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Reviews of Microtel Inn & Suites by Wyndham Carolina Beach

2.5 out of 5
Microtel Inn & Suites by Wyndham Carolina Beach
907 N Lake Park Blvd, Carolina Beach, NC

Reviews

7.6

Good

Rating 10 - Excellent. 258 out of 931 reviews" "
Rating 8 - Good. 353 out of 931 reviews" "
Rating 6 - Okay. 198 out of 931 reviews" "
Rating 4 - Poor. 75 out of 931 reviews" "
Rating 2 - Terrible. 47 out of 931 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The closeness to the beach I loved. I truly enjoyed my stay, thank you again!!!
Stayed 4 nights in Apr 2021

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Operations Manager on 8 Jan 2021
Thank you for your feedback, we are so glad you enjoyed your stay her with us and hope you come back to see us!

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Operations Manager on 10 Nov 2020
Thank you for the feedback, we are glad you enjoyed your stay with us and hope you come back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Operations Manager on 20 Oct 2020
We thank you for your feedback and hope you come back and see us!

6/10 Okay

K.JOHNSON, Elkin, NC

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually loved the hotel & staff. Our issue was the beds. We were in room 315 and the beds were so hard & uncomfortable, that now of could hardly sleep. ☹
Stayed 1 night in Sep 2020
Response from Operations Manager on 28 Sept 2020
We are so sorry about that, and are glad you enjoyed the rest of your stay with us. Hope you come back and see us!

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Operations Manager on 19 Sept 2020
Thank you for your feedback, we hope to see you again!

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2020
Response from Operations Manager on 19 Sept 2020
Thank you for your feedback, we hope to see you again!

6/10 Okay

Jill

Travelled with family
Liked: Cleanliness, staff & service
Just ok
Pros - bed was comfortable, location, room was clean, the cleaning crew was great! Cons - air conditioner was SO LOUD, my husband was given a really hard time about not wearing a mask even though he explained he couldn't wear one while wearing his hearing aids, the breakfast was so-so, our room was very small.
Stayed 3 nights in Sep 2020
Response from Operations Manager on 15 Sept 2020
We are sorry for any inconvenience, but we do have to follow our guidelines. We hope you come back to see us though!

6/10 Okay

Verified traveller

Room wasn’t ready at 3, waited almost an extra hour. Room smelled harsh may
Stayed 2 nights in Sep 2020
Response from OM on 15 Sept 2020
We are terribly sorry for any inconveniences and hope you come back and see us!

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020
Response from Operations Manager on 1 Sept 2020
Thank you for your feedback, and hope you come back and stay with us!

8/10 Good

Bill

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020
Response from Operations Manager on 20 Aug 2020
We thank you for your feedback and hope you come back to see us!

8/10 Good

Yuribeth

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Aug 2020
Response from Operations Manager on 18 Aug 2020
Thank you for your feedback, we are glad you enjoyed your stay with us. Come back and see us!

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
I waited over 10 min for someone to show up at the front desk to check me in. There was a sign on the counter saying I am away from the desk bc I am helping a guest. Meanwhile when the staff member showed up she reeked of tobacco so clearly she was not helping a customer.
Stayed 2 nights in Aug 2020
Response from Liz on 14 Aug 2020
We apologize for this unfortunate experience. There are times our agents have to step away from the desk to assist guests, however we do not allow smoke breaks while on the clock. We do appreciate you bringing this to management's attention and we will be investigating this matter further.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beach stay
Loved the room...great price..only about 10min walk to beach....the scenery around is good....the walk not as bad as I thought it would b....grab and go breakfast could've been a little better...little more options but was good...pool good went in the rain and it was still good....bed is comfortable...bring extra towels or get more for floors with water from pool or beach...refrig. is a freezer only down side..froze everything I put in there..but a good side to drinks for the beach walk...
Stayed 2 nights in Aug 2020
Response from Operations Manager on 13 Aug 2020
We are terribly sorry for any inconveniences and are glad you enjoyed the rest of your stay with us. Hope you come back and see us!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the boardwalk, clean, nice staff
Stayed 2 nights in Aug 2020
Response from Operations Manager on 13 Aug 2020
We thank you for your response and hope you come back and see us!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Jul 2020
Response from Operations Manager on 31 Jul 2020
Thanks for the feedback! we hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a beach trip.
Staff was extremely helpful and friendly. Room was good, and location was very convenient to everything.
Stayed 3 nights in Jul 2020
Response from Operations Manager on 31 Jul 2020
We thank you for your feedback and are glad you enjoyed your stay with us. We hope to see you again!

8/10 Good

Beth, Holland, IN

Travelled with family
Liked: Cleanliness, staff & service
Close to beach. Nice staff. Rooms okay. Breakfast not great but was limited due to coronovirus restrictions.
Stayed 1 night in Jul 2020
Response from Operations Manager on 31 Jul 2020
We thank you for your feedback and are terribly sorry for any inconveniences, and hope you enjoyed the rest of your stay. come back and see us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Operations manager on 27 Jul 2020
Thank you for your feedback, we hope to see you again!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The facility is very outdated & old. The frig was old & had ice in it that needed to be defrosted. In 2020 there was no microwave! The room had been painted multiple times with remnants of the last paint still there.
Stayed 3 nights in Jul 2020
Response from OM on 15 Sept 2020
We are sorry for any inconveniences, but we do not provide microwaves in our standard rooms; there was one in our breakfast area. Hope you come back and see us!

8/10 Good

Sam, High Point, NC

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The swimming pool was great. Clean and the area was well kept. The staff were very nice and helpful. The water pressure in the hotel room was very low. The water in the tub drained extremely slowly.
Stayed 2 nights in Jul 2020
Response from Operations Manager on 25 Jul 2020
We are terribly sorry for the inconveniences and hope to see you again!

6/10 Okay

Kim

Travelled with family
Liked: Room comfort
It’s a pandemic ...I feel the room could’ve been a little cleaner ...I went to food lion to purchase cleaning supply .
Stayed 1 night in Jul 2020
Response from Operations Manager on 25 Jul 2020
We are terribly sorry for any inconveniences and hope to see you again!

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Staff was very nice and amenities were nice also. The room had a very strong mildew smell. I did not like this at all.
Stayed 2 nights in Jul 2020
Response from Operations Manager on 25 Jul 2020
We are terribly sorry for the inconveniences and hope to see you again!

8/10 Good

Johnnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Operations Manager on 25 Jul 2020
We thank you for the feedback and hope to see you again!

2/10 Terrible

Marcus

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just horrible
When my family and I got there at 3pm to check in, we waited 20 minutes in the lobby before someone came to check us in only to be told our room was not ready yet. So we left and came back a hour later, received a room on the 3rd floor. When we got to the room the door was wide open which was weird. Walked in the room to find a bathtub full of dirty water that literally all most made my sister throw up. We were told we were given the wrong room after explaining the room issue. We finally got another room about 20 minutes after that. The room smelled weird and was just uncomfortable even for my 8 year old son. So we went eat dinner, went to the beach for a few hours, and came back and checked out around 11pm that night. Ending our vacation early because we were so disgusted by this hotel. I really believe Wyndham Hotels needs to give me and my family a refund or a free stay someone because yesterday was just a horrible experience for me and my 5 other familt members.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Operations Manager on 19 Jul 2020
Thank you for your feedback, we hope to see you again

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Operations Manager on 17 Jul 2020
Thank you for your feedback! We hope to see you again.

10/10 Excellent

Sofia, NC

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! They couldn’t clean the room daily due to Covid, but they offered us any supply’s we needed.
Stayed 3 nights in Jul 2020
Response from Operations Manager on 13 Jul 2020
We appreciate your feedback and hope to see you again soon!

6/10 Okay

Courtney

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2020
Response from Operations Manager on 9 Jul 2020
Thank you for your feedback, we hope to see you again.

8/10 Good

Korrese, Rocky Mount,NC

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a pretty decent hotel.My family/I stayed for three nights and it was walking distance to the beach.I just wished my room would’ve had a microwave in it.But I’m definitely going to stay again.
Stayed 2 nights in Jul 2020
Response from Operations Manager on 9 Jul 2020
We thank you for your feedback and are glad you enjoyed your stay with us, we hope to see you again!

2/10 Terrible

Carmen, Durham, NC

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The check in... we arrive 2 hrs early but the made us wait and by 3pm check in time...was a long line and was rush not good specially when you travel with kids and long hrs. and the AC was really extra noisy...
Stayed 2 nights in Jul 2020
Response from Operations Manager on 9 Jul 2020
We are terribly sorry for the inconvience. Due to covid19 we are unable to check anyone in early but we do hope to see you again when all of this is over. We hope your family stays safe during this time and hope you enjoyed the rest of your stay!

10/10 Excellent

Kimberly

Stayed 3 nights in Jun 2020
Response from Operations Manager on 23 Jun 2020
Thank you for your feedback, we hope to see you again!!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was excellent
Our stay was excellent! Everyone was very friendly and helpful. Hotel and room were clean. The continental breakfast had a nice selection and they serve S&D coffee which is delicious. Upon recommendation from the front desk crew we were able to get a discount on dinner one evening from the restaurant next door. Only a few blocks from the beach.
Stayed 2 nights in Jun 2020
Response from Operations Manager on 7 Jun 2020
We thank you for your response, and glad you enjoyed your stay. Hope to see you again!

4/10 Poor

Caralynn

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
What a disappointment!
We were very disappointed with the hotel. There was sand in the floor from the moment we walked into our room. They were not providing cleaning services to the room. The sofa bed, considered beds 3 and 4 in the room, was very uncomfortable. I would not recommend this hotel or stay again.
Stayed 4 nights in May 2020
Response from Erin on 24 Jun 2020
We are sorry to hear about your not so fun stay with us. Sand is a huge struggle with most beach hotels, however, we do not want to make guests uncomfortable when choosing to stay with us.The hard flooring is new to us and we have been working hard to ensure that our guests receive a more enjoyable and relaxing stay with us. The room service is explained at check in that the house keepers do not enter the rooms but will provide any services by knocking on all doors, excluding rooms with DNDs, and providing the services then. The front desk is always prepared to provide housekeeping services such as towels and trash as well. If you choose to stay with us again please inform the front desk you would like housekeeping services and we will make sure you get it.

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel, great service! My daughter and I went for a Memorial weekend trip and we really enjoyed our stay at this hotel! Room was clean and bright. Front desk and other staff was very friendly and helpful. Great location! Within walking distance to many restaurants and shopping. Depending on traffic a 3-7 min drive to beach. Definitely would stay again and would definitely recommend!
Stayed 2 nights in May 2020
Response from Operations Manager on 27 May 2020
Thank you for your review, we are so glad that you enjoyed our stay with us and hope to see you again!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Operations Manager on 23 May 2020
Thank you for your response! we hape to see you again.

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2020
Response from Operations Manager on 22 May 2020
Thank you for your review, we hope to see you again!

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Personal opinion
I understand the covid concern what I did not understand is why there was no coffee pot and coffee in the room. Generally it's sealed pkgs of coffee. Was a big inconvenience needing to leave to get coffee in the mornings. Probably doesn't seem like a big deal but when you pay for lodging at the price charged the little emenities to count. Not speaking I'll of the staff but to the corporation. Also, stopped in to see if had a room available. Was told no. Not only was there a no vacancy sign,but when googled said a room was available. Went back in and the desk clerk said she didn't understand why the app states they had a room that they were fully booked but did have one for us. Rediculous
Stayed 2 nights in May 2020
Response from Erin on 24 Jun 2020
We are very sorry to hear about your stay. The only rooms that have coffee makers are our suites. Coffee makers are provided upon request only for any other rooms. We are also sorry about the room vacancy confusion. When we have a busy weekend there is no telling what our vacancy can be as it is always changing. If you decide to book with us again please call the hotel directly and we will do our best to make sure your stay is enjoyable.

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020
Response from Operations Manager on 19 May 2020
We are terribly sorry for any inconveniences during your stay. Hope to see you again!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not what I had booked, No Washcloths and the shower leaked to dropping all night.
Stayed 1 night in Mar 2020
Response from Operations Manager on 24 Mar 2020
we are terribly sorry for any inconveniences, and hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Operations Manager on 16 Mar 2020
Thank you for the feedback!

10/10 Excellent

Hannah

Stayed 1 night in Mar 2020
Response from Operations Manager on 9 May 2020
Thank you! hope you come back to stay with us again.

8/10 Good

devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Operations Manager on 16 Mar 2020
Thank you for the feedback!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
I had room 119 in which was too close to the registration counter and breakfast room tv. Also, the doors opening & closing was VERY noisy!
Stayed 2 nights in Mar 2020
Response from Operations Manager on 8 Mar 2020
we are terribly sorry for the inconvenience, and hope to see you again!

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The heating unit had a musky smell in both rooms that my family an i stayed in also the plumbing was not that great. The toilet bowl would never have water in it. I understand you were renovating but besides replacing the carpet those things also need taken care of. Now i know why they only had a total of 8 rooms rented. I'll not recommend any one to stay there. My family and i was so dissatisfied with the place.
Stayed 2 nights in Feb 2020
Response from Aaron on 3 Mar 2020
We're so sorry to hear you were unsatisfied with your stay. As you have posted anonymously we have no way to know what room you were in in order to fix any issues. We are not aware of any "heating unit" having odor issues as all of our zonelines have just been professionally cleaned for the season. We are also not aware of any plumbing issues. We do our best to stay on top of all maintenance issues and we do appreciate if any problems are brought to our attention during your stay rather than after in an anonymous review. As this is the off season on Carolina Beach our hotel is quiet, however we certainly have had more than 8 guests staying with us at anytime and we regret that you did not find the peace and quiet enjoyable. The summer season is quickly approaching and the beach will become much busier than what you saw it to be.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Service! Friendly Staff! Recommended!
We had a very enjoyable stay in Carolina Beach. I made the reservation online at a great rate. When we arrived, we were met by Erin, who was incredibly accommodating. Our checking was smooth and informative. That evening, I needed change and Teresa was so friendly and helpful. We had a delightful conversation. Breakfast was sufficient and we were pleased. The coffee was much better than any typical hotel fare. Our check out was as smooth as our check in. After we left, I realized that I had left drink containers in the refrigerator. One call and a turn around and the items were in the office waiting for us. We highly recommend Microtel Wyndham, Carolina Beach, NC!
Stayed 1 night in Feb 2020
Response from Operations Manager on 29 Feb 2020
We are extremely glad you enjoyed your stay! Also, thank you for the feedback. We hope to see you again!

8/10 Good

Kelly, Raleigh, NC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were modern, clean, and very comfortable. The various staff members I interacted with were super helpful, pleasant, and efficient. It's walking distance from shops and restaurants and just a few blocks from the ocean. The breakfast was decent--not many savory options, though. And we could hear every word from the people in the room next door--not so much a hotel issue, just a thin door between rooms. Would definitely book this spot again on my next trip!
Stayed 1 night in Feb 2020
Response from Operations Manager on 25 Feb 2020
we are glad that you enjoyed your stay, and hope to see you again!

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room was nice but in a bad spot. the game room is right behind it so you could hear people hitting the wall when the y slide the table or chairs around.
Stayed 1 night in Feb 2020
Response from Operations Manager on 25 Feb 2020
we are terribly sorry for the inconveniences and we hope you enjoyed the rest of your stay. I hope you come back and see us!

10/10 Excellent

Cherish, Bunnlevel,NC

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The employees were great!! I wish all the rooms had a microwave and it would've been better if there was a "hot" breakfast. Otherwise, it was a great stay
Stayed 2 nights in Feb 2020
Response from Operations Manager on 17 Feb 2020
Thank you for your feedback, we hope to see you again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from erin on 18 Feb 2020
Thank you for your input. Hope to see you soon.