Ratings based on 246 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
95% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller from London

Shambles of a place - avoid

Posted 05-Jan-2016
Pros: Very little
Cons: Their concept of customer service
Location: There's a 24/7 McDonalds about 5 mins away in case you need to eat.
Arrived early evening and no-one on reception so I had to find a waitress from the restaurant to help - and she didn't know what to do. No apologies when the reception staff returned - it was as if they just didn't care that we'd been kept waiting. Tried to use room service later but no reply from - guess where? - reception! Finally got patched through to the kitchen to be told they had just stopped doing hot food (10pm). Had the reception team been on hand we'd have got something to eat in time. Last straw, woken at 4 am by drunken singing from the room next door - paper thin walls in this hotel. Maybe they'd had the same experience and drowned their sorrows? My advice? AVOID!!!
4 out of 5
Recommended
for Everyone
by A verified traveller from Cascadia

Basic hotel in a picturesque part of town.

Posted 01-Jan-2016
Pros: Staff helpful and friendly but neglected to mention the different hours of breakfast on weekends. Hotel located near a nice park with trails.
Cons: Hotel info booklet with local info like pharmacies, laundry, cab and other necessary info on the hotel. No USB and only 1 outlet for charging devices.
Location: There is a park and it's a launching point for Yorkshire Dales, however need a car or be on a tour to explore or leave grounds.
Breakfast/food and staff friendliness a big plus. Strange bathroom configuration (absolutely no room for your toiletries) and no hotel/local information booklet in room. We had to call the front desk for pharmacy information, and also had to make local calls (which we were charged for) to find out more.
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient for overnight stay near Leeds.

Posted 23-Nov-2015
Pros: Position convenience and the food was very good in restaurant and a good breakfast.
Cons: Decor and level of cleanliness in certain areas.
The hotel and leisure area required some updating and a spring clean. Front areas of hotel were fine but corridors and similar areas needed an update.
3 out of 5
Recommended
for Business Travellers
by YOSHIYUKI

reasonable

Posted 13-Nov-2015 on Hotels
reasonable
5 out of 5
Recommended
for Couples
by MELISSA

Brill!

Posted 20-Oct-2015 on Hotels
Staff were fantastic and very welcoming, especially the lady on reception on Saturday 17th oct around 5.30pm. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveller from S

Friendly helpful staff

Posted 12-Oct-2015
Friendly helpful staff, can't do enough for you! Breakfast was fantastic & the room was cosy - very comfy bed for a good nights sleep! Highly recommended
1 out of 5
Recommended
for Getaway With Friends
by Fred from Guernsey

Very bad mannered staff, dirty and smelly room

Posted 27-Sep-2015 on Hotels
Arrived for a late check in, after a wedding, so very tired. Person checking in was rude and when asked to help me find my way through the maze, he said, the same thing he said the first time, go up and look it up on first floor. Weird noises like water dripping and extremely dirty curtains show maintenance is not a priority. Following morning when checking out the person could not find the payment documentation. Thankfully I had the receipt otherwise would've had to pay again as the person that checked us in clearly didn't bother filing the payment so create the issue the following day. Nasty piece of work.
2 out of 5
Recommended
for Couples
by A verified traveller

not happy

Posted 12-Sep-2015 on Hotels
we booked this hotel as we were fyying out of Leeds/Bradford early and breakfast was advertised as 07:30 on a bank holiday but when we got there we were told that breakfast was not till 8:00. the staff werree disinterested in our issue and told me to order to the room, which i did but were then told i could only order continental even though it says you can order full english on the sheet. the staff were very rude even in the bar. wont be going back
1 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 12-Sep-2015 on Hotels
5 out of 5
Recommended
for Couples
by A verified traveller

Alright

Posted 06-Sep-2015 on Hotels
Stay was great, houskeepers never visied or cleaned the room and we where there for 4 days