Ratings based on 699 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Leeds

Posted 06-May-2017
Reception could not find my reservation! No mirror in the main room so needed to get ready in the bathroom asked for a mirror and they said no, when we booked the room we booked a family room when we got to the hotel it was just a double bed, deceiving when you book on line! Reception said cannot do anything as its through expedia! An if u want a bigger room its another £100.
Comment from Hotel Management
09-May-2017 by PPL Team, Hotel Management
Dear Guest, Thank you for taking the time to offer your feedback, I was so sorry to read that not everything went according to plan and would like to take this opportunity to apologise. Please be assured your comments will be further investigated with the relevant departments and hopefully we will be able to welcome you back in the future. Kind Regards,
3 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location very central

Posted 01-May-2017
Lovely and clean bit over priced and breakfast not included. Overal ennoyable stay
Comment from Hotel Management
01-May-2017 by PPL Team, Hotel Management
Dear Guest, Thank you for your review and we are glad to see you enjoyed your stay and found our location convenient. Hope to welcome you back when travels will bring you back in the area. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 24-Apr-2017
Hotel was nice close to the train station which very handy for us
Comment from Hotel Management
24-Apr-2017 by PPL Team, Hotel Management
Dear Guest! Thank you for your great review and we are thrilled to see you found our location convenient. Hope to welcome you back when travels will bring you back in the area. Kind Regards,
3 out of 5
by A verified traveller from Ely, England

City Centre Hotel

Posted 10-Apr-2017
Pros: Location and views
Cons: Cleanliness, Decoration
Location: Shopping, Museum, Art Gallery, Theatres, Bars and Restaurants, Railway Station & other transport links.
Firstly we had booked an Executive & when I booked on line it asked how many beds we wanted & I specified 2 but room we were given had just 1 double bed in it. It was a lovely room & looked very inviting. We weren't shown to our room just given the keys, so we had to ring reception & then wait for them to bring us some other keys, again we were not shown the 2nd room and it wasn't as nice as the 1st room and didn't have the Coffee Machine or Fluffy Dressing Gowns & Slippers which were specified in the Executive Package. So we had to go back to reception, they said the rooms were the same & they had no housekeeping to change the original room to a twin, & it now was not available, & they had no other rooms, as they were fully booked, they just put a Coffee Machine & Fluffy Dressing Gowns in the room we were not happy in but they dropped the total bill by £30.
Comment from Hotel Management
13-Apr-2017 by Erin , Hotel Management
Dear Karen, Thank you for taking the time to reach out to us. We apologise for the issues you encountered during your stay with us and we do hope these were rectified in a timely manner. We thank you for bringing this to our attention. Kind Regards,
3 out of 5
by A verified traveller

Not 4* but good location

Posted 09-Apr-2017
Great location for everything city centre- bars and shopping on the doorstep. Hotel staff were friendly and very helpful. Rooms a little tired, bed legs had duct tape wrapped around them and one leg was a wheel which was a little worrying- stayed up tho, was expecting to be on the floor in the morning! Stains on the walls- needed a good clean. Bathroom was nice apart from the stained frosted glass door..! Definatley not 4* but good location wise.
Comment from Hotel Management
10-Apr-2017 by Park Plaza Leeds, Hotel Management
Dear Traveler, Thank you for sharing your experience with us and we truly hope you enjoyed your stay with us. Thank you for bringing your comments to our attention and rest assured your feedback in regards to your bed were passed onto our engineering team for corrective actions. Once again thank you for your feedback and we hope to welcome you back in the future. Kind Regards,
3 out of 5
Recommended
for Everyone
by A verified traveller from x

Nice hotel easy to find.

Posted 07-Apr-2017
The car park was hard to find, we had to get a member of staff to let us in and out, this was time consuming on a busy schedule. Our room stated that we had a 'double' bed when we arrived we had two single beds pushed together with a double sheet over. This is not good when your trying to sleep, roll over and find yourself falling down the gap in the centre of the bed! Apart from that The hotel was very clean and the staff were lovely.
Comment from Hotel Management
09-Apr-2017 by PPL Team, Hotel Management
Dear X, I'm so very sorry that you did not have the very best experience with us. These sort of comments are certainly not what we usually receive nor expect and will of course investigate the issues raised. We appreciate your kind words towards our staff and I do hope you will allow the us the opportunity to restore your faith and welcome you back some time in the future. Kind Regards,
3 out of 5
by A verified traveller from yorkshire

Close to the city centre

Posted 31-Mar-2017
The room was really nice apart from no heating and no car spaces at the hotel so had to drive somewhere else to park. When we got there the receptionist couldn't find our booking for at least 10 minutes. I also left my dress in the wardrobe!
Comment from Hotel Management
07-Apr-2017 by PPL Team, Hotel Management
Dear Charley, Thank you for taking the time to write your review and we will work diligently to ensure your comments are fully investigated. We appreciate you bringing this matter to our attention and we encourage all our guests to raise any issues directly with our staff, in order to resolve immediately. If this was the case and we failed to resolve, please contact the hotel directly with further information regarding your stay. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from newcastle

good location, missing added extras.

Posted 23-Mar-2017
Pros: good location and informal.
Cons: room decor.
Location: good location, handy for rail station.
hotel room was a good size however there was a lack of pictures on the walls. very bare and quite cold. our room was made up very poorly, no coffee or milk was topped up and coffee cups were not washed.
Comment from Hotel Management
24-Mar-2017 by PPL Team, Hotel Management
Dear D, Thank you for taking the time to bring your experience to our attention and we truly hope you enjoyed your stay with us. We appreciate you bringing to our attention the areas upon which improvement is needed and rest assured we will address your comments with the relevant departments. On a positive note we are thrilled you found our location convenient and hopefully we will be able to welcome you back in the future. Kind Regards,
4 out of 5
by A verified traveller

Posted 27-Feb-2017 on Hotels
Comment from Hotel Management
24-Mar-2017
Dear Guest, Thank you for your review and we truly hope you enjoyed your stay with us. Hopefully we will see you back! Kind Regards,
4 out of 5
by tracy

This traveller left a rating score only Posted 22-Feb-2017 on Hotels