Ratings based on 668 Verified Reviews

3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Feb-2017
Excellent stay, not sure what else you want me to say
Comment from Hotel Management
25-Feb-2017 by Erin, Hotel Management
Dear Anonymous, Thank you for taking the time to write about your experience. It is always a pleasure to receive such positive feedback. On behalf of the entire team we thank you for such an excellent review and look forward to welcoming you back in the future. Kind Regards,
5out of 5
Recommended
for Everyone
by A verified traveller from leeds

Nice hotel close to station

Posted 13-Feb-2017
Very good stay apart from when i was sorting the bed in the morning the matress under was full of massive yellow & brown stains which was really quite disgusting...
Comment from Hotel Management
25-Feb-2017 by Erin, Hotel Management
Dear Gemma, Thank you for your review and we truly hope you had a comfortable stay with us. In regards to how you found the mattress please accept our apologies and rest assured this has been passed onto the relevant department for further investigation. We hope to welcome you back in the future. Kind Regards,
3out of 5
by A verified traveller

Great central Leeds location

Posted 05-Feb-2017
Really comfortable bed, but decoration could do with a freshen up.
Comment from Hotel Management
25-Feb-2017 by Erin, Hotel Management
Dear Anonymous, Thank you for taking the time to share your experience with us and we truly hope you had a comfortable stay. We are in the process of having all our 187 rooms refurbished. We do hope to see you again when your travels bring you back to Leeds. Kind Regards,
2out of 5
by A verified traveller from Halifax west yorkshire

Staff not helpful

Posted 31-Jan-2017
Staff wouldn't except my confirmation email so had to pay twice. Room was very clean and bathroom to. Was very warm at night though so struggled to sleep. But staff again were terrible.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2017
Ideal location for a night out in Leeds. Pleasant hotel in the city centre
4out of 5
Recommended
for Everyone
by A verified traveller from Durham

Close to all amenities

Posted 20-Jan-2017
Pros: Next to the station
Location: Handy for shopping and near bars
Use this hotel all the time now when staying in Leeds
4out of 5
Recommended
for Everyone
by A verified traveller from Sheffield

Central hotel with great views!

Posted 16-Jan-2017
Easy walking distance to everything and only a few metres from the train station. Great views of the city! Generously sized rooms with modern decor ! No parking however, you need to park in the local Q Parks at £12 a day with the hotels discount voucher - however no one told us this was available before we went :-( also put a card behind the desk if you don't want to walk down to reception at midnight to order room service :-(
4out of 5
by A verified traveller

Girl friends birthday

Posted 27-Nov-2016 on Hotels
Good place to stay everything close by
4out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

Handy location

Posted 14-Nov-2016
Pros: Liked location, good air conditioning/heating. Quiet room.
Cons: Check in was desperately slow which my colleagues commented on as well. Staff need some processing/efficiency training.
Location: Near station, near Trinity centre (shopping/food)
Nice hotel close to train station. I have stayed in a few around this area and this one is reasonable.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Nov-2016 on Hotels