Interior

Reviews of The Marine Hermanus

5 out of 5
The Marine Hermanus
Marine Drive, Walker Bay, Hermanus, Western Cape

Reviews

9.4

Exceptional

Rating 10 - Excellent. 112 out of 150 reviews" "
Rating 8 - Good. 31 out of 150 reviews" "
Rating 6 - Okay. 4 out of 150 reviews" "
Rating 4 - Poor. 3 out of 150 reviews" "
Rating 2 - Terrible. 0 out of 150 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service so friendly and helpful !
Stayed 1 night in Feb 2024
Response from Michel Bouic on 17 Feb 2024
Dear Bruce. Thank-you for your wonderful feedback received. We look forward to welcoming you back in the near future. Warm regards, Michel Bouic, General Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay in Hermanus.
We booked this location thinking we were going to see the whales but got it wrong. They have moved on after October/November and we went early December. Having said that we are really pleased that we stayed in Hermanus for a few nights. It is a beautiful place and a world away from Cape town. The Marine is a delightful hotel with fantastic food, a nice quiet pool area and a short walk from many restaurants and shops. We had a lovely room although we did not pay extra for a sea view. Since there were no whales to see that was fine.
Stayed 3 nights in Dec 2023
Response from Michel Bouic on 24 Dec 2023
Dear KimThank-you for your wonderful feedback received. We are delighted that you had such an enjoyable stay with us. We look forward to your return stay with us in the near future.Warm regards, Michel Bouic, General Manager

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite a few issues Michel, General Manager, went out of his way to ensure we had a wonderful time at the hotel. His team clearly enjoy being at the hotel and ensuring everyone is having a great time and helping out with any queries or reservations. Ensure you take a trip to Creation for the wine tasting which is memorable. We will return for Whale watching next year.
Stayed 3 nights in Dec 2023
Response from Michel Bouic on 24 Dec 2023
Dear WendyThank-you for your feedback received. It was our pleasure having you stay with us and we very much look forward to your return stay with us during our whale season.Warm regards, Michel Bouic, General Manager

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and grounds - larger than average rooms with very comfortable beds and great views of the ocean. 5 minutes walk to town centre for all restaurants however hotel food was very good too. Pool area and spa wonderful too !
Stayed 4 nights in Nov 2023
Response from Michel Bouic on 17 Nov 2023
Dear Donna. Thank-you for your feedback received. I am delighted that you had a lovely stay with us. We look forward to welcoming you back in the near future. Warm regards, Michel Bouic, General Manager

10/10 Excellent

Anna Rita

Stayed 1 night in Oct 2023
Response from Michel Bouic on 17 Nov 2023
Dear Anna. Thank-you for your 10 out of 10 rating. We look forward to welcoming you back in the near future. Warm regards, Michel Bouic, General Manager

4/10 Poor

Kylie

Stayed 1 night in Sep 2023
Response from Michel Bouic on 3 Oct 2023
Dear KylieThank-you for staying with us at The Marine Hotel. I am saddened that my team and I were not able to meet your expectation during your recent stay with us. We would very much like to improve on where we failed. Please do feel free to contact me on gm@themarine.co.za so that I can hear your concerns and action where we need to improve. Warm regards, Michel Bouic, General Manager

10/10 Excellent

Leslie, St Maarten

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was immaculate. The staff are superb. Definitely recommend the hotel.
Stayed 1 night in Sep 2023
Response from Michel Bouic on 3 Oct 2023
Dear LeslieThank-you for your feedback received. We are thrilled that you found the hotel to be immaculate and that you gave praise to the staff. We look forward to your return visit to The Marine. Warm regards, Michel Bouic, General Manager

10/10 Excellent

Beate Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice rooms, good breakfast, staff very friendly. They also have a great spa, had a fantastic massage there. I would go back in a heartbeat.
Stayed 2 nights in Sep 2023
Response from Michel Bouic on 3 Oct 2023
Dear Beate MariaThank-you for your lovely feedback received. I am delighted that your thoroughly enjoyed all that The Marine has to offer. From our location, to our rooms, the food served, our amazing staff and the relaxing Spa. We look forward to your return visit in the near future. Warm regards, Michel Bouic, General Manager

10/10 Excellent

J

Stayed 1 night in Aug 2023
Response from Michel Bouic on 3 Oct 2023
Dear JThank-you for your feedback. We are delighted that you thoroughly enjoyed your stay with us. We look forward to welcoming you back to The Marine, Hermanus. Warm regards, Michel Bouic, General Manager

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Michel Bouic on 3 Oct 2023
Dear NaomiThank-you for your feedback. I am delighted that you have an enjoyable stay with us. Warm regards, Michel Bouic, General Manager

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is fantastic, they make you feel so special, room is immaculate with lovely little touches like a hot water bottle in your bed at night.
Stayed 6 nights in Jul 2023

8/10 Good

Pearl

Stayed 1 night in Jun 2023

10/10 Excellent

keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was 5 star
Stayed 1 night in May 2023

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property deserving of every accolade from the moment of check in , when we were offered hot towels for our faces and honey lemon rooibus tea. Rooms were plush, the staff was very attentive without hovering. Both the complimentary breakfast and our fabulous dinner were 5 star.
Stayed 1 night in Mar 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great hotel in a perfect location
Stayed 1 night in Feb 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel
We came away for two nights to be close to the beach and within easy drive of the two wine valleys - Elgin and Hemel en-Arde. The welcome by hotel staff was superb and we thought highly of the Pavilion Restaurant. The sea view room was well appointed and we loved the high quality bed linen.
Stayed 1 night in Nov 2022

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay. Only reason for staff rating was 1 individual. Almost seemed as though they intentionally put us in the least desirable room ( the hotel was 3/4 empty )even though we booked a sea view luxury suite, we got a partial view on the 1st floor. When I mentioned it was quite noisy above us, another member immediately moved us upstairs to a great room. Don’t get me wrong, except for 1 hiccup, this is a very nice place, with killer views, and very good food. (Also, right next to shops and restaurants).
Stayed 1 night in Nov 2022

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with friendly staff and a perfect location for a Hermanus stay and we were able to see whales from the grounds of the hotel

8/10 Good

Moira

Liked: Staff & service, property conditions & facilities, room comfort
Marine Hermanus,
We loved our room it was small but very comfortable, the issue we came upon was that there were peanuts on the floor when we checked in, we spoke to reception who then spoke to housekeeping who must have picked up the peanuts as we didn't find them when we came back to the room. The hotel is our favourite in Hermanus, and the upgrading of the rooms are an absolute positive enhancement to a fabulously positioned hotel.
Stayed 1 night in Sep 2022

10/10 Excellent

Sylvia

Stayed 2 nights in Aug 2022

10/10 Excellent

Peter

Stayed 4 nights in Jun 2022

10/10 Excellent

Rosalind, Cape Town

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this historic hotel is magnificent, on the cliff edge high above the sea. It has wonderful views of Walker Bay and is very accessible to the town centre. The staff and service are excellent. We loved our charming room. The interiors are beautiful, the main lounge has been redecorated and is stunning. We loved having breakfast outside in the front of the hotel with sea views. Excellent wifi, easy free parking. We would love to return and would recommend this hotel.
Stayed 1 night in Jun 2022

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and stunning location, no need to use the car, Hotel staff are fantastic, service is excellent and breakfast is superb, wish we could have stayed longer
Stayed 3 nights in Jun 2022

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Traditional charm
Hotel is utterly charming. Beautifully furnished, stunning views, amazing service. Truly first-rate.
Stayed 2 nights in Mar 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb sea views from the front rooms.
Stayed 2 nights in Mar 2022

10/10 Excellent

Riaan

Stayed 2 nights in Feb 2022

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I had the best time at the Marine hotel. It was a night away from the kids and we couldn’t have chosen a better hotel. The service was excellent and location was beautiful. We loved the pool and our room was perfect. We will definitely stay here again.
Stayed 1 night in Feb 2022

10/10 Excellent

JP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

MLB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whale of a time
Great place to stay. Very central. Walking distance to shops. Friendly staff and great meals.
Stayed 1 night in May 2021

10/10 Excellent

JMB

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic old world charm.
Stayed 2 nights in May 2021

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite Experience
We were very impressed with this experience . Staff are very friendly and helpful . A special thank you to Lhonti who treated us as Royalty . Cleanliness of the hotel and room is 8 star . Our room was absolutely stunning .
Stayed 1 night in Apr 2021

10/10 Excellent

Yaneshree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fantastic and the staff was excellent from the security guard right to the person cleaning the rooms. Location is fabulous
Stayed 2 nights in Dec 2020

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picture perfect
Amazing room and views.
Stayed 3 nights in Feb 2020

8/10 Good

J R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timeless Elegance
A truly first class hotel located in a perfect location overlooking the bay with lots of restaurants nearby. No whales this time of year but a great location during whale spotting season.
Stayed 2 nights in Nov 2019

10/10 Excellent

Janda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oustanding
Outstanding food and service. Perfect location, you just don't want to leave the hotel. The warm pool on the cloudy day was marvelous.
Stayed 1 night in Sep 2019

10/10 Excellent

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Amazing property and location
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views and beautiful rooms. The bathroom was a bit of a disappointment. Awful shower and tiny bath. In the room we stayed there was only a blind in front of the bathroom window which was completely see through from outside at night when the light was on inside. I hence had showers in the dark at night. The towels provided were small and skimpy - one would expect large luxurious towels in a 5 star hotel. Overall a wonderful experience and this will remain my hotel of choice to stay in Hermanus.
Stayed 2 nights in Aug 2019

8/10 Good

Moira

Liked: Cleanliness, staff & service, room comfort
A winter's tale....
We really love the hotel and its location, but in winter it is very different, the cold cuts thru the rooms and the windows really need to be replaced, as many of them have gaps or don't close and all are single glazing. Thank heavens for the heated A/C. Breakfast was good and the complimentary mini bar was a nice touch.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely luxurious and beautiful hotel!! Staff service was outstanding and the decor was stunning - one of the best boutique hotels we’ve stayed in.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By the sea !
Outstanding hotel. Best position with ocean view; great walk along the cliff for whales spotting; delicious food; lavish breakfast; staff curtesy. All to contribute to a memorable experience.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

caryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Gorgeous hotel in a great location, on the water and steps away from shopping and restaurants. The swimming pool is so beautiful! This is where we stay whenever we are in Hermanus.
Stayed 6 nights in Feb 2019

6/10 Okay

Nico

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent view, position, great walk by the ocean, delicious food, great breakfast!
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018