Posted 24-Apr-2017 on Hotels
I always use this hotel when visiting my Son and Daughter-in-law. Generally we find the place much to our satisfaction, and although the room was fine and the staff was courteous at checkin, there was an incident that negatively affected my enjoyment of the stay.
On Saturday, 4/22/17, while in the H-Bar at breakfast, the fire alarm started to wail. We evacuated the premises and stood outside awaiting the emergency responders. It seemed like it took 15-20 minutes before they came. To me, this seemed like an awfully long time.
When we were allowed to re-enter, I attempted to get some response from the staff as to the origination of the alarm, and felt that the response was non-commital which I can understand, but also rude.
I understand that the staff was probably as rattled as we were about the alarm, but a courteous response would have been appreciated.