27-inch LCD TV with cable channels, TV, Netflix

Reviews of Residence Inn By Marriott Williamsburg

3 out of 5
Residence Inn By Marriott Williamsburg
1648 Richmond Rd, Williamsburg, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 198 out of 376 reviews" "
Rating 8 - Good. 103 out of 376 reviews" "
Rating 6 - Okay. 38 out of 376 reviews" "
Rating 4 - Poor. 25 out of 376 reviews" "
Rating 2 - Terrible. 12 out of 376 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun and very accommodating
Stayed 3 nights in Dec 2023

8/10 Good

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

imre

Stayed 3 nights in Oct 2023

6/10 Okay

Mary

Stayed 2 nights in Oct 2023

10/10 Excellent

Tarlton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

william

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Nice place. Smooth check in.
Stayed 1 night in Oct 2023

8/10 Good

KALIHIA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in was great, the lady was very pleasant. The property is overall outdated especially for the price.
Stayed 1 night in Oct 2023

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Mark

Disliked: Staff & service
Mediocre room
Noisy HVAC, could not tell soap from shampoo(green on green lettering), never got room made up.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 3 nights in Aug 2023

2/10 Terrible

Erika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times over the last two years and this time the room and overall facility was disappointing to say the least. - no shower curtain - door to room and lock was broken - the breakfast was dismissal ( no grits nor oatmeal, no waffles, eggs were premade rubber circles, potatoe la were greasy and had sausage that looked grey, the cereal was stale, the hot water was Luke warm) - staff looked tired and were in their personal phones - the room I stayed in had home made paper signs warning of the smoking fine - the shower was not cleaned and the shampoo and conditioner containers were not filled (empty) - no soap - the hallways and overall facility needs a deep cleaning - never saw a cleaning crew - the room had one roll of toilet paper had to go to front desk and wait for 5 min for someone to appear to be given one roll The front desk when I tried to discuss the shortfalls they were unable to do anything “It is what it is” Tried contacting Marriott as I am a long time member and never heard back.
Stayed 4 nights in Aug 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for big families
Great location. Friendly staff. Big room. Kids loved the ice cream at happy hour and the basketball court.
Stayed 2 nights in Aug 2023

8/10 Good

Ira

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well kept and the staff was courteous and helpful.
Stayed 2 nights in Aug 2023

10/10 Excellent

Vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Extremely clean and a wonderful staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, rooms were clean and big. Parking close and area was safe. Walking distance to chilis restaurant and several others. Decent breakfast included.
Stayed 1 night in Jul 2023

6/10 Okay

Larry

Stayed 2 nights in Jun 2023

6/10 Okay

Paurush

Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and a good central location for all we wanted to do.
Stayed 6 nights in Jun 2023

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 9:00 pm. We waited 1/2 an hour for someone to arrive check us in. When they went to check us in our room wasn’t ready and they said we would have to wait more than an hour for it to be done. Again, it was 9:30 at night.
Stayed 3 nights in May 2023

10/10 Excellent

Heather

Stayed 1 night in May 2023

10/10 Excellent

Yolanda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was courteous. I will certainly stay there again.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super accommodating. We arrived well before check-in time and since there was availability we got our room right away. It was so great to not have to check our luggage and come back later.
Stayed 2 nights in Apr 2023

4/10 Poor

larry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked a King size bed was told when I arrived that it wasn’t available and gave me a different room. Hallway smelled, very disappointed
Stayed 1 night in Mar 2023

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contemporary and very clean!
Stayed 4 nights in Mar 2023

6/10 Okay

abraham

Travelled with family and small children
Liked: Staff & service
Needs upgrade

8/10 Good

Kate E

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was ample and pleasant, with hot items such as eggs and waffles. Property was clean and free snacks from 5-8 pm were nice. Only negative: requested extra pillows for pull out bed and was told "No, housekeeping doesn't like to give those out," from the front desk staff, which was a surprise and disappointing. Overall a great stay.

10/10 Excellent

Vipul

Stayed 2 nights in Dec 2022

10/10 Excellent

Denise

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was absolutely perfect for the six of us and or pet. Everyone was so polite and friendly Enjoyed that you had a breakfast every morning and snacks throughout the day and for the pets as well. An A in our books

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel suite was well equipped, except for the towels. They were very thin and the bath towels were tiny! Very poor quality towels for a Marriott hotel.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two bedrooms with living area was perfect for our needs
Stayed 3 nights in Sep 2022

4/10 Poor

Andrea

Stayed 2 nights in Sep 2022

8/10 Good

Shahreaj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great..will definitely stay again. Only disappointment was the pool was supposed to be open but it wasn't.
Stayed 3 nights in Sep 2022

10/10 Excellent

Carlos

Stayed 1 night in Sep 2022

10/10 Excellent

Michelle

Stayed 1 night in Aug 2022

10/10 Excellent

Shykera

Stayed 2 nights in Aug 2022

10/10 Excellent

Toya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would Recommend Residence Inn Marriott. The roooms provide beyond exceptional space and are brand new. The come with breakfast, nice outdoor space with pool. I will be back!!
Stayed 1 night in Jul 2022

8/10 Good

Andy

Stayed 2 nights in May 2022

8/10 Good

James, Lake Havasu City

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Lots of restaurants near by. Friendly staff Marginal breakfast at best. The room was getting tired and could use some refurbishment
Stayed 4 nights in May 2022

10/10 Excellent

William

Stayed 2 nights in Apr 2022

10/10 Excellent

Kari

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly and helpful.
Stayed 7 nights in Apr 2022

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Mark

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Dec 2021

6/10 Okay

Olivia

Stayed 3 nights in Dec 2021

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Just a one night stay for our family. Service and accommodations were fine and everything went very smooth. A major plus for travelers!
Stayed 1 night in Dec 2021

10/10 Excellent

jangho

Stayed 2 nights in Nov 2021

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great clean and friendly staff. Even though many places to shop have closed since pandemic. I may chose another area that offers more shopping options.
Stayed 2 nights in Oct 2021