Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Al, Fl, NY, De

Comfort is the word!

Posted 17-Oct-2016
Pros: What's not to like?
Location: I was in area for specific event. People should go the the New Castle Farmer's Market.
Very nice hotel with great staff. Room was clean and a good size with a king bed. I would stay here again and recommend it.
4out of 5
by A verified traveller from DC

Nice and very clean hotel.

Posted 17-Oct-2016
Better lighting would be nice in the back of the hotel parking lot.
5out of 5
by A verified traveller from Florida

Posted 11-Oct-2016
Easy access from highway. A perfect restful place after a hard day of traveling! The ladies overseeing the morning breakfast were available, friendly.
5out of 5
by A verified traveller

Nice access

Posted 03-Oct-2016
Good place clean breakfast good Nice staff easy to find 😄
3out of 5
by A verified traveller from New England

Sufficiently satisfactory

Posted 23-Sep-2016
Pros: I found the room rate agreeable and it appeared management was taking appropriate steps to keep up appearances in the public areas.
Cons: housekeeping and maintenance of rooms. Perhaps a new housekeeping inspector/supervisor is needed.
Location: I enjoyed the close proximity to the interstate and shopping.
This hotel met my expectations with the exception of some housekeeping and maintenance issues. The location provided easy access to the interstate. Generally speaking, the common areas and room appeared to be clean. There was, however, a visible layer of dust on secondary surfaces of the furniture: the headboard, the rolling desk/table and the shelf in the bathroom where towels are stored. There was a large water (?) stain on the ottoman. The door to my room didn't fit the door jam properly, so any time another door on the floor opened or closed, it caused my guestroom door to bang - an unnerving experience in the middle of the night. I successfully used some teabags to jam the door closed during my second night. The grounds are well maintained and the building was being painted, and carpets cleaned while I was there. The complimentary breakfast was not very appealing (rubbery-looking eggs that no one was eating and horrible fake orange juice). Word of advice is to stick to the cold cereal. Loved the 24/7 coffee service! Front-desk staff was friendly and competent. Housekeeping staff seemed less friendly - almost skiddish. Morning newspaper delivery skipped my room both days I was there.
3out of 5
by A verified traveller


Posted 18-Sep-2016
It was clean and friendly staff awe some breakfast
5out of 5
by A verified traveller


Posted 02-Sep-2016
Good customer support and services. It was very clean. Bed was clean.
5out of 5
by A verified traveller

Posted 23-Aug-2016
Près de l'autoroute. Propice à la détente après une bonne journée de route. Bon rapport qualité/prix.
3out of 5
by A verified traveller from Delaware

Over all review.

Posted 20-Aug-2016
The showerhead leaked. The fixtures in the shower and in the bathroom were loose. The refrigerator had a hard time keeping my soda cold. Because it is contained in a box. The refrigerator needs to be able to release the heat it generates. With the one queen size bed in the guest on that side of the bed would have a difficult time getting out of the bed. Why; because it is 1 foot from the wall.
5out of 5
by A verified traveller from Scranton, PA

Quite & Great hotel

Posted 17-Aug-2016
Cons: The check out time should be 12 PM.
One of the best hotels in Newark DE. The facilities are non smoking & hot drinks are free.