Ratings based on 371 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel

Posted 24-Mar-2017
Nice Hotel, close to shopping and attractions. Room was a king suite that exceeded all expectations. Bed was unbelievably comfortable, woke up refreshed. Continental breakfast was better than going out for breakfast !! Delicious and lot of variety. Will stay there again.
Comment from Hotel Management
29-Mar-2017 by Alissa C., Hotel Management
Thank you for your wonderful review on your recent stay. I know that our breakfast staff will be so happy to hear your feedback that their selections were better than going out to breakfast! We look forward to welcoming you back in the near future.
3out of 5
Recommended
for Everyone
by A verified traveller

Feb stay

Posted 01-Mar-2017
Staff was great, rooms were clean. Only problems involved a really firm mattress which was uncomfortable, and kids screaming and running down the hallways at all hours of the day.
Comment from Hotel Management
02-Mar-2017 by Alissa C. , Hotel Management
Thank you for your review on your recent stay. I am sorry to hear that our mattresses did t work out for you. On behalf of our entire staff, please allow me to apologize for the noise in the hallways. During February break, we accommodate many families on our property. Some of those are much quieter than others. We are always happy to help settle down any noise issue you may be experiencing. Thank you again for you review, and we hope you will give us another chance in the future.
5out of 5
by Bryan

Staff goes above and beyond.

Posted 17-Jan-2017 on Hotels
Very accommodating staff. Nice size room with seating area. Very understanding when granting late checkout. Way above average breakfast & small extras like cookies in the evening. Only negative is cell service is abysmal in the area, not the fault of the hotel at all but it was very challenging to deal with.
Comment from Hotel Management
17-Feb-2017 by General Manager, Hotel Management
Thank you for your wonderful review on your recent stay with us. We are so pleased to hear that you had a great stay with us and we look forward to welcoming you back in the near future.
5out of 5
by A verified traveller

Convenient location!

Posted 20-Dec-2016 on Hotels
Surpassed my expectations. The staff was very friendly. The pool was warm. The room was very nice! The beds were comfy!
Comment from Hotel Management
28-Dec-2016 by General Manager, Hotel Management
Thank you for your review! We are so happy to hear we exceeded your expectations during your stay. We look forward to welcoming you back again.
5out of 5
Recommended
for Everyone
by A verified traveller from Maine

very nice hotel with a great breakfast and pool!

Posted 13-Dec-2016
Pros: we loved the breakfast, pool. location and room size!
Cons: maybe just a fan in the bathroom...but not a big deal:)
Location: shopping at outlets, hiking, skiing, mini golf - perfect location!
We stayed two nights in December to ride the Polar Express train and shop at the outlets, and the hotel was perfect! love the little sitting area with a fridge and microwave, perfect size for two adults and one child! we will definitely stay here for every visit to the North Conway area!
Comment from Hotel Management
14-Dec-2016 by Alissa C., Hotel Management
Thank you for your review on your recent stay. We're so happy you chose our hotel for your magical trip to the North Pole! Thank you for your kind words about our hotel, and we look forward to having you as our guests again soon.
5out of 5
by A verified traveller

Great Staff

Posted 12-Dec-2016 on Hotels
Great Staff
Comment from Hotel Management
14-Dec-2016 by General Manager, Hotel Management
Thank you for your review and 5/5 rating on your recent stay. We look forward to welcoming you back in the near future.
5out of 5
by A verified traveller

Posted 05-Dec-2016 on Hotels
It was amazing the hotel staff were great and very helpful for our needs.
Comment from Hotel Management
07-Dec-2016 by General Manager, Hotel Management
Thank you so much for your kind comments and your 5/5 rating on our recent stay with us. We are so happy to of provided you with an exceptional stay and we look forward to welcoming you back in the near future.
5out of 5
by A verified traveller

Posted 03-Dec-2016 on Hotels
Comment from Hotel Management
06-Dec-2016 by General Manager, Hotel Management
Thank you for your 5/5 rating on your recent stay with us. We're glad you had a great stay and we look forward to seeing you again in the near future.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Close to all the activities in North Conway.

Posted 27-Nov-2016
Very friendly hotel staff. Movies for the kids on Friday and Saturday nights with snacks included. Small pool.
Comment from Hotel Management
27-Nov-2016 by Alissa C., Hotel Management
Thank you for your review on your recent stay with us. We appreciate your 5/5 rating. We're very happy to hear you enjoyed our free movie nights on the weekends and that you had a great stay. We look forward to welcoming you back again.
5out of 5
by A verified traveller

Very conveniently located in North Conway!

Posted 20-Nov-2016 on Hotels
Excellent Stay! All staff are very friendly, and the whole place is very clean! The breakfast is great! This is by far the best place to stay in North Conway!
Comment from Hotel Management
22-Nov-2016 by General Manager, Hotel Management
Thank you so much for this great review on your recent stay! We are very honored by your comments of our property being the best in North Conway. We're so glad you had a great stay and we look forward to welcoming you back.