Ratings based on 16 Verified Reviews

3.9 out of 5
50% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by Marc

Gateway Apartments

Posted 23-Apr-2017 on Hotels
The apartment was clean and very central. They also accommodated a late check in which was helpful.
Comment from Hotel Management
02-May-2017
Thanks for the feedback
5 out of 5
by Geoffrey

Posted 03-Apr-2017 on Hotels
Comment from Hotel Management
05-Apr-2017
Thank you for your feedback.
5 out of 5
by A verified traveller

Posted 23-Mar-2017 on Hotels
Really enjoyed
Comment from Hotel Management
05-Apr-2017
Thank you for your feedback.
1 out of 5
by A verified traveller

Don't tell them you smoke!!!

Posted 10-Oct-2016 on Hotels
Mentioned that I was a smoker and asked for a balcony which didn't go down well! The hotel rang me every day askin if I wanted to cancel the room, I told them on several occasions that I didn't want to cancel as it was non-refundable!! The day before my stay I received a call tellin me there had been a water leak in the hotel an I had to be relocated!!! I found this all very suspicious!! I would never book to stay at the gateway again an would recommend, if you've are a smoker, you don't inform them of that fact!! as they clearly don't want smokers stayin in their hotel!!
1 out of 5
by James from Chesterfield

Dirty and in need of refurbishment

Posted 14-Jun-2016 on Hotels
The room was dirty and in need of refurbishment. We didn't like it so asked for our money back and booked a different hotel. That's all you need to know really.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sheffield

Lovely apartment in Leeds

Posted 29-Apr-2016
The gentleman who dealt with us was really lovely and accommodating. The apartment was clean, spacious and modern. It was fully equipped with everything you could possibly need for a city break. Although we only stayed for one night we would have been happy to stay for much longer.
5 out of 5
by Peter from London

working stay

Posted 18-Jan-2016 on Hotels
I stayed for four nights on a work stay, the flat was really well presented and the team were really helpful. I would definitely stay again.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 22-Jun-2015 on Hotels
1 out of 5
by A verified traveller from Cumbria

Terrible for female travelling alone!

Posted 18-Feb-2015
Pros: The apartment was clean and practical
Cons: Check in system
I booked this as a "Secret hotel" on Expedia - so beware....a secret hotel may actually be apartments with no restaurant, no reception area to safely check in. Fine if you actually want to stay in an apartment. I didn't and Expedia refused to cancel my booking when I realised where I was staying, moments after my payment had been taken. The apartment itself was fine - clean, slightly strange layout but ok. The check in process was shocking. As a woman travelling alone, I had to phone when I arrived so that someone could meet me and take me to my apartment. I stood on my own outside at 9;30 pm on a cold night for about 5 mins until a man approached me with his hood up. He showed me no ID, took me up to my apartment, showed me around (at this point I felt very vulnerable indeed - alone, in a room with a complete stranger!!). he then asked for my credit card details to fill in on a piece if paper. I queried this as full payment was taken at the time of booking. He said it was to cover any damage to the apartment. I refused to put my credit card number, expiry date, security code on a paper form which could have been used by anyone! of course I felt even more vulnerable as I was arguing with this man, on my own, in the apartment. Eventually he phoned his boss who took my card info and "put it straight into his computer" (I hope!)
5 out of 5
by Chris from Midlands

Business Convert

Posted 12-Feb-2015 on Hotels
I am a convert. I stay in hotels approx 15 times per month. This is my first apartment stay. It was superb. The welcome, chaperoned guide to my parking space,then my apartment was exceptional. Full instruction given on how to set up WiFi, use the appliances and information on the neighbourhood. The room was spotless and had every comfort that could reasonably expected.