Staff was Polite
When we checked in the staff was polite. Our shower didn't drain and they immediately sent maintenance. The hotel had a weird smell. The pool area was way too slippery for guests; let alone children. A grown man fell and hurt himself while walking. The towel we got at the pool was dirty. The inside rooms around the common area felt like they had very little privacy and it was difficult to sleep with other very loud guests congregating there. When we turned on the lights in the morning, there were roaches in our bathroom. Definitely not what we're used to with Best Western. Would not recommend to anyone. At least the Staff was nice and responsive. Needs a major overhaul.