Studio Suite, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, individually decorated

Reviews of Hawthorn Suites by Wyndham Wichita East

3 out of 5
Hawthorn Suites by Wyndham Wichita East
411 S Webb Road, Wichita, KS

Reviews

6.0
Rating 10 - Excellent. 171 out of 1001 reviews" "
Rating 8 - Good. 237 out of 1001 reviews" "
Rating 6 - Okay. 206 out of 1001 reviews" "
Rating 4 - Poor. 172 out of 1001 reviews" "
Rating 2 - Terrible. 215 out of 1001 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kyle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Rebecca

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Desk was very impatient and pushy, carpets and walls badly torn up, microwave waiting to explode. People roaming and knocking on our at all hours of night felt like being in the slums!! Would not recommend to anyone we know!
Stayed 2 nights in Feb 2024

4/10 Poor

Suee

Travelled with partner
Disliked: Amenities, property conditions & facilities
the room diffently could use updating, the carpet was awful, the coffee pot didn't work. The location was fine, it has the potential of being nice, with a little TLC
Stayed 4 nights in Feb 2024

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off the highway. Room did not have hot water or heating system that worked.
Stayed 1 night in Feb 2024

2/10 Terrible

Sixta

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine. The only problem is that I am still waiting for my deposit to be credited back. Most hotels do that immediately these days, there's no reason this property can't
Stayed 1 night in Jan 2024

4/10 Poor

Peggy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wow! Totally not what i expected. The carpet was threadbare and the tackstrips were sticking up. The shower had some weird brown stains in the bottom. The patio door was cracked. The room door was hard to get latched. Closet door were off the track. All the furniture was stained and torn. Extremely disappointing.
Stayed 2 nights in Jan 2024

2/10 Terrible

Sharolyn

Travelled with family
Room smelled of sewer. Got all my things in for a a 2 night stay freezing out on 2nd floor. Lay down on bed. Bugs I killed one Gathered all my things took bug to front desk and told them of smell. No refund no refund moved me to different room upstairs smell better no bugs. TVs didn’t work ran out hot water in tub kitchen faucet turn it on water everywhere. Carpet drapes everything out dated and in need of repair. Up stairs toilet didn’t flush one tiny trash can in bathroom went to get free breakfast in am guy jumped out of car ran toward us has a visible poster gun pulled up a picture of a girl. From Facebook wanted to know if we had seen her no, I said he said he’s a fugitive from the law and she’s your neighbor. What do you want me to do? Oh nothing I’m going to get her. We continued on for breakfast. That was hard biscuits that you could not even Tear A Part cold eggs ect. Went back to room and wanting to check out however already paid for tonight and the security deposit so I have to stay. But we left for the day just out of fear came back, said afternoon to maintenance, banging outside her room fixing something my granddaughter had a friend over and the front desk accuse me of having a party.had to get the keys re-done several times because it wouldn’t work I go to check out at10:45 I did not get my security deposit back because they accuse me of smoking in room ashes on floor I carried my ashtray in room not to throw buts on ground nightmare
Stayed 2 nights in Jan 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Miriam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was so many roaches, and the carpets were terrible and their couches were ripped and dirty!! Terrible place i've ever stayed in!!
Stayed 1 night in Nov 2023

2/10 Terrible

Alex, Wichita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under construction. Hot tub was not working. No hot water in hotel room Redused discount or give refund. Qill never stay again
Stayed 2 nights in Oct 2023

2/10 Terrible

James

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As we pulled up to property it looked ok in the front, got back to our room and went totally downhill. Numerous questionable looking people hanging out in parking lot, dropping off what looked to be ladies of the night. Appeared to be other questionable activity going on as well the police department would be interested in. So we did not stay. Went back to turn in key and request refund and the gentleman working the counter said his general manager would have to authorize that refund. This was on 8-5-23 as of 8-11-23, no refund issued. Doubt ill ever see that. Sure it was funneled overseas somewhere. Property is extremely dirty past front roadside with trash and debris. (Do not let the front full you in thinking its not that bad) just dont stay here. Horrible property. I seriously doubt Wyndham properties ever site surveys because this place is Horrible. Save yourself the time and bypass this property all together.
Stayed 1 night in Aug 2023

2/10 Terrible

Shawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Hulon C.

Disliked: Property conditions & facilities, room comfort
The place is old. It used to be a Residence Inn years ago and still has the same old mattresses and furnishings in it. They are way over priced for what you get. Also its not very accessible to get into. You only have access from one direction of the street. No sign or anything. If you don't know where the driveway is you can miss it, especially if you are from out of town
Stayed 2 nights in Jul 2023

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay.
There was a "trick" water faucet in the shower. Everything else was great!
Stayed 1 night in Jul 2023

6/10 Okay

Liza

Travelled with family
Disliked: Property conditions & facilities
Needs updated!!
Dated and under construction in some areas. Although it has a full kitchen, no pots, pans, silverware or dishes are provided. Cut my foot on a carpet nail. Burn marks all over, although it's a no smoking room. Parking lot is filthy and big pot holes. We managed and it was quiet, great proximity to restaurants and shopping.
Stayed 2 nights in Jul 2023

2/10 Terrible

Jared

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Upon arrival the place was worn down and not kept up. The room smelled bad and the apartments, not motel or hotel style at all, was in need of repair and a good cleaning. It smelled bad that I couldn’t take my kids there and got a refund.
Stayed 1 night in Jul 2023

10/10 Excellent

Schuyler

Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Memorial Day weekend stay
The service at the front desk was great as far as the checking in process. However, once we got to the room, it was not worth the 366.00 that was paid. There were LOTS of west and tear in the furniture, walls, kitchen, and bathroom. There were spaghetti and leaves on top of the fridge and stuck to the wall. Unfortunately, this was literally the only option this past weekend, due to tournaments and the holiday weekend, otherwise we would’ve have asked for a refund and went elsewhere. I would not recommend this property until a full Reno is completed.
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go here
Room smelt like smoke and it had cockroaches.
Stayed 1 night in May 2023

10/10 Excellent

Misty

I love the room i had
Stayed 1 night in Apr 2023

4/10 Poor

JAMES

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is rundown and is obviously a shelter for migrants.
Stayed 1 night in Apr 2023

8/10 Good

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the would experience and stay at the Hawthorn
Stayed 6 nights in Apr 2023

2/10 Terrible

Thomas, Papillion

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Property is run down. Hotel cancelled my reservation. Room smelled bad and property is rundown
Stayed 1 night in Apr 2023

2/10 Terrible

Laci

Stayed 1 night in Apr 2023

6/10 Okay

Joseph

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Could be worse
Barely average. If it wasn't one of the cheapest in the area, i would of freaked. Old, not well maintained walking up the steps and landing is a fun gamble, are you going to make it, or go through?.. cigarette burns in carpet. Bring 100 cash for room deposit, and plan on waiting for them to check room. Or use card and plan on a week for your money back. (They say 3-6 business days,, thier sign says 10-15). Overall if money is tight, this isn't terrible. Rooms are big with a kitchenette and pull out couch
Stayed 1 night in Apr 2023

4/10 Poor

Amber

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was pretty disgusting. Paint chipped out of walls. Gross frayed and holes in carpet. Mold on ceiling in bathroom. It was pretty bad. We stayed there a few years back and it was not as bad. Will not ever stay there again. Unsafe and very run down. Whole chicken bone just lying there in between the buildings on the sidewalk. Trash everywhere. Sketchy people all over. Could not sleep because it sounded like elephants above us all night.
Stayed 2 nights in Mar 2023

2/10 Terrible

Nicole

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not sure the place had been cleaned for a few weeks. The carpet hadn’t been vacuumed at all…dirt and debris all over it. There was blood on the walls. Dirt was everywhere, including the walls. It was obvious that the owners either don’t care or are completely oblivious to how this place is being run. So gross!
Stayed 1 night in Mar 2023

2/10 Terrible

Walter

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property was in complete disrepair. It was filthy and they charged my credit card $100 as a hold for any damage we might do…I don’t know if I will get that back. Don’t stay there!
Stayed 1 night in Mar 2023

2/10 Terrible

Nancy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. There was mold growing in the ceiling in the bathroom. The area outside was trash littered. I think there were 2 sumo wrestlers marching back and forth in the room above me. There were no plastic glasses or other kinds of simple amenities. There isn’t a single redeeming quality about this hotel. The front desk person asked for $100 in cash in lieu of a credit card hold, which was weird. I want my money back.
Stayed 1 night in Feb 2023

4/10 Poor

Matthew

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property had a strange smell and was in poor condition.
Stayed 2 nights in Feb 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Old and in need of major upgrades.
This property is in desperate need of an upgrade. The whole facility is old and worn. The wooden stairs and deck to my 2nd floor room are getting soft and the design in not user friendly for anyone with rolling luggage. The carpet in the room was worn and frayed at the thresholds. No TV in the bedroom. Way overpriced for the quality of the room and the 100% deposit that will now take up to 6 days to roll off my card seems excessive for a prepaid reservation.
Stayed 1 night in Feb 2023

2/10 Terrible

Randie

Stayed 1 night in Feb 2023

2/10 Terrible

Shelly

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was trashy and disgusting. The door was really really hard to open from the inside which is a HUGE fire violation. I must have chosen the wrong place and unfortunately I couldn’t cancel. I DO NOT RECOMMEND THIS NASTY PLACE TO ANYONE. NEVER AGAIN. Expedia should take the “3star hotel” off their list of choices.

4/10 Poor

Jim

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Rick

Travelled with family
Liked: Staff & service, amenities
Love the fireplace, but the damper wanted to open by itself. Also the floor needed sweeping and some grout issues around tub. Staff was very nice.

2/10 Terrible

Jeri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room hadn’t been cleaned in months. The heat wasn’t working in the room as well. We attempted to use the fireplace to get warm and the entire unit filled with smoke no option to use a functional fan. The full kitchen has no utensils and there was one trash can in the kitchen for a 2 bdrm outside of the 2 small ones in the bathrooms! I like the space but the units are old!
Stayed 1 night in Dec 2022

10/10 Excellent

jordan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I LIKE IT
REMINDS ME OF THE OLD DALLAS TV SHOW RETRO
Stayed 2 nights in Nov 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bug infested and disgusting place!
Beware!!!! This place is crawling with bed bugs!!!! We had only been there for 30 min when these bugs started to come out of everywhere!!! The clerk did not care about the issue and was not helpful at all. No expresion or concern at all. In other words not surprised this issue came up, NEXT!!!
Bed bugs
Stayed 1 night in Nov 2022

2/10 Terrible

Sharon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
SFB
Horrible conditions in room. Amazed Wyndham pits their name on this property. Deplorable.
Stayed 1 night in Nov 2022

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY! I can’t believe this is a Wyndham property! The building is run down and in disrepair. Wooden staircase was rickety and unstable, badly in need of repair and stain. We checked in late at night. All room entrances are external. On our walk to our room we saw used appliances in the grass, two vehicles on blocks with no wheels. There were people hanging out on the side of the building and we did not feel safe (I won’t go into the reasons why but concerns were legit). We entered our room and determined we could not stay. The room was tidy but certainly not clean. Carpet was stained and dirty. Mold in the shower and tub, mold on the shower curtain and water spout in the tub. It appears this property is run more like an apartment complex- people seem to live there. Piles of garbage bags outside our room with about 8 pairs of shoes. I started to take pictures but felt threatened by the people hanging out in courtyard. Went to tell manager we would not be staying - refused to refund our money. Went to nearby hotel and ironically other people were checking in and mentioned they left the Wyndham because it was run down and they didn’t feel safe.

6/10 Okay

ronald

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Outside part of this property is in poor condition. Interior was very clean. There were no kitchen utensils, pots, pans in the kitchen. The internet was a joke, the best was around 7 MBPS and the worst .4.
Stayed 6 nights in Oct 2022

2/10 Terrible

John

Stayed 1 night in Oct 2022

8/10 Good

Summer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Quick stay. Bed was uncomfortable but everything was clean and there were no issues except noisy neighbors
Stayed 1 night in Oct 2022

2/10 Terrible

Sally

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a NEW LOW!! Everything was disgusting, dirty, broken or missing. No hot water, not even a cup to drink out of. Thought we might get jumped. Go ELSEWHERE
Stayed 1 night in Oct 2022

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Ian

Stayed 1 night in Oct 2022

2/10 Terrible

Antoine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place it was trash all around the hotel grounds...stairs seemed like they were going to fall apart room had wholes in the wall...way over priced and alot of refugees walking around definitely wouldn't stay there again
Stayed 1 night in Oct 2022

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was the worst place to stay. I didn’t stay because of the conditions of the grounds and trash on the complex and the person greeting me was to busy taking care of personal business on his cell phone. He wasn’t paying attention to me and my questions. I would not stay there if you paid me. This place gets a big fat 0 on my review.
Stayed 1 night in Sep 2022

6/10 Okay

David

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
The room was comfortable enough but the furnishings need to be updated. We had a kitchenette but there was nothing to use for preparing a meal. I mean absolutely nothing in the way of utensils, etc.etc. The property grounds were overflowing with trash....receptacles were full, cigarette butts everywhere, blowing trash everywhere. It was obvious there were a lot of permanent residents in this property with lots of children. The breakfast was a plus, and the staff were friendly.
Stayed 2 nights in Sep 2022