Bed bug, etc.
We found an adult bed bug in our bed in the morning. (We weren't sure what it was until we googled it.) We took it to the front desk clerk in a plastic cup. She, Brianda, was very apologetic, very professional and tried to locate the manager. Later, when we checked out, she inquired if the manager ever contacted us, no. She informed us that our room had been comped. The hotel was very run down and the breakfast area ceiling had three 3x3 holes with plastic over the holes. Brianda deserves a 5, but since the manager never bothered to try to talk to us, we gave staff a 3 and we will never go back.