Assigns smoking rooms when fills up to nonsmoking
Posted 30-Jul-2016 on Hotels
I made my reservation somewhat late, when I checked in, not late at all, in fact at 3pm, so earliest of checking in, I was told that the room was a smoking room, and the only one available, so I would not be able to change it even though I didn't request it and certainly didn't want it. Of course the room reeked of smoke and was quite unpleasant.
Comment from Hotel Management
29-Aug-2016 by General Manager, Hotel Management
Thank you for letting us know about your recent stay. We are so sorry you found the smoking room to your dissatisfaction. I can assure you we never would have put you in that position unnecessarily. Please feel free to reach out to us next time to ensure you did not book a smoking room. I am glad it did not seem to effect your overall stay.
See you next time,