I booked direct with the hotel - a rate of £109. Unfortunately I booked the wrong night (the night before) and so when I tried to book in the hotel rightly said I had no booking for the night. They offered a room at £189 saying this was the only room they had available (and would not negotiate on the rate). As it was 7:30 pm I needed to book. I checked the price with Hotels.com and found a room here for £159. When I pointed this out, the hotel still refused to reduce their rate. I booked with Hotels.com. I understand this was my fault entirely but I'm a bit irritated that the hotel tried to take advantage of my position on the day. 27 September 2016.
Comment from Hotel Management
05-Oct-2016 by General Manager, Hotel Management
Dear Valued Guest,
Thank you for taking the time to reach out and inform us about the inaccuracy of your reservation. We understand the inconveniences this can cause.
We apologize for the difficulties you encountered, but are happy to see the situation was resolved.