The staff were friendly and polite. Unfortunately, the floor in our room was so dirty and sticky and made our feet black. It was brought to the attention of the front desk staff and a staff person came to inspect, then clean the floor. However, the floor was not completely clean and still made our feet black so had to wear shoes in the room the whole time. There were bugs in the bathroom tub/shower. No soap at the bathroom sink and the faucet leaked. The matresses,however, were comfortable.