Ratings based on 331 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 22-Jul-2016
great staff always made me feel at home, especially the bartender, ;).
Comment from Hotel Management
23-Jul-2016 by Danielle, Hotel Management
Thank you for allowing us to provide a home away from home in Wilmington, North Carolina. We look forward to sharing your five star review with our staff! We hope you will have an opportunity to visit us again soon. Sincerely, Holiday Inn Wilmington Management Team
5out of 5
by A verified traveller

Posted 16-May-2016
Nice, clean rooms. Friendly staff. Breakfast and a cocktail daily was a bonus. Convenient location to beach and downtown.
Comment from Hotel Management
17-May-2016 by Dexter Turner, Hotel Management
Thank you for your 5 star review! We appreciate the kind words about our nice rooms, friendly staff, hot buffet breakfast, and prime location. Thanks again for all of your time and feedback. We look forward to seeing you again soon. The management staff - Holiday Inn Wilmington
2out of 5
by A verified traveller

Posted 02-May-2016
Pros: Location
The carpets had been cleaned the day that we checked in. They were still damp in the halls and in our room. The room just felt damp and wet our entire stay. The fridge froze all of our food and beverages regardless of what setting it was on. Even though our room was non-smoking the hallway smelled like stale smoke. Our room keys had to be re-coded every day of our stay because they wouldn't work.
Comment from Hotel Management
06-May-2016 by Dexter Turner, Hotel Management
Thank you for your review! We apologize that the carpets were cleaned on your day of arrival and they were not completely dry. We have shared your feedback about the other issues with our maintenance team to ensure that those items are taken care of immediately. Our hotel is 100% smoke free, we are sorry one of our guests did not adhere to that policy. Thanks again for all of your time. We are always eager to hear what guests enjoyed most about their stay and how we can improve. The management staff - Holiday Inn Wilmington
5out of 5
by A verified traveller from north carolina

Nice hotel. Good location

Posted 01-May-2016
Good location to beach <10 minute drive. Good location to university <10 minute drive. Clean & comfortable hotel. Staff excellent. Had everything ready when I arrived. Took <2 minutes to check in.
Comment from Hotel Management
02-May-2016 by Dexter Turner, Hotel Management
Thank you for your 5 star review! We appreciate your kind words about our centralized location, clean comfortable hotel, and excellent staff. Thanks again for all of your time. We look forward to seeing you again soon! The management staff - Holiday Inn Wilmington
2out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Apr-2016 on Hotels
3out of 5
by A verified traveller from Kansas

Centralized for your convenience...

Posted 24-Apr-2016
Pros: Central Location, Exceptional Staff
Cons: Property appliances and equipment
Location: Battleship North Carolina, Bellamy Mansion and Downtown, Beaches; Wrightsville, Carolina, Kure, Topsail
A great hotel... because of the staff. The property itself is lacking the polish it needs to be a greater hotel. The staff could easily work a 5-star hotel. I am extremely happy with the motivated, driven, and personable staff. The hotel is however close to a lot of attractions. Downtown, the Battleship, Beaches, etc. are just 15-45 minutes away.
Comment from Hotel Management
25-Apr-2016 by Dexter Turner, Hotel Management
Thank you for your review. We appreciate your kind words about our central location half way between the beach and downtown - close to all attractions. We shared your feedback with the staff and they were delighted. Thanks again for all your time. We appreciate your business and hope to see you again soon. The management staff - Holiday Inn Wilmington
5out of 5
by Anna from Berlin

Posted 19-Apr-2016 on Hotels
Angenehm, sauber und freundlich. Wir bekamen sogar einen Gutschein für ein Freigegränk :)
Comment from Hotel Management
21-Apr-2016 by Dexter Turner, Hotel Management
Thank you for your 5 star review! We appreciate your kind words about our hotel being pleasant, clean, and friendly. Thank you for coming such a long way to visit us. We hope to see you again! The management staff - Holiday Inn Wilmington
1out of 5
by A verified traveller from jacksonville, nc

Bed Bugs

Posted 11-Apr-2016
Pros: Location
Cons: Cleanliness
We stayed 2 nights at the hotel. Our 2nd night, getting ready for bed, we realized we had bed bugs. We immediately checked out, the staff was very understanding in regards to the problem and was apologetic. Ruined our weekend getaway, especially having to check out at 11 pm and make the hour+ drive home back to Jacksonville and have to sanitize everything that we had brought with us including our vehicle that we had drove in.
Comment from Hotel Management
15-Apr-2016 by Dexter Turner, Hotel Management
Thank you for your review. We do not take pest concerns lightly, so we appreciate you bringing this concern to our attention. We have shared this review with our pest control provider so that they can further investigate the situation and necessary action can be taken immediately. We are grateful for your feedback and hope that you will stay with us again in the future so that we may provide the excellent experience that you and all of our guests deserve. The management staff - Holiday Inn Wilmington
4out of 5
by Leslie from Concord, NC

Excellent hotel for the cost

Posted 11-Apr-2016 on Hotels
Everyone was very nice. But, the pool was been updated so we were unable to use it. Very disappointed. The restaurant staff was extremely nice and the food was great.
Comment from Hotel Management
13-Apr-2016 by Dexter Turner, Hotel Management
Thank you for your review! We are delighted that you enjoyed your stay with us and our dining options. Thank you for your patience while we put on our finishing touches on updating our hotel. All work should be completed by April 19th. Thanks again for all of your time. We look forward to seeing you again soon. The management staff - Holiday Inn Wilmington
3out of 5
by A verified traveller

Posted 08-Apr-2016 on Hotels
Overall the hotel was nice
Comment from Hotel Management
11-Apr-2016 by Kristi, Hotel Management
Thank you for your kind words about our hotel. We appreciate you taking the time to share your thoughts with us. Thank you again for your time and we hope to see you again soon. The management staff - Holiday Inn Wilmington