In-room safe, desk, laptop workspace, blackout curtains

Reviews of Coratel Inn & Suites By Jasper Newton

2.5 out of 5
Coratel Inn & Suites By Jasper Newton
105 Manchester Ave/I-135, Newton, KS

Reviews

7.0

Good

Rating 10 - Excellent. 159 out of 750 reviews" "
Rating 8 - Good. 245 out of 750 reviews" "
Rating 6 - Okay. 184 out of 750 reviews" "
Rating 4 - Poor. 97 out of 750 reviews" "
Rating 2 - Terrible. 65 out of 750 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Phyllis

Disliked: Staff & service
It took me forever to get anyone to the receptionist desk to help me. After finally getting someone there they weren't friendly and hardly spoke with me. He was short and rude
Stayed 1 night in Mar 2024
Response from Tracy on 19 Mar 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience and the less-than-pleasant experience you had. Your feedback is valuable, and we'll address this promptly to ensure better service in the future. We appreciate your patience and hope to have the opportunity to serve you better on your next visit.

4/10 Poor

Kristina

Stayed 1 night in Feb 2024
Response from Tracy on 21 Mar 2024
Dear Guest,Thank you for sharing your rating with us. We are delighted to have the opportunity to enhance our service for you in the future!

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice machine wasn't working
Stayed 1 night in Feb 2024
Response from Tracy on 11 Feb 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience caused by the ice machine issue. Rest assured, our team is actively working to resolve this matter promptly. We appreciate your feedback and hope to have the chance to provide a smoother experience on your next visit.

6/10 Okay

Rod

Travelled with partner
Disliked: Property conditions & facilities
The property is rather run down but for the price, it is a bargain.
Stayed 3 nights in Jan 2024
Response from Tracy on 30 Jan 2024
Dear Guest,We appreciate your acknowledgment of our affordable pricing. While we continually work to improve our property, your understanding and positive perspective inspire us to enhance our facilities. Thank you for choosing us, and we look forward to serving you again for an even better experience.

2/10 Terrible

TRENT

Stayed 1 night in Jan 2024
Response from Tracy on 10 Feb 2024
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

6/10 Okay

Xavior

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Tracy on 16 Jan 2024
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

4/10 Poor

Matt

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Tracy on 2 Jan 2024
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Coffee maker was broken. Cold breakfast. Not what I expected for a ‘free breakfast’.
Stayed 1 night in Dec 2023
Response from Tracy on 23 Dec 2023
Dear Guest,Thank you for your feedback. We regret for any inconvenience caused during your stay. Your feedback is valuable, and we're addressing these issues to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to make it right during your next stay.

6/10 Okay

Rylee

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tracy on 12 Dec 2023
Dear Guest,Thank you for providing your feedback. We are pleased to have the opportunity to enhance our services for you in the future!

4/10 Poor

Jeff, Los Ranchos

Disliked: Amenities, property conditions & facilities
Property was clean, however there was wall paper peeling off the wsll by the bed. Lamps were missing the light bulbs so had to switch the one bulb between the lamps to make due. Towel rack in bathroom was missing the bar and brakets were torn from wall. Tissue box was empty. Said it had breakfast but no one there at 6 am. Coffee machine out of order, juice machine turned off, no food. Tile on steps to second floor missing, not safe. Generally not as advertised and pretty disappointing.
Stayed 1 night in Dec 2023
Response from Tracy on 11 Dec 2023
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we're actively addressing the issues with peeling wallpaper, missing light bulbs, and other maintenance concerns. We're also reviewing our breakfast service to ensure a more reliable experience. Thank you for bringing these to our attention, and we hope to have the chance to provide an improved stay in the future.

8/10 Good

Mallory

Stayed 1 night in Nov 2023
Response from Lia on 18 Dec 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Terrible
This property very run down. The help at the front desk was amazing. When pulled down bed, found a pair of glass, window was ducked taped and rough looking area. Other guest (long term) were very noisy waking us up at 3:00am plus talking in the halls all night.
Stayed 1 night in Nov 2023
Response from Tracy on 22 Nov 2023
Dear Guest,We appreciate your feedback and apologize for the issues you encountered during your stay. It's great to hear that our front desk staff provided excellent service. We take your concerns seriously and will address the maintenance and noise issues promptly to enhance the overall guest experience. We hope you consider giving us another chance in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stay was ok, bathtub wasn’t working and a few bugs but overall the stay was fine
Stayed 1 night in Oct 2023
Response from Tracy on 31 Oct 2023
Dear Guest,Thank you for your feedback, and we're glad to hear that your stay was generally satisfactory. We apologize for the issues you encountered with the bathtub and bugs; your comments will help us make the necessary improvements. We hope to have the opportunity to provide you with an even better experience on your next visit.

4/10 Poor

Kenny

Business traveller, Travelled with group
Rooms are supposed to be no smoking but smell like smoke. Have to ask for towels if staying multiple days.
Stayed 2 nights in Oct 2023
Response from Tracy on 31 Oct 2023
Dear Guest,Thank you for sharing your concerns. We apologize for any inconvenience you experienced with the lingering smoke odor. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.

10/10 Excellent

Shamarcles

Stayed 2 nights in Oct 2023
Response from Tracy on 13 Nov 2023
Dear Guest,Thanks for sharing your rating here. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Refrigerator did not work. No coffee no breakfast. Advertised as continental breakfast. Comfortable though
Stayed 2 nights in Sep 2023
Response from Tracy on 3 Oct 2023
Dear Guest,Thank you for your feedback. We apologize for the inconvenience caused during your stay. We'll address this issue promptly. Thank you for highlighting the comfort aspect of your stay, and we'll ensure our breakfast offerings align with our advertisement in the future.

2/10 Terrible

Kelli

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m reminded that cheaper is not always better. It’s been a couple years since I’ve stayed here … and it was bad then! Long black hair in the shower, beer bottle cap on the carpet, towels and linen old/shabby and should be thrown out! Dirty walls, moldy walls in bathroom. No Kleenex and no plastic cups to drink from. No alarm clock in the room. Fan mounted on wall blowing but no batteries in the remote for it. Staff at front desk were terrible and most often non existent! Unsafe as the outer doors did not close and secure! This appears to have been done on purpose (I tried to close them so they would latch - and they wouldn’t) maybe because they appear to have rented second floor space on the second floor to individuals providing massages!!!! Lots of people coming and going. Hispanic man in a guests room with the door open while he argued with the cleaning lady … maybe they were married and arguing as there were small children running around in the room between them as they argued. I promptly told the cleaning lady my room was fine and did not need cleaning!!! Breakfast was a joke!!! Packages of hostess powered donuts and granola bars were offered! No bread for toast … no bagels! I will NEVER stay there again … it appears to be rundown and going out of business … it SHOULD go out of business!!!
Stayed 2 nights in Sep 2023
Response from Tracy on 27 Sept 2023
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay. Your feedback is valuable, and we take it seriously. We will address the cleanliness issues immediately and ensure our rooms meet the highest standards. Rest assured, we will also review our breakfast offerings and improve our service. Thank you for bringing these concerns to our attention, and we hope you might reconsider staying with us in the future, as we strive to make significant improvements.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Is saving money on services worth a bad review?
When we arrived at our reserved hotel, another guest was standing at the empty front desk. We asked how long he'd been there. He said five minutes and he had rang the bell three times. Then we noticed a number to call while we were right there. The clerk arrived after we called. Check in went well and easy and he asked if we needed suitcase carts. When we got to the room the air-conditioning and a fan were on freezing the room out. It took a while to achieve a comfortable temperature. There was only one set of towels for a reserved room for two adults. The TV did not work. I felt guilty making this review without trying to contact the front desk. It was late and after our arrival with no one there we figured it would be more work for us to contact assistance.
Stayed 1 night in Sep 2023
Response from Tracy on 25 Sept 2023
Dear Guest,Thank you for taking the time to submit this review. We apologize for the initial inconvenience you encountered during your arrival, and we appreciate your patience. We're pleased to hear that check-in went smoothly, and we'll address the temperature and towel concerns to ensure a more comfortable stay in the future. We value your feedback, and should you stay with us again, please don't hesitate to reach out to our front desk for prompt assistance.

4/10 Poor

Ronald

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Tracy on 25 Sept 2023
Dear Guest,Thank you for taking the time to leave your rating. We look forward to enhancing your experience in the future.

8/10 Good

Monty

Stayed 7 nights in Sep 2023
Response from Tracy on 13 Oct 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!!!

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
I can’t begin to tell you how awful this place is. Please do not stay here. First sign was the big piece of tile missing at the top of the stairs. Huge tripping hazard. All lights on second floor hall didn’t have one cover. Which did not help the baby blue wall color. Room had a smell of mildew. Bathroom floor was sticky. Lamp shade had stains all over it. Headboard looked like it had never been dusted or wiped down. There were arguments clearly heard from other rooms throughout the night. All the towels had stains on them. This is by far the most disgusting room I have ever stayed in. I would have checked out but all other hotels were booked. The next morning there was no breakfast but I would not have eaten it anyways. I went to the truck stop next door and there was a sign saying Asian Massage Room 223. This was three doors down from me. How does this happen?! This should be investigated and I can’t believe Travelocity has a place like this listed. The city of Newton needs to look into this as well. Disgusting! Please please do not stay here. One good note is the person who checked me in was very professional and courteous.
Stayed 1 night in Sep 2023
Response from Tracy on 20 Sept 2023
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay.This is far from our standard, and we are truly disappointed that you encountered such issues. We take your feedback seriously and will conduct a thorough investigation to address these concerns immediately. We appreciate your kind words about our front desk staff and will work tirelessly to ensure our guests have a comfortable and safe experience in the future.

8/10 Good

Steven, Springfield

Travelled with partner
Liked: Cleanliness, staff & service
This is definitely an older facility, and was the cheapest option to stay in Newton for a remote-control flying gathering in Newton (also the weekend of the State Fair). If you're traveling and all you need is a bed, a shower, and a reasonably quiet place, this is a good place to stop. The beds are not luxurious, and the "continental breakfast" is very basic. But it was convenient to the RC flying field we were visiting, and it was right off the highway. It was just what we needed when we needed to be there.
Stayed 2 nights in Sep 2023
Response from Tracy on 20 Sept 2023
Dear Guest,Thank you for choosing to stay with us during your visit to Newton for the remote-control flying gathering. We appreciate your understanding of our older facility and your kind words about our convenient location. We strive to provide a comfortable and cost-effective option for our guests, and we hope to welcome you back whenever you're in the area.

8/10 Good

LAURO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need hot food breakfast
Stayed 1 night in Sep 2023
Response from Tracy on 20 Sept 2023
Dear Guest,Thank you for your feedback. We have taken your feedback on board, and we will strive to make improvements accordingly. We invite you to stay again and consider giving us another try.

6/10 Okay

Mike

Travelled with family
Disliked: Amenities
Check in went well. Fella was pretty decent. Kind of trashy looking around motel. Room was not quite as pictured- kind of like a hide-a-bed without couch. Toilet slow to flush. Appeared that some possible long term residents liked to smoke weed but at least it was outside building
Stayed 1 night in Sep 2023
Response from Tracy on 13 Sept 2023
Dear Guest,Thank you for your review, we're pleased to hear that check-in was smooth and our staff provided decent service. We apologize for any discrepancies between the room description and your actual experience, and we'll address the maintenance issues you mentioned. We appreciate your feedback, and we'll work to enhance our overall guest experience.

6/10 Okay

Eden

Disliked: Property conditions & facilities
I guess I get what I paid for. The room was nice enough and clean. The breakfast was not good at all. It was powdered or chocolate donuts, a crunchy granola bar with juice. You could also have cold cereal or microwave oatmeal, but the microwave was broken and buttons did not work unless you pressed cook time. I would not recommend unless you were in a real pinch.
Stayed 1 night in Sep 2023
Response from Tracy on 13 Sept 2023
Dear Guest,Thank you for your feedback, and we're glad you found our room clean and suitable for your stay. We apologize for the breakfast experience not meeting your expectations; we'll work on improving our offerings. We appreciate your honesty and hope you'll consider us again in the future for any upgraded amenities and services.

4/10 Poor

Brian

Business traveller, Travelled with group
Disliked: Amenities
Liked that it was close to Highway. Didn't like the 24 hour massage business in the hotel. As didn't like the breakfast (or more the lack of even the simplest breakfast).
Stayed 2 nights in Aug 2023
Response from Tracy on 30 Aug 2023
Dear Guest,Thank you for sharing your thoughts. We appreciate your positive note on our location and will take your feedback regarding the massage business and breakfast offerings into account for further enhancements. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Samson

Stayed 1 night in Aug 2023
Response from Tracy on 6 Sept 2023
Dear Guest,Thanks for sharing your rating here. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was very musty smelling. There was mold on the ceiling and holes in the walls.
Stayed 1 night in Aug 2023
Response from Tracy on 16 Aug 2023
Dear Guest,Thank you for the time to share your feedback. We apologize for the inconveniences you experienced during your stay. Rest assured, we will address these issues promptly to ensure a more pleasant atmosphere for our guests.

4/10 Poor

Mae

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Pool Out of Service....indefinitely
We booked this hotel while on the road. We mainly chose it for the pictures of the pool and hot tub. We stopped our traveling early for the evening so we could enjoy a swim and relax in the hot tub. Upon arrival we see a sign on the pool room door that says it's closed for maintenence. We had to ring to the bell and wait for service. We were greeted by a very rude clerk that acted like it was a bother to wait on us. We asked when the pool would reopen and she rudely said never! I said we booked here because it had a pool so thats a real bummer. She said so are you saying you dont want to stay because if so you will have to call whoever you booked through to cancel. I can't do anything. We called and couldn't get through to a person to try to cancel. The room had old stained carpet with something gooey and sticky on it in front of the fridge. The fridge and freezer had a lot of water from condensation. The door did not have the bar lock and you could tell it had been broken off. The towels were pretty thin and there was hair in the tub. You could look down the drain in the sink and see that someone had lost a larger locket and it hadnt been removed. Other than that it was clean and comfortable. I think the poor service and the pool being closed set the tone for us being a little picky about the room. Our kids were very disappointed in the stay for sure.
Stayed 1 night in Aug 2023
Response from Tracy on 7 Aug 2023
Dear Guest,Thank you for taking the time to submit this review. We regret for any inconvenience caused during your stay. We will investigate the matter instantly and assure that the same will not be repeated. We are assuring to meet your expectations in your future stay.

8/10 Good

Odette

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Tracy on 7 Aug 2023
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

8/10 Good

ROXANN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
😊
Stayed 1 night in Aug 2023
Response from Tracy on 3 Aug 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a convenient and inexpensive place to spend a night on the way through.
Stayed 1 night in Jul 2023
Response from Tracy on 24 Jul 2023
Dear Guest,Thank you for choosing our hotel for your overnight stay. We're glad to hear that our convenient location and affordable rates met your needs. We appreciate your feedback and hope to welcome you back in the future.

4/10 Poor

David, Three Oaks

Disliked: Cleanliness, property conditions & facilities
The entrance, lobby, and elevator were dirty. The room was a collection of mismatch, dirty and broken furniture. The bathroom was clean. The halls and room was clean painted badly blue. Ugly!
Stayed 1 night in Jul 2023
Response from Tracy on 24 Jul 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered and will ensure that our team addresses them promptly for a better experience in the future.

6/10 Okay

Marvin

Liked: Cleanliness, staff & service
No frills economical stay.
Stayed 1 night in Jul 2023
Response from Tracy on 12 Jul 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

4/10 Poor

Desiree

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Glad I was only staying one night. Desk clerk was unable to work the card machine. Check-in wasn’t smooth at all. Towels and sheets had stains all over them. AC unit was falling apart. Bed was very squeaky. Towel bar in shower fell off. No Kleenex where there should have been some. Soaps were used and broken.
Stayed 1 night in Jul 2023
Response from Lia on 6 Jul 2023
Dear Guest,I'm sorry to hear about your unpleasant experience during your stay. We appreciate your feedback and will address these issues immediately to ensure a smoother check-in process and better room conditions for future guests. Your concerns have been noted and will be taken care of.

10/10 Excellent

Lon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Bed was comfortable. Room clean. Staff very friendly. Elevator was broken so had to use stairs. The continental breakfast lacked. It was only cereral, donuts, coffee and juice. Area was quiet even 4th of july weekend
Stayed 1 night in Jul 2023
Response from Lia on 5 Jul 2023
Dear Guest,Sorry to hear about the broken elevator and limited breakfast options, but glad to hear that the bed was comfortable, the room was clean, staff were friendly, and the area was quiet even during a busy holiday weekend. We appreciate your feedback and will take it into consideration for future improvements.

10/10 Excellent

Audrey

Stayed 2 nights in Jun 2023
Response from Tracy on 4 Jul 2023
Dear Guest,Thanks for sharing your rating here. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Gabriel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have stayed in a few sketchy places and while this location wasn't sketchy, the quality of our room wasn't even close to being up to par, but I just needed a bed to sleep in. The room smelled like marijuana every time we came back from wherever we were. Going back to the bed, the bars from the bed frame kept popping out of place and you would sink into the bed, as there was a hole for you to fall in. The biggest issue was our bathroom though. There was water damage on two spots of the ceiling. One above the toilet and one in the shower. I could deal with this as I have stayed in a few bad places before, BUT our first morning there somebody was taking a shower above us and water was dripping on me from the ceiling as I sat on the toilet and took a shower. This location has changed from owner to owner many of different times with a promise of being newly renovated (while they charge almost 100 bucks a night). It seems as a new coat of paint means it is newly renovated. I'm not upset as it was pretty clean and I really just need a bed to sleep in for the weekend, but I figured I would let other people know how my room was. I can't say any other room was of this condition, but ours was.
Response from Tracy on 3 Jul 2023
Dear Guest,Thank you for taking the time to share your experience with us. We apologize for the issues you encountered during your stay. We appreciate your feedback regarding the room, the bed, and the bathroom. Please know that we are constantly working on improving our facilities and addressing any maintenance issues. We hope this incident does not deter you from choosing our establishment again in the future.

10/10 Excellent

Kristine

Stayed 1 night in Jun 2023
Response from Tracy on 17 Jul 2023
Dear Guest,Thanks for sharing your rating here. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Logan

Stayed 1 night in Jun 2023
Response from Lia on 23 Jun 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tracy on 22 Jun 2023
Dear Guest,Thanks for sharing your rating here. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Danshy

Stayed 1 night in Jun 2023
Response from Tracy on 22 Jun 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

6/10 Okay

Terry

Stayed 1 night in Jun 2023
Response from Tracy on 10 Jul 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

10/10 Excellent

DENNIS

Stayed 3 nights in Jun 2023
Response from Lia on 7 Jul 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT ROOM!
Stayed 1 night in Jun 2023
Response from Tracy on 15 Jun 2023
Dear Guest,Thank you for your open review of your recent stay at the hotel. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

2/10 Terrible

Robert

Stayed 1 night in Jun 2023
Response from Tracy on 15 Jun 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

8/10 Good

Jimmy

Stayed 2 nights in Jun 2023
Response from Tracy on 13 Jun 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

6/10 Okay

Troy

Liked: Staff & service
Disliked: Property conditions & facilities
Facilities in need of some maintenance. The staff was very nice and friendly
Stayed 1 night in Jun 2023
Response from Tracy on 13 Jun 2023
Dear Guest,Thank you for your open review of your recent stay at the hotel. We look forward to the pleasure of welcoming you back and we’ll make every effort to ensure that you have a pleasant stay.

4/10 Poor

Steve

Stayed 1 night in May 2023
Response from Tracy on 1 Jun 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

10/10 Excellent

Erica

Stayed 1 night in May 2023
Response from Tracy on 17 Jun 2023
Dear Guest,Thanks for sharing your rating here. We look forward to welcoming you back to our hotel in the future.