Ratings based on 68 Verified Reviews

4.4 out of 5
100% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by Casey

This traveller left a rating score only Posted 05-Jan-2018 on Hotels
4 out of 5
by A verified traveller

Posted 24-Dec-2017 on Hotels
The hotel was nice. The only complaint I have is the pet fee - $75 - really? It can’t possibly cost that much to sanitize a room after a pet stayed in it. Not very pet friendly.
5 out of 5
by Todd

Posted 27-Nov-2017 on Hotels
Comment from Hotel Management
06-Dec-2017
Thank you!!
5 out of 5
by Lisa

Posted 20-Nov-2017 on Hotels
Loved the Hotel and the room. Fully set kitchen, cozy bed,very clean and fresh.Beautiful place to stay and plenty of food and shopping nearby.
Comment from Hotel Management
06-Dec-2017
So glad to hear this Lisa! Thank you!! It seems like something new opens everyday, next time there will be plenty more to enjoy very close by.
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient and rooms are nice

Posted 16-Oct-2017
Saying room cleaning is an option, at check in Made me fillout a form with my email and mailing address if I wanted my room cleaned. The room was never cleaned.
Comment from Hotel Management
18-Oct-2017 by Whitney S. , Hotel Management
Hi! I am sorry for the miscommunication. Most of our guests aren't aware of the Staybridge Suites brand weekend housekeeping, or lack there of. The form filling out your information is standard registration that we do with each guest, it was not to ensure cleanliness of your room. Of course we are always happy to ensure your room is maintained upon request during weekend stays. Thank you for your review and I will work with front desk to ensure we are communicating this clearly.
3 out of 5
by Kyle

Happy but disapointed at the same time.

Posted 26-Jun-2017 on Hotels
I booked the room for the outdoor pool. It was out of service but yet no one told us until we checked in. Its a big deal to us.
Comment from Hotel Management
04-Jul-2017
We are really sorry, Kyle. The only time we close the pool is when it is a safety hazard due to unbalanced chemicals. It doesn't happen often but when it does we will make absolutely certain there is no chance of causing illness or exposure to bacteria. In this case, the pump went out unexpectedly. The Holiday Inn Express next door, our sister hotel, has an indoor pool that stays nice all year round. We always let our patrons utilize their pool which is just a short walk. We understand wanting to be outdoors though!! We were able to remedy the pump within just a couple days once parts were received. We truly hope you will give us another chance next time to show you this is very few and far between.
4 out of 5
by Lisa

Posted 16-Jun-2017 on Hotels
Comment from Hotel Management
27-Jun-2017
Thank you!!
5 out of 5
by A verified traveller

Posted 06-Jun-2017 on Hotels
Comment from Hotel Management
14-Jun-2017
Thanks you so much :)
5 out of 5
by Matthew

Posted 01-Jun-2017 on Hotels
Comment from Hotel Management
14-Jun-2017
Thank you, Matthew!!
4 out of 5
by Brandi

Posted 15-May-2017 on Hotels
Very friendly, comfy beds, excellent breakfast
Comment from Hotel Management
26-May-2017
Thank you. Happy to hear you enjoyed our new mattresses!!