Ratings based on 52 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
100% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by eric

Posted 31-Jul-2016 on Hotels
Comment from Hotel Management
29-Aug-2016 by General Manager, Hotel Management
Thank you, Eric. Please let us know if there is anything we may do to improve your future stay. We are happy to help.
4out of 5
by Cynthia from Reno

Assigns smoking rooms when fills up to nonsmoking

Posted 30-Jul-2016 on Hotels
I made my reservation somewhat late, when I checked in, not late at all, in fact at 3pm, so earliest of checking in, I was told that the room was a smoking room, and the only one available, so I would not be able to change it even though I didn't request it and certainly didn't want it. Of course the room reeked of smoke and was quite unpleasant.
Comment from Hotel Management
29-Aug-2016 by General Manager, Hotel Management
Hello Cynthia, Thank you for letting us know about your recent stay. We are so sorry you found the smoking room to your dissatisfaction. I can assure you we never would have put you in that position unnecessarily. Please feel free to reach out to us next time to ensure you did not book a smoking room. I am glad it did not seem to effect your overall stay. See you next time,
4out of 5
by Debra

Posted 18-Jul-2016 on Hotels
Comment from Hotel Management
29-Aug-2016 by General Manager, Hotel Management
Thank you for your review! Have a great day.
5out of 5
by Kirk

Posted 05-Jul-2016 on Hotels
Comment from Hotel Management
29-Aug-2016 by General Manager, Hotel Management
Thank you!!
5out of 5
by Amy from Granbury, TX

Excellent hotel!!!

Posted 30-Jun-2016 on Hotels
If I could take this hotel and surrounding area with me to every location I stayed overnight I would. This was an excellent hotel!!!
Comment from Hotel Management
29-Aug-2016 by General Manager, Hotel Management
Thank you, Amy!! It is a very convenient location, isn't it?! With beautiful shopping centers and easy highway access we can't complain. We can't wait for you to see all the up and coming additions on your next visit. Thanks again,
1out of 5
by James

Dont leave any thing behind in a room!

Posted 20-Jun-2016 on Hotels
the front desk person was not around each time I needed service upon check in and check out. They were also out of uniform could not tell them from a regular patron. I left a dress shirt in the closet called 2 hours later and they told me they "cant find it" no response from the general manager. They obviously stole my shirt and could care a less than to be honest. The breakfast is also fair to average.
Comment from Hotel Management
23-Jun-2016 by Michael, Hotel Management
James, We are truly sorry you feel we stole your shirt due to us not being able to find your dress shirt upon check out. Immediately after you called us, our Assistant GM went to the room you checked out of to find it, but it was no where to be found. We even went through all the trash and did a full comb of the room. I am truly sorry we were not able to locate it. I, the GM, apologize also I was not able to call you back until Monday morning when we talked. Our team is dedicated to providing great customer service from check in to check out and so I apologize you felt the experience was less then that. Sincerely, Michael Brungardt
5out of 5
by A verified traveller

Weekend getaway

Posted 22-Apr-2016 on Hotels
Perfect!
Comment from Hotel Management
09-Jul-2016 by Michael, Hotel Management
Thank you for the "Perfect" review. We are glad to hear we were able to accommodate you during your weekend getaway. We look forward to seeing you again. Thank you.
5out of 5
by A verified traveller

至極快適

Posted 21-Mar-2016 on Hotels
部屋も広く快適であり、アメニティも整っている。朝食も十分な量であり充実した一日が過ごせる。以前は周辺に何もなかったが、少しずつレストラン等も増えているようだ。
Comment from Hotel Management
28-May-2016 by Michael, Hotel Management
Thank you!! Our area is rapidly expanding with lots of new restaurants and shops in the area. I am glad you noticed and next time you come, there will be even more. Thank you for staying with us and look forward to seeing you again. I hope Google translates this correctly for you. ありがとうございました!!私たちの地域は急速にエリア内の新しいレストランの多くとお店が拡大しています。私はあなたが気づいて嬉しいですし、あなたが来て、次回は、さらに多くのがあるでしょう。私たちと一緒に滞在していただきありがとうございますし、またお会いできることを楽しみにして。私はGoogleがあなたのためにこれを正しく変換したいと考えています。
5out of 5
by A verified traveller

Posted 29-Feb-2016 on Hotels
Comment from Hotel Management
07-May-2016 by Michael, Hotel Management
Thank you for your 5 Star Review. Our team appreciates it.
5out of 5
by Cameron

Posted 14-Feb-2016 on Hotels
Comment from Hotel Management
07-May-2016 by Michael, Hotel Management
Thank you. We greatly appreciate the feedback.