Comfort Inn & SuitesC (old Northrock) is horrible!
Posted 18-Dec-2017 on Hotels
Northrock Suites is no longer that! It is a comfort inn. There was construction going on the entire time we were there. We couldn't take the elevator from the 4th floor to the 1st part of the time. We had to ask for our room to be serviced, we just wanted new towels most days; our room had no hooks in the bathroom due to the construction. We were told that our room had been updated, however the paint was in bad shape, there were no hangers, and there were no hooks in the bathroom for towels.
They sent us next door to the Super 8 for breakfast, and the breakfast was awful.
We have stayed at Northrock in the past and were always happy. The Comfort Inn should not have been open, but we had no idea it was going to be this bad. We stayed for 7 nights of our 8 night stay, and we had to carry our suitcases down 4 stories to leave. We also weren't allowed to use the front doors many of the days.
A horrible Comfort Inn & Suites!
Comment from Hotel Management
23-Dec-2017 by Wes GM, Hotel Management
I am very sorry you were unhappy with your stay. I am a little confused because I thought when I spoke to you, you and your husband were ok. I gave you a one night refund and all of my information for a future stay to spend time with your grandchildren.
Again, I apologize for any inconvenience we caused to you, Trust me we really do not like being open during remodeling but the hotel is 20 years old so we have to do what will benefit all of us, and that includes our valued guests such as yourself.
Again, you have my information so please do not hesitate to contact me directly.