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Reviews of Hotel at Old Town

2.5 out of 5
Hotel at Old Town
830 East First Street North, Wichita, KS

Reviews

9.4

Exceptional

Rating 10 - Excellent. 758 out of 1000 reviews" "
Rating 8 - Good. 179 out of 1000 reviews" "
Rating 6 - Okay. 42 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sean

Business traveller
Liked: Cleanliness
Super cool facility. I just wish I would’ve known it was going through a remodel.
Stayed 1 night in Mar 2024

10/10 Excellent

DIANA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great find
Stayed 1 night in Mar 2024

10/10 Excellent

Janet

Stayed 1 night in Mar 2024

8/10 Good

Cristeen

Liked: Cleanliness, staff & service, property conditions & facilities
This is a charming facility. They have done a great job sharing local history. The renovated room we had was delightful. The parking garage was frustrating as the signage was not clear.
Stayed 1 night in Feb 2024

10/10 Excellent

Justin, Chandler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s renovations going on the 3rd and 4th floors and did not disrupt our experience. Hotel parking is on the upper floors of the parking garage next door. Our room was clean, comfortable and quiet, just wish the bed was bigger. Lots to see and do all within walking distance. We would definitely stay again! Staff was friendly as well and made us great drinks at the bar as well.
Stayed 1 night in Feb 2024

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Trinity

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying and it was great! Easy access to everything downtown. Nice rooms with a full size fridge, stove microwave and dishwasher. Bedding was nice and comfortable!
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is just a fun place to stay. Lots of character, great staff, walkable area. I've been here several times and come back when I'm stopping in Wichita.
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at the Hotel at Old Town. The staff is friendly and knowledgeable, the rooms are large and comfortable, and the location is convenient and in a walkable neighborhood.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lee

Stayed 3 nights in Feb 2024

10/10 Excellent

Kathreen M

Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are great! Like the kitchenette. We were able to fix a meal in the room. There is construction going on on floors 3 and 4. But not a problem when you are on floor 2. All staff were very helpful! They also have a nice area to wash clothes if necessary. I recommend this hotel.
Stayed 2 nights in Dec 2023

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
In the middle of Renovations
We were greeted by a very friendly person at the front desk who gave us an overview of the hotel. We were woken up at 8:20 by extremely loud construction noises from within the hotel. It would have been nice to have been told this would be happening. We spend 1-2 nights a year away from our children so the loud wake up call was very unfortunate.
Stayed 1 night in Dec 2023
Response from Manager on 14 Feb 2024
We apologize you were woken up so early by the renovations. We are working to ensure all occupied rooms are placed far away from any current work being done as well as the start time being appropriate. We hope you give us another chance to have a comfortable stay away from the children! Thank you for taking the time to review your stay.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mike

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We enjoyed our stay at this lovely hotel! The staff was friendly and helpful. Our room was charming and had added touches of a luxury hotel. Thank you for helping to make our stay in Wichita wonderful!
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on 15 Dec 2023
Glad you enjoyed your stay. Come see us again soon!

10/10 Excellent

Kim

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Thank you Kim! Hope you are able to visit us again soon!

6/10 Okay

Jeannie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When we checked in there was no carts available and that’s to be understood. So we made 3 trips from the car to the room after waiting for quite some time. The burner on the stove didn’t work, the vanity drain didn’t drain. Long hair in the shower. There was hardly anyone staying in the hotel and I am pretty sure we got the worst room in the place. When they know you are using hotels.com they are not very accommodating. We have stayed numerous times at this place and we like the location. I told the front desk clerk our issues and she could have cared less.
Stayed 2 nights in Nov 2023
Response from Manager on 15 Dec 2023
We appreciate you taking the time to share your concerns with your recent stay. We are currently in the middle of full renovations of all rooms! That does not excuse your recent experience and we hope you will give us another chance to give you the 5 star stay you deserve.

10/10 Excellent

Valerie

Stayed 1 night in Nov 2023
Response from Manager on 15 Dec 2023
Thank you!

10/10 Excellent

Brian

Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Jose

Liked: Staff & service
Disliked: Room comfort
Goos service. Uncomfortable beds.
Excellent front desk staff, atmosphere and appearance. Great location. Beds are uncomfortable (seem like they haven't been replaced in a while.) Air vents were dirty.
Stayed 1 night in Nov 2023
Response from Melissa on 20 Nov 2023
Thank you for taking the time to review your stay. We are going through a full renovation this year, to include all new beds! We hope you will come stay with us again to see all the great changes.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes. Clean, comfortable and reasonable.
Stayed 2 nights in Nov 2023
Response from Manager on 15 Dec 2023
Thank you! Hope to see you again soon!

10/10 Excellent

Bobbilee, Gillette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, high ceilings, no weird smells, free parking, generous pours at the bar, overall atmosphere was great! Live jazz music. Within walking distance to many restaurants. River City Brewery has AMAZING food! Definitely will stay again when in Wichita.
Stayed 1 night in Nov 2023
Response from Manager on 15 Dec 2023
Thank you for your feedback. River City Brewery is one of many great restaurants we are fortunate to have in walking distance. Glad you found them! We look forward to seeing you again soon!

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023

6/10 Okay

Kimberly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, interesting history and decorated with vintage things.
Stayed 2 nights in Oct 2023

10/10 Excellent

Debbie

Stayed 1 night in Oct 2023

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small suggestions
We didn't like that there were no black out curtains and our windows were facing east so we could not sleep in. Needed a trash can in bathroom. There was only one actual waste basket and thebother bag for trash was hanging from a a thing attached to inside of cabinet under sink. Would have liked a sponge to clean dishes.
Stayed 1 night in Oct 2023
Response from AGM on 30 Oct 2023
Thank you for taking the time to review your stay. All rooms in the hotel have a black out curtain behind the decorative curtains. Sorry they were hiding from you! The trash cans are the wire racks you mentioned hanging on the bathroom and kitchen cabinet doors. You are welcome to call the front desk for any items or help you might need. We are here to ensure you enjoy your stay! I hope you give us another try. We will have fully renovated rooms by March 2024!

8/10 Good

Tasha

Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Even the construction signs were a treat
Stayed 2 nights in Oct 2023
Response from AGM on 17 Oct 2023
Thank you for noticing our signs! We hope to see you again soon!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Old Town area needs some cleaning up.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This was my fourth stay. One of the best locations and cool spots I’ve been. Highly recommend. This was a longer stay and I wish they cleaned the room at least every other day.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great decor. Welcoming staff. Conveniently located.
Stayed 2 nights in Jul 2023

8/10 Good

Gwyn

Stayed 1 night in Sep 2023

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities
Very large operable double hung windows with attractive operable drapes. Generous size rooms with period furnishings. Complete kitchenette for extended stay. Comfortable and clean, well cared for property.
Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra, Carlton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great location to walk around Old Town
Stayed 1 night in Sep 2023

10/10 Excellent

michelle

Stayed 4 nights in Aug 2023

10/10 Excellent

Anthony

Liked: Staff & service, property conditions & facilities
Old fashion
Stayed 1 night in Sep 2023

10/10 Excellent

Sera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, room was large and clean and mine had a large fridge, sink and stove top burners for a kitchen. The only thing that wasn’t perfect was the shower, the water pressure was terrible.
Stayed 1 night in Aug 2023

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beat hotel, very clean, full kitchen and refrigerator in the room was a plus! Lots to do within walking distance!
Stayed 1 night in Aug 2023

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice and reasonably priced hotel in a nice part of town. The building was an old tool factory converted to a nice hotel. The rooms are very comfortable, luxurious towels and bath products, comfortable bed and has a small kitchen.
Stayed 1 night in Aug 2023

10/10 Excellent

Nicole, BLUE SPRINGS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy with this stay. Great location and feels like a pricey boutique hotel but not expensive on a
Stayed 1 night in Jul 2023

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities
Its a 1906 building converted to a hotel and done excellent. I loved this place and will be back. The staff , all of them were friendly and helpful . 5 star
Stayed 1 night in Jul 2023

10/10 Excellent

Robert W

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean and wonderful staff. Recommend highly!
Stayed 1 night in Jul 2023
Response from Melissa on 20 Jul 2023
Thank you!

8/10 Good

lonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great location. i miss all the food being in then small pantry. use to drop a few dollars in a box...the good ol days
Stayed 1 night in Jul 2023
Response from Melissa on 20 Jul 2023
Thank you for your feedback. We did have to move the pantry to the lobby to build a kitchen. We still offer many great snacks for purchase. If there is a specific item you are missing, let us know so we can get it before your next stay. We hope to see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Stay
When we checked in, the gentleman at the desk was so helpful and made the process so smooth. He was very polite and friendly. Thank you for making that part of my birthday awesome.
Stayed 1 night in Jul 2023
Response from Melissa on 20 Jul 2023
Thank you for your review. We hope you had a wonderful birthday!