All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1002 out of 2295 reviews" "
The location was nice, and the rooms were clean - the only issue we had was the shuttle service to airport was not available to us because 5am was busy time for shuttle so we had to find a taxi instead. That was ONLY reason we chose this hotel was because of the free shuttle service.
ANNA
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you've experience during your recent stay. We hope to have the opportunity to serve you better on your next stay.
Very nice hotel considering it is an airport hote. The room was comfortable and the staff very welcoming. There's also plenty of dining options nearby.
jose
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you so much for your wonderful review! We're glad you had a pleasant experience at our hotel during your stay. We hope to welcome you back again on your next visit.
Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.
8/10 Good
jason
Travelled with family
21 Apr 2024
Liked: Staff & service
The property is perfect for a family just looking for a room to stay in, and the pool is very nice
jason
Stayed 2 nights in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you so much for your kind words and the positive experience you had with our staff and room. It was a pleasure having you and hope you'll visit again soon.
This hotel was surprisingly convenient to book with two young kids. The hotel has offsite dining options nearby and accommodated my request for a crib for a 14month old toddler. We were able to call a complementary shuttle to the hotel from the airport promptly.
An
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for sharing your feedback with us. We're delighted to hear that our hotel's location served you well during your stay. Mahalo for choosing our hotel, and we hope to welcome you back for another great stay in the future!
Very old smelling and our bathroom smelled sour and mildew. There was a consistent water dip in the bath tub. Thankful that they gave us another room. Over priced room, definitely NOT worth $165 a night, $79 at best. An entire renovation is definitely needed.
Lawonda
Stayed 1 night in Apr 2024
Response from Kanchana on 18 Apr 2024
Thank you for choosing our hotel stay. We apologize for any inconvenience you experienced during your stay. Hope to have the opportunity to welcome you back!
4/10 Poor
Matthew
Travelled with family
15 Apr 2024
Disliked: Property conditions & facilities
When pool finally opened I went swimming. Pool was nice and big so I did some laps for about 10 minutes, opened my eyes a handful of times underwater. Got out and proceeded to have the worst chlorine stings to my eyes I have ever experienced. Eyes watering, in pain and could barely see for hours until I fell asleep. Was ok in the morning but it really sucked.
Matthew
Stayed 2 nights in Apr 2024
Response from Kanchana on 18 Apr 2024
Thank you for choosing to stay with us. We apologize for any discomfort you experienced during your recent visit.Hope to have the opportunity to serving you better on your next visit.
I have been to Honolulu seveal times and by far this was the best hotel that i have stayed at to date. My fiancée was very pleasantly surprised by the property. We definitely will stay there again.
Scott
Stayed 2 nights in Apr 2024
Response from Kanchana on 18 Apr 2024
Thank you for choosing to stay with us. We look for ward to welcoming you back for another great stay in the future!
Mahalo for your kind words. We look forward to your next visit. Aloha!
10/10 Excellent
Iutita
Travelled with family and small children
15 Apr 2024
Liked: Property conditions & facilities
Love our stay here. Rooms were big. Close to everything. My family & I will be back next year if God willing. Thanks to their staff for welcoming us. The house cleaning people are nice too. Ty all
Iutita
Stayed 11 nights in Apr 2024
Response from Kanchana on 18 Apr 2024
Mahalo for your kind words. Hope to have the opportunity to welcome you back for anther enjoyable stay.
8/10 Good
Lena
Travelled with family, Travelled with pets, Travelled with partner
Mahalo for staying with us. Hope to have the opportunity to serving you again soon.
8/10 Good
Claudia
Travelled with family
13 Apr 2024
Liked: Staff & service
The property is closed to the airport. I found a couple of small cockroaches in the room. It had a bed smell and it was very dusty.
Claudia
Stayed 1 night in Apr 2024
Response from Kanchana on 14 Apr 2024
Thank you for staying with us. We apologize for any inconvenience you experience during your stay. Hope you will give us chance to serve you better on your next visit.
Our flight was diverted and needed a place to stay for the night. the staff was very nice and patient (as there were many guests with the same issue!)
Room was clean and quiet.
Tess
Stayed 1 night in Apr 2024
Response from Kanchana on 14 Apr 2024
Thank you for staying with us. We hope to see you again on your next island visit.
This hotel was fine for a night before catching our flight. Room was clean. Had a fridge, freezer and microwave. Shuttle was great. Dining options are close. Would stay again.
Amy
Stayed 1 night in Apr 2024
Response from Kanchana on 9 Apr 2024
Mahalo Army for taking the time to share your review with us. We glad that you were happy with your overall stay.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay!
6/10 Okay
Nikhil, Pittsburgh
Travelled with family and small children
8 Apr 2024
It's an average hotel. It's good of your arrive late and just want to spend a night at place before moving on in the morning.
Nikhil
Stayed 1 night in Apr 2024
Response from Kanchana on 9 Apr 2024
Thank you for your feedback. We appreciate you choosing to stay with us and glad to hear that our hotel served its purpose for your overnight stay. Hope to have the opportunity to welcome you back again in the future.
10/10 Excellent
Wendy
Travelled with family
8 Apr 2024
Liked: Cleanliness, staff & service
This property was airport adjacent, which is what I was looking for the rooms were clean and yes they were dated, but they worked well for our purposes and the staff at the front desk was excellent!!
Wendy
Stayed 1 night in Apr 2024
Response from Kanchana on 9 Apr 2024
Thank you for your feedback. We appreciate you choosing to stay with us and are glad the hear that our hotel met your needs and you found your room to be clean and suitable for your stay. We'll be sure to pass along your kind words to our team and look forward to welcoming you back again!
Good customer service see you guys next Time aloha mahalo
Kelly
Stayed 1 night in Apr 2024
Response from Suzanne on 8 Apr 2024
Aloha Kelly,Thank you so much for staying with us. We appreciate your feedback and hope to see you again soon.Mahalo nui loa,Airport Honolulu Hotel
4/10 Poor
SUZANNE, Stoughton
6 Apr 2024
Liked: Staff & service
Hotel was convenient to the airport but didn't have any where to eat. Pool area was very nice.
SUZANNE
Stayed 1 night in Apr 2024
Response from Guest Services on 7 Apr 2024
Thank you for your feedback! We're glad to hear that you found our hotel convenient to the airport and enjoyed our pool area. We apologize for any inconvenience regarding dining options. We'll take your comments into consideration as we continually strive to improve our services. We hope to have the opportunity to welcome you back in the future!
10/10 Excellent
Corrina
4 Apr 2024
Liked: Staff & service
Corrina
Stayed 1 night in Apr 2024
Response from Guest Services on 5 Apr 2024
Thank you for your fantastic review! We're thrilled to hear that you had a perfect stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience!
8/10 Good
Carol
3 Apr 2024
Carol
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Mahalo Carol for choosing our hotel stay. We hope to see you again soon.
10/10 Excellent
BERTHA
3 Apr 2024
BERTHA
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for staying with us. We appreciate your genuine feedback!
6/10 Okay
Leslie
2 Apr 2024
There was not much food choses for dinner except pub food and no vegetarian choices.
Leslie
Stayed 1 night in Mar 2024
Response from Guest Services on 5 Apr 2024
Thank you for sharing your feedback with us. We apologize for the limited dinner options available during your stay, especially for vegetarians. Your comments are valuable to us, and we will strive to improve our dining offerings to better accommodate all guests.
6/10 Okay
Nadine
2 Apr 2024
Liked: Staff & service
Property is close airport with hourly free shuttle. Rooms are large but in need of renovation.
Nadine
Stayed 1 night in Mar 2024
Response from Guest Services on 5 Apr 2024
Thank you for sharing your thoughts. We take your feedback seriously and will consider it as we strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future.