- Disliked: Cleanliness, staff & service, room comfort
3 days after checkout charged with a “smoking fee”
The hotel itself is very nice but the reason I’m writing such a terrible review is because of all of the charges this place tries to hit you with. For starters, to park it’s $15 a day. However, my real issue is their “damage fees”. Upon checking in, I was charged the regular $50 for incidentals which was no problem. Yet, upon checking out, I was charged another $350. I called the day I checked out and the manager on duty wasn’t seeing a charge on his end so instructed me to call the account services department the following day. When calling the account services department, she also wasn’t able to see any charge for $350 but assured me that it was probably a hold for incidentals and should return to my account in a few days ($400 total for a room I prepaid $160 for). I then decided to call a third time and ask for another manager 3 days after I checked out. Now, 3 days after I checked out and after speaking to 2 other employees, the third manager said it was a charge for smoking in the room. I do not smoke nor would decide to pick up smoking in a hotel room. I questioned this manager why no one could tell me about it before on the day of so I could at least go smell the room myself. They decided on this charge 3 days later. When discussing this very uncouth practice with the manager, she was incredibly rude. So I called the corporate number after her refusing to let me speak to anyone else.