Ratings based on 383 Verified Reviews

3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from New York

Dated hotel

Posted 29-Jul-2017
Location was average but the facilities was dated. The elevator had an oily musty smell, the doors were scratched and dirty, and the room had popcorn and other food from the previous guest on the carpet.
Comment from Hotel Management
10-Aug-2017 by Danielle, Hotel Management
Thank you for your review. This does not describe the clean, comfortable accommodations and excellent customer service that our team works hard to provide hotel guests. We appreciate you sharing this feedback with our staff so that necessary improvements can be made so that we are better prepared in the future. We are grateful for your business and hope that you will visit again so that we may provide the five star experience that you and all of our guests deserve. Sincerely, Holiday Inn Wilmington Management Team
4 out of 5
by A verified traveller

Posted 16-May-2017 on Hotels
great for the need, but management needs to pay more attention to the bar/restaurant/kitchen. Not as responsive and competent as the lodging people...jvb
Comment from Hotel Management
19-May-2017 by Danielle, Hotel Management
Thank you for your review. Our goal is to provide an excellent traveler experience, so we are always eager to hear what guests enjoyed most about their stay and how we can improve. Thank you for bringing these concerns to our attention so that we can be better prepared in the future. We are grateful for your time and hope to see you again soon. Sincerely, Holiday Inn Wilmington Management Team
5 out of 5
by phillip

Great stay....

Posted 15-May-2017 on Hotels
We had a pleasnt stay, very courteous staff and knowledgable of the area. Will stay there again for sure.
Comment from Hotel Management
19-May-2017 by Danielle, Hotel Management
Thank you for the five star review! We are grateful for your compliments and we look forward to being your home away from home in Wilmington, NC. Sincerely, Holiday Inn Wilmington Management Team
2 out of 5
by Jacob

Not my first choice

Posted 11-May-2017 on Hotels
Front desk was not experienced. Did not get the benefit of the free breakfast purchase. Key card did not work as good as it should. Bathroom was dirty.
Comment from Hotel Management
16-May-2017 by Danielle, Hotel Management
Thank you for your review. Our goal is to provide an excellent experience from check in to check out, so we are disappointed to learn that we did not live up to our high standards on this particular visit. We appreciate you bringing these concerns to our attention so that we can be better prepared in the future. We hope that you will visit again so that we may provide the five star experience that you and all of our guests deserve. Sincerely, Holiday Inn Wilmington Management Team
5 out of 5
by Jenny

This traveller left a rating score only Posted 17-Apr-2017 on Hotels
2 out of 5
by ALVARO

This traveller left a rating score only Posted 16-Apr-2017 on Hotels
5 out of 5
by Shanaia

This traveller left a rating score only Posted 12-Apr-2017 on Hotels
5 out of 5
by Gary

Posted 08-Apr-2017 on Hotels
Staff was friendly. Room was quiet and comfortable. Wait staff during breakfast friendly and service oriented.
Comment from Hotel Management
11-Apr-2017 by Danielle, Hotel Management
Thank you for the five star review! We look forward to sharing these compliments with our staff. We are grateful for your business and hope you will choose to visit again soon. Sincerely, Holiday Inn Wilmington Management Team
5 out of 5
by David Guttman

This traveller left a rating score only Posted 22-Feb-2017 on Hotels
3 out of 5
by A verified traveller

Posted 16-Jan-2017
Overall the hotel experience was okay. I rented a two bed room for myself. One bed had chip crumbs under the pillow. I slept in the other bed, knowing I was only staying one night.
Comment from Hotel Management
18-Jan-2017 by Danielle, Hotel Management
Thank you for your review. Our goal is to provide clean, comfortable accommodations for each and every hotel guest, so we are disappointed to learn that we did not live up to our high standards on this particular visit. We appreciate you bringing this concern to our attention and hope that you will choose to visit us again so that we may provide the five star experience that you and all of our guests deserve. Sincerely, Holiday Inn Wilmington Management Team