Ratings based on 716 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Kent

A welcoming place to stay

Posted 05-Jun-2017
Pros: Friendly helpful staff
Well situated in the centre of the city. Rooms are spacious, simply furnished , comfortable and clean. The staff are very welcoming, friendly and helpful. I would recommend to anyone who is looking for a city break in Leeds.
Comment from Hotel Management
06-Jun-2017 by Erin , Hotel Management
Dear Jodie, Thank you for taking the time to share your experience and we are thrilled you enjoyed your stay with us! It's always a pleasure to receive such positive feedback especially in regards to our friendly and helpful staff. We look forward to welcoming you back in the near future! Warm Regards,
2 out of 5
by A verified traveller from Leeds

Posted 06-May-2017
Reception could not find my reservation! No mirror in the main room so needed to get ready in the bathroom asked for a mirror and they said no, when we booked the room we booked a family room when we got to the hotel it was just a double bed, deceiving when you book on line! Reception said cannot do anything as its through expedia! An if u want a bigger room its another £100.
Comment from Hotel Management
09-May-2017 by PPL Team, Hotel Management
Dear Guest, Thank you for taking the time to offer your feedback, I was so sorry to read that not everything went according to plan and would like to take this opportunity to apologise. Please be assured your comments will be further investigated with the relevant departments and hopefully we will be able to welcome you back in the future. Kind Regards,
3 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location very central

Posted 01-May-2017
Lovely and clean bit over priced and breakfast not included. Overal ennoyable stay
Comment from Hotel Management
01-May-2017 by PPL Team, Hotel Management
Dear Guest, Thank you for your review and we are glad to see you enjoyed your stay and found our location convenient. Hope to welcome you back when travels will bring you back in the area. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 24-Apr-2017
Hotel was nice close to the train station which very handy for us
Comment from Hotel Management
24-Apr-2017 by PPL Team, Hotel Management
Dear Guest! Thank you for your great review and we are thrilled to see you found our location convenient. Hope to welcome you back when travels will bring you back in the area. Kind Regards,
5 out of 5
by Tanvir

Posted 23-Apr-2017 on Hotels
Comment from Hotel Management
27-Apr-2017
Hi Tanvir, Thank you for a 5* review and we are thrilled to see you had a great stay with us! Hope to see you again in the future. Kind Regards,
5 out of 5
by Paul

Posted 20-Apr-2017 on Hotels
Everything perfect
Comment from Hotel Management
22-Apr-2017
Dear Paul, Thank you for your outstanding scores and we are thrilled you enjoyed your stay with us! We look forward to welcoming you back in the future! Kind Regards,
4 out of 5
by Amanda

Functional hotel

Posted 18-Apr-2017 on Hotels
Only stayed one night. Room very comfortable. Well stocked coffee/tea making facilities. Only criticism... carpet had very unpleasant stains.
Comment from Hotel Management
20-Apr-2017
Dear Amanda, Thank you for taking the time to share your experience and we are glad you had a comfortable stay with us. We appreciate your honest feedback and hope to welcome you back in the future. Kind Regards,
4 out of 5
by DAVID

Great hotel

Posted 16-Apr-2017 on Hotels
Great hotel, close to everywhere you need to be. Highly recommended.
Comment from Hotel Management
19-Apr-2017
Dear David, Thank you for your great review and we are thrilled to see you had a most comfortable stay with us. Hope to see you again in the future. Kind Regards,
4 out of 5
by Tony

Very nice hotel in the heart of city.

Posted 15-Apr-2017 on Hotels
Only stopped for one night. Bed was amazing and room was spacious. Iron and ironing board in room and free to use safe. Bad points parking really expensive in area and even though hotel will validate fot £7 the postcode given for car park took me to the wrong car park. And ended up paying £20 for 24 hours
Comment from Hotel Management
17-Apr-2017
Dear Tony, Thank you for posting your review and we truly hope you enjoyed your stay with us. We are thrilled you enjoyed your room and do apologise for the inconvenience you encountered in regards to the car park. We hope this doesn't deter you and we can welcome you back in the future! Kind Regards,
5 out of 5
by Sarah

Posted 11-Apr-2017 on Hotels
Comment from Hotel Management
13-Apr-2017
Dear Sarah! Thank you for the 5* scores! Glad to see you had a most comfortable stay with us! Kind Regards,