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Reviews of Pezula Nature Retreat

Pezula Nature Retreat
Lagoonview Drive, Sparrebosch, Eastern Head, Knysna, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 127 out of 181 reviews" "
Rating 8 - Good. 33 out of 181 reviews" "
Rating 6 - Okay. 7 out of 181 reviews" "
Rating 4 - Poor. 7 out of 181 reviews" "
Rating 2 - Terrible. 7 out of 181 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!!!! We were treated like royalty. There was a glitch when we arrived and they showed our reservation had been cancelled. It was a mistake and they got it sorted out and all turned out great! Will definitely be back!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Thiren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Nicol Johannes

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stay regularly at Pezula Hotel and this was the worst ever We booked an interleading family room. In the kids bedroom there were 💩 on the wall next to toilet. Our bed was horrible and hard...kettle not working. We phoned reception to send the golfcart to collect our luggage at check out..non excisting...did not even pitch. We carried all luggage up to our car. Arrived at breakfast we ordered 2x cuppachinos. Staff where shouting an arguing in front of us....we did not get our cappuchinos...I went and asked again where it is and still after another 10min we left without coffee.. Personally It sounded like 1 staff member were not sober. We did not receive the R399 credit..I did asked them about it.. So sad that our favourite Hotel in Knysna was the worst experience ever
Stayed 1 night in Sep 2023

10/10 Excellent

Nicol Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Love the property!! Had a great time with my family
Stayed 2 nights in Aug 2023

10/10 Excellent

Emmanuel, Quito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a unique property
Stayed 1 night in Jul 2023

10/10 Excellent

Neil

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pezula Nature Hotel & Spa impressed us with the dual-room adjoining family suite. Plenty of room and upscale furnishings. The restaurant had a great breakfast each morning, a buffet as well as option to order. We had a car rental and went to several sanctuaries in the area. Spa was beautiful and relatively inexpensive. The grounds are kept exceptionally well. If you are in the George/Knysna area, this is a great choice for a hotel in a central location.
Stayed 2 nights in Jul 2023

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Fantastic hotel in the most beautiful part the world. Only issue was no hot water to a take a bath & when asked to have it sorted out, nothing was done:(
Stayed 2 nights in Jul 2023

10/10 Excellent

Emmanuel, Quito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is unique
Stayed 1 night in Jul 2023

10/10 Excellent

Charity, Gaborone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean with nice room view. Excellent Spa facility, and the service was excellent which made our stay memorable
Stayed 1 night in Jun 2023

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Timothy, Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

6/10 Okay

saloni

Stayed 3 nights in Aug 2022

2/10 Terrible

Ahmad

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never ever try it
Stayed 4 nights in Jul 2022

10/10 Excellent

Edmund

Stayed 3 nights in Jun 2022

10/10 Excellent

Willem

Stayed 1 night in May 2022

10/10 Excellent

lunga

Stayed 2 nights in Apr 2022

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, spacious accommodation.
Stayed 2 nights in Apr 2022

10/10 Excellent

EUNKYUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Super nice staff.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

rainer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
spectacular view, close to the golf course
Stayed 2 nights in Feb 2022

10/10 Excellent

Dango

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

4/10 Poor

Refilwe EE

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Nice break at a coastal resort!
The establishment is clean and well kept, however I am very dissatisfied with their service in general, from restaurant, they were short staffed and very slow. On arrival our room was not fully serviced, no towels had to request from housekeeping. The staff appeared to be overwhelmed and as such our a damper on an otherwise beautiful holiday. The breakfast offer was very limited and bland, not food you can eat more than once.
Stayed 6 nights in Dec 2021

10/10 Excellent

Onnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

4/10 Poor

Aaron

Liked: Room comfort
Disliked: Cleanliness
Avoid
Beautiful property but it appears to be in the midst of financial trouble. Water was off in our room when we arrived. They stated they would advise once turned on but after a few hours we tried it and it was on but the water came out brown. After running for several minutes, the system did not clear and bathtub filled with brown water. Went to dinner and it was freezing in dining area (no heat running). I told hotel about sewage looking water and she said to keep running but I did not want to pop the drain due to floating sentiment. She advised they would send maintenance to drain but returned to room and they had not. I put my hand in the gross water to drain bathtub- yuck. Told my acquaintance while there that the staff have been known to steal items (he knew because he had worked there previously. Avoid this hotel
The water flushing itself after being turned off on arrival
Had to drain this myself
Lobby-doors left open left very cold dining area at night
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Not 5 star
Not what I have expected from a 5 star property. The staff was great, but the place looks run down. Yes covid can be blamed. But they still seemed very busy,enough to keep standards high. The restaurant was sad. The food was not great. I had chicken wings, which they were waiting on the delivery for. It was not what you would expect from a 5 star establishment. You can see they are under staffed. The staff they have seems to struggle to exactly what to do. Yet it's not their fault, it's lack of training and management presence. The room was nice. One thing worried me the most: I have paid my bill at the restaurant and bar, only for a staff member to call me at my room saying I have paid short? Yet I sat there 2 hours without them saying anything. He wanted to come collect the money from my room? I refused. The next day there was no record of this? My worry was that the guy was trying to make a quik buck? So overall they reputation they have definitely does not live up to what you get, or pay for.
Stayed 1 night in Sep 2021

10/10 Excellent

Zaakir A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing stay at Pezula, all was in order, service was excellent.
Stayed 2 nights in Sep 2021

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Friendly staff. Treat you as a King.
Stayed 3 nights in Aug 2021

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

NAZEER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2021

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Spacious rooms with all the facilities you need. Extremely attentivr staff. Beautiful pool area.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We have stayed at Pezula many times over the years and it remains one of our favourites. On this occasion you can feel the impact of covid in terms of the limited restaurant offerings and skeleton staff. However, it was still a wonderful couple of days to recharge the batteries in luxury.
Stayed 2 nights in Jan 2021

8/10 Good

Nafiesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021

10/10 Excellent

Lulama

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect holiday stay
Our stay was amazing, we really enjoyed it. The only down side was the breakfast, there wasn’t much variety so we had the same thing on all the three days
Stayed 3 nights in Nov 2020

2/10 Terrible

Gyanashwar

Business traveller
Disliked: Staff & service
Disappointed and not worth the money
Chef sat with us for half an hour just after check in. My wife is vegan and we placed an order with him so he can arrange dinner and breakfast. Dinner was not prepared, we had so wait 2 hours and our meal was cooked as specified. We did not have dinner. Same with dinner the chef made excuses for not having vegan meal prepared. Not worth the money staying there.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and superb location overlooking Knysna. Exceeded all expectations.
Stayed 8 nights in Feb 2020

10/10 Excellent

Ebraheem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is incredible, sure I recommend it for others, and i will stay there again if i came another time.
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Room fantastic. Spa overprice and not worth it. Room service is a zero - Ask twice for water for our room - never got it. Shower Water- sometimes cold and sometimes extremely hot. Breakfast food is great. Just a bit disorganize staff and management.
Stayed 2 nights in Jan 2020

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most luxurious, stunning, relaxing getaway!
Stunningly amazing!!
Stayed 2 nights in Dec 2019

10/10 Excellent

Thembani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pezula Resort Review
Beautiful location and surroundings. Very nice staff and excellent service all around with superb facilities for the guests
Stayed 3 nights in Dec 2019

10/10 Excellent

Sadaf, Johannesburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great service. Special thanks to the concierge manager Alistaire who went above and beyond for us. One of the best properties Ive stayed at in South Africa in terms of service and attention to detail.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay at pezula. Whilst grid issues were causing blackouts, the staff worked hard to minimise disruption
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Hemalini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!!!
Excellent stay all round. Friendly, professional and resourceful staff that are always willing to assist. Food was great as well.
Stayed 3 nights in Aug 2019

10/10 Excellent

Ewald R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

chinekwu

Liked: Cleanliness, staff & service
Pezula is Great!
Pezula was good in terms of amenities. The room decor is a bit tired though not modern but its very comfortable. The service providers are very freu6ndly and warm and willing to assist prompty. Food there is not great and not a lot pf options.. was not impressed with the food. Alistair the conceirge is awesome and gave great tips on what to do and tour operators!!
Stayed 4 nights in Jan 2019

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pezula hotel
Pezula never disappoints. Beautiful spa and room. The restaurant however is not what it used to be after the change of ownership and can be significantly improved.
Stayed 1 night in Dec 2018

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely I will stay next time there
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Pezula Hotel Knysna
We have stayed 3 times over last 3 years when it was a Hilton Conrad but property has deteriorated dramatically since then. Rooms need renovation and Aircon did not work. Maintenance said they could not fix so at least they provided a fan. It took forever for hot water to get a shower which wasted too much water. On the plus side the staff were friendly enough, buffet breakfast was fine and Spa was still very good.
Stayed 5 nights in Dec 2018

10/10 Excellent

Dr Nomalizo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place of pure tranquility
My partner and I had the best experience of our life time. Pezula is really a place where one gets peace of the mind, body and soul.
Stayed 2 nights in Sep 2018