Ratings based on 375 Verified Reviews

3.7 out of 5
66% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Kansas City

Noisy, TV didn't work, heard every flush, shower

Posted 22-Apr-2018
Pros: Location.
Cons: Better inspections by management of the room conditions before guest check-in.
The night was for R&R, to watch TV and get needed sleep. Phone in room was unplugged (did not know), so went to front desk (only 1 person on staff for a full house), she checked out the TV, and spent 2 hours on hold with the local Cable company. At 9:15pm they arrived, I watched the 10pm news, and then tried to get to sleep with all of the noise above me, next store to me, etc. No wonder the rates were so affordable. BTW - breakfast consisted of cold cereal (one choice) donut holes, milk & orange juice. Overall - very disappointed.
2 out of 5
by A verified traveller

Posted 17-Apr-2018
Bedding was dirty as if it had not been changed there was a spot of something on sheets.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel...

Posted 14-Apr-2018
My stay Was Great. Had problem with the tv/remote. That got fixed after the third time. The handle to the sink was loose almost coming off. Wanted to use the Jacuzzi tub and ran the hot water for about 10 minutes and only got luke warm water?. This is at 11:30 at night. The last thing is the trash truck at 5:30am with the back up alarm on and off for about 8 minutes. So now I'm awake. Besides all that had a good stay..
3 out of 5
Recommended
for Everyone
by A verified traveller

Big room, kitchen

Posted 10-Apr-2018
Pros: location
Cons: new carpets
The room was huge, full size fridge, stove, kitchen, dishwasher. The carpets are years past due to be replaced. Rips and stains everywhere. Comfortable beds, clean.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Apr-2018
Nice convenient location. Quiet. Spacious for a not expensive hotel.
1 out of 5
by A verified traveller

Neglected Hotel

Posted 09-Apr-2018
I was very frustrated wirh my 2 night stay at Hawthorn Suites. A few reasons why... ...lack of washckoths, towels, and soap even after I asked for some ...TV broken in the workout room which had not been cleaned from previous users (dirty cups, kleenex, etc ) ...drink machine at front desk out of order-couldn't buy water, coke, etc.
1 out of 5
by A verified traveller from Kansas City

Run from this place!

Posted 01-Apr-2018
Pros: Location
Cons: Change ownership and clean house
Location: If you like food, there are a lot of restaurants near by.
My room smelled like cigarettes which was a non smoking room, the carpet made your feet turn black. It appears they tried to stretch a queen sized sheet over a king size bed. The bed sheets also had human stains all over them if you get what i am saying. My bathroom light would not shut off and was making a humming noise. My towels were dirty and had hair and stains on them. I informed the front desk and they moved me to another room. The second room was a a little better but the pillows was so old and lumpy that I could not get any sleep. There were people having sex for hours in the room next to mine so that kept me up all night. There were sketchy strung out looking people walking up and down the halls all night. The maid service kept trying to enter my room three different times while i was sleeping, taking a shower, or just getting dressed. I told them i was not interested in having my room serviced. I would not advise anyone staying here. It appears that this hotel would be nice due to the location as it sits on a golf course of a decent neighborhood and across the street from a really nice neighborhood. but DO NOT let that fool you.
5 out of 5
Recommended
for Everyone
by A verified traveller from kansas

House getting remodeled, felt like home😁

Posted 31-Mar-2018
My stay was a truly relaxing experience,me & my grandson felt safe & right at home.would recommend to anyone that is concerned about safety,cleanliness and had overall relaxing enviroment & wonderful helpful staff. Willl continue to keep as my #1 place to stay in my travels,which I do travel quite a bit.😊
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Mar-2018
Our stay was okay. The room was decent. Although, the bedding could use some updating. As far as the staff goes, very kind and helpful. Check in and check out was quick and under 5 minutes.
2 out of 5
Recommended
for Everyone
by A verified traveller from Wichita

Large spacious room

Posted 23-Mar-2018
Complimentary shampoo wasn’t there so I had to get some from the front desk. The worst bath soap I’ve ever used so we bought a bar. Breakfast - apple juice was overly diluted, a waffle maker but no batter, no fruit, cereal but no milk, bread for toasting but no bagels or pastries.