Ratings based on 618 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 18-Sep-2016
Hotel in great location. Across street from train station. Walking to all shopping. Clean and comfortable.
5out of 5
by A verified traveller

nice hotel, close to everything right in the city.

Posted 23-Aug-2016
Stayed here for a stag doo and was very happy with everything. enough bars just over the road and a 2 minute walk to clubs.
Comment from Hotel Management
30-Aug-2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your outstanding review! We are delighted you enjoyed your stay and hope you enjoyed the occasion. Best Regards,
4out of 5
by A verified traveller

Near the station

Posted 22-Jul-2016
Pros: Location
This is a very convenient hotel two minutes from Leeds station. The rooms are comfortable and have all you nee. An ideal short stay business hotel
Comment from Hotel Management
29-Jul-2016 by Park Plaza Leeds, Hotel Management
Dear Valued Guest, Thank you for your positive review! We are pleased you enjoyed your stay with us. Best Regards,
5out of 5
by A verified traveller from Hull

Great hotel, excellent location

Posted 11-Jul-2016
By far one of the best value for move hotels in Leeds city centre. Extremely comfy beds and a high standard of everything you need in the room. Best location possible, highly recommended!
Comment from Hotel Management
17-Jul-2016 by Park Plaza Leeds, Hotel Management
Dear Lauren, Thank you for your outstanding review! We are thrilled you enjoyed you stay with us and sincerely appreciate your recommendation. We look forward to welcoming you back! Best Regards,
4out of 5
by A verified traveller

Great location, dated decor

Posted 10-Jul-2016
The hotel is in a great spot, on the doorstep of the very heart of Leeds. Despite having outdated decor, is was very clean and pleasant, the room was spacious, and we even had a lovely view. Would recommend.
Comment from Hotel Management
17-Jul-2016 by Park Plaza Leeds, Hotel Management
Dear Valued Guest, Thank you for your positive review. We are pleased you enjoyed your stay and that you would choose to recommend. We hope you will choose to return to us in the future. Best Regards
3out of 5
by Kristina from Liverpool

Doesn't deserve 4 star rating. Novotel better

Posted 22-Jun-2016 on Hotels
The lobby was very warm, The room was clean and has everything you need. The black veneer furniture looks dated and tacky in my opinion, and it was scratched. The bathroom had Nowhere to hang your towels, confusing shower and bath controls with no markers or instructions . Nice Elemis toiletries which were replaced daily and big fluffy towels. Housekeeping didn't wash used mugs and glasses, annoying. also didn't knock when they arrived at 9am and I was still in the room. Wifi connection drops out occasionally Plenty of closet space, usual lack of hangers, Bed was comfortable. but the sheet didn't appear to fit and kept coming untucked. Air con worked well in the room. room was quiet and the double glazing blocks most of the traffic noise from outside. Group of lads next door came in at 3am and played loud music. Called reception and they did ask them to keep it down. I guess this hotel attracts that sort of crowd. Great view of rooftops of Leeds. Checkout was simple but I was charged twice for my booking, promised a refund and a confirmation email and this was not sent.I had to call back, and the person on the phone was as if she didn't believe me when I said I had been charged twice. Was then passed to the manager and had to explain the whole saga agin instead of being handed over by the colleague.
Comment from Hotel Management
30-Jun-2016 by Park Plaza Leeds, Hotel Management
Dear Kristina, Thank you writing your review. We are sorry you were not satisfied with the accommodations of your room and general condition. We will review all of your comments with our housekeeping staff to ensure all guest rooms are up to standard. We appreciate you bringing the billing issue to our attention again and the inaccuracy of the charges. We understand the inconveniences this can cause. We apologize for the difficulties you encountered, but are happy to see the situation has been resolved. Best Regards,
5out of 5
by Akid

Great service

Posted 17-Jun-2016 on Hotels
It was grand. I had an issue with my first room and they changed me to another room without problems.
Comment from Hotel Management
21-Jun-2016 by Park Plaza Leeds, Hotel Management
Dear Akid, Thank you for your 5 star review! We are delighted we were able to resolve your issue satisfactorily. Best Regards,
4out of 5
by A verified traveller from nottingham

Great location

Posted 14-Jun-2016
Pros: Location and general facilities
Cons: If I had to pick fault, like a lot of big hotel chains, it's slightly impersonal and dull in decor. Bathroom slightly tired.
Location: Prime location opposite the train sation and perfect for Trinity shopping centre and for a city break, can walk everywhere.
Have stayed at the Park Plaza twice now and both times, very pleased with hotel. Best location for city centre and can't fault it. Rooms are spacious, clean, pleasant and have all amenities. Staff are efficient, friendly and helpful. Would definitely consider staying here again.
Comment from Hotel Management
14-Jun-2016 by Park Plaza Leeds, Hotel Management
Dear Valued Guest, Thank you for your positive review! We are delighted you enjoyed your stay with us and appreciate your continued loyalty. Your feedback regarding decor will of course be used when considering future improvements to the property. In the meantime, we will strive to ensure all your visits to us reflect the same level of standard. We look forward to your return! Best Regards,
5out of 5
by Cheryl from West Yorkshire

Great!

Posted 13-Jun-2016 on Hotels
Girls catch up. Very handy, great bar, friendly staff
Comment from Hotel Management
15-Jun-2016 by Park Plaza Leeds, Hotel Management
Dear Cheryl, Thank you for your 5 star review. We are thrilled you enjoyed your stay and catch up. We hope you will choose to return in the future. Best Regards,
3out of 5
by A verified traveller from leeds

Nice hotel

Posted 06-Jun-2016
Cons: The beds to make sure they sort your request out wot you ask for
Location: Go go to pictures an shopping an can go out for food
Nice hotel but was abit let down becasuse i asked a week before for my hotel room to have a double bed mattress not 2 singles put together we changed rooms 3 times but the beds was still same in all 3 rooms so i wasnt happy that wat let the hotel downlsonot happy at all booked for 2 nites only stayed one nite because let early hours sunday morning back home.
Comment from Hotel Management
14-Jun-2016 by Park Plaza Leeds, Hotel Management
Dear Abbie, We are disappointed to read of your experience and apologise for the inconvenience caused. We will investigate your feedback.to prevent any repeat and appreciate you bringing this to our attention. Best Regards,