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Reviews of Village Hotel Leeds South

4 out of 5
Village Hotel Leeds South
Capitol Boulevard West, Tingley, Leeds, England

Reviews

8.2

Very good

Rating 10 - Excellent. 448 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 116 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Will

Pretty standard
Stayed 1 night in Apr 2024
Response from Helen on 15 Apr 2024
Dear Will, thank you for taking the time to leave us feedback following your stay with us. Kind Regards

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Clean and well maintained.
Stayed 1 night in Apr 2024
Response from Helen on 16 Apr 2024
Dear Anna, thank you for taking the time to leave us feedback following your stay with us. Great to hear you had a good time and I do hope we can welcome you back very soon. Kind Regards

10/10 Excellent

Damilare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Helen on 6 Apr 2024
Dear Damilare, thank you for taking the time to leave us feedback following your stay with us. Great to hear you had a good time and I look forward to welcoming you back very soon. Kind Regards

6/10 Okay

Jason

Disliked: Staff & service, amenities
Basic
Stayed 1 night in Jan 2024
Response from Helen on 6 Apr 2024
Dear Jason,Thank you for taking the time to leave us feedback. I hope we can welcome you back very soon. Kind Regards,

10/10 Excellent

Shamila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My little girl loved the swimming pool. Was a perfect day out/night. Rooms were lovely and staff were very accommodating. Would definitely book again
Stayed 1 night in Mar 2024
Response from Helen on 16 Apr 2024
Dear Shamila, thank you for taking the time to leave us feedback following your stay with us. Great to hear your little girl loved the swimming pool. I do hope we can welcome you back again very soon. Kind Regards, Helen

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was ideal, TV was a good size breakfast was great. Staff were polite.
Stayed 1 night in Mar 2024
Response from Helen on 12 Mar 2024
Dear Sharon, thank you for taking the time to leave us feedback following your stay with us. Great to hear you enjoyed your stay with us. I hope we can welcome you back soon. Kind Regards

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok for the price, but breakfast was a bit basic (cheap sausage and bacon / limited choice). Room was clean and bed comfortable
Stayed 1 night in Feb 2024
Response from Helen on 28 Feb 2024
Dear Gary, thank you for taking the time to leave us feedback. I am sorry our breakfast offering fell below your expectations. This feedback will be shared with the relevant people to look into. I do hope you will be back to see us again soon if you are in the area. Kind Regards

6/10 Okay

James

Business traveller
Disliked: Staff & service
Cleaning staff walked into my room 4 times before I had left to check out. DO NOT DISTURB MEANS DO NOT DISTURB.
Stayed 1 night in Feb 2024
Response from Helen on 12 Feb 2024
Dear James, thank you for taking the time to leave us feedback. I am sorry to hear you were disturbed by our Housekeeping team. I have shared this feedback with our head housekeeper to address with his team. Kind Regards,

6/10 Okay

Philip

Business traveller
Good BUT still await reciept for meals at boking out - not recieved yet
Stayed 1 night in Jan 2024
Response from Helen on 20 Jan 2024
Dear Philip, thank you for taking the time to leave us feedback. I am sorry you are still awaiting a receipt. If you can email us directly we can sort this for you right away. reception.southleeds@village-hotels.com. I look forward to hearing from you. Kind Regards

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Helen on 20 Jan 2024
Dear Kevin, thank you for taking the time to leave us feedback. I do hope we can welcome you back again very soon. Kind Regards, Helen

6/10 Okay

Gareth, Birmingham

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The bathroom was flooded when we arrived, reported but no one came to fix. Next morning had a shower which water flooded floor and outside door as i guess drain is not good as disabled room. reported again was offered to speak manager or free coffee, but had to get in with the day so refused, other wise room nice few bashes items but clean.
Stayed 1 night in Jan 2024
Response from Helen on 20 Jan 2024
Dear Gareth, thank you for taking the time to leave us feedback. I am sorry to hear you had some issues with your bedroom and sorry these were not rectified immediately. I have shared your comments with the relevant teams to look into. I do hope we can welcome you back if you are in the area. Kind Regards,Helen

6/10 Okay

Arabella

Travelled with group
Stayed 1 night in Jan 2024
Response from Helen on 20 Jan 2024
Dear Arabella, thank you for taking the time to leave us feedback. I hope we can welcome you back again soon. Kind Regards, Helen

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Helen on 11 Jan 2024
Dear Daniel, thank you for taking the time to leave us feedback following your stay with us. Great to hear you had a good time with us and I hope we can welcome you back very soon. Kind Regards

8/10 Good

Bushra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Helen on 11 Jan 2024
Dear Bushra thank you for taking the time to leave us feedback following your stay with us. Great to hear you enjoyed your time with us and I look forward to seeing you again soon KInd Regards, Heeln

10/10 Excellent

Yasar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay !!
Nice Clean rooms great staff and the Pool and Sauna were a great extra !!
Stayed 2 nights in Jan 2024
Response from Helen on 11 Jan 2024
Dear Yasar, thank you for taking the time to leave us feedback following your stay with us. Great to hear you had such a good time and enjoyed the facilities, I look forward to welcoming you back again soon Kind Regards, Helen

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service, not family friendly and dirty
Stayed 2 nights in Jan 2024
Response from Helen on 12 Jan 2024
Dear Guest, thank you for taking the time to leave us feedback. It would have been great to have known what the issues were so we could look into rectifying this. Kind Regards

8/10 Good

Steve

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Check in Palaver
Nice hotel with comfortable bed and spacious rooms. Two things which could be improved firstly there is a £5 per night parking charge which I can understand if you're in a City centre but there is nothing around this hotel it's on an industrial estate. Secondly the self check in is such an unnecessary process. It's not user friendly and takes ages after a long drive is something you could do without. However all the staff I spoke to were really friendly and helpful. Breakfast was good, standard buffet similar to most chain hotels with adequate choice. Evening meal menu was also good with plenty of choice at reasonable prices. I would stay again but please sort the check in process.
Stayed 1 night in Jan 2024
Response from Helen on 12 Jan 2024
Dear Steve, thank you for taking the time to leave us feedback. I am sorry you feel we charge unnecessarily for the car parking. If you book directly then most our rates include parking and access to our leisure facilities. Again, I am very sorry to hear you do not like the style of our check in. This is a system we have been using for a number of years and allows us to gather all data and any payments successfully. I understand it is not everyones idea of a good system. Glad to hear you enjoyed the rest of your time with us. Kind Regards Helen

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Excellent, good food , great accommodation Great value
Stayed 1 night in Jan 2024
Response from Helen on 12 Jan 2024
Dear Steve, thank you for taking the time to leave us feedback. Great to hear you had such a great time and I do hope we can welcome you back very soon. Kind Regards, Helen

8/10 Good

Zena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay friendly staff
Stayed 1 night in Dec 2023
Response from Helen on 8 Jan 2024
Dear Zena, thank you for taking the time to leave us feedback. Great to hear you had a good stay with us and I hope to welcome you back very soon. Kind Regards, Helen

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay at the Village Hotel. There was plenty of parking which was free after 5pm Friday for the weekend. The check in staff were very friendly and helpful and offered us complimentary mince pies and mulled wine! Our room was large and comfortable with plenty of storage space. The bathroom was also quite large and modern. Breakfast was tasty with a good amount of choice. We would definitely use this hotel if we are in the area again.
Stayed 2 nights in Dec 2023
Response from Helen on 30 Dec 2023
Dear Susan, thank you for taking the time to leave us feedback. Great to hear you had a good time and enjoyed the mulled wine and mince pie treats at check in. I do hope we can welcome you back again soon. Kind Regards, Helen

8/10 Good

CAROL

Liked: Cleanliness
I came to one of your Christmas functions. The set menu was Turkey which I don’t like, we requested a change, the meal that was offered was chicken, it all was delicious.thank you.. The room was fine, just was disappointed that no shower cap.
Stayed 1 night in Dec 2023
Response from Helen on 30 Dec 2023
Dear Carol, thank you for taking the time to leave us feedback. I am glad to hear you were able to get an alternative meal and enjoyed this. We have shower caps available on request at reception. I hope to see you again soon. KInd Regards, Helen

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wife’s birthday stay in Leeds
We’ve been here a few times and each time it has been a great stay. Really clean and great food and breakfasts 👌
Stayed 1 night in Dec 2023
Response from Helen on 30 Dec 2023
Dear Devon, thank you for taking the time to leave us feedback. Great to hear you enjoy staying with us and I hope we can welcome you back again soon. Kind Regards,

4/10 Poor

Natalie

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Helen on 30 Dec 2023
Dear Natalie, thank you for taking the time to leave us feedback. Kind Regards, Helen

10/10 Excellent

kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Helen on 30 Dec 2023
Dear Kenneth, thank you for taking the time to leave us feedback following your stay with us. Great to see you had a good time and hope to see you again soon. Kind Regards, Helen

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Needs usb ports in the rooms
Stayed 1 night in Dec 2023
Response from Helen on 30 Dec 2023
Dear Steven, thank you for taking the time to leave us great feedback. I hope you are back to see us again soon. Kind Regards, Helen

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Helen on 8 Jan 2024
Dear Christopher, thank you for taking the time to leave us feedback. Great to hear you had such a good time. Kind Regards, Helen

10/10 Excellent

aishah

Stayed 1 night in Dec 2023
Response from Helen on 31 Dec 2023
Dear Aishah, thank you for taking the time to leave us feedback. Great to see you had a good time. I hope we can welcome you back soon. Kind Regards Helen

6/10 Okay

Alice

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Helen on 11 Dec 2023
Dear Alice thank you for taking the time to leave us feedback following your stay . I do hope we can welcome you back again soon. Kind Regards

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Enjoyable stay with a few niggles
Good amount of parking which was free over the weekend. Bed was comfortable, no flat pillows. Unfortunately, the shower seal was broken and water was all over the bathroom floor everytime we had a shower. Room appeared a little dated - broken lamp, chips on doors etc. Good sized pool with sauna and steam room, which we paid a little extra for but was worth it! Breakfast was very average, but Starbucks was also available on site.
Stayed 2 nights in Dec 2023
Response from Helen on 11 Dec 2023
Dear guest, thank you for taking the time to leave us feedback. I am glad to hear you had a good stay with us. I am sorry to hear about the shower. Our maintenance team have been informed and will be addressing this immediately. I do hope we can welcome you back again soon. Kind Regards

10/10 Excellent

melissa

Stayed 1 night in Dec 2023
Response from Helen on 11 Dec 2023
Dear Melissa, thank you for taking the time to leave us such a good review. Great to see you had a good time and I do hope we can welcome you back very soon. Kind Regards, Helen

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious comfortable room. Reasonably good breakfast and good gym facilities but both at extra cost. Handy having a Starbucks onsite too. Attentive hosts in meeting areas too. Easy to get to from motorways etc but not particularly city centre.
Stayed 2 nights in Nov 2023
Response from Helen on 11 Dec 2023
Dear Chris, thank you for taking the time to leave us feedback. Great to hear you enjoyed your stay with us and I do hope we can welcome you back again very soon. KInd Regards,

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, facilities great, club room feeling a little tired. Some investment needed
Stayed 2 nights in Nov 2023
Response from Helen on 1 Dec 2023
Dear Justin, thank you for taking the time to leave us feedback. I have shared your comments with the maintenance team to look into. Glad you enjoyed the location and facilities. Kind Regards

10/10 Excellent

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Helen on 25 Nov 2023
Dear Paul, thank you for taking the time to leave us such lovely feedback. I look forward to welcoming you back soon. Kind Regards, Helen

2/10 Terrible

Matt

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Helen on 25 Nov 2023
Dear Matt, thank you for taking the time to leave us feedback. Kind Regards, Helen

6/10 Okay

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Helen on 25 Nov 2023
Dear Emma, Thank you for taking the time to leave us feedback.. Kind Regards, Helen

6/10 Okay

Jayne

Stayed 1 night in Nov 2023
Response from Helen on 10 Nov 2023
Dear Jayne, thank you for taking the time to leave us feedback. I do hope we can welcome you back again soon. Kind Regards

8/10 Good

Martin Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Helen on 10 Nov 2023
Dear Martin Paul, thank you for taking the time to leave us feedback following your stay with us. I do hope we can welcome you back again soon. Kind Regards

10/10 Excellent

Yasar

Stayed 1 night in Nov 2023
Response from Helen on 25 Nov 2023
Dear Yasar, thank you for taking the time to leave us feedback following your stay with us. Great to see you had such a good time. Hope we can welcome you back very soon. Kind Regards,

8/10 Good

Andrew

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Helen on 10 Nov 2023
Dear Andrew, thank you for taking the time to leave us feedback. I do hope we can welcome you back again soon. KInd Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, very clean and good food options.
Stayed 2 nights in Oct 2023
Response from Helen on 1 Nov 2023
Dear guest, thank you for taking the time to leave us feedback following your stay with us. Great to hear you had a good time. KInd Regards

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with minor frustrations
A good standard hotel in a convenient location but attention to detail something lacks. To my eternal frustration, if you don't have a club room you pay for parking and the gym. So this I class as a gym with a hotel not a hotel with a gym. Reception staff really nice, I do fall out with self check in. I don't mind the option of it being there but to check in as the receptionist stands there to guide you is strange. Food and beverage staff - evening they are all amazing especially the supervisor/manager guy. Morning is different with staff talking to each loudly (and sometimes over customers!) and about things like shifts and lunch bookings etc. This mornings conversation was around a whatsapp group. I don't mind staff talking to each other but sometimes focusing on customers would be nice. Bedroom was good, bed good, chair was very uncomfortable. Also on the 1st floor I think the view is the roof of the gym and air conditioning? View is awful and covered with tab ends, with a little bit of paint and the odd fake plant it could be improved. The air conditioning noise was dreadful and was heard loudly throughout the day and night. Maid didn't replace toilet rolls or clean cups which was a bit weird.
Stayed 3 nights in Oct 2023
Response from Helen on 1 Nov 2023
Dear Andrew, thank you for taking the time to leave us feedback following your stay with us. I am sorry to hear certain aspects fell below your expectations. These comments have been shared with the relevant people. I do hope you will be back to see us again soon. Kind Regards

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Ben, thank you for taking the time to leave us feedback following your stay with us. Great to hear you had a good time. I look forward to welcoming you back again soon. Kind Regards, Helen

8/10 Good

Declan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Declan, thank you for taking the time to leave us feedback. Glad you had a good time with us and hope to see you again soon. Kind Regards

8/10 Good

Chanay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Chanay, thank you for taking the time to leave us feedback. Great to hear you had a good time and look forward to welcoming you back. Kind Regards, Helen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and spacious. Receptionist very helpful.
Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Deare Guest, thank you for taking the time to leave us feedback. Great to hear you had a good time with us and hope to see you again soon. KInd Regards,

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room wasn't hoovered. Standard of painting (cutting in) is poor. Bathroom wasnt 100% clean. Have to pay an extra £5 per person for swimming (family of 4) Room looks modern, but its worn and tatty.
Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Guest, thank you for taking the time to leave us feedback. I am sorry to hear certain aspects of your stay fell below expectations. This has been shared with the head housekeeper for investigation. The swimming pool is charged @ 5 per room per night. Kind Regards

8/10 Good

Lisa

Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Lisa, thank you for taking the time to leave us feedback following your stay with us. great to hear you had a good time and look forward to welcoming you back again soon. Kind Regards, Helen

10/10 Excellent

Ibrahim

Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Ibrahim, thank you for taking the time to leave us feedback. Great to hear you had a good time and look forward to welcoming you back soon. Kind Regards

10/10 Excellent

paul

Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Paul, thank you for taking the time to leave us feedback following your stay with us. Great to hear you had a good time with us and I look forward to welcoming you back again soon. Kind Regards

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Helen on 12 Oct 2023
Dear Chelsea, thank you for taking the time to leave us feedback. Great to see you had a good time and I hope we can welcome you back again soon. Kind Regards