small room, staff not so nice
Hotel price was paid, then we got there were charge another fee we was not aware, they change our room. Was not what we previously had. Front desk had to enter credit card and info 3 times and we had to wait to long for our room, and no one was there waiting or in front of us just us waiting.
Gotta admit room was clean and swimming pool was ok
Comment from Hotel Management
17-Feb-2017 by Customer Care, Hotel Management
Thank you for reaching out and writing a review. We are glad to hear that you appreciate the cleanliness of our room and the pool. On the other hand, we understand the inconvenience an unexpected charge can cause. Please reach out to our ACCOUNTING DEPARTMENT if you require additional assistance in this matter.
Also, we apologize for the disappointing service you received from our staff. Our team is working hard to make sure our guests are comfortable and receiving our best service. Your feedback will be shared with the hotel management to ensure the quality of service is up to Country Inn & Suites standards.