Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
73% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Good consistent quality

Posted 21-Sep-2016
Does what you expect. Clean modern, slightly quirky.
4out of 5
by A verified traveller

Posted 04-Sep-2016
Location: next to the center, next to bars and night clubs; close to the train station
Great location, great room, great staff. Some minor issues - no drawer on the night stand, no toilet brush, the soap desintegrated after 2 days and nobody changed it. Maybe a little overpriced.
3out of 5
by A verified traveller from manchester

Dark hotel

Posted 22-Aug-2016
It was an average hotel - considering I paid extra for a club room, I wasn't impressed with it, very average with basic bathroom. My biggest problem with this hotel is that it is very dark everywhere. Corridors were so badly lit I bumped into staff. If this is a feature of Malmasin, I would never stay with them again Location was great and very good staff
2out of 5
by A verified traveller from Kent

2 Night Stay for Graduation

Posted 24-Jul-2016
The experience at the hotel was poor from check in when we found our room had been allocated to the previous guest who decided to stay an extra night. This is a shame as we actually liked the hotel and its location. Especially poor was service in the bar, on our first night we had to wait 15 minutes for our drinks, I also had to go to the front desk to pay as the card machines in the bar were out of order. On the second day, at lunchtime we wanted to have a drink with our daughter prior to her graduation ceremony, we were asked to take a seat and told we would be served, After waiting 15 minutes with no one taking our order, we had to leave without a drink to get a taxi - not the start I wanted to my daughters special day. Additionally the WiFi in the hotel did not work, resultung in all of my party eating significantly into our data allowances - a hidden extra cost. On the plus side, the hotel was able to get us a discount on parking in nearby Trinity car park. The hotel also has well marked fire exits, which proved useful when we had to evacuate at 5:30am due to the alarm going off, the hotel provided a cocktail voucher to acknowledge the inconvenience if this.
5out of 5
by neil

This traveller left a rating score only Posted 23-Jun-2016 on Hotels
4out of 5
by Simon

This traveller left a rating score only Posted 21-Jun-2016 on Hotels
3out of 5
by A verified traveller

Tiem for a refurb

Posted 20-Jun-2016 on Hotels
Faulty thermostat meant you couldnt use the shower. No wifi signal in the room. Common parts in need of deep clean (eg lobby toilets). WOuld expect this place to be refurbished in the not too distant future.
4out of 5
by Deborah

This traveller left a rating score only Posted 14-Jun-2016 on Hotels
5out of 5
by Chris from Cardiff

Great stay and fab breakfast

Posted 07-Jun-2016 on Hotels
Fabulous breakfast, well worth the money and I particularly loved the homemade Bircher and granola. I would stay again just for the breakfast!! :)
4out of 5
by A verified traveller

This traveller left a rating score only Posted 28-May-2016 on Hotels