Hello Ayriana, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

Luis,Thank you for your review of the property. We are happy to hear that you enjoyed your stay! Please come back and see us the next time you are in town! We are always happy to provide a welcoming and home like stay to our guests! Safe travels :)

Md,Thank you for your 5/5 review! We are so happy to hear that you enjoyed your stay! As always, we strive to deliver the best possible service available to our guests and an experience that feels like home!We hope that you come back to see us next time you travel to the area! We would love to see you again! Happy New Year and Safe travels!

Hello Amani, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Hello Pamela, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

Hello Julie, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Hello Glenn, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

Hello Susan, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

Hello Valued Customer, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

Hello Kara, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

Hello Jennifer, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

Thank you for your review of the property, we are happy to hear that after you navigated the highway with all of the construction going on tat you enjoyed your stay. We will address the other issues that you mentioned as well. Your feedback is always welcomed and appreciated.Safe travels :)

Hello Taekyun, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Iscar, I am so sorry to hear about your experience at the property, if you care to elaborate on you experience please email me directly

Sounds like we missed the mark during your stay, we will work more efficiently to provide a better guest experience for future stays.

Hi Shelby,We appreciate you sharing your survey.

Hi,We are awaiting service parts for the elevator for proper repairs for your guest safety. We will be replacing any item missing or severely damaged unfortunately we do not have the space to maintain extra furniture or fixture on site.Your comments are taking seriously and will be corrected, thank you.

Looks like we missed the chance to make a great impression during your stay. We will work harder to provide a better guest experience in the future. Best regards.

Hi Kellie,We appreciate your kind words and greatly appreciate your feedback.

Good Morning Lisa,Thank you for your survey.

Robb,Due to a structural crack and pool drainage was required to make the necessary repair our pool. Unforeseen incidents do occur which is out of our control, the elevator was up and running the nest day once a service tech was contacted.

Georgina,Thank you for your survey.

Rich, We apologize that your experience at the property was less than Ideal. We hope that we can continue to improve all guest experience factors and create a more enjoyable atmosphere for guests like you in the future.Best regards and safe travels :)

Anonymous,We would like to extend an apology for your experience at the property, it sounds like your stay could have went better. Safety for all guests is one of our top priorities. As is guest interactions and service recovery. We appreciate your feedback as it allows us to better understand the areas in which we need improvement.

Hi William,Thank you for sharing your experience regarding your recent stay. We are currently working with several media entities to get this matter resolved.

Hi Laura,Please accept our apologizes in regards to the non honored reservation. We are taking steps in advance to prevent these concerns from arising again.

Hi James,Sorry we were not able to accommodate your booking request for a 2 bedroom suite.

Thank you for sharing the survey.

Hi Stephen,We are truly sorry that we were not able to accommodate your confirmed reservation. Due to a plumbing issue with a room affected 2 additional rooms which rendered the room unusable.

Thank you for your wonderful feedback!

Hi Tracey,I would like to research the details of your recent stay please contact me so I may obtain some additional information.

Hi Terri,Thanks you for taking the time to grade our property. I'm pleased to see 10/10 scoring it shows the team is really delivering on hospitality which is our main goal.

Katie, Thank you so much for your score of 4/5. We appreciate your feed back and look forward to continuing the best service possible. Safe travels!!

Hello Anonymous,I would like to discuss your survey scoring. It's difficult to correct a problem or situation without details or causes for the score grade. I'm available most afternoons except Thursday's please give me a call , when you have a moment, thanks!

Hi Marcello,Thank you for responding to our Expedia survey, we appreciate our guest feedback, comments and remarks. We look forward to hopefully seeing you during your revisit in the Newark/Wilmington area.

Evening Steven,We appreciate your feedback and will add an additional parking lot patrol to upkeep out parking lot. Our mattresses are rotated every 3 months as recommended for comfort. If you have a moment please provide some additional details so I can look into the problem and address it effectively.

Hi Lexi,I'm sorry we weren't able to meet your expectation regarding accommodation. We appreciate all guest feedback and learn and grow from our guest responses.

Thank your for your survey we truly appreciate our guest feedback.

Dennis,Thank you for your review, your feedback helps us gauge what we can do and need to do to continuously improve.Safe Travels

Hi Saniyah we appreciate your survey and thank you for sharing your recent accommodation experience with us. Being an extended stay property our housekeeping is arranged to be a less intrusive and allow your privacy providing light service every 3 days and full cleaning on the 7th day.

Thank you so much for your patronage! We hope you will stay with us again in the near future. We appreciate the wonderful review and are always open to valuable feedback.

Victor, I am so sorry to see you had a less than stellar experience at our place of business. Please reach out to me with your valuable feedback so I can correct this unpleasant stay.

Jeyza,Our goal is to be your home away from home. Ultimate comfort is our goal. Thank you so much for your valuable feedback and we look forward to you staying with us again.

Leslie,I am very disappointed to see you had a less than spectacular stay at our property. Please reach out to me so I can rectify this situation.Thank you,

Llysa,We apologize that the washers went out during your stay. We are working closely with maintenance to take preventive measures to ensure this doesn't happened again. We are delighted that the rest of your stay was wonderful. Thank you for your valuable feedback.

Aniyah,Please reach out to Expedia to correct this situation. When we "walk" a guest, we always cover the stay. It is pre-arranged before we ever send you out our door. When you pay thru a third party such as Expedia, the 3rd party is usually contacted by the hotel to arrange for your displacement. If we cannot get in contact with the 3rd party, we will refund payment to them and inform you to reach out to them to get your refund. We also always pay for the room of the guest if we "walk" them to another property. We would like to correct this as soon as possible. Please contact Expedia and they will contact us to rectify the situation. I am truly sorry that the incorrect steps were taken by our team.

Lisa,I believe we may have spoke yesterday in reference to the complaint filed with our company. As I stated in my phone call and while you were at our property, I am truly sorry we did not live up to your expectations. I recall you mentioning that you are a loyal guest that stays with us twice a year while traveling. We value all of our guests and most importantly, we value your feedback. We are working diligently to fix the complaints lodged, and are being proactive to ensure these type of issues don't occur again in the future. Thank you.