Ratings based on 394 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from New England

Sufficiently satisfactory

Posted 23-Sep-2016
Pros: I found the room rate agreeable and it appeared management was taking appropriate steps to keep up appearances in the public areas.
Cons: housekeeping and maintenance of rooms. Perhaps a new housekeeping inspector/supervisor is needed.
Location: I enjoyed the close proximity to the interstate and shopping.
This hotel met my expectations with the exception of some housekeeping and maintenance issues. The location provided easy access to the interstate. Generally speaking, the common areas and room appeared to be clean. There was, however, a visible layer of dust on secondary surfaces of the furniture: the headboard, the rolling desk/table and the shelf in the bathroom where towels are stored. There was a large water (?) stain on the ottoman. The door to my room didn't fit the door jam properly, so any time another door on the floor opened or closed, it caused my guestroom door to bang - an unnerving experience in the middle of the night. I successfully used some teabags to jam the door closed during my second night. The grounds are well maintained and the building was being painted, and carpets cleaned while I was there. The complimentary breakfast was not very appealing (rubbery-looking eggs that no one was eating and horrible fake orange juice). Word of advice is to stick to the cold cereal. Loved the 24/7 coffee service! Front-desk staff was friendly and competent. Housekeeping staff seemed less friendly - almost skiddish. Morning newspaper delivery skipped my room both days I was there.
3out of 5
by A verified traveller

Nice

Posted 18-Sep-2016
It was clean and friendly staff awe some breakfast
5out of 5
by A verified traveller

Comfortable

Posted 02-Sep-2016
Good customer support and services. It was very clean. Bed was clean.
5out of 5
by A verified traveller

Posted 23-Aug-2016
Près de l'autoroute. Propice à la détente après une bonne journée de route. Bon rapport qualité/prix.
3out of 5
by A verified traveller from Delaware

Over all review.

Posted 20-Aug-2016
The showerhead leaked. The fixtures in the shower and in the bathroom were loose. The refrigerator had a hard time keeping my soda cold. Because it is contained in a box. The refrigerator needs to be able to release the heat it generates. With the one queen size bed in the guest on that side of the bed would have a difficult time getting out of the bed. Why; because it is 1 foot from the wall.
5out of 5
by A verified traveller from Scranton, PA

Quite & Great hotel

Posted 17-Aug-2016
Cons: The check out time should be 12 PM.
One of the best hotels in Newark DE. The facilities are non smoking & hot drinks are free.
5out of 5
by A verified traveller from Boston

Very pleased.

Posted 06-Aug-2016
We arrived late check in, and the desk person was very welcoming and helpful with getting us checked in after a long day of driving. Room was spotless, clean, and comfortable. Rate was very reasonable.
2out of 5
by A verified traveller

Customer Service - Poor for front desk staff

Posted 02-Aug-2016
Pros: It was clean. Carpet was not smelly. I like the fridge, microwave, coffee maker and pool. I like that it was pet free and smoke free.
Cons: I do not think that guest should smoke near the hotel entrances because these smoke comes right back in the hotel and cause problem for the guest.
The front desk staff do not smile both checking in and checking out. They were cold, unfriendly they just had a job to do and it was done, no warmth. They would be talking to you with their heads down in what they are doing They need to be trained in customer service, I think it was poor. The room attendants, the servers for breakfast, though they cannot speak English or much English, they had good customer service. Front desk staff can learn so much customer service from them.
5out of 5
by A verified traveller from long island, NY

Comfortable, clean and best breakfast at a CI

Posted 28-Jul-2016
Comfortable, clean and best breakfast at a CI So far.....
5out of 5
by A verified traveller

Nice hotel! Great breakfast selection.

Posted 18-Jul-2016
Super clean hotel! Great comfy beds! Great breakfast selection!