Ratings based on 215 verified reviews

4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 02-Sep-2019
Property is beautifully situated with a lovely view out to the sea. Double room was spacious and nicely decorated. The food was very, very good, especially the salt and pepper squid, sticky prawns and fish and chips. Service from the chef and waiters/waitresses was very good indeed - all were cheerful and helpful. Stairs to bedrooms could be a bit difficult to navigate. Not enough water pressure to get hot water through the shower on the last morning, but we did manage to half fill a bath.
4 out of 5
by a verified traveller

Posted 01-Sep-2019
Property was delightful but some upgrades needed with some amenities in rooms. Staff were hard working and friendly and helpful. A extra thank you too James! Helped us out with our heat situation. Overall we had a comfortable stay, nice breakfast. Would stay here again. Thanks Guys!
4 out of 5
by a verified traveller

Posted 01-Sep-2019
Very clean, but not fond of the climb to the rafters to the room. A 40th. Birthday party was being held there so was very loud music through the building until quite late.
4 out of 5
by a verified traveller

Posted 13-Aug-2019
Everything was lovely. Would appreciate a box of tissue in room.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 11-Aug-2019
4 out of 5
by a verified traveller

Posted 09-Aug-2019
Slightly tired although modern dining area. On the original advert on Expedia it stated the address as Whitstable and we thought we would be nearer Whitstable town centre when the hotel it actually in Tankerton, It was an area we had not visited so did not know. Had a superior room with execellent view of the sea. Staff and food were very good. Parking was difficult to find at the back of the hotel down a very narrow rough road which was not sign posted. Ok once in the car park. Overall very pleasant stay with good weather.
5 out of 5
by a verified traveller

Posted 08-Aug-2019
This hotel was clean the staff and food were excellent we had a sea view room which was lovely. The facilities were great and the view was amazing well done
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 30-Jul-2019
5 out of 5
by a verified traveller

Posted 29-Jul-2019
Excellent service . Lovely room and friendly staff .
5 out of 5
by a verified traveller

Posted 16-Jul-2019
The breakfast is very good and the food in general is good, the staff are friendly and very helpful.