Ratings based on 373 Verified Reviews

3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Posted 16-Jan-2017
Overall the hotel experience was okay. I rented a two bed room for myself. One bed had chip crumbs under the pillow. I slept in the other bed, knowing I was only staying one night.
Comment from Hotel Management
18-Jan-2017 by Danielle, Hotel Management
Thank you for your review. Our goal is to provide clean, comfortable accommodations for each and every hotel guest, so we are disappointed to learn that we did not live up to our high standards on this particular visit. We appreciate you bringing this concern to our attention and hope that you will choose to visit us again so that we may provide the five star experience that you and all of our guests deserve. Sincerely, Holiday Inn Wilmington Management Team
4out of 5
by A verified traveller

Nice Stay

Posted 18-Nov-2016 on Hotels
Was there for USTA State Championships. The location was within 10 minutes of every venue, great restaurants, and downtown.
Comment from Hotel Management
21-Nov-2016 by General Manager, Hotel Management
Thank you for joining us at the Holiday Inn for the USTA State Championships. We are so glad to hear that you enjoyed our convenient location - halfway between Wrightsville Beach and downtown Wilmington. We are truly grateful for this wonderful feedback about your stay and we hope to see you again soon! Sincerely, Holiday Inn Wilmington Management Team
3out of 5
by A verified traveller

Bathroom

Posted 17-Nov-2016 on Hotels
The bathroom ceiling tiles were damaged and dirty, plus the tub was chipped.
Comment from Hotel Management
21-Nov-2016 by General Manager, Hotel Management
Thank you for your review. Our team works hard to provide an excellent experience for each and every hotel guest, so we are disappointed to learn about the inconveniences that you experienced during your stay. Thank you for bringing these concerns to our attention so that our maintenance team can investigate the situation right away. We are grateful for your business and hope to see you again in the future so that we may provide the five star experience that you and all of our guests deserve. Sincerely, Holiday Inn Wilmington Management Team
4out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Nov-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller

The room was very comfortable.

Posted 06-Nov-2016
Pros: The location and female at counter was very nice and helpful when I checked in.
Cons: It did not have the complimentary breakfast like the Exoress Hotels have.
Location: Very convenient to restaurants, drugstore, and the college:
I was there only one night. The bed was very comfortable and the room was very clean,
Comment from Hotel Management
08-Nov-2016 by Danielle, Hotel Management
Thank you for recommending our clean rooms, comfortable beds and convenient location to fellow travelers. We are grateful for the kind words about our friendly team and hope that you had an opportunity to enjoy our onsite restaurant during your stay. We are grateful for your business! Sincerely, Holiday Inn Wilmington Management Team
5out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Oct-2016 on Hotels
3out of 5
by A verified traveller

Posted 25-Oct-2016 on Hotels
Have been coming to this HI for several times a year for the past several years. Accommodations were good as is the Front Desk personnel. Breakfast was terrible as was the service. This has gone downhill since we were last here in June 2016.
Comment from Hotel Management
28-Oct-2016 by General Manager, Hotel Management
Thank you for your review. Staying with us time and time again is one of the highest compliments that you can give our team. We are truly disappointed to learn that we did not meet your expectations at our on site restaurant during your most recent visit. We have shared your concerns with our General Manager so that necessary improvements can be made right away. We are honored to be your home away from home in Wilmington and hope that you will choose to stay with us again so that we may provide the five star experience that you and all of our guests deserve. Sincerely, Holiday Inn Wilmington Management Team
3out of 5
by A verified traveller

Posted 22-Oct-2016 on Hotels
This is a solid 3-Star.
Comment from Hotel Management
24-Oct-2016 by General Manager, Hotel Management
Thank you for your review. Our goal is to provide an excellent experience from check in to check out, so we are always eager to hear what guests enjoyed most about their stay and how we can improve. We hope that you will choose to stay with us again in the future so that we can provide the five star experience that you and all of our guests deserve. Sincerely, Holiday Inn Wilmington Management Team
4out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Welcoming and helpful staff - great location

Posted 17-Oct-2016
Pros: There was a choice of firm or soft pillows and plenty of towels. Although the road was busy, the windows were well sound-proofed and so there was no
Cons: The bed was a little hard. It was also very difficult to get in and out of the parking lot as the road was extremely busy
Location: Great location between the old town and Wrightsville beach
This hotel is situated between the Old Town and Wrightsville beach. We were welcomed warmly and our room was clean and well equipped.
Comment from Hotel Management
18-Oct-2016 by Danielle, Hotel Management
Thank you for your review! It is great to hear that you enjoyed our convenient location - halfway between Wrightsville Beach and historic downtown. We are grateful for this wonderful feedback and hope that you will have an opportunity to visit us again soon. Sincerely, Holiday Inn Wilmington Management Team
5out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Sep-2016 on Hotels