Ratings based on 64 Verified Reviews

4.3 out of 5
100% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient and rooms are nice

Posted 16-Oct-2017
Saying room cleaning is an option, at check in Made me fillout a form with my email and mailing address if I wanted my room cleaned. The room was never cleaned.
Comment from Hotel Management
18-Oct-2017 by Whitney S. , Hotel Management
Hi! I am sorry for the miscommunication. Most of our guests aren't aware of the Staybridge Suites brand weekend housekeeping, or lack there of. The form filling out your information is standard registration that we do with each guest, it was not to ensure cleanliness of your room. Of course we are always happy to ensure your room is maintained upon request during weekend stays. Thank you for your review and I will work with front desk to ensure we are communicating this clearly.
3 out of 5
by Kyle

Happy but disapointed at the same time.

Posted 26-Jun-2017 on Hotels
I booked the room for the outdoor pool. It was out of service but yet no one told us until we checked in. Its a big deal to us.
Comment from Hotel Management
04-Jul-2017
We are really sorry, Kyle. The only time we close the pool is when it is a safety hazard due to unbalanced chemicals. It doesn't happen often but when it does we will make absolutely certain there is no chance of causing illness or exposure to bacteria. In this case, the pump went out unexpectedly. The Holiday Inn Express next door, our sister hotel, has an indoor pool that stays nice all year round. We always let our patrons utilize their pool which is just a short walk. We understand wanting to be outdoors though!! We were able to remedy the pump within just a couple days once parts were received. We truly hope you will give us another chance next time to show you this is very few and far between.
4 out of 5
by Lisa

Posted 16-Jun-2017 on Hotels
Comment from Hotel Management
27-Jun-2017
Thank you!!
5 out of 5
by A verified traveller

Posted 06-Jun-2017 on Hotels
Comment from Hotel Management
14-Jun-2017
Thanks you so much :)
5 out of 5
by Matthew

Posted 01-Jun-2017 on Hotels
Comment from Hotel Management
14-Jun-2017
Thank you, Matthew!!
4 out of 5
by Brandi

Posted 15-May-2017 on Hotels
Very friendly, comfy beds, excellent breakfast
Comment from Hotel Management
26-May-2017
Thank you. Happy to hear you enjoyed our new mattresses!!
4 out of 5
by A verified traveller

Very Nice Place

Posted 24-Apr-2017 on Hotels
Our room was larger than expected and very comfortable. The only minor issues was if a lot of people staying here the hallway can be pretty noisy at times. Also the hotel charged us along with hotels.com but was easily fixed brought up to employee at front desk at checkout.
Comment from Hotel Management
03-May-2017
Thank you!! So happy to hear you enjoyed your room! I am sorry to hear about the mischarge. I will work with front desk right away to ensure this does not happen in the future. Safe Travels!
4 out of 5
Recommended
for Families
by A verified traveller from Sublette, KS

Nice hotel, close to Via Christi North.

Posted 09-Apr-2017
Pros: I loved the suites, and really liked that they have complimentary guest nights were drinks and food are served.
Cons: The hide-a-bed was horribly uncomfortable, but that is the nature of those, I think.
Location: Location is great, it worked perfectly for us as our young son had an appointment at the nearby Via Christi surgery center.
This hotel was clean, and we loved the suites. Rooms were arranged in a way to utilize every bit of space. It was homey, clean, and comfortable. We didn't hear any noise from other rooms, and staff was very polite.
Comment from Hotel Management
10-Apr-2017 by Whitney S., Hotel Management
Thank you, Megan!! I am so glad the surgery went smoothly and all is well. Thank you for joining us for our evening social. We love being able to interact with and connect with our guests. Have a great day! Hope to see you under more fun circumstances next time :)
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Jan-2017 on Hotels
5 out of 5
by Ronald

Posted 23-Dec-2016 on Hotels
Great accommodations
Comment from Hotel Management
28-Dec-2016 by General Manager, Hotel Management
Thank you, Ronald!! Happy New Year