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Reviews of Americas Best Value Inn Westmorland

2 out of 5
Americas Best Value Inn Westmorland
351 W Main St, Westmorland, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 141 out of 329 reviews" "
Rating 8 - Good. 102 out of 329 reviews" "
Rating 6 - Okay. 49 out of 329 reviews" "
Rating 4 - Poor. 21 out of 329 reviews" "
Rating 2 - Terrible. 16 out of 329 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

William, Victorville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how clean and quiet it was plus reasonably-priced rooms
Stayed 1 night in Apr 2024
Response from ABVI on 10 Apr 2024
Thank you for your review. we look forward to your next stay with us.

10/10 Excellent

Atar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ABVI on 2 Apr 2024
Thank You for your great review. We look forward to your next visit.

8/10 Good

RIZALEN

Liked: Cleanliness, staff & service
Overall it was ok
Stayed 1 night in Mar 2024
Response from management on 28 Mar 2024
We appreciate you stay at our establishment. We look forward to see you again. Thank you

10/10 Excellent

Louie

Stayed 2 nights in Mar 2024
Response from ABVI on 13 Apr 2024
Thank you for your review. we look forward to your next stay with us.

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get the rate I booked instead I got charged more and was not accommodated.
Stayed 2 nights in Feb 2024
Response from ABVI on 30 Mar 2024
We apologize for the inconvenience. At the time you came in we were in the middle of a new software and didn't have access to the old reservations. Do to your review we went back and checked your reservation and changed the rate to the proper rate and refunded you back the extra charge. We do apologize for the inconvenience and hope to make your next stay with us more comfortable. Thank YouABVI

4/10 Poor

diane

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Fan and light in the bathroom sounded like a jet engine . Tv didn’t work. Had to carry bags up stairs.
Stayed 1 night in Mar 2024
Response from ABVI on 30 Mar 2024
Thank You for staying with us. We apologize for the tv, we are working with Spectrum to start the fiber optic service. The jet engine noise in the bathroom we are working on it, to have it be a quieter stay. We took over the hotel a month ago and we are doing our best to address all problems to make it a quieter, comfortable stay for our guests.Thank You

2/10 Terrible

Alan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting brown wet spot in bed.
Stayed 2 nights in Mar 2024
Response from ABVI on 30 Mar 2024
We apologize about that condition your room was in. We are working on making sure the rooms are left in good conditions. We are double checking on the rooms after being cleaned. We hope you give us another chance to make your stay betterThank You

2/10 Terrible

Luis F

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, smelly
Stayed 1 night in Mar 2024
Response from ABVI on 30 Mar 2024
We are sorry to hear that your room was dirty and smelly. Our housekeepers do their best to have the rooms clean and smelling clean. We are working with new housekeeping crew. I hope your next stay with us will be better experienceThank YOU

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern TV, microwave, refrigerator, hair dryer, alarm clock in room. Breakfast from 5-9.
Stayed 1 night in Mar 2024
Response from ABVI on 30 Mar 2024
Thank You for your great review. We hope to see you again.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Indoor pool was great
Stayed 1 night in Mar 2024
Response from ABVI on 30 Mar 2024
Thank You for the great review. We strive to make our guests feel at home. We are happy to see you enjoyed the pool. We look forward to your next stay with us.

8/10 Good

arthur wm, Alberta Beach

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No dining in the whole town on Monday. TV never worked. Room Doors hod to be opened by staff. No working keys. It took about 30 mins to check in. Even with Expedia pre booking. They lost it? Not bad if they had staff.
Stayed 2 nights in Feb 2024
Response from ABVI on 30 Mar 2024
We apologize for the inconvenience of the doors and tv. We have replaced all the old locks and now have new locks that are working great. Spectrum is still working with Caltrans on putting in the Fiber optics for the cable. Soon we will have everything running smoothly. We hope on your next visit, it will be a better experience.

10/10 Excellent

Carolina

Stayed 1 night in Jan 2024

6/10 Okay

Jean

Liked: Cleanliness
Disliked: Staff & service
They offer breakfast but you have to be there at 5:30-6 in the morning otherwise you get the dregs of what is left. Coffee was cold in the thermos, many mornings ran out of bread/bagels, yogurt. Hotel decor is dated but the room was clean which I was grateful for.
Stayed 7 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly people
The people at the front desk were extremely helpful. Very pleasant very friendly. They made my stay an excellent one.
Stayed 1 night in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for the location and price.
Receptions that check is very helpful. I have two different reservations and so she help me put them together. Breakfast area was nice pool and hot tub. Nice rooms nice
Stayed 1 night in Jan 2024

6/10 Okay

Hector

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Checkin was fine but long in questions, not like most properties. Bathroom was not in good condition shower head needs to be replaced, no usb or outlets to charge phones, breakfast not too good. Over all the place needs renovation, I’m sure owner can get his money back to renovate. People will pay the money, cause is the only motel on town, and has a great location
Stayed 1 night in Jan 2024

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff was friendly and check in was quick and easy. Room was clean and hotel was quiet.
Stayed 1 night in Jan 2024

4/10 Poor

Eric

Disliked: Property conditions & facilities
Room was dirty with missing light bulb and electrical outlet faceplate. Old furnishings.
Stayed 2 nights in Jan 2024
Response from Guest Relations on 12 Jan 2024
Dear Eric,We appreciate you reaching out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed internally as we jump into action to rectify the issues you've mentioned and give our rooms the extra attention they deserve. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 Terrible

Edgar Ace

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel room!!! So disappointed!
Worst hotel room my wife and I had. It says on the beginning that it’s a “smoke-free hotel” but the moment we entered our room, you can smell a strong scent of smoke and how dusty the room is. A lot of stuff are broken too such as the deadbolt for the door, the tiles for the jacuzzi were cracked, the bed frame is loose. We also found a panty on the night stand, dusts and dirt spots all around the bed and chair, graffiti on the painting, chunks of beef jerky and cap of wine bottle on the floor, hairs on complimentary toiletries on the bathroom, blood stain on the trash, mold around the walls. We couldn’t take it and we checked out 10 minutes after we checked in. I informed the receptionist about all the problems the we encountered and we hope that we get our security deposits back as well as we don’t get charge for the smoke fee that the hotel have as the room has that smoke scent already before we even enter the room. I don’t understand how this hotel got a high rating. Definitely disappointed!!
Stayed 1 night in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Edgar,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us and we apologize for any cleanliness and upkeep concerns during your visit. Our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance soon; we know that we can impress you.

10/10 Excellent

Carla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

6/10 Okay

Richard

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good for Budget Concious
Ive stayed here a few times with dirt bike riding friends. Its the only hotel within a reasonable distance from Truck Haven OHV and Ocotillo Wells, Anza Borrego. The propert could use some serious updating. The beds are deformed with concave mattresses. I had to go to my motorcycle kit and get a pair of pliers to lift the knob to make the shower flow. Staff fills the breakfast contents once, and it doesnt seem to refill when empty. Overall though, the staff is very nice, rooms are clean, TV is good and price is totally reasonable. I would def stay there again with my guy friends but wouldnt necessarily bring my wife and kids....
Stayed 1 night in Dec 2023

4/10 Poor

Adriana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Santiago

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sheila

Stayed 1 night in Dec 2023
Response from management on 7 Jan 2024
Thank you

2/10 Terrible

Tameka

Stayed 3 nights in Dec 2023

10/10 Excellent

john, sanibel

Liked: Amenities
Good value and well maintained older property.
Stayed 1 night in Dec 2023
Response from management on 7 Jan 2024
Thank you.

8/10 Good

Brad

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Room & price were nice, service &breakfast weren’t
The hotel room was clean and suitable… no complaints there… but upon check-in (we arrived around 5pm) we found a sign stating “be back in 30 minutes” and nobody available to check us in after a long trip… which was annoying. Then we stopped by for the free breakfast before heading to our work event, and it was embarrassing. One small tray of undercooked potato pieces, one small tray of the grayish meat (sausages) you’ve ever seen, and one small tray of hard-boiled eggs were brought out by the guy at 5am. The juice machine wasn’t turned on. The unlabeled squeeze bottle that appeared to contain ketchup, had hot sauce… I’m giving it 4 stars, because the room itself was nice for the price… but the lack of someone to check us in at 5pm, and the awful excuse for a breakfast bar resulted in a star being taken off.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased 😊
Very pleasant! Staff, very welcoming and hospitable. Accommodating. Above average breakfast provided. Yum! Sitting area available. Will be returning when visiting family and friends 😊
Stayed 1 night in Dec 2023

8/10 Good

Hector

Travelled with partner
Nice motel.
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in Nov 2023
Response from management on 4 Dec 2023
Thank you,

6/10 Okay

Latoya

Disliked: Property conditions & facilities
Need to be updated
Stayed 1 night in Nov 2023
Response from management on 4 Dec 2023
Thank you

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service( Lupe) and good quality rooms.
Stayed 2 nights in Nov 2023
Response from management on 4 Dec 2023
Thank you

6/10 Okay

Ernesto A

Travelled with family
Open property on Main road through city
Stayed 2 nights in Nov 2023
Response from management on 4 Dec 2023
Thank you

8/10 Good

Tim

Liked: Cleanliness, staff & service, room comfort
Westmorland one-niter.
A decent but basic hotel. I expected a bit nicer/newer for the price, given there are many other choices just a few miles down the road in Brawley for way less $'s. But, it was good enough for a one night stay. Quiet, seemed safe enough and the room, though older and basic was spacious and comfortable.
Stayed 1 night in Nov 2023
Response from management on 19 Nov 2023
Thank you for your review.

10/10 Excellent

Elida

Stayed 1 night in Nov 2023
Response from management on 4 Dec 2023
Thank you

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never staying here again
Has gotten very run down in the last two years, bathroom was dirty beds were stained and there was liquid on the nightstand under the phone.
Stayed 1 night in Nov 2023
Response from management on 7 Nov 2023
We will look into it. We apologize.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Good customer service, clean and comfortable room. Quiet and peaceful area. Would recommend this hotel and will definitely stay here again.
Stayed 1 night in Oct 2023
Response from management on 5 Nov 2023
We are pleased to hear you had a pleasant stay with us. Looking forward to seeing you again. Thank you

8/10 Good

Joana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blackout curtains did their job !
After a 3 hr traffic jam all we wanted was to just rest . Luckily we found a room at the best western in westmorland ca and the service was fast , easy and the rooms were nice , fresh and clean . Curtains really did blackout the sun so we loved that . I would stay here again .
Stayed 1 night in Oct 2023
Response from management on 29 Oct 2023
We are pleased to hear you were satisfied with our establishment. Thank you

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great customer service
Stayed 2 nights in Oct 2023
Response from management on 29 Oct 2023
Thank you

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Aug 2022
Response from management on 4 Sept 2022
We are pleased to know you enjoyed your stay with us. Thank you

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022
Response from management on 8 Feb 2022
Thank you for your review.

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was sold out for the night we stayed, yet it was still calm and quiet. We had an issue with a non-working key in the morning, but no other issues.
Stayed 1 night in Jan 2022
Response from management on 8 Feb 2022
We appreciate you taking your time to give a review. Thank you.

6/10 Okay

Richard

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no where else to stay.....
It was an okay budget hotel. The room was in mediocre shape with dated, worn out hardware and bathroom faucets.
Stayed 1 night in Jan 2022
Response from management on 8 Feb 2022
Thank you for your review.

6/10 Okay

Robert

Business traveller
Disliked: Amenities, property conditions & facilities
This hotel is old and need of remodeling. Night staff needs to be professional training. Obviously the owner and her little girl took a long time checking me in. Also, took a long personal call while doing it.
Stayed 1 night in Jan 2022
Response from management on 12 Jan 2022
We apologize for the poor service

10/10 Excellent

Vuong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rate is good, staff friendly. Bath towels too small and thin
Stayed 1 night in Jan 2022
Response from AVBI Front Desk on 7 Jan 2022
Thank you for the rating. We hope you stay with us again.

10/10 Excellent

Jovana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from ABVI on 25 Dec 2021
Thank you, for your review

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2021
Response from ABVI Front Desk on 22 Dec 2021
Thank you for choosing to stay with us. We look forward to your next stay with us.

10/10 Excellent

Wendy

Stayed 1 night in Dec 2021

10/10 Excellent

Gisel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from management on 29 Nov 2021
Thank you for your review. We look forward to seeing you again.

6/10 Okay

Stefano

Disliked: Cleanliness, amenities
The table for breakfast were not properly clean, also the carpet in the room could have been cleaned better speciallybunder the table.
Stayed 1 night in Nov 2021
Response from management on 24 Nov 2021
We are sorry you had an unpleasant experience during your stay. We strive to make our guest feel at home and we take pride in keeping our guest happy. We thank you for your feed back and we will remedy the situation. Thank you.