Ratings based on 277 Verified Reviews

4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Western Kansas

Good location

Posted 24-Apr-2017
Location: The location is good. Tons of places to eat nearby. Right off major roads.
The front desk was very helpful and friendly. The room was cleaned promptly every day, even though the motel was booked for the weekend.
2 out of 5
by A verified traveller

disappointing

Posted 06-Apr-2017
not up to standards for a carlson run propety. Normaly a country inn by carlson is a safe bet. this property was the exception. breakfast left a lot to be desired. got to breakfast area toward end of service and found food in warmer not held at proper temperature and no microwave available to warm food. this could be a health hazard as well as lousy service. settled for dry cereal with milk. entire hotel seemed to be due for a complete makeover.
Comment from Hotel Management
09-Apr-2017 by Customer Care, Hotel Management
Thank you for writing a review. We apologize for the multiple issues you've encountered in regards to the condition of the hotel and the breakfast at that time. Your feedback will be forwarded to the hotel management for improvements. We hope you will consider us again when you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent Stay

Posted 23-Feb-2017
The room was clean and the kids enjoyed the balls that were in the pool to play with. Towels were out in the area, which was nice. Staff was friendly. Would encourage ability for full curtains to be pulled (only sheer curtains covered the windows)... easier to sleep when it is dark. Also a little better management of breakfast bar- they ran out of things and there didn't seem to be any plan for replacement?
Comment from Hotel Management
02-Mar-2017 by Gm, Hotel Management
Thanks for you kind comments regarding your stay with us! We appreciate your business! Thanks for the info on the breakfast - we will direct your comments to the team to insure further smooth sailing!
2 out of 5
by A verified traveller

small room, staff not so nice

Posted 14-Feb-2017
Hotel price was paid, then we got there were charge another fee we was not aware, they change our room. Was not what we previously had. Front desk had to enter credit card and info 3 times and we had to wait to long for our room, and no one was there waiting or in front of us just us waiting. Gotta admit room was clean and swimming pool was ok
Comment from Hotel Management
17-Feb-2017 by Customer Care, Hotel Management
Thank you for reaching out and writing a review. We are glad to hear that you appreciate the cleanliness of our room and the pool. On the other hand, we understand the inconvenience an unexpected charge can cause. Please reach out to our ACCOUNTING DEPARTMENT if you require additional assistance in this matter. Also, we apologize for the disappointing service you received from our staff. Our team is working hard to make sure our guests are comfortable and receiving our best service. Your feedback will be shared with the hotel management to ensure the quality of service is up to Country Inn & Suites standards.
4 out of 5
by JAMES

Posted 26-Jan-2017 on Hotels
Comment from Hotel Management
01-Feb-2017 by General Manager, Hotel Management
Thank You very much for your kind comments! We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Close to restaurants.

Posted 14-Jan-2017
Hotel nice, staff excellent, bed was comfortable. There were some hairs in the corner of the bathroom behind the doors, but everything else looked very clean.
Comment from Hotel Management
01-Feb-2017 by cx_wiks@countryinns.com, Hotel Management
Thank You for your kind comments regarding your stay with us! We hope to see you again soon!
5 out of 5
by A verified traveller

Quiet stay with a nice breakfast

Posted 05-Jan-2017 on Hotels
The hotel was quiet and the breakfast was pretty good. I would stay here again.
Comment from Hotel Management
13-Feb-2017 by General Manager, Hotel Management
Thank You for your kind comments! We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveller from southwest kansas

Nice hotel close to hospital

Posted 24-Dec-2016
The front desk when out of her way to make a list of around town special Christmas Lights
Comment from Hotel Management
01-Feb-2017 by cx_wiks@countryinns.com, Hotel Management
Thank You so much for your kind comments regarding your stay with us! We hope to see you again!
5 out of 5
by A verified traveller from KC area

great place to stay good breakfast choices as well

Posted 20-Dec-2016 on Hotels
comfortable
Comment from Hotel Management
13-Feb-2017 by General Manager, Hotel Management
Thank You for your kind comments! We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Dec-2016
The staff was excellant! Very friendly and accomodating! Rooms were clean and prepared prior to my arrival. The pool hours are 6am-12am, great when ya have grandkids that want to swim dawn til dusk..... Location.....traffic on rock road is horrible, but a lot of things close to the hotel.....
Comment from Hotel Management
01-Feb-2017 by cx_wiks@countryinns.com, Hotel Management
Thank You very much for your kind comments regarding your stay with us! We hope to see you again soon!