Ratings based on 232 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from St Paul, MN

Our stay was excellent.

Posted 26-Apr-2016
Pros: The hotel was clean and the staff was friendly.
Cons: Everything was great.
Location: We were only in town for a few hours and didn't have a chance to do anything.
We were at the hotel for only 10 hours. it was very clean and breakfast was great.
4out of 5
by Molly

This traveller left a rating score only Posted 06-Apr-2016 on Hotels
5out of 5
by Tina from Kansas

The best of the best!

Posted 26-Mar-2016 on Hotels
This is absolutely the best place to stay in Wichita, KS.
5out of 5
by A verified traveller

Excellent accommodation.

Posted 16-Mar-2016 on Hotels
The best part of my stay was the hotel staff. The front desk person made sure our three families were on the same floor. Room service staff was very accommodating.
5out of 5
by Tom

This traveller left a rating score only Posted 10-Mar-2016 on Hotels
4out of 5
by Jacqueline

This traveller left a rating score only Posted 23-Feb-2016 on Hotels
1out of 5
by A verified traveller

Rude people

Posted 19-Feb-2016
Staff was rude and double charged for our room cause they didn't know how Expedia works I guess then after paying for a very expensive suite we were charged 12 dollars for handicapped parking
5out of 5
by Elizabeth from McPherson

Great hotel! Will be back!

Posted 16-Feb-2016 on Hotels
My favorite hotel by far! Everything was clean and nice. Friendly staff and all around a beautiful hotel! We will be back! Only negative is paying for parking.
Comment from Hotel Management
30-Apr-2016
Elizabeth - thank you for the review! Our team relishes in reading these type of positive comments. Indeed, being downtown... it is paid parking. On the upside, it is a brand new parking garage that was built by the city of Wichita. The cost of the project is funded by those that use the parking, and through grants. Thanks again for the feedback, and we hope to see you again soon. Tad Stricker General Manager Ambassador Hotel Wichita
1out of 5
by Steve from Overland Park

Not worth the price.

Posted 04-Feb-2016 on Hotels
Request to be above the 4th floor the 3rd floor is the fitness and housekeeping and very noise. The street is also very noisy. The bed was not made well the fit sheet and the top sheet were not separated. I originally was in room 301 and had to move because it must be above the kitchen my room smelled like I was at a cookout.
Comment from Hotel Management
30-Apr-2016
Steve, I am disappointed to learn of this experience. I have shared your feedback with the appropriate departments, to make the necessary corrections. This is certainly not typical, and I hope you will allow us another chance to serve you again in the near future. Tad Stricker General Manager Ambassador Hotel Wichita
4out of 5
by A verified traveller from DCKs

Not quite what we expected...

Posted 01-Feb-2016
Pros: Great location. Lovely rooms. Very quiet.
Cons: The restaurant needs to take a good look at it's front and back of house staff.
Location: Wichita Art Museum is close. Close to Old Town.
The room was spacious and lovely. The front desk staff was very helpful and kind. Had trouble with the valet service as there didn't seem to ever be anyone working it (not that you needed it, there was a parking garage available right there)but if it's an advertised service, then I expect someone to be there during the day. Had to have front desk staff get the car one day and one of the waiters in the restaurant get it another day. The hotel bar and restaurant needs a manager to train front and back of house staff. Saturday, 1pm, we decided to have a drink in the bar. There was one person working(the place was dead) and he admitted that he only bartended once a month. The drinks were fantastic and he did a great job, but it took him 20 minutes to figure out where everything was to be able to make 4 different drinks. He was very nice and we were in no rush, but there was a moment of panic by us as we watched him crawl around on the bar trying to find all the correct spirits. Decided to have breakfast with friends on Sunday morning. Had to refill our own water and coffee from the wait station b/c our waiter disappeared for 20 minutes+. When we received our order, the food was not as listed on the menu/ordered. I ordered poached eggs, which basically came out as hard boiled. The restaurant is a lovely space, but we were not taken care of and breakfast took us almost 2 hours for 6 people. Other people came and went in the time it took to receive our breakfast.