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Staff lovely, was just a shame our room hadn’t been properly cleaned/sorted out - there were still a number of items from previous guests, socks, food & other items in the cupboard that had been missed. Room did the job for the night for what we needed it for.
Hazel
Stayed 1 night in Apr 2024
6/10 Okay
Jemma
20 Apr 2024
Liked: Staff & service
Slightly run down room, no plug sockets next to beds. Had to plug kettle in on the floor. Net curtains were ripped and torn. Bed was comfortable and room was clean. Staff friendly, breakfast was of a good standard.
Really enjoyed our stay here. Breakfast was good, staff were all very friendly and helpful. Rooms were nice - only criticism was the furniture and decor in the bedroom a bit dated.
Wonderful place.. lovely, friendly staff creates a warm and welcoming atmosphere.
Sarah
Response from Christopher on 22 Apr 2024
Thank you for your lovely review. It is great to see the atmosphere be recognised, the staff work so hard to achieve this . We look forward to warmly welcoming you back again soon.Kind Regards
Thank you for your review. We look forward to welcoming you back again soon. Kind Regards
8/10 Good
Hayley
Travelled with partner
25 Feb 2024
Hotel is ok. Could do with some updating
Hayley
Stayed 1 night in Feb 2024
Response from Christopher on 28 Feb 2024
Thank you for your review. You will be glad to hear that we are already working through redecorating and upgrading multiple areas within the hotel. We look forward to welcoming you back again soon.Kind Regards
Had a one night stay. The room was clean, the bed was comfy and the breakfast was plentiful and fresh.
Lilly on the front desk was very friendly and helpful. Sorted outr taxi without hesitation!
⭐️⭐️⭐️⭐️⭐️ service.
Thanks
Pat
Stayed 1 night in Feb 2024
Response from Christopher on 28 Feb 2024
Thank you for your wonderful review. It is lovely to hear that we are able to provide a five star service, we will definitely ensure that Lilly is recognised for this specific mention. We look forward to welcoming you back again soon.
Thank you for your review. We look forward to welcoming you back again soon.Kind Regards
6/10 Okay
Jill
2 Jan 2024
Liked: Cleanliness
Disliked: Staff & service
Could be a nice hotel but 'tired'
This hotel is very tired. Some lovely seating areas with fires but furniture is old and very uncomfortable. The lack of staff made the service at the bar slow and collecting of used glasses/plates from tables was extremely poor so you had to clear a space when you sat down.
Jill
Stayed 3 nights in Dec 2023
Response from Christopher on 11 Jan 2024
Thank you for your review. I am glad you enjoyed our lovely cosy areas. We are working through a number of refurbishments and redecorating various areas. We have not had a lack of staff in recent history so this was a little confusing. We will raise this point with the appropriate department and will make sure we try to improve this. We look forward to welcoming you back again soon.Kind Regards
Very nice and cool staff. Accommodating. Also extremely quiet and peaceful. I will stay there again upon my return. Thanks to all the staff I communicated with from day one: Catherine G. Boston, Massachusetts! US.
Catherine
Stayed 6 nights in Dec 2023
Response from Christopher on 11 Jan 2024
Thank you for your lovely review. We really hope we can welcome you back again soon. Kind Regards
6/10 Okay
Jacqueline
Travelled with partner
30 Dec 2023
Liked: Cleanliness, staff & service, amenities
The spa area, although had good facilities was very small and not very relaxing . The breakfast had a good variety although the cooked breakfast was the worst I have experienced at a hotel . Inedible. The coffee from the machine was dire and the fruit juices were just concentrated.
Jacqueline
Stayed 1 night in Dec 2023
Response from Christopher on 11 Jan 2024
Thank you for your review. I am very shocked that you did not find the breakfast to your liking we always have great reviews and feedback and comments regarding the breakfast. Certainly have never had it called inedible. I will look into if anything was different that day. The juices I can guarantee are not from concentrate they are actually cold pressed. Kind Regards
8/10 Good
Wendy
30 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Comfortable stay, clean room but needs a little TLC.
Staff very helpful and friendly.
Very good breakfast but again the dinning room could do with a little TLC.
Wendy
Stayed 1 night in Dec 2023
Response from Christopher on 11 Jan 2024
Thank you for your review. Glad that the great team could make your stay so wonderful and that you found the breakfast very good. We are planning further refurbishment and redecorating this year, we look forward to welcoming you back again soon to see it. Kind Regards
Staff are always so friendly. Especially the hard working bar staff. It was a busy Saturday night with 3 rooms of music. We were very grateful that our room was a good distance from the action and was fortunate to have a very quiet night. Will request the same room in the future.
Mark
Stayed 1 night in Dec 2023
Response from Christopher on 19 Dec 2023
Thank you for your lovely review. Great to see the staff recognised for their hard work. We look forward to welcoming you back again soon.Kind Regards
One night stay comfortable beds and clean linen, lovely stay
Julie
Stayed 1 night in Dec 2023
Response from Christopher on 16 Dec 2023
Thank you for your lovely review. Outstanding to hear that you had a lovely stay. We look forward to welcoming you back again soon. Kind RegardsChristopher
Great room, modern facilities, a proper desk and chair for working at, good quality food in the restaurant.
Ian
Stayed 1 night in Nov 2023
Response from Christopher on 16 Dec 2023
Thank you for your lovely review. We look forward to seeing you again soon.Kind Regards
6/10 Okay
Harry
27 Nov 2023
Liked: Staff & service
I thought the staff were very helpful and efficient when checking in.The only thing i could fault was the rooms,they were looking tired and in need of a refurbishment. Other than that, we enjoyed our weekend stay.
Harry
Stayed 2 nights in Nov 2023
Response from Christopher on 16 Dec 2023
Thank you for your lovely review. We are working through refurbishing the rooms. We look forward to welcoming you back again soon. Kind Regards
Thank you for your review. We look forward to welcoming you back again soon. Kind Regards
8/10 Good
Len
8 Nov 2023
Len
Stayed 1 night in Nov 2023
6/10 Okay
Tracy
29 Oct 2023
The room was comfortably but not special even though described as a premier room. What really let it down for me was the evening meal. I had slow cooked lamb shepherds pie and it was not nice.
Tracy
Stayed 2 nights in Oct 2023
Response from Christopher on 20 Nov 2023
Thank you for your review. I am sorry that you did not have a great experience with your food. This is not the usual standard. We hope we can welcome you back again soon and that you will have an experience that will renew our reputation in your eyes.Kind Regards
10/10 Excellent
Jordan
27 Oct 2023
Jordan
Stayed 1 night in Oct 2023
8/10 Good
Kathryn
Travelled with family
13 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Thank you
Staff were extremely friendly, my mother was taken ill, and they pulled out all the stops, to attend to my mothers needs.
Kathryn
Stayed 2 nights in Oct 2023
Response from Christopher on 23 Oct 2023
Thank you for your lovely review. It is amazing to hear that our staff were able to be so attentive in a time of need. We do hope that your mother is well and that she has made a full recovery. We hope we can welcome you back again soon.Kind Regards
We stay here often and it is in a perfect position for us, when visiting family in and around Maidstone. Best of all they are very dog friendly. The property itself is showing its age a bit but not terrible. No AC in rooms, but fans are available from reception.
Gary
Stayed 3 nights in Sep 2023
Response from Christopher on 21 Sept 2023
Thank you for your review. We do love to welcome our guests furry family also. It is great to know that you like our hotel so much. You will be glad to know that we do have an ongoing programme to improve, refurbish and redecorate all of the areas in the hotel. As you can imagine this is something that takes time. I do hope we can welcome you back again soon.Kind Regards
My first contact with staff was positive. Sadly, my next experience was far from pleasant. I booked a room for my friends under my name.
When I brought some laundry up for my friends I was not allowed to take it to them but the staff member I spoke to said she would take it to them. This never happened.
When I asked for an explanation I was told to stop being aggressive. Yep you're reading this correctly.
Then I was branded a racist. I asked how am I being racist? Never got an answer to that question.
A simple, I'm sorry I forgot to take the laundry to them might have been a better approach rather than making excuses.
Chris
Stayed 2 nights in Jul 2023
Response from Christopher on 2 Aug 2023
Thank you for taking the time to leave a review. I have been made aware of this incident and I have investigated this and reviewed on CCTV. Can I first say that we do not prevent guests going to their friends rooms, however, you asked to have the room number of a given individual. We are prohibited by law to disclose information pertaining to what guests are in what room, this is due to data protection. In addition to this it was clear that you did not have the name that matched our records. It is reasonable to expect that if you have friends staying in the hotel you would be able to contact them directly by telephone to ask them personally what room they are in or arrange the delivery of the laundry. I am aware that the staff member in question had informed you that they could hold on to the laundry for your friend to get from reception. They also stated that they would try to contact them or take it to them if they were able, this was not a promise. The guest then came down to collect the laundry and was assisted by our staff.I can see from the CCTV and witnesses that you did in fact approach the desk with a very aggressive body stature and were speaking in a very aggressive tone. When you were asked to not approach in such an aggressive manner it is reported that you responded with comments that would be deemed as threatening. From the evidence available it is clear that the comment of 'racist' was given in response to a comment you made regarding 'All English people..' which you were made aware that this could be seen as racist.In this instance the staff member has tried to continue assisting the guest. It is clear that you have then returned back to the reception in an aggressive manner.We do have zero tolerance policy on aggression towards our staff and any aggressive and threatening is normally asked to leave as per our right to refuse entryI am sorry that you have decided to write such a review after such clearly inappropriate behaviour on your part especially given that you have not been a guest staying at our hotel.I hope that you are able to find a hotel that will suit you and your needs moving forward.Kind Regards
10/10 Excellent
Stacie
30 Jul 2023
Stacie
Stayed 1 night in Jul 2023
4/10 Poor
Philip
23 Jul 2023
Disliked: Property conditions & facilities
4 star food hygiene on the door in says it all rooms very tired
Philip
Stayed 1 night in Jul 2023
Response from Christopher on 24 Jul 2023
Thank you for your review. We actually now have a 5 star food hygiene rating and we are very proud that we have such high and improved standards. I am sorry that you found the décor tired, we are making improvements with this and have planned that all rooms will be refurbished. We look forward to welcoming you back again soon.Kind Regards
The hotel is very tired
No bottled water in rooms
No tooth paste, No cotton buds etc
The cheapest low quality toilet paper
So in convenient not having a safe in room especially in a fairly bad neighbourhood
Nigel
Stayed 3 nights in Jul 2023
Response from Christopher on 24 Jul 2023
Thank you for your review. I am sorry that you feel this way. There are less and less hotels that have these kinds of additions now in the UK. I can assure you that the hotel is very safe and we only have cctv in place. Apologies if our hotel was not to your standard.Kind Regards
Our stay was what we needed. Quite relaxed and everything we needed
Jeffrey
Stayed 1 night in Jul 2023
Response from Christopher on 19 Jul 2023
Thank you for your review, this is great to hear. We look forward to welcoming you back again soon. Kind Regards
10/10 Excellent
Hayley
16 Jul 2023
Hayley
Stayed 1 night in Jul 2023
Response from Christopher on 19 Jul 2023
Thank you for the great score. We look forward to seeing you again.Kind Regards
6/10 Okay
Craig
8 Jul 2023
Cheeky night
Not bad for a night
Craig
Stayed 1 night in Jul 2023
Response from Christopher on 19 Jul 2023
Thank you for your review. I hope we can increase your opinion of us for staying multiple nights. We look forward to welcoming you back again soon.Kind Regards
Everything was great apart from the fact that the room did not have air conditioning. With temperatures so high these days it's hard to have a decent stay without AC
Abimbola
Stayed 1 night in Jun 2023
Response from Christopher on 19 Jul 2023
Thank you for your review. I appreciate that we are getting more and more hot days in Summer. This is something we are looking at for our forward capital plan, however I doubt this will be in the next year. We do try to provide fans where requested and do everything we can to keep the room cool prior to your arrival. We look forward to welcoming you back again soon.Kind Regards
Room was spacious and clean, ruined by noise every few minutes of lift which backed on to room. Sounded like drilling and humming. With the size and amount of rooms, obviously the lift was being used very regularly.
Room was lovely and bed very comfortable, with clean bathroom facilities
Verified traveller
Stayed 1 night in Jun 2023
Response from Christopher on 16 Jun 2023
Thank you for your room. I am sorry that the lift noise disturbed you. We have recently had a decibel check on the rooms adjacent to the lifts and they are well within limits. We understand that this does not negate the fact that this will still disturb some people so we try to restrict lift use between 11pm and 6am. We do hope we can wlcome you back again soon. Kind Regards
6/10 Okay
Steve
Business traveller
1 Jun 2023
Liked: Staff & service
Disliked: Room comfort
Rooms are bit dated and in need of a clean and paint..
Steve
Stayed 1 night in May 2023
Response from Christopher on 16 Jun 2023
Thank you for your review. You will be glad to know that we are updatiing our bedrooms and we have done over 20% and continue to work through the rest. For rooms that are planned further down the line, we ensure that they are redecorating while waiting for refurbishment. We look forward to welcoming you back again soon. Kind Regards
Restaurant was very bad service had to wait over an hour for main meal, wasn't very nice chips were hard and burnt. Breakfast was nice apart from the fried eggs that were not cooked properly.
Dirty finger marks on most of the brass plates on door, we stay for 2 nights and they were not cleaned at any point in fact didn't see a cleaner at all.
Tina
Stayed 2 nights in May 2023
Response from Christopher on 16 Jun 2023
Thank you for your review. I can assure you that all of our areas are cleaned daily. We have a shared area cleaner and the service staff also clean as they go along. I am unsure of how you prefer your eggs, however, I can also guarantee that all of our eggs are cooked properly. I am sorry that you did not find our hotel to your liking. Kind Regards