Ratings based on 411 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveller

Posted 09-Jan-2016
■洪水により1階部分が水没したため宿泊前日に全館閉鎖。連絡とれないまま現在に至る。従って評価不能です。
4 out of 5
Recommended
for Everyone
by A verified traveller from Leeds, UK

Floods take out power and cuts hotel off

Posted 28-Dec-2015
Pros: Wonderful beds and pillows. Chocolates for Christmas, and mints on the bed. Friendly housekeeping staff.
Cons: Training.
Location: Close to the train station and city center. Close to bus stops and cash points.
We had a pretty nice stay the first few days, marred by Jack at reception charging my credit card for the full amount of my stay even though I had prepaid. The next night there was too much noise from another room and it took two calls to get the matter resolved after 2 hours. The nightmare began when the flooding cut off the hotel and unfortunately the hotel lost all power. We were cut off from the rest of the city, and needed to catch a train to Edinburgh. The hotel staff were utterly incapable of dealing with the situation. Management appeared to be missing at such a crucial time. Guests were left to fend for themselves with no assistance whatsoever. An evacuation plan should've been carried out as water levels rose, before guests became stranded in the hotel. I am a disabled person, and none of the staff assisted me up or down four flights of stairs, nor helped carry one piece of my luggage. Not even a candle or flashlight was provided, so one had to stumble around in the dark. There was no way to leave the room as only one member of staff had an access key. Although the situation was out of their control, the lack of management and poor training of staff members made this a very unpleasant experience. We almost missed out train because the staff told us there was no way possible to get to the train. This was incorrect, as we personally discovered by walking through the water, which not one member of staff was willing to attempt, nor assist us in any way.
4 out of 5
Recommended
for Everyone
by A verified traveller from Nescastle

Lovely hotel in good location

Posted 17-Nov-2015
We encountered a small delay in having our luggage delivered to our room, but the duty manager Matt couldn't have been more accommodating. He was very pleasant and helpful and certainly did all he could to make our stay very pleasant. We will defiantly return to this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good location with friendly helpful staff.

Posted 17-Nov-2015
We were only there for one night hit made good use of the pool and the staff were very friendly and helpful. Reasonably priced too. Only issue was the website said to use a different postcode for the sat nav; ignore that as you will end up on the wrong side of ring road!
3 out of 5
Recommended
for Couples
by A verified traveller

Posted 06-Nov-2015 on Hotels
The pillows were horrible so I didn't sleep. The fanfare over a free bottle of water was cheap for a perceived higher end brand.
5 out of 5
Recommended
for Couples
by A verified traveller

Great night away

Posted 03-Nov-2015 on Hotels
Great night away-lovely room, close to everything.
4 out of 5
Recommended
for Families
by marianne

This traveller left a rating score only Posted 03-Nov-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Lincoln

First class staff

Posted 31-Oct-2015
Staff were amazing. Nothing was too much trouble. Made us feel really special.
4 out of 5
Recommended
for Getaway With Friends
by John from Birmingham

Very nice stay close to city centre

Posted 27-Oct-2015 on Hotels
We just stopped here for the night to visit Leeds. Very nice hotel on the inside and the employees we encountered were friendly and professional. We didn't take advantage of the spa/pool facilities but nice to know they have them.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lancashire

Excellent service, lovely rooms

Posted 25-Oct-2015
Pros: Service, comfort, rooms
Cons: Spa
Location: Visit the Thai street food resturant and cocktail bars on Merion street
Excellent customer service from Andrew the minute we arrived. He told us all about the local area, where the best shops are, best bars and places to eat he couldn't have been more helpful. We followed his advice and ended up at an amazing Thai street food place on Merion Street and went to a cocktail bar afterwards. The superior room was lovely, plenty of space, cosy beds and robes to lounge in. The pool area was nice and relaxing but not like a spa the only reason I'm giving it a 4.5 instead of 5.