2nd night worth less
Posted 05-Sep-2017 on Hotels
Stayed for 2 nights. First night was fine based on cleanliness of room, restroom preps, check-in proficiency. Bar closes at 9:30 PM and not customer friendly, thus detracting from overall staff affability.
Second night was not acceptable. (1) Room was not cleaned. (2) Used towels were not picked up or (3) not replaced. (4) Wastebaskets were not emptied. (5) Floor was not vacuumed. (6) Bed was not made. (7) Sheets, (8) coffee cups, (9) water cups, and (10) toiletries were not replaced. We had a "Do not disturb" sign on the door until we left the room and removed the sign just before 1 pm. No contact was made by housekeeping or any notice given about the room having to be cleaned before a certain time. Notified management of this when we returned and the only accommodation made was bringing up two towels and two ice cream bars, along with the comment that sometimes the cleaning staff leaves without finishing their assignments.
We were unable to get this second night comped since the room was booked by a third party - Hotels.com. The front desk clerk was very polite when we checked out, she removed an overnight parking charge for 2 nights at $8 a night, and mentioned that she would notify the management of what happened.
From the conversations so far with the hotel and with Hotels.com, we are the only ones continuing to go out of our way to get what we paid for. Situations like this give some hotels and booking agencies a bad name.