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Reviews

4.2 / 5Very Good
1,470 reviews

Amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air Conditioning

Map

What's nearby

  • Popular Location
    The Westchester Mall
    5 min walk
  • Popular Location
    Westchester County Center
    3 min drive
  • Restaurant
    Outback Steakhouse
    1 min walk
  • Restaurant
    Morton's The Steakhouse
    2 min walk
  • Airport
    White Plains, NY (HPN-Westchester County)
    9 min drive

Book online or call:

020 3564 4853

Your dates need to occur after 2020-01-23. Try updating your dates to see prices for your trip.

    About this area

    White Plains

    Located in White Plains, Crowne Plaza White Plains - Downtown is in the city centre. Westchester County Center and Capitol Theatre are cultural highlights, and travellers looking to shop may want to visit New Roc City. Sportime USA and Westchester Skating Academy are also worth visiting.

    Popular Location

    What's nearby

    • The Westchester Mall - 5 min walk
    • Westchester County Center - 3 min drive
    • Manhattanville College - 6 min drive
    • Westchester Broadway Theatre - 8 min drive
    • Purchase College - 10 min drive

    Getting around

    • White Plains Metro-North Railroad Station - 6 min drive
    • White Plains, NY (HPN-Westchester County) - 12 min drive

    Restaurants

    • Mix Bar and Kitchen — 1 min walk
    • Whisk — 1 min walk
    • Outback Steakhouse - 1 min walk
    • Morton's The Steakhouse - 2 min walk
    • McDonald's - 3 min walk

    About this property

    Crowne Plaza White Plains - Downtown

    Along with a restaurant, this smoke-free hotel has an indoor pool and a 24-hour fitness centre. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a bar/lounge, a coffee shop/café and a 24-hour business centre are on-site. All 402 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and LCD TVs with cable channels. 24-hour room service, premium bedding and free newspapers are among the other amenities available to guests.

    Awards and affiliations

    Green/Sustainable Property
    This property participates in Audubon, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and public transport

    Self parking: USD 15.00 per day
    Valet parking: USD 24 per day
    Free return airport shuttle from 6 AM to 10 PM
    Airport shuttle at scheduled times

    Food and drink

    Buffet breakfast available for a fee daily 6:30 AM–11 AM: USD 24 per person
    1 restaurant and 1 coffee shop/cafe
    1 bar
    24-hour room service

    Things to do

    24-hour fitness centre
    Indoor pool
    Shopping

    Family friendly

    Dry-cleaning service
    Free cots/infant beds
    Indoor pool
    Laundry facilities
    Fridge
    Rollaway/extra beds (surcharge)

    Conveniences

    ATM/banking services
    Ballroom
    Banquet hall
    Lift
    Free newspapers in reception
    Front-desk safe
    Gift shop/newsstand

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry-cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter
    Tour/ticket assistance
    Turndown service

    Languages spoken

    Chinese
    English
    French
    Italian
    Portuguese
    Spanish

    Business services

    24-hour business centre
    Meeting rooms
    Conference space

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking
    Assistive listening devices available
    Braille signage

    More

    Shared microwave
    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Free cots/infant beds
    Premium bedding
    Rollaway/extra beds (surcharge)

    Bathroom

    Bathrobes
    Free toiletries
    Hairdryer
    Shower/bathtub combination

    Entertainment

    TV channels
    LCD TV
    premium channels

    Food and drink

    Coffee/tea maker
    Fridge

    More

    Connecting rooms available
    Desk
    Free newspapers
    Iron/ironing board
    Phone
    Safe
    Turndown service
    4.2

    Very Good

    5 - Excellent
    673
    4 - Good
    518
    3 - Okay
    174
    2 - Mediocre
    66
    1 - Poor
    39
    4.4
    Cleanliness
    4.3
    Service and Staff
    4.2
    Amenities
    4.2
    Property condition

    1/5

    • Disliked: Cleanliness, staff & service, room comfort

    3 days after checkout charged with a “smoking fee”

    The hotel itself is very nice but the reason I’m writing such a terrible review is because of all of the charges this place tries to hit you with. For starters, to park it’s $15 a day. However, my real issue is their “damage fees”. Upon checking in, I was charged the regular $50 for incidentals which was no problem. Yet, upon checking out, I was charged another $350. I called the day I checked out and the manager on duty wasn’t seeing a charge on his end so instructed me to call the account services department the following day. When calling the account services department, she also wasn’t able to see any charge for $350 but assured me that it was probably a hold for incidentals and should return to my account in a few days ($400 total for a room I prepaid $160 for). I then decided to call a third time and ask for another manager 3 days after I checked out. Now, 3 days after I checked out and after speaking to 2 other employees, the third manager said it was a charge for smoking in the room. I do not smoke nor would decide to pick up smoking in a hotel room. I questioned this manager why no one could tell me about it before on the day of so I could at least go smell the room myself. They decided on this charge 3 days later. When discussing this very uncouth practice with the manager, she was incredibly rude. So I called the corporate number after her refusing to let me speak to anyone else.

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Your hotel impressed my family and friends.

    My family and a few friends told me that they had a very pleasant stay at your hotel from Sunday to Monday.

    Stayed 1 night in Jan 2020

    3/5

    • Liked: Cleanliness
    • Disliked: Staff & service, room comfort

    Not so happy

    I booked a room with 2 beds and at check in was told they didnt have any room left with 2 beds and that they would give me a quiet room . So the so Quiet room was on the side where they uoload the trash and we heard the beeping of the yrash truck and thenoise of the trash bin being emptied. So much for quiet. They brought us a roll on bed which was squicky. Not so good

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Nice stay at this clean comfortable hotel. Comfortable beds.

    Stayed 1 night in Jan 2020

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