Ratings based on 310 Verified Reviews

3.8 out of 5
69% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

Needs a lot of work

Posted 25-Jun-2017
We walked through three rooms before finding one we would stay in. First room had grease on the floor, second one had no toilet seat and the one we stayed in had a broken shower door.
2 out of 5
by A verified traveller

close to the softball tourn.

Posted 31-May-2017
Pros: location
Cons: needs updating
Location: close to ballparks and good eating places
one desk clerk was wonderful and the other terrible. Ckeaning crew was bad, did not clean room at all one day and then the next day didn't leave enough towels. Desk chair seat was in need of repair, holes in the seat. Breakfast was put out once and left sitting without refreshing.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-May-2017
Nice clean hotel price is good great breakfast meals easy access room's are spacious
2 out of 5
by A verified traveller from Hermosa Beach

Rooms are run down

Posted 25-May-2017
Outside of hotel looks nice & in a nice location. Lobby is nice as well. However, the hallway carpet is old & needs replacing. The carpet in the room was thrashed, and the wallpaper looks very worn. Couch looked gross & I wouldn't sit on it. Water would spit out of the faucet rather than flow. Tiny flimsy stained shower curtain. 2 big spiders in bathroom. Bed was clean & comfortable though. Check in staff was rude/not friendly.
3 out of 5
Recommended
for Everyone
by A verified traveller from Topeka, KS

Needs Maintenance and some 'polish'

Posted 17-May-2017
Pros: From a distance, it has an inviting appearance. The room was generally clean, lobby layout roomy and bright.
Cons: Female desk clerk needs to smile and be attentive to customer. Shabby furniture needs replacing. Parking lot has weeds growing -general need of repair
Location: The LOCATION is why I picked this hotel. Hartman Arena hosted my Granddaughter's Graduation. Restaurants close!
I am 71 and disabled and I requested a first floor handicapped room. When I reach Wichita, I knew I would not have time to check in before I was due at the event. I called and talked with Alex at about 2p.m. and he was very pleasant and said he saw my request and would do his best to get me that type room. ALEX DID GREAT! When I reached the hotel to check in, Alex had gone for the day and the lady at the main desk was sure NO ALEX! She did indicate that Alex had saved room 103 for me ,, it was perfect! Although I was parked right in front of the hotel, I needed to get 2 fairly heavy bags (heavy for a 71 yr-old disabled person, that is. The desk clerk appeared very dis-interested, but pointed to a luggage rack in the vestibule. I walked there and found the luggage rack VERY wobbly - needing repair. I believe knowing I am disabled, she might have at least told me the luggage rack was broken or offered to help me. She did neither! I abandoned the rack and got my bags out of my car and carried them to my room. The room was clean, cool and inviting. I then went back to my car and left to get some drive-thru food. Upon returning to the hotel there was no clerk around, (which was fine ,, I didn't need anything) ,, but the clerks' CHAIR just behind the reservation desk was filthy and the stuffing had come out of one of the corners. Any semblance of a 'quality' hotel died in that moment! The next morning when I was coming out of my room, I was struggling with my bags an
2 out of 5
by A verified traveller from Lincoln, NE

Posted 15-May-2017
Pros: Location was convenient, room was spacious and staff was doing their best to be accommodating. Bathroom seemed to be clean
Cons: Replace carpeting, roto-rooter drains. Could be an above average motel with some updating and maintenance.
Room was spacious double queen. Convenient location. Carpeting needs replacing. First room we were given had a strong chemical masking smell. Next room was fine except toilet was clogged (short staff, I was given a plunger, it worked). Bath tub drain was extremely slow by the time I was done with my shower I was standing in 2+" of water even a plunger (different plunger) did not help it drain. It took over an hour before the tub was drained. Busy weekend for the Motel do not believe there were anymore double queens, tired of changing rooms anyway and we had access to other bathing facilities. Broken drapery rod with drapery hanging down and carpet was badly stained. Continental breakfast was nothing special. The wing of the motel we were in did not have a working ice machine o either floor.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Apr-2017
Hotel was above average for the price I paid with my Expedia deal, might be a little different if I pain full price.
1 out of 5
by A verified traveller

Not what it used to be!!!

Posted 20-Apr-2017 on Hotels
This place is sure not what it used to be. Things are looking a little shabby. The breakfast was pathetic. The Jacuzzi in the room did not work. Grab bar in bathroom was loose from the wall. One of the curtains had a tear in it. We had to have the desk clerk reset the TV. They gave us a handicap room which we did not ask for. Didn't have any bottled water in their cooler to sell. The best thing in the room was the king size bed. It was very good. We stayed there because it was close to family. Probably won't again.
1 out of 5
by John

Posted 17-Apr-2017 on Hotels
Terrible experience. This hotel was a dump and the customer service was poor at best. I will never stay there again.
1 out of 5
by John

Worst Hotel in Wichita KS

Posted 16-Apr-2017 on Hotels
The hotel was not worthy of the 31/2 stars rating on Hotels.com. It was a dump and the service was terrible. Did not receive maid service and when I asked for towels they told me that they only had 2 clean bath towels to give us. We had 4 people in our group. The room was dirty the beda were old and lumpy and there was mold in the bathroom. We could have endured all of those deficiencies if only they would have given us any amount of customer service.