Our experience at the hotel
There were 4 adult women. We were there for fun, relaxation and retail therapy at the stores. We accomplished much of this, except we were not able to use the pool. There were too many children in the pool and even at night after our dinner we thought we might be able to go for a swim, but that did not happen. There should be a cut off time for kids, so adults can use the pool. We were also woken up by children over our head running across the floor at 530AM and running up and down the hallway. Why aren't there rules and regs for parents? Also, somebody had pizza and put the empty boxes outside our room, like it was us that did this. Totally unacceptable. We had 2 rooms across from each other and we all experienced the same issues. Also the slamming of the doors also was an annoyance. Parents had no concern about the doors slamming as they exited their units, also disturbing our sleep. The food was good and plentiful. Staff very nice, but there should be rules and regulations for parents to follow, if they can't control their children in a public place.
Comment from Hotel Management
12-Mar-2016 by Alissa C., Hotel Management
Thank you for your review on your recent stay with us. On behalf of the entire staff I would like to apologize for the actions of some of our guests while you were staying with us. The hotel does have posted quiet hours for all guests. Please do know that we have staff available 24 hours a day for any issue you may experience while staying with us. I hope that you will consider a stay with us again so that we can have the opportunity to provide you with an exceptional stay.