The woman at the front desk who checked us in was not friendly at all. In fact she was rude.
Comment from Hotel Management
05-Sep-2016 by General Manager, Hotel Management
Thank you for your review. Our team works hard to provide excellent customer service to each and every hotel guest, so we are disappointed to learn that we did not live up to our high standards on this particular visit. We appreciate you bringing this concern to our attention so that necessary improvements can be made right away. We are grateful for your business and hope to see you again soon so that we can provide the five star experience that you and all of our guests deserve.
Holiday Inn Wilmington Management Team