Indoor pool

Reviews of Rodeway Inn

2.5 out of 5
Rodeway Inn
2 Leonard Court, Hesston, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 161 out of 301 reviews" "
Rating 8 - Good. 100 out of 301 reviews" "
Rating 6 - Okay. 23 out of 301 reviews" "
Rating 4 - Poor. 8 out of 301 reviews" "
Rating 2 - Terrible. 9 out of 301 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kelley, Houston

Liked: Cleanliness, staff & service, amenities
Worth the price. Older property but comfortable beds.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Thank you for your review Kelley we are glad you enjoyed your stay with us...

10/10 Excellent

Elbert

Liked: Cleanliness, staff & service, property conditions & facilities
clean facility, bathroom super clean. great water pressure and hot water in shower.
Stayed 1 night in Jan 2024
Response from The General on 8 Feb 2024
Thank you for your review Elbert we are glad you enjoyed your stay with us.

8/10 Good

Kjristi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property, but clean, convenient and safe.
Stayed 1 night in Dec 2023
Response from The General on 8 Feb 2024
Thank you for your review Kjristi we are glad you enjoyed your stay with us!!!

10/10 Excellent

Cheyenne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The General on 8 Feb 2024
Thank you for your review Cheyenne we are glad you enjoyed your stay with us!!!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

June

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from The General on 28 Nov 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

CLARA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The General on 28 Nov 2023
Thank you for your review Clara we are glad you enjoyed your stay.

10/10 Excellent

KERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The General on 28 Nov 2023
Thank you for letting us know about your recent stay at the Rodeway Inn in Hesston. I will be sharing your comments with my entire staff. Your comment will serve as encouragement to continually strive to make each guest’s stay even better. Come back and see us soon so we can continue to show our commitment to quality service and a friendly atmosphere.

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Started off rocky but then redemption....
I will be honest. We got in an hour before check in time because of the time zone change in our travels that we miscalculated and I went in to ask if by chance we could check in early as it looked fairly empty, not busy. The man behind the counter at 3pm was less than welcoming. Looked up at me and said "What?"with kind of an attitude. Not hello or welcome and then told me come back at check in time which was 4pm. I took my family around town for an hour and a half and went back reluctantly because of the not so friendly experience earlier and when I went back, there was a very friendly welcoming gentleman that was just starting his shift. If it wasn't for him and the other friendly gentlemen that took over and checked us out in the morning, I would have tore up this review. I get good help is hard to come by but 1 out of 3 that we faced should not be in that position at the front desk for your establishment. Our stay after the first impression experience was great. Clean rooms, friendly employees, and nice pool, in a quieter part of town.
Stayed 1 night in Oct 2023
Response from The General on 28 Nov 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds comfortable. Only spent one night and didn’t use the pool or gym. Breakfast was so so. Maybe I wasn’t that hungry. Had waffles, hard boiled eggs, fruit cups, etc. The property was well maintained and staff friendly.
Response from The General on 28 Nov 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub and pool were awesome. The room was clean and the beds comfortable. The breakfast was adequate. The staff were professional and polite. Would definitely stay here again in the future.
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Nice staff and clean room. Just one night stay.
Stayed 1 night in Sep 2023

8/10 Good

Genna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Ample parking. Soon, one of the best restaurants in town is relocating so you will be able to walk to dinner!!
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 2 nights in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went smoothly.
Stayed 1 night in Aug 2023
Response from General Manager on 2 Sept 2023
Thank you for your review John we are glad your stay with us went well!!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. A nice selection for breakfast.
Stayed 1 night in Jun 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very comfortable stay and breakfast!
Stayed 1 night in May 2023
Response from General Manager on 5 Jun 2023
Thank you for your review Richard we are glad you enjoyed your stay with us!!!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet hotel
Stayed 1 night in Apr 2023
Response from General Manager on 24 Apr 2023
Thank you for your review John, glad you enjoyed your stay with us!

6/10 Okay

Robert

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly but unkept
The hotel staff was friendly. However, the carpet was dirty, and the furniture and the fixtures were old and outdated in the room I stayed in.
Stayed 1 night in Apr 2023
Response from General Manager on 24 Apr 2023
We are sorry to hear you had an unpleasant stay with us Robert C., we will certainly look at all ways to improve and provide you with an even better experience during your next visit.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I could have added so much more to my review, but out of respect for your business, I didn’t. Your reply is so hateful! My kids were with me or my husband at all times. While I was checking in, “they roamed freely,” but I was right there. They touched the waffle maker, it most definitely never dropped. Your rules are yours, I respect that and appreciated you letting those children come swim (I had to pay a steep price) but since when does a hotel not allow visitors? Most people staying in a hotel are from out of town and if visiting family/friends gather together in the lobby of where they are staying (both guests and outside residences). Not allowing residences to come into your business because they aren’t staying there needs to be an area you should address (as well as not allowing outsiders to swim). The previous owners were clearly more relaxed and ran a business that was family-friendly. We were none disrespectful to your staff or facility. We left every area we were in just how we found it. We were kind to all the others staying in the hotel and your evening desk staff. Your husband was rude! Raising his voice at my kids who were just eager to arrive was disrespectful. He came across as very unhappy as I watched him interacted (or lack there of) with others. I’m just trying to address an issue I had in hopes that it won’t happen to someone else. Being kind goes a long way! Lastly, we are locals. And after touching base with the Hesston Chamber of Commerce who
Stayed 1 night in Mar 2023
Response from General Manager on 5 Apr 2023
We are sorry to hear Ms. Neufeld. However we are not going to tolerate rude and entitled guests that don't want to obey and respect the hotel policies. We are sorry that it was more relaxed in the past however we have to adapt to current business climate and when we have guests that are unable to abide by the hotel policies by tampering with the waffle machine and breakfast equipment. Running around without any adult supervision. Wanting to use the hotel like its your playground when you don't even have rooms at the hotel is unacceptable. We will not be accepting you at this property anymore even if you are locals doesn't mean that you are above the hotel policies.

10/10 Excellent

Tina, Des Moines

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from The General on 5 Apr 2023
Thank you, Tina we are glad you enjoyed your stay with us!!!

8/10 Good

Donna

Stayed 2 nights in Mar 2023
Response from The General on 5 Apr 2023
Thank you Donna for your review, we are glad you enjoyed your stay with us!!!

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel looked nice. Staff was friendly and room was nice. I thought the swimming pool was cold but it didn't stop the kids from swimming (we also only went after dark). Hot tub was amazing. Nice selection for breakfast.
Stayed 2 nights in Mar 2023
Response from The General on 5 Apr 2023
Thank you for your review Carmen we are glad the kids enjoyed the pool and hot tub. Hope to see you back soon!!!

8/10 Good

Jacquelyn

Stayed 1 night in Feb 2023
Response from General Manager on 6 Mar 2023
Thank you for your review Jacquelyn!!!

10/10 Excellent

Loren

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and property. Staff was very friendly. Would definitely recommend
Stayed 1 night in Feb 2023
Response from General Manager on 6 Mar 2023
Thank you for review Loren!!!

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from General Manager on 6 Mar 2023
Thank you for your review Christina!!!

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and affordable hotel. I typically stay at more expensive hotels, but I was very happy and pleasantly surprised at Rodeway Inn. I found the quality and cleanliness of the lobby, rooms, and beds to be very similar to more expensive hotels I have stayed in. The staff was friendly and helpful. I'd stay here again.
Stayed 1 night in Feb 2023
Response from General Manager on 6 Mar 2023
Thank you for review Randall and we are glad that you had an pleasant stay with us!!!

10/10 Excellent

Nikki

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was more than helpful with 24hr observation, answered all our questions no matter how many times my kids asked. clean pool, clean rooms, beautiful swimming, and hot tub area, with pool table. My kiddos and I will definitely return. Check out the free 24hr coffee, tea, hot cocoa, bar in the lobby to good perk for the whole family warming up after swimming in the middle of winter thanks again all
Stayed 1 night in Feb 2023
Response from Nikki on 6 Mar 2023
Thank you for your review Nikki. Hope to see you back soon!!!

10/10 Excellent

Patricia I

Travelled with family, Travelled with partner
Liked: Amenities
Our third time here; always good Good variety hot n cold breakfast. Staff friendly/inviting. Called to check if we needed anything. Only negative: my husband loves his coffee. Rates this 2 outa 10! I drink tea! Raisin bread excellent. Nice front area for relaxing, watching TV while eating breakfast. Will be back. Thanks. Good sleep.
Stayed 2 nights in Jan 2023
Response from General Manager on 6 Mar 2023
Thank you for review Patricia!

8/10 Good

aron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend and would stay again
Stayed 1 night in Jan 2023
Response from General Manager on 6 Mar 2023
Thank you for the kind words Aron! We hope to see you back soon!!

2/10 Terrible

Constance

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were 3 hours away so this is why we made this reservation but the family we were going to visit got Covid so we couldn’t go so do you think we could cancel and get our money back or a credit, absolutely not. People were extremely rude as they promised call backs and they never would. We had to keep calling so bottom line we were out $$$. You would think that with Covid still going around they would have been more accommodating.
Response from General Manager on 31 Dec 2022
We are sorry to hear about your stay Constance M. however when you call on the day of arrival and cancel especially when you have booked the reservation via Expedia which is a 3rd Party there is not much the hotel can do. In the future book directly at the hotel for a flexible cancel policy.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from General Manager on 5 Jan 2023
Thank you for your stay with us

2/10 Terrible

Dmitry

Stayed 1 night in Dec 2022
Response from General Manager on 7 Jan 2023
We are sorry to hear about your stay with us and we would like to hear why you gave us a 2/10 for your stay so we can rectify it and improve your stay in the future

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from General Manager on 2 Dec 2022
Thank you for your review Tony

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway so a lot of noise during the night. Otherwise very nice hotel.
Response from The General on 5 Nov 2022
We are sorry to hear about your stay with us Linda we will share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thank you for the feedback and we look forward to hearing from you.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
Stayed 2 nights in Oct 2022
Response from The General on 5 Nov 2022
Thank you for your review Diana glad you enjoyed your stay with us!!!

10/10 Excellent

Stacey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jasmine and Millicent was awesome. From the moment we stepped onto the property till we checked out. These ladies treated us so well. Thank you both got the best customer service I have seen in years!!
Stayed 2 nights in Sep 2022
Response from The General on 5 Nov 2022
Thank you for your review we are glad you enjoyed your stay with us Stacey!!!

2/10 Terrible

Chelli

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very hard to work with.
Stayed 5 nights in Aug 2022
Response from General Manager on 23 Aug 2022
We are sorry to hear about experience with us Chelli, in the future please book directly at the hotel to prevent issues with cancelling and modifying your reservation last minute.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at Rodeway for one night to attend a wedding at a venue nearby. The location was convenient, staff was friendly, the room was clean, beds were good, didn't need much else. The breakfast options weren't extensive but not bad for the room price.
Stayed 1 night in Aug 2022
Response from General Manager on 23 Aug 2022
Thank you for your review Julie glad you enjoyed your stay with us. Hope to see you back soon!!!

8/10 Good

Darrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from General Manager on 23 Aug 2022
Thank you for your review Darrell glad you enjoyed your stay with us. Hope to see you back soon!!!

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was extremely easy!
Stayed 1 night in Aug 2022
Response from General Manager on 23 Aug 2022
Thank you for your review Beverly glad you enjoyed your stay with us. Hope to see you back soon!!!

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the check in staff called to inquire about our estimated arrival to make sure the room was cool enough.
Stayed 1 night in Jul 2022
Response from General Manager on 23 Aug 2022
Thank you for your review Latoya glad you enjoyed your stay with us. Hope to see you back soon!!!

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodations, but very limited dining opportunity.
Stayed 1 night in Jul 2022
Response from General Manager on 23 Aug 2022
Thank you for your review Bruce, glad you enjoyed your stay with us. Hope to see you back soon!!!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from General Manager on 23 Aug 2022
Thank you for your review Susan glad you enjoyed your stay with us. Hope to see you back soon!!!

8/10 Good

Gary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet shower was outdated and had low water pressure
Stayed 1 night in Jul 2022
Response from General Manager on 23 Aug 2022
Sorry to hear about your stay with us Gary hope you will give us another try and we will be looking into this issue about low water pressure that you mentioned in the review

10/10 Excellent

Catherine

Stayed 1 night in Jul 2022

4/10 Poor

Melinda

Stayed 1 night in Jun 2022

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from General Manager on 5 Jun 2022
Thank you for your review Claudia!!!