Standard Room, 1 Queen Bed, Non Smoking | Private kitchen | Fridge, microwave, stovetop, dishwasher
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Reviews of MainStay Suites Wichita Northeast

2.5 out of 5
MainStay Suites Wichita Northeast
3141 N Webb Rd, Wichita, KS

Reviews

8.4

Very good

Rating 10 - Excellent. 223 out of 494 reviews" "
Rating 8 - Good. 176 out of 494 reviews" "
Rating 6 - Okay. 46 out of 494 reviews" "
Rating 4 - Poor. 26 out of 494 reviews" "
Rating 2 - Terrible. 23 out of 494 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

john

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming to this hotel for the past 5 years for bowling tournament and it has slowly declined over the years but this year was the worst. First, the power outlets in the bathroom do not work. The side doors of the hotel will allow you to leave but you cannot get back in through those doors as there are no outside handles. People would prop the doors open so there was no security, anyone and everyone could come in the hotel regardless if they were staying there or not. The hotel is filthy, trash everywhere. Only two towels in the bathroom, my wife uses at least two, one for her hair and the other to wrap around herself. When I called the front desk to ask if I could come grab two more they said "give me 5 minutes and we will bring them". After waiting 20 minutes and standing in the shower with no towel, my wife called the desk and they proceeded to tell her to bring the two dirty towels and they would give us two more. They tell her only two towels per room. What!? only two towels. So needless to say we will never stay there again.
Stayed 2 nights in Apr 2024

4/10 Poor

Teresa

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hall to our room was filthy and smelled horrible. Our room had a smell of bad weed. And staff was not friendly. We have stayed there several times over the years, but we will not stay there ever again.
Stayed 1 night in Apr 2024

6/10 Okay

Craig

Travelled with family
It had cockroaches. Will not stay there again.
Stayed 1 night in Apr 2024

8/10 Good

Larry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It wasn’t bad
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and the front desk was friendly and very helpful
Stayed 1 night in Apr 2024

8/10 Good

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I've stayed here twice recently. Both times I stayed in Rm #309. I have no comments about the staff or service, but the room has some issues. The toilet is too low and short. It needs to be replaced. When sitting on the toilet, one occasionally touches the water in the bowl when trying to wipe oneself. The toilet tissue roll holder has been torn off and not replaced. As best I could tell, the stovetop does not work. The mattress was the finest I've ever slept on. It was actually a factor that influenced how long I stayed. I will definitely stay here again if circumstances warrant.
Stayed 8 nights in Mar 2024

4/10 Poor

ron

Travelled with family
Disliked: Amenities, property conditions & facilities
the actual structure of the room was fine, and clean. But for my four day stay half the time cigarette smoke found its way into my room on the second floor. The last two days it was pot smoke... yuck. The recliner wouldn't retract, the ice machine in the freezer worked fine, but was really loud when dumping ice. A roach found his way under a kitchen towel. The hallway stairs did not get vacuumed at all during my stay. (they needed it). my room only had half a roll of TP, so I had to go ask for some. There was only one drinking glass. The shower head/water pressure was so intense it was actually uncomfortable. electronic keys didn't always work, needed to be reprogrammed.
Stayed 3 nights in Mar 2024
Response from Ely Andrews on 2 Apr 2024
Hello Ron - Thank you for taking the time to provide this review. This is never a how we would like to present ourselves, but we value the information you provided and the time you took out of your day to do so. I will surely pass these concerns along to the property so they can begin to rectify them. Please note, that we recently purchased this property and do plant to renovate it in the future. I hope you will continue to provide us with your business as we work to bring this hotel back to our standards. Again, thank you for your time and have a wonderful day. Best regards, Ely Andrews

6/10 Okay

Mathew

.
Stayed 1 night in Apr 2024
Response from Siomara on 3 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Peter

Stayed 1 night in Mar 2024

10/10 Excellent

Willilam

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and comfortable. The bathroom didn’t have any place to put anything.
Stayed 1 night in Mar 2024
Response from Tamika on 26 Mar 2024
Thank you for your feedback.

4/10 Poor

Christopher

Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 6 nights in Mar 2024
Response from Tamika on 26 Mar 2024
Thank you for your feedback.

8/10 Good

Cathy

Travelled with partner
Liked: Property conditions & facilities
The property/room was clean and convenient for our medical appointment. Not top priority, but tv remote control did not work properly, possibly needed new batteries, finally gave up. We believe the refrigerator (?) dripped water all night, very frustrating. If you are looking for a clean property, this is good, but if you need quiet this is not for you.
Stayed 1 night in Mar 2024
Response from Siomara on 14 Mar 2024
Thank you for your feedback. It is greatly appreciated. We apologize for any inconvenience that you experienced.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and better than I expected for the price. The check in was easy without hassles. I am definitely coming back to stay in this hotel. Can't say enough good things about it.
Stayed 1 night in Mar 2024
Response from Siomara on 14 Mar 2024
Thank you for your feedback. It is greatly appreciated. We hope to see you again soon.

2/10 Terrible

Staci

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet needed fixed, floors were dirty, soiled linens were left in the room, no trash cans were in the room. Not impressed. Will not stay there again.
Stayed 1 night in Mar 2024
Response from Siomara on 14 Mar 2024
Thank you for your Feed back. Your feedback will be just to help us moving forward

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a better room this stay…super hot shower and comfy bed. Passing thru to head home from chartered trip so it’s only one night but was good price for the need. Close to good restaurants but still no cups in room. One had no coffee for coffee maker
Stayed 1 night in Feb 2024
Response from Tonya on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dishes and cookware in room.
Stayed 1 night in Feb 2024
Response from Tonya on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast. We sincerely appreciate and value your feedback. This will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Lori

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Five of us traveling together,booked 3 rooms,all clean but one was definitely smoking room, smelled smoky in all hallways, no cups of any kind in two of the rooms, no ice buckets or ice machines, no tissues in rooms, no cups in community coffee area, no water in vending machines and no one could get us any from anywhere else. Elevator was out when we first arrived but fixed later in the evening. Would not stay there again but already have nonrefundable reservation for return trip back thru Wichita. Crossing our fingers.
Stayed 1 night in Feb 2024
Response from Tonya on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a Choice Privileges Diamond member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.

10/10 Excellent

Daniel Zenner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tonya on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Jamie E

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and the rooms were excellent and the price was perfect for my work stay.
Stayed 1 night in Jan 2024
Response from Tonya on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a Choice Privileges Diamond member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tonya on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a Choice Privileges Diamond member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great price, full kitchen, even a little dishwasher. Lol. Great Mexican foods next door, we will be back in march for another Dr's visit.
Stayed 1 night in Jan 2024
Response from Tonya on 25 Jan 2024
Roger,Thank you for your feedback. We are glad you enjoyed your stay with us. We strive to provide outstanding service to our guests. We hope you come back again soon! Thanks for choosing us!

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable lobby and hallways needed updated
Stayed 18 nights in Jan 2024
Response from Tonya on 21 Jan 2024
Thank you so much for your feedback, as it is very important. We are glad you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to place I stay when I’m in the area. I’ve stayed here often over the last couple of years and will continue to come back. The area is safe and quiet. Rooms are always clean, beds comfortable, and the staff is friendly and happy to bring anything you might need during your stay to your room.
Stayed 2 nights in Dec 2023
Response from Tonya on 20 Jan 2024
Thank you so much for your kind words. We are so glad you continue choosing us!!! We hope to see you again soon. :)_

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extended stay worthy of title!!!
Stayed 1 night in Jan 2024
Response from Tonya on 20 Jan 2024
Thank you so much Dominic! Ww hope you continue to stay with us. Please know your feedback is very important to us, and we are so glad we are able to meet your needs and you are enjoying your visit!

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Tonya on 14 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a Choice Privileges Platinum member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon!

8/10 Good

Jacquelyn

Liked: Staff & service
Comfortable
The staff was very friendly and accommodating. I was happy to see a four-cup serving of coffee instead of a single serve which seems to be the norm lately. This hotel is right off the highway without the highway noise.
Stayed 3 nights in Jan 2024
Response from Tonya on 14 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a Choice Privileges Platinum member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon!

10/10 Excellent

Gloria, Keatchie

Stayed 7 nights in Dec 2023
Response from Tonya on 14 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a Choice Privileges Platinum member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon!

10/10 Excellent

Tinuke

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
House keeping needs improvements
Stayed 21 nights in Dec 2023
Response from Tonya on 14 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a Choice Privileges Platinum member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Joel

Stayed 1 night in Dec 2023
Response from Tonya on 20 Jan 2024
Thank you for your feedback it is greatly appreciated. WE hope you choose to stay with us again.

8/10 Good

Uriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Wichita
My mom stayed here for my graduation. She was happy with it. It was very close to many places ( within 5 - 7 min drive). It was great that the room had a kitchenette. The only thing my mom did not appreciate was cooking as there is a timer for how long you can have the stove on. As my mom prefers cooking her own food, she had to get used to that first. Overall, it was a good experience.
Stayed 14 nights in Dec 2023
Response from Tonya on 5 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tonya on 25 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a Choice Privileges Gold member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean rooms. Large rooms with small kitchens in them. Excellent quality rooms for the price. It’s no Hilton but the rooms are nice and clean with comfortable beds. Even has constant fan setting for the heat/ac unit. Would definitely recommend
Stayed 1 night in Dec 2023
Response from Tonya on 25 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a Choice Privileges Gold member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Tonya on 22 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a guest you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Tonya on 18 Dec 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

Sarah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tonya on 18 Dec 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Sonya

Stayed 1 night in Dec 2023
Response from Tonya on 18 Dec 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Patricia I

Stayed 1 night in Dec 2023
Response from Tonya on 10 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Jim

Liked: Staff & service, property conditions & facilities
Close to the highway and restaurants
Response from Tonya on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a Choice Privileges Diamond member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.

10/10 Excellent

Tyler, Wichita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Tonya on 10 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
The room set up is just so very warm and comfortable, definitely feels more like an apartment than a hotel. Rates were absolutely affordable for a family who has been temporarily outed from their home by an emergency, this was a huge lifesaver! Bedding is wonderful, rooms are clean and have everything you could need. Grateful for the price to match such an awesome hotel!
Stayed 1 night in Dec 2023
Response from Tonya on 10 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice room especially for someone staying an extended period of time. Comfortable, good wifi, clean, and quiet. Well worth the price, a great deal for the money
Stayed 2 nights in Nov 2023
Response from Tonya on 10 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Tonya on 10 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Kim

Stayed 1 night in Nov 2023
Response from Tonya on 22 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a guest you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
No regular coffee in room. No free shampoo in bath. Kitchen had no silverware to eat carry out food with.
Stayed 1 night in Nov 2023
Response from Tonya on 30 Nov 2023
Dear Kevin,Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us

2/10 Terrible

Julia

Stayed 1 night in Nov 2023
Response from Tonya on 18 Dec 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Karen

Travelled with family
Had to add extra days due to family hospital stay, even though they had potential of being fully booked they worked with me so I could stay.
Stayed 2 nights in Nov 2023
Response from Tonya on 17 Nov 2023
Thank you for staying with us. We appreciate your business, and hope you stay with us again, but on better circumstances :) Thank you for your business.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tonya on 17 Nov 2023
Thank you for your feedback. We appreciate your business and hope you choose us again.

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tonya on 17 Nov 2023
Thank you for your feedback. We appreciate your business and hope you choose us again.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tonya on 14 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Wichita Northeast.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!