Needs Maintenance and some 'polish'
I am 71 and disabled and I requested a first floor handicapped room. When I reach Wichita, I knew I would not have time to check in before I was due at the event. I called and talked with Alex at about 2p.m. and he was very pleasant and said he saw my request and would do his best to get me that type room. ALEX DID GREAT! When I reached the hotel to check in, Alex had gone for the day and the lady at the main desk was sure NO ALEX! She did indicate that Alex had saved room 103 for me ,, it was perfect! Although I was parked right in front of the hotel, I needed to get 2 fairly heavy bags (heavy for a 71 yr-old disabled person, that is. The desk clerk appeared very dis-interested, but pointed to a luggage rack in the vestibule. I walked there and found the luggage rack VERY wobbly - needing repair. I believe knowing I am disabled, she might have at least told me the luggage rack was broken or offered to help me. She did neither! I abandoned the rack and got my bags out of my car and carried them to my room. The room was clean, cool and inviting. I then went back to my car and left to get some drive-thru food. Upon returning to the hotel there was no clerk around, (which was fine ,, I didn't need anything) ,, but the clerks' CHAIR just behind the reservation desk was filthy and the stuffing had come out of one of the corners. Any semblance of a 'quality' hotel died in that moment! The next morning when I was coming out of my room, I was struggling with my bags an