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Reviews of Best Western Plus Wichita West Airport Inn

2.5 out of 5
Best Western Plus Wichita West Airport Inn
3800 W Kellogg Dr, Wichita, KS

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1011 reviews" "
Rating 8 - Good. 283 out of 1011 reviews" "
Rating 6 - Okay. 91 out of 1011 reviews" "
Rating 4 - Poor. 36 out of 1011 reviews" "
Rating 2 - Terrible. 50 out of 1011 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Rooms were clean location is great for dining or shopping.
Stayed 1 night in Mar 2024

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay just overnight getting to airport- nice rooms though.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Amenities
Little to no outside noises even though hotel was close to the freeway. We really enjoyed the breakfast selection. If we visit this area again this hotel would be our first choice.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 15 Apr 2024
Thank you for your recommendation, David! We look forward to your return to us at the Best Western Plus Wichita West Airport Inn.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bed was rather stiff and the pillows were kind of flat. Also, the shower head blasted water towards the back of the bathroom, and it was angled in such a way that if the curtain was not tightly draw, it would flood the floor. I had to use all the towels in the bathroom and then get two more to keep the floor somewhat dry.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 13 Apr 2024
Your feedback is important to us, James and we have shared your review with the management team to address. Thank you for being our guest and we look forward to welcoming you back again to the Best Western Plus Wichita West Airport Inn.

10/10 Excellent

Solar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to have coffee available and free movie channels.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 10 Apr 2024
Thank you for providing feedback on your recent experience at Best Western Plus Wichita West Airport Inn. We take pride in providing an enjoyable experience for each of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 10 Apr 2024
Thank you, Kenneth for your feedback. We look forward to your return to us at the Best Western Plus Wichita West Airport Inn.

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 3 Apr 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 3 Apr 2024
Thank you for choosing us for your hospitality needs. We look forward to welcoming you back in the future.

8/10 Good

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 31 Mar 2024
We appreciate you taking the time to rate your experience at the Best Western Plus Wichita West Airport Inn. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

2/10 Terrible

Alex, Roselle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is indifferent at best. This isnt the first time there was no internet at the hotel but this is the first time nobody even tried to help me resolve the issue. Reception said their system was up and running, so internet was functional. I told them its highly unlikely their system was running on unsecured wi-fi that required no password. They said they couldnt help me. I asked them if there is a tech support I can call or do they at least know the number of their internet provider, they said no. They did acknowledge occasionally there were issues with it. They gave me their general managers business card. I called him and left a message. 48 hours later, as of writing this review, nobody called me back. Ironically, I got an automated email from him next day asking me to write a review. There it is.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 26 Mar 2024
Thank you for your feedback. I am sorry we did not provide you with a satisfactory stay. I have noted your comments and will send them to the General Manager for their review and we will be taking appropriate action to prevent these issues for our future guests.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 20 Mar 2024
We are delighted that you chose to stay with us at the Best Western Plus Wichita West Airport Inn. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

8/10 Good

Lance

Liked: Cleanliness, staff & service
OK stay, people were nice
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 20 Mar 2024
Thank you for your positive review, Lance! We're pleased you found the staff nice and we look forward to your return in the near future.

10/10 Excellent

Dannielle

Stayed 3 nights in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 7 Apr 2024
We appreciate your feedback. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us!

6/10 Okay

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The blond hair lady at the check in seemed gruff and not very friendly. Everybody else was fine.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 17 Mar 2024
Thank you for choosing the Best Western Plus Wichita West Airport Inn. We have shared your comments with the General Manager to address. We hope to welcome you back in the future.

2/10 Terrible

Lisa

Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 6 Apr 2024
We're sorry you were unhappy. Thank you for being our guest.

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room. The carpet in the hallways could use a good cleaning and the water pressure in the shower was not great otherwise it was great.
Stayed 2 nights in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 16 Mar 2024
We're so glad you enjoyed your stay with us overall. Please stay with us again the next time you are visiting the area. We appreciate your valued business.

10/10 Excellent

Mearg

Liked: Property conditions & facilities
All staffs are so helpful and so peace full area
Stayed 3 nights in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 7 Mar 2024
Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel- very clean, well maintained, presents beautifully. Staff is absolutely lovely. I have stayed in two different hotels in Wichita the past two nights and they don't compare to this property. Highly recommend.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 4 Mar 2024
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Shannon DeWayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 5 Mar 2024
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to the Best Western Plus Wichita West Airport Inn! Please let us know about your future experiences.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 5 Mar 2024
Thank you, Kristen! We really appreciate your five star rating and look forward to welcoming you back again in the near future.

6/10 Okay

Richard D

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was old and pretty beat up. The bed was very soft and bounded every time one of us moved. The halls and outside were very dirty. Very disappointing.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 3 Mar 2024
We are sorry to hear about your disappointment in regard to our facility and surrounding area. Your concerrns will be address by the General Manager and we would like to have another opportunity to leave you with a better impression.

10/10 Excellent

walton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 2 Mar 2024
Thank you very much for taking the time to recommend the Best Western Plus Wichita West Airport Inn to future travelers!

8/10 Good

Eduardo

Everything
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 1 Mar 2024
Thanks much, Eduardo, we're pleased you enjoyed everything about your time spent with us at the Best Western Plus Wichita West Airport Inn! We look ahead to your return to us.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our travel
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 1 Mar 2024
We could not be happier to hear that our location worked out well for your travel needs! Thank you for your valued business.

8/10 Good

Cathy

Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 22 Mar 2024
Thank you for your recent stay with us at the Best Western Plus Wichita West Airport Inn. We look forward to welcoming you back again, Cathy!

10/10 Excellent

Thi C

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Highly recommended
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 15 Mar 2024
Thank you for staying with us recently. We are delighted you had a good time and we hope you will visit our hotel the next time your travels bring you back to the Best Western Plus Wichita West Airport Inn.

10/10 Excellent

Staci

Business traveller
Liked: Amenities
Good breakfasts, nice clean rooms, good bathrooms too!
Stayed 2 nights in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 26 Feb 2024
Thank you for your recommendation, Staci. We appreciate your feedback.

8/10 Good

Elson

Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 22 Mar 2024
Thank you for choosing us for hospitality needs. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Best Western Plus Wichita West Airport Inn in the near future.

2/10 Terrible

Derek

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The advertisement says 24 hour a day shuttle and free airport shuttle. Oh they forgot to say, NOT ON SUNDAYS, only reason we chose this motel. When asked they said oh we suggest uber, well duh, could have paid less, stayed elsewhere and called uber. Never again! AND get your ad right!
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 28 Feb 2024
Thank you for choosing the Best Western Plus Wichita West Airport Inn. We understand your frustration and we would suggest calling ahead to be sure that you are satisifed with the outcome of your stay. We apologize for your inconvenience.

8/10 Good

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport transportation
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 19 Feb 2024
Your business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good. Hotel is clean, staff friendly. Breakfast was good. Area of town can be sketchy at night but the parking lot is extremely well lit. No complaints.
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 3 Mar 2024
Thanks much for your positive review, Tracy! It was a pleasure having you stay with us at the Best Western Plus Wichita West Airport Inn. We look forward to your return to us!

10/10 Excellent

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 10 Feb 2024
On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

10/10 Excellent

Greg

Stayed 2 nights in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 22 Mar 2024
We truly appreciate our guests feedback and we appreciate you taking the time to share yours in regard to your stay at the Best Western Plus Wichita West Airport Inn.

8/10 Good

Paige

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for my business trip, not to far from where my meetings are.
Stayed 2 nights in Jan 2024
Response from Best Western Plus Wichita West Airport Inn on 31 Jan 2024
Thank you, Paige! We're thrilled our location was perfect for your business trip and we hope you will stay with us again on future business trips.

8/10 Good

Brent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property in a good location,
Stayed 2 nights in Dec 2023
Response from Best Western Plus Wichita West Airport Inn on 30 Jan 2024
We appreciate your business and hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Plus Wichita West Airport Inn on 22 Jan 2024
We appreciate your five star rating! Please stay with us again when visiting the area.

2/10 Terrible

Keisha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Best Western Plus Wichita West Airport Inn on 9 Jan 2024
We apologize for not meeting your expectations during your stay with us. Thank you for your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Best Western Plus Wichita West Airport Inn on 8 Jan 2024
Thank you for taking the time to tell us about your experience. Customer experience and satisfaction are our priorities. Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from Best Western Plus Wichita West Airport Inn on 8 Jan 2024
Thank you very much for your great recommendation! We look forward to your return, Linda.

10/10 Excellent

Angelique

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Plus Wichita West Airport Inn on 8 Jan 2024
Your feedback is important to us, Angelique! We appreciate you and look forward to serving you in the future.

6/10 Okay

CHAD

Liked: Cleanliness, staff & service
Clean and good breakfast… worst pillows we have ever experienced at a hotel…. Like sleeping on a bag of quickcrete
Stayed 1 night in Dec 2023
Response from Best Western Plus Wichita West Airport Inn on 4 Jan 2024
Thank you for sharing your feedback. Your concerns have been sent to the leadership team.

10/10 Excellent

Debra, Lindstrom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, very clean
Stayed 1 night in Dec 2023
Response from Best Western Plus Wichita West Airport Inn on 1 Jan 2024
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

10/10 Excellent

julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was charming, very clean bathroom, good breakfast we will definitely stay again
Stayed 4 nights in Dec 2023
Response from Best Western Plus Wichita West Airport Inn on 31 Dec 2023
Thank you for including our hotel in your travel plans. We are happy you enjoyed everything during your stay with us. Your recommendation is appreciated, and we look forward to welcoming you again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room was extremely hot so had to turn on AC which didn't work well. Eventually had to open window while it was snowing outside to cool down the room.
Stayed 1 night in Dec 2023
Response from Best Western Plus Wichita West Airport Inn on 28 Dec 2023
We apologize for your inconvenience and we will address the situation. Thank you for being our guest.

8/10 Good

Norma

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Plus Wichita West Airport Inn on 28 Dec 2023
Thank you for your review. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

6/10 Okay

Derrick

Stayed 1 night in Dec 2023
Response from Best Western Plus Wichita West Airport Inn on 27 Dec 2023
Your feedback is important to us! Thank you for being our guest.

10/10 Excellent

Durrel

Liked: Cleanliness, property conditions & facilities
Response from Best Western Plus Wichita West Airport Inn on 10 Jan 2024
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness
It is close to the airport and dining.
Stayed 1 night in Dec 2023
Response from Best Western Plus Wichita West Airport Inn on 26 Dec 2023
We're glad our location worked out well for you. We look forward to welcoming you back in the near future.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Best Western Plus Wichita West Airport Inn on 8 Feb 2024
Thank you for your feedback, Deborah! We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Glenn

Travelled with family
Stayed 1 night in Dec 2023
Response from Best Western Plus Wichita West Airport Inn on 23 Dec 2023
We regret not meeting your expectations. We hope you will give us another chance to improve your next stay with us.