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Reviews of Abbey Hotel Bath, A Tribute Portfolio Hotel

4 out of 5
Abbey Hotel Bath, A Tribute Portfolio Hotel
1 North Parade, Bath, England

Reviews

8.4

Very good

Rating 10 - Excellent. 486 out of 1003 reviews" "
Rating 8 - Good. 313 out of 1003 reviews" "
Rating 6 - Okay. 109 out of 1003 reviews" "
Rating 4 - Poor. 67 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Abbey is in the perfect location. It's minutes from the beautiful church and roman baths. Within easy walking distance to stores and restaurants. No onsite parking, but a pay car park was within minutes.
Stayed 2 nights in Apr 2024

8/10 Good

Harriet

Liked: Cleanliness, property conditions & facilities
Perfect location for the city of Bath
Stayed 1 night in Apr 2024
Response from Sannah on 16 Apr 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

10/10 Excellent

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice, historic hotel in a central location. It was an easy walk from the train station and very close to the Roman Baths. The area right outside the hotel is bustling with activity day and night, but it was fun for people watching. The sound-proof windows help to block out the noise, so just close them all the way.
Stayed 1 night in Apr 2024
Response from Sannah on 13 Apr 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great 3 Star Hotel with great staff.
Stayed 2 nights in Apr 2024
Response from Sannah on 13 Apr 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

10/10 Excellent

Molly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property right in the heart of Bath. Quick and easy walks to everything!
Stayed 1 night in Mar 2024
Response from Sannah on 1 Apr 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a great hotel with a lot of character!
Stayed 1 night in Mar 2024
Response from Sannah on 1 Apr 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

10/10 Excellent

Ian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Enjoyable stay. Dog friendly and staff helpful and friendly.
Stayed 1 night in Mar 2024
Response from Sannah on 18 Mar 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, cozy hotel. Has a modern yet quaint vintage vibe. The amenities are kept up to date. They also use LED lighting, I noticed, so props to eco-friendliness. Accommodating, courteous staff, and the pricing (especially for a day-of reservation) was more than agreeable. I'd definitely stay here again if I travel to Bath, England another time.
Stayed 1 night in Dec 2023
Response from Sannah on 8 Mar 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sannah on 26 Feb 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

10/10 Excellent

Rodney

Travelled with family
Liked: Amenities
Fantastic hotel in the centre of Bath. Amazing family room fitted to a very high standard and loads of space. Will definitely be returning.
Stayed 1 night in Feb 2024
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and property. Staff was very friendly. Breakfast was nice with plenty of choice. Couldn’t fault the room with a massive bathroom. Only fault we could find was the noise outside the hotel after midnight, we think it was coming from the nightclub over the road and people congregate by the pubic phone boxes which are outside the 500s rooms
Stayed 2 nights in Feb 2024
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

8/10 Good

shannon

Stayed 4 nights in Jan 2024
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

8/10 Good

Ayshia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bath stay
Gallery room was cold. Two plug in heaters in the room. Other than that good hotel, friendly staff & great location. Parking nearby at Southgate is short walk away from hotel.
Stayed 1 night in Jan 2024
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

10/10 Excellent

Pawel

Stayed 1 night in Jan 2024
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

4/10 Poor

Kirsty

Travelled with partner
Disliked: Staff & service
We paid for a Gallary Room with a sofa bed and were put in a double bed and they refused to move us so to the correct room, we paid more for a room we werent given to stay in.
Stayed 2 nights in Jan 2024
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. Our sincere apologies for any inconvenience caused throughout your stay. Reception Team.

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price for a nice hotel in an excellent location
Stayed 1 night in Jan 2024
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

6/10 Okay

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The area was perfect for walking around Bath. The staff was great and helpful. The hotel was a bit worn out but a good price. The room wasn’t very clean and was not ready at check in time.
Stayed 1 night in Jan 2024
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. Our apologies for any inconvenience caused throughout your stay. Reception Team

8/10 Good

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel, excellent location
We got a superb family room with two king beds. Staff were friendly and helpful. Very good breakfast.
Stayed 1 night in Jan 2024
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

4/10 Poor

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed with our stay. On arrival at our room we discovered that the bed linen was frayed and torn on the fitted sheet, duvet cover was far to big for the duvet supplied. The carpet had not been hoovered or the units wiped down. Bathroom had mould above the shower and shower tray was dirty. The room was certainly not worth the price we paid on comparison to other hotels in the area. Staff were unhelpful and just shrugged when approached about the subject and still awaiting a responce from the manager.
Stayed 1 night in Dec 2023
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. Our apologies for any inconvenience caused throughout your stay. Reception Team

4/10 Poor

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 2-night family stay at Abbey Hotel in Bath
Starting with the positive: the location of the hotel is very convenient and the service was friendly and nice. The breakfast was also lovely with nice a-la-carte options alongside a simple but has-everything-you-need buffet. We had the family room which was spacious enough and with a lovely design/decor. On the things to improve: the room wasn't very clean when we checked-in and the sofa-bed (for the kids) was not very comfortable.
Stayed 1 night in Dec 2023
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 2-night family stay at Abbey Hotel in Bath
Starting with the positive: the location of the hotel is very convenient and the service was friendly and nice. The breakfast was also lovely with nice a-la-carte options alongside a simple but has-everything-you-need buffet. We had the family room which was spacious enough and with a lovely design/decor. On the things to improve: the room wasn't very clean when we checked-in and the sofa-bed (for the kids) was not very comfortable.
Stayed 1 night in Dec 2023
Response from Sannah on 18 Feb 2024
Thank you for your valuable feedback. We hope to welcome you again in the future. Reception Team

8/10 Good

Terry, Oshawa

Stayed 2 nights in Dec 2023

4/10 Poor

Leighton

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I will not stay at the Abbey Bath Hotel again!
The hotel is in a prime location. The only good point about this hotel. Unfortunately the bar area is very small & can fill up quickly. Our room was NOT good enough. This hotel is marketed as a premier hotel & has a price point to match, as such I expected a premium stay. The bedroom had mould on the wall around the soaking wet windows (indoor). Thankfully we had heavy blackout curtains to cover it up. A fridge cabinet without the fridge. A tv with the volume programmed not to go above 13. The bed 2 singles pushed together with a mattress topper (was actually really comfortable). The en-suite floor tiles that moved when walked upon, the towel warmer ready to fall away from the wall. The interior door that’s rotting from the base.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tamara

Stayed 1 night in Dec 2023

6/10 Okay

Sharon

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Nicely located hotel for the main Bath attractions. Small but clean and stylish room with good bath and tea making provisions. However, the heating system was impossible to work and needed instructions which were not provided resulting in a stiflingly hot room. I reported this and that the shower sprayed over the glass panel onto the toilet and that there was light bulb missing over the bed. The shower and light bulb were fixed very quickly but the heating was a disaster and never resolved. Also, there were at least 6 large air-conditioning units right outside the window and a large kitchen extractor resulting in a constant mid level noise. I believe that this room should be marketed at a lower rate to make up for the noise disruption and that future guests should be made aware. The room number was 208 - beware!
Stayed 2 nights in Dec 2023

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really lovely. Unfortunately our room heating didn’t work so there were 3 radiators provided, it took a long while to heat up. The room and hotel itself was lovely however
Stayed 1 night in Dec 2023

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very convenient for shopping and local pubs and restaurants.
Stayed 1 night in Nov 2023
Response from Sannah on 24 Nov 2023
Dear Guest, Thank you for returning back to the Abbey Hotel for your stay. We hope to welcome you again in the future. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Abbey Hotel Bath, a Tribute Portfolio Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.RegardsReception Team

2/10 Terrible

Jordan

Stayed 1 night in Nov 2023

8/10 Good

Ximena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is great
Stayed 1 night in Nov 2023
Response from Sannah on 23 Nov 2023
Thank you for your valuable feedback. We hope to welcome you back in the future. Reception Team

4/10 Poor

Graeme

Disliked: Property conditions & facilities
For nearly £300 a night, the room was tiny and nothing like those shown in the pictures. Eggs Benedict for breakfast was perhaps the worst I have had, anywhere - packet ham, poacher pan eggs and the most horrible hollandaise, I could not eat it. Such a disappointment, my daughter has made me better eggs Benedict.
Stayed 1 night in Nov 2023
Response from Sannah on 19 Nov 2023
Good Evening, Our sincere apologies for not meeting your expectations during your stay. We have noted all your points and will try our level best to correct these for the future. Kind Regards Reception Team

6/10 Okay

Holly

Travelled with family
Liked: Property conditions & facilities, room comfort
Hotel was fine, breakfast was terrible and service slow. Room was fine
Stayed 1 night in Nov 2023
Response from Sannah on 9 Nov 2023
Good Evening, Our sincere apologies for not meeting your expectations during your stay. We have noted all your points and will try our level best to correct these for the future. Kind Regards Reception Team

4/10 Poor

Jane

Travelled with family and small children
Disliked: Staff & service, amenities
The property location was perfect. Unfortunately they do not give you the room you pay for, the bathroom door was broken, keys to room kept malfunctioning and breakfast was a 1hr wait and paid for 2 morning breakfasts and was allowed 1. Due to system upgrade errors
Stayed 2 nights in Nov 2023
Response from Sannah on 5 Nov 2023
Good Evening,Thank you for your feedback.We apologise for any issues risen during your stay.Please write to us on reception@abbeyhotelbath.co.uk so we can see what we can do for you.Kind RegardsReception Team

6/10 Okay

Sandra

Stayed 1 night in Oct 2023
Response from Sannah on 4 Nov 2023
Good Evening,Our sincere apologies for not meeting your expectations during your stay.We have noted all your points and will try our level best to correct these for the future.Kind RegardsReception Team

6/10 Okay

Lucia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sannah on 4 Nov 2023
Good Evening,Our sincere apologies for not meeting your expectations during your stay.We have noted all your points and will try our level best to correct these for the future.Kind RegardsReception Team

10/10 Excellent

Calum

Stayed 3 nights in Oct 2023
Response from Sannah on 30 Oct 2023
Dear Guest, Thank you for returning back to the Abbey Hotel for your stay. We hope to welcome you again in the future. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Abbey Hotel Bath, a Tribute Portfolio Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.RegardsReception Team

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent position for exploring Bath. Everything within walking distance and close to many good restaurants. Overall Hotel excellent. Room comfortable but perhaps a bit smaller than expected and quite dark. Bathroom facilities excellent. Breakfast very good but bacon could be a little less tough. But would definitely recommend hotel.
Stayed 2 nights in Oct 2023
Response from Sannah on 23 Oct 2023
Dear Guest, Thank you for returning back to the Abbey Hotel for your stay. We hope to welcome you again in the future. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Abbey Hotel Bath, a Tribute Portfolio Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.RegardsReception Team

2/10 Terrible

palminder

Disliked: Staff & service, property conditions & facilities
Firstly the pictures are very decieving and very small. The A/C cannot be controlled in the room and the room was very stuffy and hot. The TV was lagging and constantly buffering and i could not connect my phone to mirror on TV. The source button would not work and was told to use the buttons oj the TV. The staff did not help to rersolve this and was told they will make a good will gesture however nothing was done.
Stayed 5 nights in Oct 2023
Response from Sannah on 22 Oct 2023
Thank you for your valuable feeback.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy stay at the Abbey, close proximity to train station but also right in the heart of things in lovely Bath. Friendly and helpful hotel staff, nice hot shower and clean comfy room.
Stayed 5 nights in Oct 2023
Response from Sannah on 22 Oct 2023
Dear Guest, Thank you for returning back to the Abbey Hotel for your stay. We hope to welcome you again in the future. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Abbey Hotel Bath, a Tribute Portfolio Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.RegardsReception Team

8/10 Good

Kim

Stayed 1 night in Oct 2023
Response from Sannah on 19 Oct 2023
Dear Guest,Thank you for your valuable feedback.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sannah on 13 Oct 2023
Dear Guest,Thank you for your valuable feedback.

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 will be back
Amazing reception from when we arrived , very polite helpful with local information, Room was lovely , complimentary toiletries hair dryer , even robes and slippers, Fantastic location
Stayed 1 night in Oct 2023
Response from Sannah on 4 Oct 2023
Dear Kirsty,We are so glad that you choose to stay with us. Thank you for your kind words.We have passed on the feedback to all staff.We look forward to welcoming you back to at Abbey Hotel Bath, A Tribute Portfolio Hotel soon.RegardsReception Team

8/10 Good

Krystyna

Liked: Cleanliness, staff & service, property conditions & facilities
Central
Friendly hotel close to the station and central to many amenities.
Stayed 2 nights in Sep 2023
Response from Sannah on 27 Sept 2023
Dear Krystyna,We are so glad that you choose to stay with us. Thank you for your kind words.We have passed on the feedback to all staff.We look forward to welcoming you back to at Abbey Hotel Bath, A Tribute Portfolio Hotel soon.ReagrdsReception Team

10/10 Excellent

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room in a beautiful city. Super easy to get to, and very comfortable.
Stayed 1 night in Sep 2023
Response from Sannah on 21 Sept 2023
Dear Celeste,We are so glad that you choose to stay with us. Thank you for your kind words.We have passed on the feedback to all staff.We look forward to welcoming you back to at Abbey Hotel Bath, A Tribute Portfolio Hotel soon.RegardsThe Abbey Team

8/10 Good

Michael

Stayed 1 night in Sep 2023
Response from Sannah on 7 Oct 2023
Dear Michael,We are so glad that you choose to stay with us. Thank you for your kind words.We have passed on the feedback to all staff.We look forward to welcoming you back to at Abbey Hotel Bath, A Tribute Portfolio Hotel soon. RegardsReception Team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here a few times. Fetched our Westie. Dog friendly hotel very central location in Bath. Staff polite and friendly.
Stayed 1 night in Sep 2023
Response from Kamal Rajendra on 13 Sept 2023
Dear Ian,We are so glad that you choose to stay with us. Thank you for your kind words.We have passed on the feedback to all staff.We look forward to welcoming you back to at Abbey Hotel Bath, A Tribute Portfolio Hotel soon.RegardsKamal K Rajendra

10/10 Excellent

Peggy

Stayed 1 night in Sep 2023
Response from Kamal Rajendra on 13 Sept 2023
Dear Peggy,We are so glad that you choose to stay with us. Thank you for your kind words.We have passed on the feedback to all staff.We look forward to welcoming you back to at Abbey Hotel Bath, A Tribute Portfolio Hotel soon.RegardsKamal K Rajendra