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We were disappointed in the huge price difference between Expedia and the hotel direct. For this reason I will never book through Expedia again.
The hotel is lovely, but the hotel staff are very rude with no personal skills at all. Upon checking in and checking out the following day the staff ignored us and let others cut in front in the queue, and then were rude when it was finally our turn. It's a shame because the hotel itself is very ...
Wanted a room to enjoy night with friends without commute. Stayed in much better. Room 107. Dark as it faced a wall, old furniture and clearly a converted conference room..if I had to spend anytime in it I would of complained but as one night suffered it.
The room was OK but there was no air conditioning and the window could not be opened as there was a fire escape outside and as a wounded armed forces veteran the guest is very security conscious, Hottest April day for god knows how long. We have a stuffy uncomfortable night
My other half has used this hotel many times in the past, and since we have started visiting London more often recently, this is always our first choice to check availability. Great location (for us, at least) and generally a reasonable price for a London hotel (typically in the £150 region). Hotel ...
Great hotel, good location for my meeting.
Nice hotel in an excellent location, very close to the British Museum and a short walk from 'theatre land' and Oxford Street shops.
The hotel room was located in the basement. It had brown walls, brown carpeting, brown, old furniture and there was not a single picture or wall hanging in the room. The bed mattress collapsed when you sat on it and you could feel the springs. It was very uncomfortable. The furniture all looked to ...
The staff ensured that I had the type of room that I liked and couldn’t have gone out of their way more. There was a small mixup when one of my white towels was taken by the housekeeping staff by mistake but I was upgraded to a continental breakfast in return. I would definitely stay here again
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