Ratings based on 1,850 Verified Reviews

3.6 out of 5
82% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Sep-2017
Hotel was OK for quick overnight due to late flight arrival. Picked up car the next morning and drove to our hotel in Waikiki. Shuttle service was very good!
3 out of 5
by A verified traveller from Washington DC

Crapy hotel with outrageous prices.

Posted 17-Sep-2017
They have a kind of monopoly around the airport and profit from it.
Comment from Hotel Management
18-Sep-2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Sandra, Thank you for staying at Airport Honolulu Hotel! We apologize if your expectations was not to your satisfaction and will do our best to address your concerns. We hope we can look forward to welcoming you back. Mahalo
2 out of 5
by A verified traveller from Redondo Beach, CA

Be prepared to walk to you the main office when ..

Posted 22-Aug-2017
Every night since day one we either had to go to the office to let us in the room or go to the office to use our already payed card to get out of the parking lot. Also if you plan on Parking in this parking lot be prepared to find zero parking after 9pm and are stuck parking illegally becusse the hotel security told you it was okay and he will watch your car and you end up getting your rental car hit by somone. Also if you're anywhere on island and you have your GPS on to take you back to the hotel good luck it'll take you on the ramp to the airport above the hotel and tell you "you arrived" and now you have to figure out how to get out of the airport to onto the streets making loops everywhere becusse there is only one way to get into the hotel. That was beautiful, also our sheets weren't even cleaned from the last person who slept there. So that was our experience
Comment from Hotel Management
25-Aug-2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Ari- We apologize for your most recent stay with us. We value your patronage and feel that we did not live up to the Airport Honolulu Hotel standards. We do try to ensure that each guest has a pleasurable experience with us and wants to return. We truly understand how valuable your time is here with us. We sincerely hope you will provide us with another opportunity to welcome you back to the Airport Honolulu Hotel. Mahalo.
3 out of 5
Recommended
for Everyone
by A verified traveller from Mililani, Hawaii

Hotel close to the Wailua River.

Posted 20-Aug-2017
Hotel was close to many activities along the Wailua river and near Kapaa to shops and dining. The hotel water feature was not in service and looked kind of bad. The pool and jacuzzi was right outside the backdoor of our hotel room. The hotel laundry service was able to use a credit card, that was a plus. The food at the restaurant in the hotel was really good and tasted delicious. One thing i wish they had was room service for dining in. The Hotel cost were right in the middle, not to expensive and not to cheap. I give it 3 stars.☆☆☆
Comment from Hotel Management
22-Aug-2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Ed- Thank you for staying at the Airport Honolulu Hotel and for leaving your review. We apologize that our service did not meet your expectations and will look into your concerns! We hope for another opportunity to you host you again! Mahalo
4 out of 5
Recommended
for Everyone
by A verified traveller

Conveniently close

Posted 20-Aug-2017
Very close to the airport - just what we needed. Friendly and helpful staff. Room seemed to be well sound-proofed. Didn't hear any traffic or airport noise. Free shuttle service available.
Comment from Hotel Management
22-Aug-2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha- We appreciate your feedback and are happy that you had a positive experience here at the Airport Honolulu Hotel. We hope you will visit us soon! Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney,Australia

Airport Hotel Stay

Posted 16-Aug-2017
Pros: Convenience
Cons: Food in Dining Room
Location: Near Airport
Convenient for an Airport stay. Staff very helpfull .Transport to and from Airport Terminal prompt - staff helped with heavy luggage. Dining Room food adequate.
Comment from Hotel Management
18-Aug-2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Roger, Thank you for staying at Airport Honolulu Hotel! We are glad to hear we were able to meet most of your expectations. We do apologize that your dining room experience was not to your satisfaction and will look into it address your concerns. We look forward to welcoming you back. Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON, Canada

Nice overnight stay

Posted 14-Aug-2017
Nice overnight stay if you need to catch an early flight and need a shuttle bus. Room is clean. The hotel is only 5 mins away from airport. But the Shuttle bus is every 30 mins. we were just unlucky we waited 30 mins in the airport, we should figure this out early so we won't wondering what's going on. Everything else are good.
Comment from Hotel Management
15-Aug-2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Lynn- Thank you for staying at Airport Honolulu Hotel. We appreciate your feedback and are glad you found our location clean and convenient. We hope you will return to visit again. Mahalo
2 out of 5
by A verified traveller from San Francisco

Close to airport

Posted 13-Aug-2017
Pros: Close to airport, free shuttle
Cons: Offer a free continental breakfast, or at least coffee in the lobby. Those small things go a long way. Front desk staff could be nicer.
Location: On busy highway, close to airport.
We stayed one night here because it was close to the airport, and they have a free shuttle to the airport. It's right on the highway basically, so not a beautiful location, but it served it's purpose. Upon arriving I was pleased to see a nice lobby. But the "nice" stopped there. We stayed in the second building over from the lobby, and the hallways were dreary, the room was just ok. It was dated, but fairly clean. There was a fridge & microwave. The wall A/C barely kept up and the room was humid. For that reason mostly, I couldn't wait to get out of there. I wouldn't stay here again. For the price we paid, I'd stay over in Waikiki and get up earlier to get to the airport.
Comment from Hotel Management
15-Aug-2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Laurie- Thank you for staying at the Airport Honolulu Hotel and for leaving your review and feedback, it is greatly appreciated and will be considered as we continue to make improvements!We hope for another opportunity to you host you again! Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Aug-2017
Clean room, short waits for shuttle, excellent breakfast.
Comment from Hotel Management
11-Aug-2017 by Ellie, Hotel Management
Aloha - Mahalo for staying with us. We appreciate taking the time to send us your great feed. We look forward to hosting you again soon. Aloha! Ellie Agustin, Sales and Marketing
5 out of 5
Recommended
for Everyone
by A verified traveller

Hotel is on the airport.

Posted 02-Aug-2017
We choose the Hotel to make and early departure and the staff supported us well. The shuttle left early to get us to the airport and we made our flight easily.
Comment from Hotel Management
04-Aug-2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha, Thank you for staying at Airport Honolulu Hotel! We are glad to hear we were able to meet your expectations and hope you enjoyed your stay with us. We look forward to welcoming you back again soon!