Ratings based on 434 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from North Yorkshire

Nice hotel and great location

Posted 24-Mar-2016
Pros: Friendly staff and walking distance to main centre of Leeds
Cons: N/A
Location: Great location walking distance from the station and shops/restaurants/bars
One night stay to attend concerts, hotels is close to the centre
4 out of 5
by A verified traveller from Cheshire

Nice hotel Clean comfortable close to city centre

Posted 23-Mar-2016
Pros: Nice staff, comfortable bed, nice pool.
Location: In walking distance of City Centre - good for shopping and entertainment. Recommend Hotel Chocolat' for a different meal experience.
Polite, efficient registering process, comfy bed, proper bath, lovely breakfast. Close to city centre (walking distance)
4 out of 5
by A verified traveller

Nice hotel close to railway station

Posted 19-Mar-2016
Pros: Close to city centre
Had booked the hotel because of the swimming pool which wasn't available during my stay. Otherwise good service.
1 out of 5
by A verified traveller

Posted 09-Jan-2016
1 out of 5
by Ian

Disaster Stay at Crowne Plaza

Posted 03-Jan-2016 on Hotels
The hotel experienced a severe flood which resulted in us loosing our car and several belongings. Rather than closing the hotel the night this occurred they kept it open despite not having any power, hot water or heating !! Had they closed the hotel then we would not have lost our car !!
1 out of 5
by Keely from Ossett

Posted 30-Dec-2015 on Hotels
We stayed here 26th December for my birthday for the power to go off at 8 pm, the power was off all night there no hot water or electricity until we left 11 am the next day. The reason we left so late was due to flooding, the car park flooded with 2 metres of water there my car is now wrote off. What we thought anicially would be a lovely spa break, turned out to be a night in Tower terror and thousands of pounds out of pocket.
5 out of 5
by Joe

This traveller left a rating score only Posted 29-Dec-2015 on Hotels
3 out of 5
by Samantha from Leeds

Great room - don't bother with breakfast

Posted 29-Dec-2015 on Hotels
Great room, and lovely looking hotel - big let down at breakfast which was unorganized and overly busy.
4 out of 5
by A verified traveller from Leeds, UK

Floods take out power and cuts hotel off

Posted 28-Dec-2015
Pros: Wonderful beds and pillows. Chocolates for Christmas, and mints on the bed. Friendly housekeeping staff.
Cons: Training.
Location: Close to the train station and city center. Close to bus stops and cash points.
We had a pretty nice stay the first few days, marred by Jack at reception charging my credit card for the full amount of my stay even though I had prepaid. The next night there was too much noise from another room and it took two calls to get the matter resolved after 2 hours. The nightmare began when the flooding cut off the hotel and unfortunately the hotel lost all power. We were cut off from the rest of the city, and needed to catch a train to Edinburgh. The hotel staff were utterly incapable of dealing with the situation. Management appeared to be missing at such a crucial time. Guests were left to fend for themselves with no assistance whatsoever. An evacuation plan should've been carried out as water levels rose, before guests became stranded in the hotel. I am a disabled person, and none of the staff assisted me up or down four flights of stairs, nor helped carry one piece of my luggage. Not even a candle or flashlight was provided, so one had to stumble around in the dark. There was no way to leave the room as only one member of staff had an access key. Although the situation was out of their control, the lack of management and poor training of staff members made this a very unpleasant experience. We almost missed out train because the staff told us there was no way possible to get to the train. This was incorrect, as we personally discovered by walking through the water, which not one member of staff was willing to attempt, nor assist us in any way.
5 out of 5
by Lyndsey from Leeds

Posted 22-Dec-2015 on Hotels
Excellent stay loved it all