Sunday night visit to Leeds.
This has to be the poorest standard of hotel I had the misfortune to use in almost 30 years of extensive business & personal travel. The attitude of the staff from the first minute I walked into the dirty reception area was unwelcoming and this did not improve whilst I attempted to check in without having to explain the basic fundamentals of customer service to a uber unhelpful and belligerent reception whom had obviously received the basic training from management. Oh yeah, one tip to Mercure....it helps to have staff who are required to interact with customers on a regular basis to have a good grasp of the English language and to be coherent when communicating with customers.
The hotel is so far past needing a major refurbishment it's beyond ridiculous and the rooms only required a 26inch old school tv and it would have been 1990 all over again.
Re the bar sitting area, one could die in there and unless you were standing at the bar, I'm pretty certain the staff would ignore you.......I arrive at this assumption having spent a total of 2.5hrs (on two separate occasions) in the area and not once did any of the Mercure staff even attempt to ask if they could offer us any form of service........amazing.
Anyhow, this review could go on & on, however, needless to say my opinion of the hotel and staff couldn't be much lower and as a regular visitor to Leeds I will never stay at the Mercure, which in my honest option should be labelled as a "transit" hotel.