Floods take out power and cuts hotel off
We had a pretty nice stay the first few days, marred by Jack at reception charging my credit card for the full amount of my stay even though I had prepaid. The next night there was too much noise from another room and it took two calls to get the matter resolved after 2 hours. The nightmare began when the flooding cut off the hotel and unfortunately the hotel lost all power. We were cut off from the rest of the city, and needed to catch a train to Edinburgh. The hotel staff were utterly incapable of dealing with the situation. Management appeared to be missing at such a crucial time. Guests were left to fend for themselves with no assistance whatsoever. An evacuation plan should've been carried out as water levels rose, before guests became stranded in the hotel. I am a disabled person, and none of the staff assisted me up or down four flights of stairs, nor helped carry one piece of my luggage. Not even a candle or flashlight was provided, so one had to stumble around in the dark. There was no way to leave the room as only one member of staff had an access key. Although the situation was out of their control, the lack of management and poor training of staff members made this a very unpleasant experience. We almost missed out train because the staff told us there was no way possible to get to the train. This was incorrect, as we personally discovered by walking through the water, which not one member of staff was willing to attempt, nor assist us in any way.