Ratings based on 690 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 24-Apr-2017
Hotel was nice close to the train station which very handy for us
Comment from Hotel Management
24-Apr-2017 by PPL Team, Hotel Management
Dear Guest! Thank you for your great review and we are thrilled to see you found our location convenient. Hope to welcome you back when travels will bring you back in the area. Kind Regards,
3out of 5
by A verified traveller from Ely, England

City Centre Hotel

Posted 10-Apr-2017
Pros: Location and views
Cons: Cleanliness, Decoration
Location: Shopping, Museum, Art Gallery, Theatres, Bars and Restaurants, Railway Station & other transport links.
Firstly we had booked an Executive & when I booked on line it asked how many beds we wanted & I specified 2 but room we were given had just 1 double bed in it. It was a lovely room & looked very inviting. We weren't shown to our room just given the keys, so we had to ring reception & then wait for them to bring us some other keys, again we were not shown the 2nd room and it wasn't as nice as the 1st room and didn't have the Coffee Machine or Fluffy Dressing Gowns & Slippers which were specified in the Executive Package. So we had to go back to reception, they said the rooms were the same & they had no housekeeping to change the original room to a twin, & it now was not available, & they had no other rooms, as they were fully booked, they just put a Coffee Machine & Fluffy Dressing Gowns in the room we were not happy in but they dropped the total bill by £30.
Comment from Hotel Management
13-Apr-2017 by Erin , Hotel Management
Dear Karen, Thank you for taking the time to reach out to us. We apologise for the issues you encountered during your stay with us and we do hope these were rectified in a timely manner. We thank you for bringing this to our attention. Kind Regards,
3out of 5
by A verified traveller

Not 4* but good location

Posted 09-Apr-2017
Great location for everything city centre- bars and shopping on the doorstep. Hotel staff were friendly and very helpful. Rooms a little tired, bed legs had duct tape wrapped around them and one leg was a wheel which was a little worrying- stayed up tho, was expecting to be on the floor in the morning! Stains on the walls- needed a good clean. Bathroom was nice apart from the stained frosted glass door..! Definatley not 4* but good location wise.
Comment from Hotel Management
10-Apr-2017 by Park Plaza Leeds, Hotel Management
Dear Traveler, Thank you for sharing your experience with us and we truly hope you enjoyed your stay with us. Thank you for bringing your comments to our attention and rest assured your feedback in regards to your bed were passed onto our engineering team for corrective actions. Once again thank you for your feedback and we hope to welcome you back in the future. Kind Regards,
3out of 5
Recommended
for Everyone
by A verified traveller from x

Nice hotel easy to find.

Posted 07-Apr-2017
The car park was hard to find, we had to get a member of staff to let us in and out, this was time consuming on a busy schedule. Our room stated that we had a 'double' bed when we arrived we had two single beds pushed together with a double sheet over. This is not good when your trying to sleep, roll over and find yourself falling down the gap in the centre of the bed! Apart from that The hotel was very clean and the staff were lovely.
Comment from Hotel Management
09-Apr-2017 by PPL Team, Hotel Management
Dear X, I'm so very sorry that you did not have the very best experience with us. These sort of comments are certainly not what we usually receive nor expect and will of course investigate the issues raised. We appreciate your kind words towards our staff and I do hope you will allow the us the opportunity to restore your faith and welcome you back some time in the future. Kind Regards,
3out of 5
by A verified traveller from yorkshire

Close to the city centre

Posted 31-Mar-2017
The room was really nice apart from no heating and no car spaces at the hotel so had to drive somewhere else to park. When we got there the receptionist couldn't find our booking for at least 10 minutes. I also left my dress in the wardrobe!
Comment from Hotel Management
07-Apr-2017 by PPL Team, Hotel Management
Dear Charley, Thank you for taking the time to write your review and we will work diligently to ensure your comments are fully investigated. We appreciate you bringing this matter to our attention and we encourage all our guests to raise any issues directly with our staff, in order to resolve immediately. If this was the case and we failed to resolve, please contact the hotel directly with further information regarding your stay. Kind Regards,
4out of 5
Recommended
for Everyone
by A verified traveller from newcastle

good location, missing added extras.

Posted 23-Mar-2017
Pros: good location and informal.
Cons: room decor.
Location: good location, handy for rail station.
hotel room was a good size however there was a lack of pictures on the walls. very bare and quite cold. our room was made up very poorly, no coffee or milk was topped up and coffee cups were not washed.
Comment from Hotel Management
24-Mar-2017 by PPL Team, Hotel Management
Dear D, Thank you for taking the time to bring your experience to our attention and we truly hope you enjoyed your stay with us. We appreciate you bringing to our attention the areas upon which improvement is needed and rest assured we will address your comments with the relevant departments. On a positive note we are thrilled you found our location convenient and hopefully we will be able to welcome you back in the future. Kind Regards,
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Feb-2017
Excellent stay, not sure what else you want me to say
Comment from Hotel Management
25-Feb-2017 by Erin, Hotel Management
Dear Anonymous, Thank you for taking the time to write about your experience. It is always a pleasure to receive such positive feedback. On behalf of the entire team we thank you for such an excellent review and look forward to welcoming you back in the future. Kind Regards,
5out of 5
Recommended
for Everyone
by A verified traveller from leeds

Nice hotel close to station

Posted 13-Feb-2017
Very good stay apart from when i was sorting the bed in the morning the matress under was full of massive yellow & brown stains which was really quite disgusting...
Comment from Hotel Management
25-Feb-2017 by Erin, Hotel Management
Dear Gemma, Thank you for your review and we truly hope you had a comfortable stay with us. In regards to how you found the mattress please accept our apologies and rest assured this has been passed onto the relevant department for further investigation. We hope to welcome you back in the future. Kind Regards,
3out of 5
by A verified traveller

Great central Leeds location

Posted 05-Feb-2017
Really comfortable bed, but decoration could do with a freshen up.
Comment from Hotel Management
25-Feb-2017 by Erin, Hotel Management
Dear Anonymous, Thank you for taking the time to share your experience with us and we truly hope you had a comfortable stay. We are in the process of having all our 187 rooms refurbished. We do hope to see you again when your travels bring you back to Leeds. Kind Regards,
2out of 5
by A verified traveller from Halifax west yorkshire

Staff not helpful

Posted 31-Jan-2017
Staff wouldn't except my confirmation email so had to pay twice. Room was very clean and bathroom to. Was very warm at night though so struggled to sleep. But staff again were terrible.
Comment from Hotel Management
25-Feb-2017 by Erin Vaughan, Hotel Management
Dear Charlie, Thank you for your feedback and I am sorry that you experienced difficulty when checking in. If this issue was not resolved please contact the hotel for further information regarding your stay. Kind Regards,