Ratings based on 272 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Santos-SP

Posted 29-Apr-2016
Hotel maravilhoso. E nos deram um upgrade de quarto. Muito bom. Central e perto das principais atrações. Recomendo.
5 out of 5
by A verified traveller from providence, ri

nice clean hotel

Posted 24-Apr-2016
Location: plenty to do in north conway. we visited the village, white mountains winery, the cathedral trail and diana's baths area
friendly staff with easy check in/check out. room was big and spacious. very clean. bathroom was on small side. pool area was clean. breakfast had good variety and was replenished often. also had breakfast available until 10 which was great
Comment from Hotel Management
26-Apr-2016 by Alissa C., Hotel Management
Thank you so much for this great review! I am so pleased to read that we were able to provide you with a great stay while you were in North Conway. We look forward to welcoming you back in the very near future.
4 out of 5
by A verified traveller from MA

Lots of unexpected extras

Posted 20-Apr-2016
Great location, nice seating area in the room with sink, fridge and microwave. Very hospitable staff gave great recommendation for dinner, homemade cookies, movie night for kids with popcorn and cupcakes. Satisfying breakfast with nice variety. Drawbacks: small bathroom and small pool.
Comment from Hotel Management
21-Apr-2016 by Alissa C., Hotel Management
Thank you for your wonderful feedback on your recent stay with us. It is so nice to be recognized for the great staff we have, and are so pleased to read they had a part in making your stay with us even better! We look forward to your return visit.
4 out of 5
by A verified traveller from Oxford, Maine

Close to Outlet shopping and restaurants.

Posted 22-Mar-2016
Pros: Location, staff and atmosphere.
Cons: The addition of a hot tub!
Location: Outlet shopping covering all of my ladies choices.
There were 6 of us ladies staying overnight and the staff was very accommodating, couldn't have been nicer. Everything was a good as we were expecting.
Comment from Hotel Management
23-Mar-2016 by Alissa C., Hotel Management
Thank you for your wonderful review on your recent stay with us! I am so happy to hear we were able to provide you and your ladies a great experience while you were in town for some shopping. We look forward to welcoming you back the next time you are in North Conway.
5 out of 5
by A verified traveller from Boston, MA

Close to the outlets and restaurants

Posted 18-Mar-2016
The hotel is very close to the outlets, restaurants and it's not far from the attractions. The check in was fast and very welcoming. The hotel was very clean and well maintained. The room was very comfortable, clean and no noise (quite). The car parking is available for free and close to the main entrance. I stayed for two nights and I wished if I could stayed more, it's for sure my hotel in the future visits.
Comment from Hotel Management
23-Mar-2016 by Alissa C., Hotel Management
What a wonderful review! Thank you so much for taking the time to provide us with such great feedback. We look forward to welcoming you back for what can hopefully be a longer stay the next time you are in the area!
5 out of 5
by A verified traveller from Massachusetts

Our experience at the hotel

Posted 07-Mar-2016
There were 4 adult women. We were there for fun, relaxation and retail therapy at the stores. We accomplished much of this, except we were not able to use the pool. There were too many children in the pool and even at night after our dinner we thought we might be able to go for a swim, but that did not happen. There should be a cut off time for kids, so adults can use the pool. We were also woken up by children over our head running across the floor at 530AM and running up and down the hallway. Why aren't there rules and regs for parents? Also, somebody had pizza and put the empty boxes outside our room, like it was us that did this. Totally unacceptable. We had 2 rooms across from each other and we all experienced the same issues. Also the slamming of the doors also was an annoyance. Parents had no concern about the doors slamming as they exited their units, also disturbing our sleep. The food was good and plentiful. Staff very nice, but there should be rules and regulations for parents to follow, if they can't control their children in a public place.
Comment from Hotel Management
12-Mar-2016 by Alissa C., Hotel Management
Thank you for your review on your recent stay with us. On behalf of the entire staff I would like to apologize for the actions of some of our guests while you were staying with us. The hotel does have posted quiet hours for all guests. Please do know that we have staff available 24 hours a day for any issue you may experience while staying with us. I hope that you will consider a stay with us again so that we can have the opportunity to provide you with an exceptional stay.
5 out of 5
by A verified traveller from quebec, canada

What you expect when away from home

Posted 07-Mar-2016
Pros: Clean
Location: Close to restaurant and dollar tree
Very clean hotel both in hotel and room. If you use the elevator or stairs or walk through the lobby everything is well maintained. Friendly staff and delightful breakfast. Used pool which was also very clean and the pool area well maintained. A good place of choice in north conway and walking distance to a restaurant and some stores.
Comment from Hotel Management
08-Mar-2016 by Alissa C., Hotel Management
What a wonderful review! Thank you so much for your very kind feedback on your recent stay with us. We look forward to having you as our guests for many future visits to North Conway.
4 out of 5
by A verified traveller

Posted 15-Feb-2016
Excellent room and great guest services, will be back!
Comment from Hotel Management
17-Feb-2016 by Alissa C., Hotel Management
Thank you so much for your review. I am so pleased to read that you had a great stay with us. We look forward to your return visit.
3 out of 5
by A verified traveller from southern NH

What you expect for the chain

Posted 10-Feb-2016
It is a comfort inn, was clean and to standard. Staff was friendly and had cookies at the door. The only down side was bad cellular coverage, we had to drive 1/2 to get a signal strong enough for an important call. Not the hotels fault, but it was a pain for us. They had wifi, but could use a cell boster or something in this day and age. It is in a main area.
Comment from Hotel Management
13-Feb-2016 by Alissa C. , Hotel Management
Thank you for your review. I apologize for your cell phone carriers coverage in the area. Unfortunately a few carriers are not strong in the mountains, with AT&T being the worse. We hope that won't deter your from staying at our award winning property the next time you are in the area. We look forward to seeing you again.
5 out of 5
by A verified traveller

Posted 08-Feb-2016
Very clean and decorated hotel. We stayed in a suite which was gorgeous and roomy. Staff very polite and helpful too.Breakfast was good.
Comment from Hotel Management
08-Feb-2016 by Alissa C., Hotel Management
Thank you for your review on your recent stay with us. I am very pleased to read we were able to provide you with a great stay while you were in North Conway. We look forward to welcoming you back in the near future.