Reception could not find my reservation! No mirror in the main room so needed to get ready in the bathroom asked for a mirror and they said no, when we booked the room we booked a family room when we got to the hotel it was just a double bed, deceiving when you book on line! Reception said cannot do anything as its through expedia! An if u want a bigger room its another £100.
Comment from Hotel Management
09-May-2017 by PPL Team, Hotel Management
Thank you for taking the time to offer your feedback, I was so sorry to read that not everything went according to plan and would like to take this opportunity to apologise. Please be assured your comments will be further investigated with the relevant departments and hopefully we will be able to welcome you back in the future.