Ratings based on 273 Verified Reviews

4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Decent Stay

Posted 23-Feb-2017
The room was clean and the kids enjoyed the balls that were in the pool to play with. Towels were out in the area, which was nice. Staff was friendly. Would encourage ability for full curtains to be pulled (only sheer curtains covered the windows)... easier to sleep when it is dark. Also a little better management of breakfast bar- they ran out of things and there didn't seem to be any plan for replacement?
Comment from Hotel Management
02-Mar-2017 by Gm, Hotel Management
Thanks for you kind comments regarding your stay with us! We appreciate your business! Thanks for the info on the breakfast - we will direct your comments to the team to insure further smooth sailing!
2out of 5
by A verified traveller

small room, staff not so nice

Posted 14-Feb-2017
Hotel price was paid, then we got there were charge another fee we was not aware, they change our room. Was not what we previously had. Front desk had to enter credit card and info 3 times and we had to wait to long for our room, and no one was there waiting or in front of us just us waiting. Gotta admit room was clean and swimming pool was ok
Comment from Hotel Management
17-Feb-2017 by Customer Care, Hotel Management
Thank you for reaching out and writing a review. We are glad to hear that you appreciate the cleanliness of our room and the pool. On the other hand, we understand the inconvenience an unexpected charge can cause. Please reach out to our ACCOUNTING DEPARTMENT if you require additional assistance in this matter. Also, we apologize for the disappointing service you received from our staff. Our team is working hard to make sure our guests are comfortable and receiving our best service. Your feedback will be shared with the hotel management to ensure the quality of service is up to Country Inn & Suites standards.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Close to restaurants.

Posted 14-Jan-2017
Hotel nice, staff excellent, bed was comfortable. There were some hairs in the corner of the bathroom behind the doors, but everything else looked very clean.
Comment from Hotel Management
01-Feb-2017 by cx_wiks@countryinns.com, Hotel Management
Thank You for your kind comments regarding your stay with us! We hope to see you again soon!
5out of 5
Recommended
for Everyone
by A verified traveller from southwest kansas

Nice hotel close to hospital

Posted 24-Dec-2016
The front desk when out of her way to make a list of around town special Christmas Lights
Comment from Hotel Management
01-Feb-2017 by cx_wiks@countryinns.com, Hotel Management
Thank You so much for your kind comments regarding your stay with us! We hope to see you again!
5out of 5
by A verified traveller from KC area

great place to stay good breakfast choices as well

Posted 20-Dec-2016 on Hotels
comfortable
Comment from Hotel Management
13-Feb-2017 by General Manager, Hotel Management
Thank You for your kind comments! We hope to see you again soon!
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Dec-2016
The staff was excellant! Very friendly and accomodating! Rooms were clean and prepared prior to my arrival. The pool hours are 6am-12am, great when ya have grandkids that want to swim dawn til dusk..... Location.....traffic on rock road is horrible, but a lot of things close to the hotel.....
Comment from Hotel Management
01-Feb-2017 by cx_wiks@countryinns.com, Hotel Management
Thank You very much for your kind comments regarding your stay with us! We hope to see you again soon!
4out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Dec-2016 on Hotels
5out of 5
by A verified traveller

Clean hotel

Posted 29-Nov-2016 on Hotels
Clean hotel. The staff was very accommodating for late check in. Breakfast was hot in the morning.
3out of 5
by A verified traveller

Has potential to be a lot better

Posted 16-Nov-2016 on Hotels
Hotel is in a good location, close to lots of restaurants and looks nice. Unfortunately, I've had better hotel stays so I give this one a 2.5 out of 5. One of my queen beds had pet hair all over it when I checked in. Housekeeping took care of it immediately. Also pet hair on chairs in room so i wiped it down. One of my towels had a blood stain on the corner of it. Didn't use it, just left it in the pile of towels for next day housekeeping. The ceiling in the room (# 227) around the smoke detector had a lot of dust balls. The wifi would go in and out in the evening on my 3 night stay. The breakfast was average. Not sure why we'really still using fake eggs in this day and age, but whatever. I'd rather pay an extra few dollars a night to pay for the real eggs. In addition to the fake eggs, they had chopped up pieces of ham for the first breakfast and it looked like they used the leftover ham for the second day because they were dried up looking. I would not stay here again nor will I recommend this hotel to anyone.
5out of 5
by A verified traveller from Tucson

pleasantly surprised

Posted 15-Nov-2016 on Hotels
This was a nice hotel. It is very conveniently located to dining and shops and was clean and comfortable.