it was just two singles pushed together was also too short for anyone tall. The bathroom is badly laid out - the door opens the wrong way for starters, making it awkward to even get in past the toilet. We had a problem with the shower not draining - we raised this every day but even by the last night of 4 it was only improved slightly, not fixed. Noise and heat are big issues. Even though it wasn't hot when we were there, you needed the window fully open to stay cool, and as we were facing the events suite it was very noisy so hard to sleep. When an event is on you'll struggle to get parked, and if it's a wedding you'll be kept awake until the small hours. They advertise the vineyard but it's in very poor condition - I'd not want wedding photos taking there for example! So much potential as well...
Stayed 4 nights in Aug 2023

4/10 Poor

Nathalie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked an executive room, thinking our room would look like the hotel’s online photos (of large rooms with bay windows, armchairs sitting area, large bathroom with window). Our room was in the Vendange building, very plain, not large in any way (barely enough space to squeeze between the wall/window & the bed) and with a really small bathroom (can touch the walls when opening your arms). We were told that a room is classified as ‘executive’ due to the large(r) bed & that they show their best executive rooms on the web… The shower pressure was really terrible. The breakfast was ok but pretty basic. On the plus side, the hotel was quiet & the reception staff were very nice.
Stayed 1 night in Aug 2023

8/10 Good

Gina

Stayed 1 night in Aug 2023

10/10 Excellent

Catherine

Stayed 1 night in Aug 2023

10/10 Excellent

Edna

Stayed 1 night in Aug 2023

10/10 Excellent

K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Large rooms. Big beds. Good breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Alyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room and elevated from a standard hotel room so nice for a special occasion. Walking distance to centre of town
Stayed 2 nights in Jul 2023
Response from Hannah on 7 Aug 2023
Thank you for your kind words! We are glad you enjoyed your stay and hope you are able to visit again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building, pretty gardens, stunning views.
Stayed 1 night in Jul 2023
Response from Hannah on 7 Aug 2023
Thank you! Gary, who tends to the gardens takes such pride in making them the way they are!

4/10 Poor

J

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not what we expected, menu could be better along with the breakfast which was disappointing.
Stayed 2 nights in May 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room ok, food needs attention.
Hotel was pleasant, room was fine Check-in easy. Food was pretty disappointing. Usual trick of lots of words on menu turns out to be 2 items on plate. Boring chicken and chips etc. Might have been near acceptable if delivered with 5p portion of peas , but it was just 'brown stuff chucked on a plate'
Stayed 1 night in Jul 2023