Ratings based on 577 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from leeds, uk

Nice hotel but is a little worn

Posted 04-May-2016
It is a nice hotel and is in a great location for shopping or a night on the town, the onsite resturant chino latino is fantastic and cant fault it one little bit, however the rest off the hotel is a little worn and could do with some real money spent on making it look modern. Dont get me wrong tvs have been replaced since my last visit but the carrpets and deco is still worn and tired.
Comment from Hotel Management
09-May-2016 by ParkPlazaLeeds, Hotel Management
Dear Ashley, Thank you for taking the time to write your review. We have recently undertaken a program of painting and redecoration throughout the property. This should improve the look and feel of the property overall. On a positive note, we are delighted that Chino Latino has impressed. We hope you will choose tor return as we improve further. Best Regards,
3out of 5
by Gareth from Chester

Ideal location

Posted 24-Feb-2016 on Hotels
Very enjoyable, the hotel was a bit tired and needed a revamp but for a weekend stay it was fine. Hotel bar on the 1st floor was excellent Breakfast only average
Comment from Hotel Management
14-May-2016 by Park Plaza Leeds, Hotel Management
Dear Guest, Thank you for your feedback. We are pleased to advise that a program of painting and decoration is now underway to improve our room standards. Your comments regarding breakfast have been shared with our Food & Beverage department to improve upon. Best Regards,
5out of 5
by A verified traveller

handy for station, shops and universities

Posted 19-Feb-2016
Pros: Handy for city's facilities and very reasonable cost for short overnight stay.
Cons: Price of breakfast - over £14 for hot breakfast. Fortunately plenty of very nearby cafes for cheaper alternatives.
Location: Plenty and all within easy reach!
Would have found the hotel even more quickly had we been directed to leave the station by the main entrance! Park Plaza clearly visible on leaving the station, handy when arriving in wet weather. Quick checking in and out procedure. Pillows, bedding very comfortable. Only slight niggle was the flashing light for smoke detector in the centre of the ceiling.
Comment from Hotel Management
11-Mar-2016 by Park Plaza Leeds City Centre, Hotel Management
Dear Guest, Thank you for your outstanding review. Your feedback regarding directions will be reviewed to improve the arrival experience for our future guests. Best Regards,
3out of 5
by A verified traveller

Posted 18-Feb-2016 on Hotels
Hotel was nice. However the reception said breakfast was on til 11. When went down for breakfast staff told us they couldn't do anything about it and breakfast had finished at 10. Staff said you can have a cousent or so.
Comment from Hotel Management
14-May-2016 by Park Plaza Leeds, Hotel Management
Dear Guest, Thank you for your review. I am disappointed to read of your breakfast experience and this has been shared with the Food & Beverage department to prevent any recurrence to future guests. We hope you will choose to visit us again in the future whereby we can exceed your expectations. Best Regards,
4out of 5
by A verified traveller

Very nice

Posted 18-Feb-2016 on Hotels
Excellent position opposite station, good service. Breakfast was a little odd as I was sent red and brown sauce with toast! But overall good
Comment from Hotel Management
14-May-2016 by Park Plaza Leeds, Hotel Management
Dear Guest, Thank you for your review. We are pleased that you enjoyed your stay overall aside from the odd breakfast that appears to have been served. We hope you will afford us the opportunity to correct this on your next stay. Best Regards,
5out of 5
by A verified traveller

Posted 17-Feb-2016 on Hotels
Great
Comment from Hotel Management
14-May-2016 by Park Plaza Leeds, Hotel Management
Thank you for your 5* review. We look forward to your return. Best Regards,
4out of 5
by Will D.

Valentines break

Posted 17-Feb-2016 on Ebookers
Really enjoyed our stay at the hotel, couldn't really fault it. The staff were helpful and let us check in early and then kept our bags safe after we checked out so we didn't have to carry them round all day. The location and look of the hotel were both spot on, only negative point I would make was that the bar downstairs shut rather early. Overall would recommend if on a city break!
4out of 5
by A verified traveller

Great spot

Posted 11-Feb-2016 on Hotels
Maybe getting a little tired but easy to forgive with its location and size of rooms etc
Comment from Hotel Management
14-May-2016 by Park Plaza Leeds, Hotel Management
Dear Guest, Thank you for your feedback. We are pleased to advise that we have commenced a program of painting and redecoration to some areas of the property. Best Regards,
4out of 5
by A verified traveller

Great location. Comfortable but not 4*

Posted 09-Feb-2016 on Hotels
Limited products on tea tray. 'See through' bathroom doors should be replaced Luggage shelf/rack would be helpful Check in service was not great, I had booked a twin but had to insist at check in that I got this. Cleanliness in the toilets in the bar area was disgraceful
Comment from Hotel Management
21-May-2016 by Park Plaza Leeds, Hotel Management
Dear Guest, Thank you for taking the time to write your review. We will work diligently to ensure your feedback is fully investigated. We appreciate you bringing this matter to our attention. Best Regards,
4out of 5
by A verified traveller

Great location

Posted 07-Feb-2016
Very centra location. Room was hot as air con was broken but other than that a pleasant stay.
Comment from Hotel Management
13-Mar-2016 by Park Plaza Leeds City Centre, Hotel Management
Dear Guest, Thank you for taking the time to write your review. Please do highlight any issues during your stay and our staff will be delighted to resolve these straight away where possible. Best Regards,