Reception
Check availability

Reviews of The Imperial Crown Hotel

3 out of 5
The Imperial Crown Hotel
42-46 Horton Street, Halifax, England

Reviews

7.0

Good

Rating 10 - Excellent. 50 out of 190 reviews" "
Rating 8 - Good. 57 out of 190 reviews" "
Rating 6 - Okay. 34 out of 190 reviews" "
Rating 4 - Poor. 29 out of 190 reviews" "
Rating 2 - Terrible. 20 out of 190 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
No lift and still being refurbished. Staff were great
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Whilst the property is handy for the town features it is inconvenient in having no elevators and small rooms. We had to change rooms due to faulty shower which could not be fixed. Staff were helpful., but much will need to be done to make this an acceptable. Property
Stayed 13 nights in Mar 2024

2/10 Terrible

Andrew

Business traveller, Travelled with partner
Disliked: Amenities
Simply awful. Worst hotel I’ve ever stayed in. Room was small, shabby, not very clean, outdated. Shall I go on? Yes- no toilet paper, 1 towel for a couple, the smoke detector had no cover with all the wiring exposed in bathroom, tiles not grouted. Really surprised hotels like this are still around.
Stayed 1 night in Mar 2024

4/10 Poor

Steve

My room was dirty with tea and coffee stains dripping down the cupboard. Shower and bath very tired and full of mould. Couldn’t sleep due to the room being directly above an extremely noisy taxi rank office with staff playing loud music and drivers chatting loudly abs slamming doors of cars. This was by far the worst stay I have had in paying accommodation and will definitely never be returning to the Imperial Crown Hotel and would strongly advise other people to stay away from the place. Extremely disappointed with the whole experience.
Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed but Pillows were too soft
Stayed 1 night in Feb 2024

10/10 Excellent

Nikolas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab staff and good food...
Stayed 1 night in Feb 2024

8/10 Good

Steven

Stayed 1 night in Dec 2023

8/10 Good

Michael

Stayed 1 night in Dec 2023

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities
Just ok for one night
Comfortable bed,also clean. Bedroom rather stuffy. No lift. Near the railway station, which was useful for us.
Stayed 1 night in Dec 2023

10/10 Excellent

Colin

Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2023
Response from Imperial Crown Hotel on 5 Dec 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for one night.
This is our go to hotel in Halifax for to convenience and price. Wish the cups in the rooms were bigger. Traffic signs are loud if you have the windows open and it's way too hot if you keep them closed. Catch 22. Ok for one night though. Parking was fine and customer service also fine.
Stayed 1 night in Nov 2023
Response from Imperial Crown Hotel on 5 Dec 2023
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

4/10 Poor

Alan

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like advising they had a bar and restaurant which was closed you should not have to pay £100 deposit on arrival
Stayed 1 night in Nov 2023
Response from Imperial Crown Hotel on 5 Dec 2023
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

10/10 Excellent

David

Stayed 1 night in Nov 2023

4/10 Poor

Pam

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I’m a single female traveller and having my room number announced our loud in front of a reception full of men is pretty disconcerting, and all hotel reception staff should know this is a big no no. Room was very old fashioned and tired, bed cheap with buttons and springs sticking through, and no hairdryer, also a lot of room noise and noise from other guests. It was clean though.
Stayed 1 night in Nov 2023
Response from Imperial Crown Hotel on 26 Nov 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 Excellent

Gaynor

Stayed 1 night in Nov 2023
Response from Imperial Crown Hotel on 26 Nov 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

6/10 Okay

Kerry

Stayed 1 night in Nov 2023
Response from Imperial Crown Hotel on 26 Nov 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 Excellent

Gaynor

Stayed 1 night in Oct 2023
Response from Imperial Crown Hotel on 31 Oct 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Worth it
Cheap, cheerful,clean and freindly,shame theres no bar but its next to the piece hall so no probs
Stayed 1 night in Oct 2023
Response from Imperial Crown Hotel on 23 Oct 2023
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located near the railway station and key sights such as the medieval church and the famous Piece Hall - an immense square surrounded by a Georgian era colonnade with shops and restaurants.
Stayed 1 night in Oct 2023
Response from Imperial Crown Hotel on 12 Oct 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023
Response from Imperial Crown Hotel on 5 Oct 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

2/10 Terrible

Darren

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Imperial Crown Hotel on 28 Sept 2023
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

8/10 Good

n

Stayed 1 night in Sep 2023
Response from Imperial Crown Hotel on 24 Sept 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.

8/10 Good

Ann marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean tidy and staff very polite,the hotel is under refurbishment at the moment but would recommend to stay .
Stayed 1 night in Sep 2023
Response from Imperial Crown Hotel on 18 Sept 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 Okay

Paul

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 10 Sept 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 Okay

andrew

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 28 Aug 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

2/10 Terrible

Sophie

Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 29 Aug 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 27 Aug 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

4/10 Poor

Guy

Liked: Staff & service
Disliked: Property conditions & facilities
Hopefully better after refurb
Hotel is going through some sort of refurbishment which wasn’t mentioned. Taking this into account this hotel is ok that is all. Rooms very dated, not particularly soundproof and quite stuffy. However the service at reception was good and friendly staff. No free parking as advertised though. Like to support independent hotels wherever possible but left thinking they need to do a bit better
Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 27 Aug 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A* Location
Perfect location for the Piece Hall and central Halifax. Convenient parking nearby.
Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 27 Aug 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

4/10 Poor

Liz

Travelled with partner
Disliked: Amenities, property conditions & facilities
The website is very misleading.Our room was very basic and badly in need of some tlc.Bathroom the same with mould on the ceiling and wire dangling from the ceiling where the smoke alarm should have been! Hotel should be done for false advertising
Stayed 3 nights in Aug 2023
Response from Imperial Crown Hotel on 10 Sept 2023
We would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Imperial Crown Hotel on 27 Aug 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cross your fingers there isn't a fire
First impressions weren't great. Though the man at the desk was helpful in finding the off site car park, the toilets in reception were dirty, with litter on the floor, no toilet paper and washing up liquid instead of soap. The room itself was pretty dirty, dated and in need of repair. The chair was visibly broken and probably would've collapsed if used, and the headboard banged against the wall with every wriggle. Blathroom was clean at least, if again, very dated. The room was extremely noisy and hot enough that we couldn't shut the windie. To be fair a fan was provided but didn't turn it on as it was filthy. There was also no smoke alarm, just some wires hanging out of the ceiling. Pillows felt like they were full of potatoes and sheets weren't fitted so they kept coming off the bed. And FYI, there's free car parking as advertised. Fine if you need to crash somewhere for a night but not worth £95 for the privilege.
Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 10 Sept 2023
We would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent
Great service, rooms were a little dated, but everything worked and was well kept. Breakfast wasn’t included, as renovations are undergoing in that area, but there were plenty of places nearby for food. Great location too, close to train station without being able to hear trains.
Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 27 Aug 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future

4/10 Poor

Maz

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 27 Aug 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 27 Aug 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 Excellent

Melangell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 27 Aug 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 Excellent

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff pleasant, rooms very clean.
Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 21 Aug 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

2/10 Terrible

Sophie

Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 10 Sept 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.

6/10 Okay

Kevin

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OK hotel, would be nice with some TLC
The hotel is ok but the room was a bit run down and was very very warm. There's a fan which helped a little but the temperature remaind high through the night. Rooms need a little TLC and smoke detectors installing. The location was fantastic though!
Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 15 Aug 2023
We would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 Excellent

DARREN

Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 15 Aug 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 Excellent

Joseph

Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 15 Aug 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I was after.
Stayed 1 night in Aug 2023
Response from Imperial Crown Hotel on 10 Aug 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

2/10 Terrible

DENA

Disliked: Cleanliness, property conditions & facilities, room comfort
Dont stay here
Room was nothing like the photo's. Smelt of damp. bathroom was so small it had a bifold door on it. we were in the room just long enough to book somewhere else and walked out.
Stayed 2 nights in Jul 2023
Response from Imperial Crown Hotel on 10 Aug 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve been staying in this hotel for around 20 years there have been several owners over that time. The new owners are renovating so there is still work going on although it did not disturb us. Only down side is you have to pay hot parking now used to be free if you were staying in the hotel. Over all a pleasant stay will probably stay here agsin
Stayed 2 nights in Jul 2023
Response from Imperial Crown Hotel on 10 Aug 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Currently undergoing renovations
Hotel reasonable but there had been no prior notice that the bar area (featured in photo) was unavailable due to renovations.
Stayed 2 nights in Jul 2023
Response from Imperial Crown Hotel on 10 Aug 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
My room smelt damp and musty. The carpet didn't feel clean and the furniture was very basic.
Stayed 1 night in Jul 2023
Response from Imperial Crown Hotel on 10 Aug 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Comfortable stay in convenient location
Stayed 1 night in Jul 2023
Response from Imperial Crown Hotel on 10 Aug 2023
Thank you for taking the time to share your positive feedback. It means the world to us. Should your travels bring you back to this area in the future, we would be absolutely delighted to welcome you back to our hotel.

8/10 Good

Susan

Travelled with group
Liked: Staff & service
The Hotel was ideal for us as we were attending a concert at The Piece Hall. The room was fine, if a bit dated. The Bathroom extraction did not work, and there were indications on the ceiling and tiles to that effect, ie mould.
Stayed 2 nights in Jul 2023
Response from Imperial Crown Hotel on 10 Jul 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.