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Reviews of Radisson Blu Hotel, Leeds City Centre

4 out of 5
Radisson Blu Hotel, Leeds City Centre
1 The Light The Headrow, Leeds, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1000 reviews" "
Rating 8 - Good. 281 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Lucy

Stayed 1 night in Mar 2024

8/10 Good

Victoria

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Short walk from Leeds train station
Stayed 1 night in Mar 2024
Response from Oana on 27 Mar 2024
We very much appreciate your comments regarding your stay at the Radisson Blu Leeds City CentreIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Ivan, Cambridge

Business traveller
Liked: Amenities
Clean and convenient location
Stayed 1 night in Mar 2024
Response from Oana on 27 Mar 2024
Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your stay with us and it was a brilliant location for you.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for the O2 Arena Leeds.
Stayed 1 night in Mar 2024
Response from Oana on 20 Mar 2024
Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your stay with us and it was a brilliant location for you.

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Oana on 18 Mar 2024
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us.

6/10 Okay

Nolan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Enjoyed my stay at the hotel and whilst there thought the staff were helpful and the service good. On returing home though, I realised that I had left a new shirt in the hotel room wardrobe. I contacted the hotel and was told that somebody would look into it and get back to me but this never happened which is very disappointing.
Stayed 1 night in Feb 2024
Response from Oana on 23 Feb 2024
We very much appreciate your comments regarding your stay at the Radisson Blu Leeds City CentreIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Lorraine

Stayed 1 night in Jan 2024
Response from oana on 22 Jan 2024
We very much appreciate your comments regarding your stay at the Radisson Blu Leeds City CentreIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location if you want to be in the city centre with access to all shopping, restaurants and attractions
Stayed 1 night in Dec 2023
Response from oana on 22 Jan 2024
We very much appreciate your comments regarding your stay at the Radisson Blu Leeds City CentreIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Trip to Leeds
Unfortunately this hotel had no pool, we only found out on arrival. Very misleading to say the least as I had booked this hotel purposefully for the pool to enjoy with the kids. Apparently access to the pool was for adults only and had a premium of £8 to use, this was not clear on booking. Certainly not good value to say this is supposed to be a four star hotel standard. We definitely looked forward to the pool. Once checked in, we were given a double bed for the three of us (one adult and two kids 10 & 13) this was very disappointing not even an extra bed was provided in this very small room so I returned to the reception. They apologised and offered another room with two single beds when I asked whether the two single beds would accommodate 3 people they said no. In the end they offered us a room with two single beds and an extra bed to be added. Not the best of sleeps on a fold out bed but at least we got a bed each! The best feature of the hotel was the central location and being close by to nice restaurants.
Stayed 1 night in Dec 2023
Response from oana on 22 Jan 2024
Thank you for taking the time to tell us about your experience at the Radisson Blu Leeds City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Radisson Blu Leeds City Centre, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shopping and theatre trip
Stayed 1 night in Dec 2023
Response from oana on 22 Jan 2024
We very much appreciate your comments regarding your stay at the Radisson Blu Leeds City CentreIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect base to explore Leeds
Ideally located for a city visit. Can't comment on anything other than the bed which was super comfy, we didn't use the bar or restaurant.
Stayed 1 night in Dec 2023
Response from oana on 22 Jan 2024
We very much appreciate your comments regarding your stay at the Radisson Blu Leeds City CentreIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Clare

Stayed 1 night in Dec 2023
Response from oana on 22 Jan 2024
We very much appreciate your comments regarding your stay at the Radisson Blu Leeds City CentreIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Oana on 17 Dec 2023
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us.

8/10 Good

Haifa

Stayed 1 night in Dec 2023
Response from Oana on 17 Dec 2023
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us.

6/10 Okay

Julie

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Oana on 17 Dec 2023
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could just improve check in experience
Lovely stay in a very nice hotel convenient for all town centre facilities and theatres. One little gripe was the check in procedure. We arrived at 2:15pm. Reception had 2 staff on the desk doing very little. They told us check in started at 3pm. They offered to store our bags until then. After a walk round the town, we returned at 3:05 to find a long queue for check in and a 20 min wait in a small area to get our room key. It would have been a lot easier if either they could have looked to see if our room might have been ready at 2:15 - and checked us in then, or if that wasn’t possible, maybe do the ‘admin’ for people as they arrive and have an ‘express’ key pick up point for those that have done that? Other than that though - the rest of the stay was lovely.
Stayed 1 night in Dec 2023
Response from Oana on 17 Dec 2023
Thank you for your review of our hotel! Your feedback is very much appreciated! At Radisson Blu Leeds City Centre, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

10/10 Excellent

Bespoke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad start but still a great stay
Everything was amazing except for check in we were greeted by the most miserable receptionist ever. It was strange as the rest of the staff particularly the bar staff were so friendly and amazing.
Stayed 1 night in Dec 2023
Response from Oana on 17 Dec 2023
Thank you for your review of our hotel! Your feedback is very much appreciated! At Radisson Blu Leeds City Centre, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

10/10 Excellent

Elaine

Stayed 1 night in Dec 2023
Response from Reception Team on 5 Dec 2023
Thank you so much for taking the time to give us such positive feedback in regards to your stay with us. We couldn't be happier to hear how lovely your stay was and all our staff from the hotel and restaurant made you feel welcome during your stay. We look forward to welcoming you back in the future.

6/10 Okay

Liam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average , but overpriced
Hotel bar and entrance are very appealing. The room was dated and basic
Stayed 2 nights in Dec 2023
Response from Reception Team on 5 Dec 2023
Thank you for taking the time to tell us about your experience at the Radisson Blu Leeds City Centre. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back again in the future.

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See The Light!
Perfect location in the city centre, walking distance from station and shopping. The hotel is part of The Light a small centre with coffee bars, restaurants and cinema. It's safe, undercover and convenient. The hotel is Raddison quality with large, wee-equipped rooms, with top service.
Stayed 1 night in Nov 2023
Response from Oana on 3 Dec 2023
Thank you so much for taking the time to give us such positive feedback in regards to your stay with us. We couldn't be happier to hear how lovely your stay was and all our staff from the hotel and restaurant made you feel welcome during your stay. We look forward to welcoming you back in the future. All the best.

10/10 Excellent

Hashem

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Reception Team on 27 Nov 2023
Thank you so much for taking the time to give us such positive feedback in regards to your stay with us. We couldn't be happier to hear how lovely your stay was and all our staff from the hotel and restaurant made you feel welcome during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Oana on 23 Nov 2023
Thank you so much for taking the time to write such a lovely review. We are more than pleased to hear you had a lovely stay and our staff made you feel welcome. We do hope it is not to long before you return.

8/10 Good

Angus

Liked: Cleanliness, property conditions & facilities, room comfort
Decent!
Stayed 1 night in Nov 2023
Response from Oana on 22 Nov 2023
We very much appreciate your comments regarding your stay at the Radisson Blu Leeds City CentreIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

RICHARD

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
i was disappointed to be asked what bed i wanted, selecting a double, and then be given two singles pushed together. Then being told it was tough luck. Fine if that's all they had - but why ask me to specify if I actually can't. Shower temperature setting didn't work either. So it was scoldingly hot and couldn't be adjusted.
Stayed 1 night in Nov 2023
Response from Oana on 18 Nov 2023
Thank you for taking the time to tell us about your experience at the Radisson Blu Leeds City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Radisson Blu Leeds City Centre, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

yousif

Stayed 2 nights in Nov 2023
Response from Oana on 18 Nov 2023
Thank you for your review of our hotel! Your feedback is very much appreciated! At Radisson Blu Leeds City Centre, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

6/10 Okay

Haakon Taule

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I prefer rooms with (visible) windows. This is a quite worn hotel.
Stayed 1 night in Nov 2023
Response from Oana on 16 Nov 2023
Thank you for your review of our hotel! Your feedback is very much appreciated! At Radisson Blu Leeds City Centre, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its ok
Nice hotel, pleasant staff. Only criticism was the breakfast, we were asked what time we'd like our breakfast (served between 7.30 and 11) we said 10.30, no coffee in machine no tomatoes left no salted butter, sausages a bit dry, we should have gone for breakfast earlier
Stayed 1 night in Nov 2023
Response from oana on 13 Nov 2023
Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your stay with us and it was a brilliant location for you.At Radisson Blu Leeds City Centre, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
It’s ok
It was ok, just a few (but consistent) issues. Booked in and given a room not yet cleaned. Reception sorted it out and gave me an upgrade to apologise. Air con really noisy (kept me awake until I turned it off). Asked for poached eggs at breakfast,, chased them up, waited 35 minutes then gave up
Stayed 1 night in Nov 2023
Response from Oana on 10 Nov 2023
Thank you for taking the time to tell us about your experience at the Radisson Blu Leeds City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Radisson Blu Leeds City Centre, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Paul

Stayed 1 night in Nov 2023
Response from Reception Team on 6 Nov 2023
Thank you so much for taking the time to give us such positive feedback in regards to your stay with us. We couldn't be happier to hear how lovely your stay was and all our staff from the hotel and restaurant made you feel welcome during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Staff were all very friendly & helpful, room was very nice, clean & spacious, bed was very comfortable, breakfast was very tasty. To sum up in a word, our stay was excellent!
Stayed 1 night in Oct 2023
Response from Reception Team on 31 Oct 2023
Thank you so much for taking the time to give us such positive feedback in regards to your stay with us. We couldn't be happier to hear how lovely your stay was and all our staff from the hotel and restaurant made you feel welcome during your stay. We look forward to welcoming you back in the future.

6/10 Okay

Alice

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Reception Team on 31 Oct 2023
Thank you for taking the time to give us your rating, we look forward to welcoming you back again in the future.

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2023
Response from Oana on 30 Oct 2023
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Oana on 27 Oct 2023
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us.

10/10 Excellent

Alyson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the stay at this hotel. Location is perfect for the First Direct Arena, which is just a 15 minute walk. The staff were so friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Reception Team on 23 Oct 2023
Thank you so much for taking the time to give us your feedback, we are extremely pleased to hear you enjoyed your stay here with us and our staff made you feel welcome, we are also very glad to hear it was and it was a brilliant location for you.

10/10 Excellent

emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here several times Great location great hotel
Stayed 1 night in Oct 2023
Response from Oana on 21 Oct 2023
We very much appreciate your comments regarding your stay at the Radisson Blu Leeds City CentreIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
Overall a good experience. Room service a little hit and miss. Pizza over cooked and ran out of Sauvignon Blanc. Breakfast not outstanding. No milk with coffee.
Stayed 2 nights in Oct 2023
Response from Oana on 20 Oct 2023
Thank you for your review of our hotel! Your feedback is very much appreciated! At Radisson Blu Leeds City Centre, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

10/10 Excellent

Thomas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly hotel and service
Stayed 2 nights in Oct 2023
Response from Oana on 16 Oct 2023
We very much appreciate your comments regarding your stay at the Radisson Blu Leeds City CentreIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception Team on 10 Oct 2023
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us.

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The room and property was fine however the meal in the restaurant was not as good. In particular the Margherita pizza served was the most tastless pizza I've ever had BY FAR! these eas no taste. It was like eating damp cardboard. You couldn't taste any tomato or any cheese even though that'sall that was on it! Truly awful!
Stayed 1 night in Oct 2023
Response from Reception Team on 10 Oct 2023
At Radisson Blu Leeds City Centre, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Fantastic team at the hotel. Breakfast service was brilliant, what lovely people who couldn’t do enough for us. Thank you
Stayed 1 night in Oct 2023
Response from Reception Team on 10 Oct 2023
Thank you so much for taking the time to give us such positive feedback in regards to your stay with us. We couldn't be happier to hear how lovely your stay was and all our staff from the hotel and restaurant made you feel welcome during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Oana on 3 Oct 2023
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us.

10/10 Excellent

Alan

Stayed 1 night in Sep 2023
Response from Oana on 3 Oct 2023
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us.

6/10 Okay

Joanne

Stayed 1 night in Sep 2023
Response from Oana on 28 Sept 2023
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us.

10/10 Excellent

Jonny

Stayed 1 night in Sep 2023
Response from Reception Team on 25 Sept 2023
Thank you so much for taking the time to give us such positive feedback in regards to your stay with us. We couldn't be happier to hear how lovely your stay was and all our staff from the hotel and restaurant made you feel welcome during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Joe

Stayed 5 nights in Sep 2023
Response from Oana on 13 Oct 2023
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us.

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel
Stayed 7 nights in Sep 2023
Response from Oana on 23 Sept 2023
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us.

10/10 Excellent

Lewis

Stayed 1 night in Sep 2023
Response from oana on 19 Sept 2023
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us

10/10 Excellent

Ranson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovley and clean in exelent location and the staff very nice
Stayed 1 night in Sep 2023
Response from Reception Team on 31 Oct 2023
Thank you so much for taking the time to give us such positive feedback in regards to your stay with us. We couldn't be happier to hear how lovely your stay was and all our staff from the hotel and restaurant made you feel welcome during your stay. We look forward to welcoming you back in the future.

2/10 Terrible

Rebeca

Stayed 2 nights in Sep 2023
Response from Reception Team on 10 Oct 2023
Thank you for taking the time to tell us about your experience at the Radisson Blu Leeds City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

6/10 Okay

Nigel

Business traveller
Liked: Cleanliness, property conditions & facilities
The evening meal I had was dry and the brioche buns with the burger were burnt. I know it's not the responsibility of the hotel but there were lots of rats outside on the green area to the left of the entrance as you walk out.
Stayed 2 nights in Sep 2023
Response from Reception Team on 11 Sept 2023
Thank you for taking the time to tell us about your experience at the Radisson Blu Leeds City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future.