Ratings based on 391 Verified Reviews

3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Charleston SC

Nice hotel that could be great!

Posted 10-Oct-2017
This hotel is close to most tourist areas. The rooms are nice although our room had a sticky feeling carpet and the tub backed up. That was the only thing I would mention poor about the hotel. The breakfasts were great, the pool was nice and the parking lot was safe. There is also a bar and full restaurant on site.
Comment from Hotel Management
12-Oct-2017 by Danielle, Hotel Management
Thank you for your review. We are pleased to hear that you enjoyed your stay and we appreciate you taking the time to share all of this feedback with our staff. We are always eager to hear what guests enjoyed most and how we can improve. We are grateful for your business and hope to see you again soon. Sincerely, Holiday Inn Wilmington Management Team
4 out of 5
Recommended
for Everyone
by A verified traveller from PA

Nice hotel, friendly staff

Posted 02-Oct-2017
The fridge did not work and our key cards kept getting shut off Sunday before we checked out.
Comment from Hotel Management
04-Oct-2017 by Danielle, Hotel Management
Thank you for your review. We apologize for the inconveniences that you encountered during your stay and we appreciate you bringing these concerns to our attention so that we can be better prepared in the future. We are grateful for your time and hope to see you again soon so that we may provide the five star experience that you and all of our guests deserve. Sincerely, Holiday Inn Wilmington Management Team
3 out of 5
by A verified traveller from Raleigh, NC

Nice hotel and staff but had to go back to the des

Posted 10-Sep-2017
Pros: Friendly staff. Very comfortable new matress
Cons: Reporting and followup needs to be faster. One free drink per room needs to be expanded to include per person
Location: good location. Handy to beach and downtown
had to go back to the desk 4 times, every time I tried to get in my room, because the key card didnot work. Finally suggested to the clerk that she notify manager about this problem. Very aggravating! Great new mattress. Maid didnot always replace paper and linen supplies. Free coffee tasted burnt. But If the lock had worked it would have been a great stay.
Comment from Hotel Management
14-Sep-2017 by Danielle, Hotel Management
Thank you for your review. We are truly sorry for the inconveniences that you experienced on this particular visit. We appreciate you bringing these concerns to our attention as we are always eager to hear what guests enjoyed most and how we can improve. We are grateful for your time and hope you will choose to visit again so that we may provide the five star experience that you and all of our guests deserve. Sincerely, Holiday Inn Wilmington Management Team
4 out of 5
Recommended
for Everyone
by A verified traveller

great place

Posted 23-Aug-2017
It's right on a strip, so the location is not super nice, but it's very convenient, clean and the staff is great!
Comment from Hotel Management
26-Aug-2017 by Danielle, Hotel Management
Thank you for recommending our clean rooms and friendly team to fellow travelers. We hope you enjoyed our close proximity to both Wrightsville Beach and historic downtown Wilmington. We are grateful for your business and invite you to stay with us again for your next trip to Wilmington! Sincerely, Holiday Inn Wilmington Management Team
2 out of 5
by A verified traveller from New York

Dated hotel

Posted 29-Jul-2017
Location was average but the facilities was dated. The elevator had an oily musty smell, the doors were scratched and dirty, and the room had popcorn and other food from the previous guest on the carpet.
Comment from Hotel Management
10-Aug-2017 by Danielle, Hotel Management
Thank you for your review. This does not describe the clean, comfortable accommodations and excellent customer service that our team works hard to provide hotel guests. We appreciate you sharing this feedback with our staff so that necessary improvements can be made so that we are better prepared in the future. We are grateful for your business and hope that you will visit again so that we may provide the five star experience that you and all of our guests deserve. Sincerely, Holiday Inn Wilmington Management Team
5 out of 5
Recommended
for Everyone
by A verified traveller from R

Nice hotel, only 15 minutes away from the beach.

Posted 04-Jul-2017 on Orbitz
Enjoyed 2 nights here, hotel is very nice, staff is friendly and there's a Seafood Restuarant across the street that was very good as well. They'll give you a small discount if you shoe your room key. I will definitely be back.
Comment from Hotel Management
07-Jul-2017 by Danielle, Hotel Management
Thank you for joining us at the Holiday Inn! It is great to hear that you enjoyed our close proximity to Wrightsville Beach and nearby attractions. We are grateful for your business and hope to see you again soon. Sincerely, Holiday Inn Wilmington Management Team
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice place to stay

Posted 04-Jul-2017 on Orbitz
Not a bad place to stay, we went last minute couldn't find anything at the beach, this was a good alternative.
Comment from Hotel Management
05-Jul-2017 by Danielle, Hotel Management
Thank you for joining us at the Holiday Inn Wilmington. We hope that you enjoyed our close proximity to Wrightsville Beach, historic downtown and Wilmington's exciting attractions. We are grateful for your business and hope you will visit again soon. Sincerely, Holiday Inn Wilmington Management Team
3 out of 5
by Kellie

Not as clean as I thought it should be.

Posted 17-Jun-2017 on Hotels
When I took my shower the next morning I noticed moled on the side of the tub, and what looked like feces on the side of the toilet.
Comment from Hotel Management
19-Jun-2017 by Danielle, Hotel Management
Thank you for your review, Kellie. We are disappointed to learn about the inconvenience that you encountered on this particular visit. Room cleanliness is a top priority and we appreciate you sharing this concern with our staff so that we can be better prepared in the future. We are grateful for your business and hope to see you again soon. Sincerely, Holiday Inn Wilmington Management Team
4 out of 5
by Kathryn

This traveller left a rating score only Posted 28-May-2017 on Hotels
4 out of 5
by A verified traveller

Posted 16-May-2017 on Hotels
great for the need, but management needs to pay more attention to the bar/restaurant/kitchen. Not as responsive and competent as the lodging people...jvb
Comment from Hotel Management
19-May-2017 by Danielle, Hotel Management
Thank you for your review. Our goal is to provide an excellent traveler experience, so we are always eager to hear what guests enjoyed most about their stay and how we can improve. Thank you for bringing these concerns to our attention so that we can be better prepared in the future. We are grateful for your time and hope to see you again soon. Sincerely, Holiday Inn Wilmington Management Team