Exterior

Reviews of Holiday Inn Williamsport, an IHG Hotel

3 out of 5
Holiday Inn Williamsport, an IHG Hotel
100 Pine St, Williamsport, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 430 out of 784 reviews" "
Rating 8 - Good. 243 out of 784 reviews" "
Rating 6 - Okay. 78 out of 784 reviews" "
Rating 4 - Poor. 23 out of 784 reviews" "
Rating 2 - Terrible. 10 out of 784 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice, clean, and modern hotel. The staff was very friendly and helpful. We will definitely stay there again if heading to the Williamsport area.
Stayed 1 night in Apr 2024
Response from Nate on 19 Apr 2024
Thank you for your 5 out of 5 rating, William! We hope to see you again soon!

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property within easy walking distance to the river walk trail and downtown. Franco’s restaurant was very close and is one of the best places to dine in the area.
Stayed 1 night in Apr 2024
Response from Nate on 16 Apr 2024
Thanks for the 5 out of 5 rating, Dominick! We're so glad you enjoyed the area, and we hope to see you again soon!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff (thanks in particular to Nick who is super professional and such a kind person). The room was clean as was the whole hotel. When I stay in Williamsport in the future, I will choose this hotel.
Stayed 1 night in Apr 2024
Response from Nate on 3 Apr 2024
Thank you for your great feedback, Cynthia! We're so glad you had a great experience with Nick, and we'll be certain to share your kind words with him. We hope to see you again soon!

10/10 Excellent

Mfume, Harrisburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time staying at the Holiday Inn which we really enjoyed our time there.
Stayed 1 night in Mar 2024
Response from Nate on 28 Mar 2024
Thank you for your 5 out of 5 review! We're glad you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained. Friendly, efficient staff!
Stayed 1 night in Mar 2024
Response from Nate on 14 Mar 2024
So glad you had a great stay, Jennifer! Hope to see you again soon!

10/10 Excellent

carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Mar 2024
Response from Nate on 14 Mar 2024
Thanks for your great rating, Carol!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nate on 14 Mar 2024
Thanks for your great review, Jackie!

10/10 Excellent

Mandy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and nice restaurant.
Stayed 1 night in Mar 2024
Response from Nate on 7 Mar 2024
We're glad you enjoyed our rooms and restaurant, Mandy! Hope to see you again soon!

10/10 Excellent

Pamela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Nate on 7 Mar 2024
Thank you for your great rating, Pamela!

8/10 Good

Michael, Louisville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area and quiet. My room was a little dated but that’s to be expected. Restaurants on site, and nearby made it a perfect choice.
Stayed 1 night in Feb 2024
Response from Nate on 1 Mar 2024
Thanks for your review, Michael! We're happy to report that we'll be undergoing a full renovation in the near future, so we hope you have the opportunity to stay and enjoy our new facilities once that's completed. We're glad you had a great stay otherwise!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish, clean room. Friendly staff. Delicious dinner at hotel restaurant and bar.
Stayed 1 night in Feb 2024
Response from Nate on 28 Feb 2024
We're glad you had a great experience at our hotel and restaurant! We appreciate your feedback, and hope to see you again soon!

10/10 Excellent

RICHARD

Travelled with family
Convenient: walking distance to community arts center, which is why we came.
Stayed 1 night in Feb 2024
Response from Nate on 22 Feb 2024
We're glad you had a great stay with us, and we hope you enjoyed the show at the Community Arts Center! We hope to see you again soon!

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nate on 20 Feb 2024
Thanks for your review, Jake! Feel free to give us a call and let us know how we can earn those last two points!

6/10 Okay

Maria

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Nate on 20 Feb 2024
We're sorry we weren't quite able to get that 10, Maria. Feel free to give us a call and let us know how we can do better next time.

10/10 Excellent

Jessica

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Nate on 5 Dec 2023
Glad you had a great experience with our staff, Jessica! See you next time!

10/10 Excellent

Christie

Stayed 2 nights in Nov 2023
Response from Nate on 5 Dec 2023
Thanks for your 10 out of 10 review Christie! See you again soon!

10/10 Excellent

Anthony

Stayed 2 nights in Nov 2023
Response from Heidi on 20 Dec 2023
Thanks for your rating. We hope to see you again soon. Take care and Happy Holidays!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nate on 14 Nov 2023
Thank you for your review, Jennifer! We hope to see you again soon!

2/10 Terrible

Ronn

It was as and unfortunate that I wasn’t able to cancel my reservations due to an emergency. I have to, a day prior, bring my dog along for the trip. You guys never allowed me to speak to someone about cancelling since it was all automated! Not good, no human touch. I was charged for the room and couldn’t even stay at the hotel because it isn’t pet friendly. Not fair at all. I’m spending double money that I don’t have because of your fully automated system?? Gotta do better Expedia. 😡😡
Stayed 1 night in Nov 2023
Response from Nate on 9 Nov 2023
Hi Ronn. We're sorry you didn't have a great experience with your reservation. We would encourage you to contact the hotel directly in the future if you experience an issue like this so that we can work to solve the problem on your behalf. We're sorry that you weren't able to stay with us, but we certainly hope that you get the opportunity to stay in the future.

10/10 Excellent

Maria

Stayed 1 night in Nov 2023
Response from Nate on 7 Nov 2023
Thanks for your 10 out of 10 review, Maria!

4/10 Poor

anders

Stayed 1 night in Jun 2023
Response from Nate on 7 Nov 2023
Hi Anders. We're sorry to hear you only had a 4 out of 10 stay with us. Please feel free to give us a call and let us know how we can do better. We appreciate your feedback, and hope to see you again soon.

8/10 Good

Malindi

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Nate on 17 Oct 2023
Thanks for your review, Malindi!

10/10 Excellent

Rhonda

Stayed 1 night in Oct 2023
Response from Nate on 16 Oct 2023
Thanks for your 10 out of 10 rating, Rhonda!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nate on 4 Oct 2023
Thanks for your 10 out of 10 review, Stephanie! We're glad you had a great stay, and we hope to see you again soon!

8/10 Good

John

Business traveller
Liked: Staff & service, room comfort
Tired Suite
I was in the Presidential suite It was very worn out
Stayed 1 night in Sep 2023
Response from Nate on 3 Oct 2023
Thank you for your review, John. We're sorry to hear that the condition of your room wasn't quite up to par. We are excited to say that we are about to undergo a full renovation, so we hope you can stay with us again to experience the updated and fresh room conditions!

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nate on 28 Sept 2023
Thanks for your review, Becky!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nate on 28 Sept 2023
We're glad your stay was a 10 out of 10, Donna! See you again soon!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Nate on 31 Oct 2023
Thank you for your rating.

10/10 Excellent

Francis, Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
Right downtown and we walked everywhere. The staff went out of their way.
Stayed 1 night in Sep 2023
Response from Nate on 26 Sept 2023
Thanks for your 5 out of 5 review, Fancis! We hope to see you again soon!

10/10 Excellent

WILLIAM, BYRON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quite difficult getting to the hotel entrance from the main street. You'll actually need to travel through some alleyways.
Stayed 1 night in Sep 2023
Response from Heidi on 12 Sept 2023
Thanks for your feedback William, we hope on your next visit, you'll be a pro of the downtown Williamsport streets, We know it can be a bit tricky with the one ways. Have a great rest of your summer!

4/10 Poor

Maria

Travelled with family
Disliked: Property conditions & facilities
Disappointed
Staff was courteous, but not all front desk staff were friendly. We checked in late and one bed was broken and fell when my husband got on it. We told the front desk, and they said maintenance would fix it the next morning while we were out. We returned late again and nothing had been fixed. Front desk said they couldn’t take anything off our bill because we had paid through a third party. Since we were checking out the next morning, they would give us a gift certificate for the James restaurant rather than switch our room. The next morning, the front desk person had no idea about any of this, but said they would add the gift certificate to our account for our next stay. A broken bed should not have to be tolerated on a 2-night stay.
Stayed 2 nights in Sep 2023
Response from Heidi on 10 Sept 2023
Greetings Maria, Thank you for taking the time to complete a survey and provide us with feedback. We are so very sorry that you and your husband had encountered a maintenance issue during your stay. We will make sure to look into this further and follow up with our front desk team on the communication error between shifts in regards to the compensation. Again we appreciate you bringing this to our attention, and hope to see you back again soon.

10/10 Excellent

JoAnne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean staff was friendly and helpful we were pleasantly surprise with the amazing outdoor area with a jazz band and wonderful food!
Stayed 2 nights in Sep 2023
Response from Nate on 5 Sept 2023
Thanks for you great review, JoAnne! We're glad you had the opportunity to enjoy our outdoor patio, and we hope you can join us again soon!

6/10 Okay

michael

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Nate on 5 Sept 2023
Thanks for your rating Michael. Feel free to contact us and let us know how we can earn those last 2 stars.

8/10 Good

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of parking spots.
Stayed 1 night in Sep 2023
Response from Nate on 5 Sept 2023
We're sorry to hear you had trouble finding parking while you were staying with us. We hope the rest of your stay was fantastic, and we hope to see you again soon!

8/10 Good

Tim

Stayed 1 night in Sep 2023
Response from Nate on 26 Sept 2023
Thanks for your review, Tim!

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff
Stayed 1 night in Aug 2023
Response from Nate on 28 Aug 2023
We're glad you had a great stay with us, Brandy! We hope to see you again soon!

8/10 Good

Robert

Not happy, the service and food in the restaurant was poor. Housekeeping only made the bed and emptied trash can. Numerous guests including myself searched both properties for a luggage cart and were unsuccessful. Theere was no air flow in the hallways. It smelled and felt very musty.
Stayed 3 nights in Aug 2023
Response from Nate on 28 Aug 2023
Hi Robert- Thank you for taking the time to provide feedback from your stay. We're sorry to hear that your stay with us was less than ideal. We'll certainly pass along your comments about the restaurant and the airflow in the hallways. Regarding your housekeeping service, IHG now provides a 'Light Touch' service to our stayover guests. In the future, you can request full service with our front desk. We hope the rest of your stay was great, and we hope to see you again soon!

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nate on 25 Aug 2023
Thanks for your great review, Robert! See you again soon!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2023
Response from Nate on 1 Sept 2023
Thanks for your great review, Raymond! See you next time!

6/10 Okay

peter

Liked: Cleanliness, staff & service
Very limited parking
Stayed 1 night in Aug 2023
Response from Nate on 14 Aug 2023
Thanks for your feedback, Peter. We understand that our parking lot was very full during your stay due to a full hotel and many events. We hope your stay was fantastic otherwise, and we hope to see you again soon!

8/10 Good

Lani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the shower!
Stayed 2 nights in Aug 2023
Response from Nate on 7 Aug 2023
We're glad to hear you enjoyed our shower! Thanks for your great review, and see you again soon!

10/10 Excellent

Melissa, Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, updated & modern. Very nice, friendly staff.
Stayed 1 night in Aug 2023
Response from Nate on 7 Aug 2023
We appreciate your 5-star review, Melissa! Hope to see you again soon!

8/10 Good

JOEL

Stayed 1 night in Aug 2023
Response from Nate on 28 Aug 2023
Thanks for your review, Joel!

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice option in Williamsport
Nice hotel in the block of hotels in Williamsport. Parking somewhat limited but there is a garage across the street. Our room was nice. There were 2 queen beds which we always need when travelling with the family. We were just there for one night while passing through
Stayed 1 night in Jul 2023
Response from Nate on 7 Aug 2023
Thanks for your great review, Joseph!

10/10 Excellent

Terry

Travelled with family
Liked: Amenities, property conditions & facilities
The friendliness of the staff. The resturant also.
Stayed 1 night in Jul 2023
Response from Nate on 31 Jul 2023
Thanks for your great review Terry. See you again soon!

8/10 Good

Darlene

Stayed 1 night in Jul 2023
Response from Nate on 25 Jul 2023
Thanks for your rating, Darlene! See you again next time!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Heidi on 6 Jul 2023
Thanks! We hope to see you back again soon. Take care and have a great summer!

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Nate on 30 Jun 2023
Thanks for your review Jacqueline! See you again next time!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Nate on 20 Jun 2023
Thanks for your great review, Kelly! See you again next time!

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking to downtown, comfortable beds and clean room.
Stayed 1 night in Jun 2023
Response from Nate on 19 Jun 2023
Thanks for the great review Laurie! See you again next time!