Ratings based on 297 Verified Reviews

3.8 out of 5
70% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Topeka, KS

Needs Maintenance and some 'polish'

Posted 17-May-2017
Pros: From a distance, it has an inviting appearance. The room was generally clean, lobby layout roomy and bright.
Cons: Female desk clerk needs to smile and be attentive to customer. Shabby furniture needs replacing. Parking lot has weeds growing -general need of repair
Location: The LOCATION is why I picked this hotel. Hartman Arena hosted my Granddaughter's Graduation. Restaurants close!
I am 71 and disabled and I requested a first floor handicapped room. When I reach Wichita, I knew I would not have time to check in before I was due at the event. I called and talked with Alex at about 2p.m. and he was very pleasant and said he saw my request and would do his best to get me that type room. ALEX DID GREAT! When I reached the hotel to check in, Alex had gone for the day and the lady at the main desk was sure NO ALEX! She did indicate that Alex had saved room 103 for me ,, it was perfect! Although I was parked right in front of the hotel, I needed to get 2 fairly heavy bags (heavy for a 71 yr-old disabled person, that is. The desk clerk appeared very dis-interested, but pointed to a luggage rack in the vestibule. I walked there and found the luggage rack VERY wobbly - needing repair. I believe knowing I am disabled, she might have at least told me the luggage rack was broken or offered to help me. She did neither! I abandoned the rack and got my bags out of my car and carried them to my room. The room was clean, cool and inviting. I then went back to my car and left to get some drive-thru food. Upon returning to the hotel there was no clerk around, (which was fine ,, I didn't need anything) ,, but the clerks' CHAIR just behind the reservation desk was filthy and the stuffing had come out of one of the corners. Any semblance of a 'quality' hotel died in that moment! The next morning when I was coming out of my room, I was struggling with my bags an
2 out of 5
by A verified traveller from Lincoln, NE

Posted 15-May-2017
Pros: Location was convenient, room was spacious and staff was doing their best to be accommodating. Bathroom seemed to be clean
Cons: Replace carpeting, roto-rooter drains. Could be an above average motel with some updating and maintenance.
Room was spacious double queen. Convenient location. Carpeting needs replacing. First room we were given had a strong chemical masking smell. Next room was fine except toilet was clogged (short staff, I was given a plunger, it worked). Bath tub drain was extremely slow by the time I was done with my shower I was standing in 2+" of water even a plunger (different plunger) did not help it drain. It took over an hour before the tub was drained. Busy weekend for the Motel do not believe there were anymore double queens, tired of changing rooms anyway and we had access to other bathing facilities. Broken drapery rod with drapery hanging down and carpet was badly stained. Continental breakfast was nothing special. The wing of the motel we were in did not have a working ice machine o either floor.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Apr-2017
Hotel was above average for the price I paid with my Expedia deal, might be a little different if I pain full price.
5 out of 5
Recommended
for Everyone
by A verified traveller from ogdensburg ny

No complaints!

Posted 24-Mar-2017
Very clean, easy to find, accommodating. Breakfast was very simple and yummy. Check in was even late.
4 out of 5
Recommended
for Everyone
by A verified traveller

OK hotel , needs updating.

Posted 15-Mar-2017
Breakfast food needs to be managed better. Ran out of some types of food during the week and not replenished. We stay there for multiple days at a time and consistency is key.
3 out of 5
by Arlene

Posted 16-Feb-2017 on Hotels
The room was large and well-equipped and the bedding very comfortable. The breakfasts left something to be desired, with little choice and food that seemed reheated from earlier days.
3 out of 5
Recommended
for Everyone
by A verified traveller from Wichita

not bad

Posted 19-Jan-2017
no towel rack in bath, no light can in ceiling hole over shower, no silverware or dishes in kitchen...whats the point of a kitchen area if you must carry utensils and dishes?
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Jan-2017 on Hotels
5 out of 5
by A verified traveller

Posted 19-Dec-2016 on Hotels
Great stay nice hotel very friendly staff will stay again.
4 out of 5
by A verified traveller

Convenient and clean hotel. Bad breakfast.

Posted 17-Dec-2016 on Hotels
Overall, very good. Nice, clean room with kitchenette. Friendly staff. Breakfast was not so good. Potatoes still frozen. Food quality, poor.