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Reviews of Village Hotel Leeds South

4 out of 5
Village Hotel Leeds South
Capitol Boulevard West, Tingley, Leeds, England

Reviews

8.2

Very good

Rating 10 - Excellent. 451 out of 1005 reviews" "
Rating 8 - Good. 311 out of 1005 reviews" "
Rating 6 - Okay. 115 out of 1005 reviews" "
Rating 4 - Poor. 65 out of 1005 reviews" "
Rating 2 - Terrible. 63 out of 1005 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shamila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My little girl loved the swimming pool. Was a perfect day out/night. Rooms were lovely and staff were very accommodating. Would definitely book again
Stayed 1 night in Mar 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was ideal, TV was a good size breakfast was great. Staff were polite.
Stayed 1 night in Mar 2024
Response from Helen on 12 Mar 2024
Dear Sharon, thank you for taking the time to leave us feedback following your stay with us. Great to hear you enjoyed your stay with us. I hope we can welcome you back soon. Kind Regards

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok for the price, but breakfast was a bit basic (cheap sausage and bacon / limited choice). Room was clean and bed comfortable
Stayed 1 night in Feb 2024
Response from Helen on 28 Feb 2024
Dear Gary, thank you for taking the time to leave us feedback. I am sorry our breakfast offering fell below your expectations. This feedback will be shared with the relevant people to look into. I do hope you will be back to see us again soon if you are in the area. Kind Regards

6/10 Okay

James

Business traveller
Disliked: Staff & service
Cleaning staff walked into my room 4 times before I had left to check out. DO NOT DISTURB MEANS DO NOT DISTURB.
Stayed 1 night in Feb 2024
Response from Helen on 12 Feb 2024
Dear James, thank you for taking the time to leave us feedback. I am sorry to hear you were disturbed by our Housekeeping team. I have shared this feedback with our head housekeeper to address with his team. Kind Regards,

6/10 Okay

Gareth, Birmingham

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The bathroom was flooded when we arrived, reported but no one came to fix. Next morning had a shower which water flooded floor and outside door as i guess drain is not good as disabled room. reported again was offered to speak manager or free coffee, but had to get in with the day so refused, other wise room nice few bashes items but clean.
Stayed 1 night in Jan 2024
Response from Helen on 20 Jan 2024
Dear Gareth, thank you for taking the time to leave us feedback. I am sorry to hear you had some issues with your bedroom and sorry these were not rectified immediately. I have shared your comments with the relevant teams to look into. I do hope we can welcome you back if you are in the area. Kind Regards,Helen

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Helen on 11 Jan 2024
Dear Daniel, thank you for taking the time to leave us feedback following your stay with us. Great to hear you had a good time with us and I hope we can welcome you back very soon. Kind Regards

8/10 Good

Bushra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Helen on 11 Jan 2024
Dear Bushra thank you for taking the time to leave us feedback following your stay with us. Great to hear you enjoyed your time with us and I look forward to seeing you again soon KInd Regards, Heeln

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay at the Village Hotel. There was plenty of parking which was free after 5pm Friday for the weekend. The check in staff were very friendly and helpful and offered us complimentary mince pies and mulled wine! Our room was large and comfortable with plenty of storage space. The bathroom was also quite large and modern. Breakfast was tasty with a good amount of choice. We would definitely use this hotel if we are in the area again.
Stayed 2 nights in Dec 2023
Response from Helen on 30 Dec 2023
Dear Susan, thank you for taking the time to leave us feedback. Great to hear you had a good time and enjoyed the mulled wine and mince pie treats at check in. I do hope we can welcome you back again soon. Kind Regards, Helen

8/10 Good

CAROL

Liked: Cleanliness
I came to one of your Christmas functions. The set menu was Turkey which I don’t like, we requested a change, the meal that was offered was chicken, it all was delicious.thank you.. The room was fine, just was disappointed that no shower cap.
Stayed 1 night in Dec 2023
Response from Helen on 30 Dec 2023
Dear Carol, thank you for taking the time to leave us feedback. I am glad to hear you were able to get an alternative meal and enjoyed this. We have shower caps available on request at reception. I hope to see you again soon. KInd Regards, Helen

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wife’s birthday stay in Leeds
We’ve been here a few times and each time it has been a great stay. Really clean and great food and breakfasts 👌
Stayed 1 night in Dec 2023
Response from Helen on 30 Dec 2023
Dear Devon, thank you for taking the time to leave us feedback. Great to hear you enjoy staying with us and I hope we can welcome you back again soon. Kind Regards,

4/10 Poor

Natalie

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Helen on 30 Dec 2023
Dear Natalie, thank you for taking the time to leave us feedback. Kind Regards, Helen

10/10 Excellent

kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Helen on 30 Dec 2023
Dear Kenneth, thank you for taking the time to leave us feedback following your stay with us. Great to see you had a good time and hope to see you again soon. Kind Regards, Helen

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Needs usb ports in the rooms
Stayed 1 night in Dec 2023
Response from Helen on 30 Dec 2023
Dear Steven, thank you for taking the time to leave us great feedback. I hope you are back to see us again soon. Kind Regards, Helen

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Helen on 8 Jan 2024
Dear Christopher, thank you for taking the time to leave us feedback. Great to hear you had such a good time. Kind Regards, Helen

10/10 Excellent

aishah

Stayed 1 night in Dec 2023
Response from Helen on 31 Dec 2023
Dear Aishah, thank you for taking the time to leave us feedback. Great to see you had a good time. I hope we can welcome you back soon. Kind Regards Helen

6/10 Okay

Alice

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Helen on 11 Dec 2023
Dear Alice thank you for taking the time to leave us feedback following your stay . I do hope we can welcome you back again soon. Kind Regards

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Enjoyable stay with a few niggles
Good amount of parking which was free over the weekend. Bed was comfortable, no flat pillows. Unfortunately, the shower seal was broken and water was all over the bathroom floor everytime we had a shower. Room appeared a little dated - broken lamp, chips on doors etc. Good sized pool with sauna and steam room, which we paid a little extra for but was worth it! Breakfast was very average, but Starbucks was also available on site.
Stayed 2 nights in Dec 2023
Response from Helen on 11 Dec 2023
Dear guest, thank you for taking the time to leave us feedback. I am glad to hear you had a good stay with us. I am sorry to hear about the shower. Our maintenance team have been informed and will be addressing this immediately. I do hope we can welcome you back again soon. Kind Regards

10/10 Excellent

melissa

Stayed 1 night in Dec 2023
Response from Helen on 11 Dec 2023
Dear Melissa, thank you for taking the time to leave us such a good review. Great to see you had a good time and I do hope we can welcome you back very soon. Kind Regards, Helen

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious comfortable room. Reasonably good breakfast and good gym facilities but both at extra cost. Handy having a Starbucks onsite too. Attentive hosts in meeting areas too. Easy to get to from motorways etc but not particularly city centre.
Stayed 2 nights in Nov 2023
Response from Helen on 11 Dec 2023
Dear Chris, thank you for taking the time to leave us feedback. Great to hear you enjoyed your stay with us and I do hope we can welcome you back again very soon. KInd Regards,

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, facilities great, club room feeling a little tired. Some investment needed
Stayed 2 nights in Nov 2023
Response from Helen on 1 Dec 2023
Dear Justin, thank you for taking the time to leave us feedback. I have shared your comments with the maintenance team to look into. Glad you enjoyed the location and facilities. Kind Regards

10/10 Excellent

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Helen on 25 Nov 2023
Dear Paul, thank you for taking the time to leave us such lovely feedback. I look forward to welcoming you back soon. Kind Regards, Helen

2/10 Terrible

Matt

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Helen on 25 Nov 2023
Dear Matt, thank you for taking the time to leave us feedback. Kind Regards, Helen

6/10 Okay

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Helen on 25 Nov 2023
Dear Emma, Thank you for taking the time to leave us feedback.. Kind Regards, Helen

6/10 Okay

Jayne

Stayed 1 night in Nov 2023
Response from Helen on 10 Nov 2023
Dear Jayne, thank you for taking the time to leave us feedback. I do hope we can welcome you back again soon. Kind Regards

8/10 Good

Martin Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Helen on 10 Nov 2023
Dear Martin Paul, thank you for taking the time to leave us feedback following your stay with us. I do hope we can welcome you back again soon. Kind Regards

10/10 Excellent

Yasar

Stayed 1 night in Nov 2023
Response from Helen on 25 Nov 2023
Dear Yasar, thank you for taking the time to leave us feedback following your stay with us. Great to see you had such a good time. Hope we can welcome you back very soon. Kind Regards,

8/10 Good

Andrew

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Helen on 10 Nov 2023
Dear Andrew, thank you for taking the time to leave us feedback. I do hope we can welcome you back again soon. KInd Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, very clean and good food options.
Stayed 2 nights in Oct 2023
Response from Helen on 1 Nov 2023
Dear guest, thank you for taking the time to leave us feedback following your stay with us. Great to hear you had a good time. KInd Regards

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with minor frustrations
A good standard hotel in a convenient location but attention to detail something lacks. To my eternal frustration, if you don't have a club room you pay for parking and the gym. So this I class as a gym with a hotel not a hotel with a gym. Reception staff really nice, I do fall out with self check in. I don't mind the option of it being there but to check in as the receptionist stands there to guide you is strange. Food and beverage staff - evening they are all amazing especially the supervisor/manager guy. Morning is different with staff talking to each loudly (and sometimes over customers!) and about things like shifts and lunch bookings etc. This mornings conversation was around a whatsapp group. I don't mind staff talking to each other but sometimes focusing on customers would be nice. Bedroom was good, bed good, chair was very uncomfortable. Also on the 1st floor I think the view is the roof of the gym and air conditioning? View is awful and covered with tab ends, with a little bit of paint and the odd fake plant it could be improved. The air conditioning noise was dreadful and was heard loudly throughout the day and night. Maid didn't replace toilet rolls or clean cups which was a bit weird.
Stayed 3 nights in Oct 2023
Response from Helen on 1 Nov 2023
Dear Andrew, thank you for taking the time to leave us feedback following your stay with us. I am sorry to hear certain aspects fell below your expectations. These comments have been shared with the relevant people. I do hope you will be back to see us again soon. Kind Regards

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Ben, thank you for taking the time to leave us feedback following your stay with us. Great to hear you had a good time. I look forward to welcoming you back again soon. Kind Regards, Helen

8/10 Good

Declan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Declan, thank you for taking the time to leave us feedback. Glad you had a good time with us and hope to see you again soon. Kind Regards

8/10 Good

Chanay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Chanay, thank you for taking the time to leave us feedback. Great to hear you had a good time and look forward to welcoming you back. Kind Regards, Helen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and spacious. Receptionist very helpful.
Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Deare Guest, thank you for taking the time to leave us feedback. Great to hear you had a good time with us and hope to see you again soon. KInd Regards,

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room wasn't hoovered. Standard of painting (cutting in) is poor. Bathroom wasnt 100% clean. Have to pay an extra £5 per person for swimming (family of 4) Room looks modern, but its worn and tatty.
Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Guest, thank you for taking the time to leave us feedback. I am sorry to hear certain aspects of your stay fell below expectations. This has been shared with the head housekeeper for investigation. The swimming pool is charged @ 5 per room per night. Kind Regards

8/10 Good

Lisa

Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Lisa, thank you for taking the time to leave us feedback following your stay with us. great to hear you had a good time and look forward to welcoming you back again soon. Kind Regards, Helen

10/10 Excellent

Ibrahim

Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Ibrahim, thank you for taking the time to leave us feedback. Great to hear you had a good time and look forward to welcoming you back soon. Kind Regards

10/10 Excellent

paul

Stayed 1 night in Oct 2023
Response from Helen on 1 Nov 2023
Dear Paul, thank you for taking the time to leave us feedback following your stay with us. Great to hear you had a good time with us and I look forward to welcoming you back again soon. Kind Regards

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Helen on 12 Oct 2023
Dear Chelsea, thank you for taking the time to leave us feedback. Great to see you had a good time and I hope we can welcome you back again soon. Kind Regards

10/10 Excellent

Ibrahim Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Helen on 12 Oct 2023
Dear Ibahim, thank you for taking the time to leave us feedback following your stay with us. Great to hear you had a good time and I look forward to welcoming you back very soon. Kind Regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delighted and had awesome experience
Stayed 1 night in Sep 2023
Response from HELEN on 6 Oct 2023
Dear Richard, thank you for taking the time to leave us feedback following your stay with us. I hope we can welcome you back very soon. KInd Regards,

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In all my time in Leeds. This hotels never crossed my phone on the web. This place is absolutely beautiful and amazing. Had a nice time and will look to come back soon
Stayed 1 night in Sep 2023
Response from Helen on 6 Oct 2023
Dear emmanuel, thank you for taking the time to leave us feedback. Great to hear you enjoy using the hotel and I hope to see you again very soon. KInd Regards

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
I always like the Village hotel in terms of facilities/comfort etc but there are always the odd nagging issue. I feel its often a hotel attached to a gym not the other way round. This time parking was free, it changes every time! After a journey having a receptionist show me how to check in myself wasn't a great welcome, why didn't she just do it?!
Stayed 1 night in Sep 2023
Response from Helen on 6 Oct 2023
Dear Andrew, thank you for taking the time to leave us feedback following your recent stay. I am sorry to hear certain aspects fell below expectations. We do offer complimentary car parking certain nights of the week and when booking certain packages. The check in system that we operate is self check in and staff are there to assist you. I do hope we can welcome you back again soon. Kind Regards,

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely stay, excellent hotel.
Stayed 1 night in Sep 2023
Response from Helen on 6 Oct 2023
Dear Lee, thank you for taking the time to leave us feedback. Great to hear you had such a good time and hope we can welcome you back very soon. Kind Regards

4/10 Poor

Emma

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Helen on 6 Oct 2023
Dear Emma, thank you for taking the time to leave us feedback. Kind Regards

4/10 Poor

James

Liked: Staff & service
Disliked: Property conditions & facilities
The elevator lift broken for all 4 days. If they had advised, we would not have stayed.
Stayed 3 nights in Sep 2023
Response from Helen on 22 Sept 2023
Dear James, thank you for taking the time to leave us feedback. I am sorry we did not have a working lift. We did send emails to all our our guests to advise of the situation. I am sorry you didn't see this. Kind Regards

8/10 Good

Julie

Stayed 1 night in Sep 2023
Response from Helen on 22 Sept 2023
Dear Julie, thank you for taking the time to leave us feedback. Great to hear you had a good stay and hope we can welcome you back again soon. Kind Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Helen on 22 Sept 2023
Dear guest, thank you for taking the time to leave us feedback. Great to hear you had a good time and I look forward to welcoming you back soon. Kind Regards,

8/10 Good

Lisa

Stayed 1 night in Sep 2023
Response from Helen on 22 Sept 2023
Dear Lisa, thank you for taking the time to leave us feedback. Great to hear you had. a good time and i hope to see you again soon. Kind Regards

6/10 Okay

Graeme

Business traveller
Liked: Cleanliness, staff & service
I like the Village hotels usually as you know what you are getting and it’s normally pretty good. Unfortunately I can’t say the same with this trip. Without going into a huge story, the main points that were disappointing were - the lift was out, so a 4 story hotel has a single lift for all guests and it wasn’t working. The shower was terrible, the pressure would have been better if I was blowing though it myself! Breakfast wasn’t great either, really poor choice and what was there wasn’t of the usual village standard. It could have been a one off, and it was just a bad day, so I can’t be too hard on them, but it was certainly the worst experience I have had from a Village Hotel.
Stayed 1 night in Sep 2023
Response from Helen on 22 Sept 2023
Dear Graeme, thank you for taking the time to leave us feedback following your stay with us. I am sorry to read certain aspects fell below expectations and this has been shared with the relevant people to look into. Kind Regards,

10/10 Excellent

Tony

Stayed 1 night in Sep 2023
Response from Helen on 22 Sept 2023
Dear Tony, thank you for taking the time to leave us feedback. Great to hear you had a good time and I hope to see you again soon. Kind Regards