Ratings based on 461 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
84% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Terrible Room

Posted 12-Oct-2016
Pros: Location. Stayed two years ago, and this hotel was very nice. Rooms away from I-95 are quiet.
Cons: Needs serious cleaning and updating
Room on a low floor facing I-95 had loud traffic noise all night. Could not sleep. Carpet very dirty, room shabby. Room rate was for concierge floor room with breakfast. Told to get breakfast on the 5th floor concierge breakfast room. At first could not get breakfast. Much front desk confusion about breakfast. Finally was given access to get breakfast. A very tiring stay overall.
2out of 5
by A verified traveller from Virginia

Not your typical Sheraton experience

Posted 19-Aug-2016
Pros: restaurant and bar
Cons: Better management and serious shakeup on the maid services. Bathroom is also in serious need of a ventilation fan.
Location: Location is decent.
When I stay at a Sheraton, I expect that by paying a little more than the typical chains I will get an experience that translates into better service and quality. This place was a serious disappointment. It started with the 2am fight in the hotel room next door, included no cleaning service one of the nights, and ending with damages to one of my electronics (battery charger) from the maid staff. When I spoke to the front desk, they were pleasant enough but not helpful. Every time there would be several sharply dressed men and women standing around and acting useless. The food was good at the restaurant with very friendly wait staff. The bar was the same. Too bad the facilities are falling apart (ceiling leak in main lobby) and the room experience was such a disappointment. I DO NOT recommend this Sheraton at this price.
4out of 5
by Tim

Posted 23-Jul-2016 on Hotels
Was supposed to get 2 queen Beds as per reservation. None available when we checked in. My daughter had to sleep on chairs put together as we had 3 people in the room
5out of 5
by Therersa from Bergen County, NJ

Great place for our lacrosse team's home base

Posted 11-Jul-2016 on Hotels
Great place for our lacrosse team's tournament family home base. Handled our late arrivals and requests, with ease and professionalism. Covered entrance and easily accessible hotel umbrellas made a very rainy trip to and from cars a non-issue. Pool for boys and super lounge for parents.
5out of 5
by Douglas from Texss

Place to stay for the night.

Posted 07-Jul-2016 on Hotels
Good nights sleep.
5out of 5
by Tanya


Posted 07-Jul-2016 on Hotels
I was limping when I came to check in. The staff noticed that my ankle was sprained and placed me in a room next to the elevator to reduce my walk! We ordered room service - the food was fantastic! The bathroom had a roll-in shower w seat, all switches were handicap accessible, and there were SO many outlets for our devices! WiFi was fast, connecting simple, and the bedding was SUPER comfortable. The next day, my husband worked from the well-appointed business center and needed headphones. The staff arranged for a courtesy van to take him to WalMart, waited, and drive him back!! ABOVE AND BEYOND. If we ever need to stop in Wilmington, DE, THIS will ALWAYS be our first choice!!
4out of 5
by Stephanie from Charlotte, NC

Clean and Helpful Staff!

Posted 06-Jul-2016 on Hotels
Other than hotels.com getting my reservation wrong, the hotel was overall very nice and clean. Staff was very nice and helpful.
5out of 5
by arica

This traveller left a rating score only Posted 25-Jun-2016 on Hotels
4out of 5
by CORNEL from Avon, Ohio

Relaxing athmosfere, excellent staff

Posted 13-Jun-2016 on Hotels
Relaxing stay in a clean room that had everything you need. Excellent staff, good food. Free internet could be decently improved as far as speed. Everything else is top notch. Thanks guys for a happy sejour!
5out of 5
by Chris from PA

Best value and service ever.

Posted 06-Jun-2016 on Hotels
Great room, exceptional service.