Ratings based on 677 Verified Reviews

3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from newcastle

good location, missing added extras.

Posted 23-Mar-2017
Pros: good location and informal.
Cons: room decor.
Location: good location, handy for rail station.
hotel room was a good size however there was a lack of pictures on the walls. very bare and quite cold. our room was made up very poorly, no coffee or milk was topped up and coffee cups were not washed.
Comment from Hotel Management
24-Mar-2017 by PPL Team, Hotel Management
Dear D, Thank you for taking the time to bring your experience to our attention and we truly hope you enjoyed your stay with us. We appreciate you bringing to our attention the areas upon which improvement is needed and rest assured we will address your comments with the relevant departments. On a positive note we are thrilled you found our location convenient and hopefully we will be able to welcome you back in the future. Kind Regards,
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Feb-2017
Excellent stay, not sure what else you want me to say
Comment from Hotel Management
25-Feb-2017 by Erin, Hotel Management
Dear Anonymous, Thank you for taking the time to write about your experience. It is always a pleasure to receive such positive feedback. On behalf of the entire team we thank you for such an excellent review and look forward to welcoming you back in the future. Kind Regards,
5out of 5
Recommended
for Everyone
by A verified traveller from leeds

Nice hotel close to station

Posted 13-Feb-2017
Very good stay apart from when i was sorting the bed in the morning the matress under was full of massive yellow & brown stains which was really quite disgusting...
Comment from Hotel Management
25-Feb-2017 by Erin, Hotel Management
Dear Gemma, Thank you for your review and we truly hope you had a comfortable stay with us. In regards to how you found the mattress please accept our apologies and rest assured this has been passed onto the relevant department for further investigation. We hope to welcome you back in the future. Kind Regards,
3out of 5
by A verified traveller

Great central Leeds location

Posted 05-Feb-2017
Really comfortable bed, but decoration could do with a freshen up.
Comment from Hotel Management
25-Feb-2017 by Erin, Hotel Management
Dear Anonymous, Thank you for taking the time to share your experience with us and we truly hope you had a comfortable stay. We are in the process of having all our 187 rooms refurbished. We do hope to see you again when your travels bring you back to Leeds. Kind Regards,
2out of 5
by A verified traveller from Halifax west yorkshire

Staff not helpful

Posted 31-Jan-2017
Staff wouldn't except my confirmation email so had to pay twice. Room was very clean and bathroom to. Was very warm at night though so struggled to sleep. But staff again were terrible.
Comment from Hotel Management
25-Feb-2017 by Erin Vaughan, Hotel Management
Dear Charlie, Thank you for your feedback and I am sorry that you experienced difficulty when checking in. If this issue was not resolved please contact the hotel for further information regarding your stay. Kind Regards,
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2017
Ideal location for a night out in Leeds. Pleasant hotel in the city centre
4out of 5
Recommended
for Everyone
by A verified traveller from Durham

Close to all amenities

Posted 20-Jan-2017
Pros: Next to the station
Location: Handy for shopping and near bars
Use this hotel all the time now when staying in Leeds
4out of 5
Recommended
for Everyone
by A verified traveller from Sheffield

Central hotel with great views!

Posted 16-Jan-2017
Easy walking distance to everything and only a few metres from the train station. Great views of the city! Generously sized rooms with modern decor ! No parking however, you need to park in the local Q Parks at £12 a day with the hotels discount voucher - however no one told us this was available before we went :-( also put a card behind the desk if you don't want to walk down to reception at midnight to order room service :-(
5out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Dec-2016 on Hotels
3out of 5
by A verified traveller

Convenient location

Posted 23-Dec-2016 on Hotels
Really good location in city. Restaurants and bars shopping mall and train station literally at your door step. Checking in was ok short wait with not enough staff but I suppose it was due to late check in. Did not bother with restaurant as so many options within easy short walk. Parking was absolutely a right rip off. The recommended car park is within short walk but with Leeds one way system is a challenge to get to. Although hotel discounts your overnight car park you do not get multi entry allowance - making cost almost twice as much. Room air conditioning was noisy and couldn't find a means of turning it down or off.