Ratings based on 1,345 Verified Reviews

4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice place

Posted 20-May-2018
It was a very nice motel. Hot tub was very nice. I qould recommend this motel to friends. The lady that checked us in was very nice.
5 out of 5
by A verified traveller

Posted 13-May-2018
Nice facilities. Great breakfast.
5 out of 5
by A verified traveller from Wichita Ks

This traveller left a rating score only Posted 13-May-2018
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin

Newly remodeled and clean hotel

Posted 02-May-2018
Stopped hear late while driving through from Missouri to Texas. The staff was friendly and rooms were comfortable dnd clean.
3 out of 5
by A verified traveller from Wichita, Ks

Faulty room heater

Posted 24-Feb-2018
The heat in the room would cut on and off. Management told us they would be to our room to fix it and never came or called. Cold night.
2 out of 5
by A verified traveller

Disappointing

Posted 09-Feb-2018
Disappointed with the swimming pool area. No vending machines. The lady that checked us in was very pleasant and helped as much as she could but over all we were disappointed with the facilities.
3 out of 5
by A verified traveller

Posted 08-Feb-2018 on Hotels
Front desk employees were literally never at the front desk. I checked in late and waited nearly 20 minutes before I was helped.
5 out of 5
by A verified traveller

Best stay in a long time.

Posted 06-Feb-2018 on Hotels
We had a very pleasant stay. We were greeted by Anita who was great. This is a newly remodeled facility and everything was like new, even the smell. The room was spacious with a very comfortable bed. Very quiet. An excellent breakfast. We had reserved for one night. Since we were coming through again several days later we booked for that night as well. When we arrived two days later Anita greeted us by name when we walked in the door. I was able to watch the Super Bowl in the dining area that night. Next time we travel through Wichita, that will be where we will stay. Great price as well.
4 out of 5
by melanie

This traveller left a rating score only Posted 02-Jan-2018 on Hotels
1 out of 5
by Martha

Comfort Inn & SuitesC (old Northrock) is horrible!

Posted 18-Dec-2017 on Hotels
Northrock Suites is no longer that! It is a comfort inn. There was construction going on the entire time we were there. We couldn't take the elevator from the 4th floor to the 1st part of the time. We had to ask for our room to be serviced, we just wanted new towels most days; our room had no hooks in the bathroom due to the construction. We were told that our room had been updated, however the paint was in bad shape, there were no hangers, and there were no hooks in the bathroom for towels. They sent us next door to the Super 8 for breakfast, and the breakfast was awful. We have stayed at Northrock in the past and were always happy. The Comfort Inn should not have been open, but we had no idea it was going to be this bad. We stayed for 7 nights of our 8 night stay, and we had to carry our suitcases down 4 stories to leave. We also weren't allowed to use the front doors many of the days. A horrible Comfort Inn & Suites!
Comment from Hotel Management
23-Dec-2017 by Wes GM, Hotel Management
Dear Martha, I am very sorry you were unhappy with your stay. I am a little confused because I thought when I spoke to you, you and your husband were ok. I gave you a one night refund and all of my information for a future stay to spend time with your grandchildren. Again, I apologize for any inconvenience we caused to you, Trust me we really do not like being open during remodeling but the hotel is 20 years old so we have to do what will benefit all of us, and that includes our valued guests such as yourself. Again, you have my information so please do not hesitate to contact me directly. Sincerely, Leigh Kincaid