Ratings based on 537 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to city centre

Posted 21-May-2017
A lovely hotel with great helpful staff, reasonable parking cost for a city centre(although it would be better if it was free for guests) Nice gym and pool and spa facilities Definitely would use again.
5 out of 5
Recommended
for Everyone
by A verified traveller from york

Lovely hotel

Posted 01-May-2017
Location: 10 minutes walk to the city centre.
In Leeds for my teenage kids to attend live at Leeds concerts, so my husband and I wanted somewhere to relax for the day. Spent the afternoon in the gym and pool, including sauna and steam room. All very clean and had everything you need. The hotel was lovely and could hear no noise from the refurbishments going on. We also got a phone call before visiting to worn us. The only negative was there was 1 teabag for 4 people in a room!! I'm sure we could have asked but didn't bother. Would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller from hull

Staff are great

Posted 26-Apr-2017
Pros: The staff
Cons: Noise from other room
Location: Great location
The staff at this hotel are so helpful and pleasant. We arrived and there was a lot of upgrade work going on but they helped us with everything, there was only one issue we had and that was that there was someone in the next room talking I think on a phone from 2am to 3:30am which kept us up a bit so the walls can't be that thick. Everything was clean and as I have said the staff are excellent.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sheffield

Nice Hotel perfectly nr city centre

Posted 24-Apr-2017
Pros: Friendly staff with good facilities i.e. pool etc. Very convenient for city centre i.e. for shopping and eating.
Cons: steam room could be updated
Location: location excellent for shopping and eating.
Excellent service by hotel staff who were very friendly and helpful.
1 out of 5
by A verified traveller

Booked hotel through yourselves.

Posted 24-Apr-2017
Absolutely appalled pool shut etc being refurbished noise banging drilling etc staff cancelled my room and said Expedia will refund my room payment and iam still waiting after telephoning and sending email,,,,!!!!!!!!!!!'
3 out of 5
by A verified traveller from north west

Will be nicer when refurb finished

Posted 21-Apr-2017
Have stayed before but remembered it being a lot better& reception seemed larger- but theyre in middle of refurbishments so i think thats why,but they may have been better closing it while work was done.and my room heating/air conditioning kept going on a fault so was boiling when we got back after dinner.& most of 1 night stay.the room was ok but not even worth the 'reduced' expedia price.and breakfast wasnt great ive had a bigger selection in premier inns& had to ask 3 times for tea/ coffee serving.they do have a nice spa/pool area but last admission a whole hour before 10 pm close,& then they ask u to leave by 9:45 none of which makes sense.also when stayed before got really nice 'this works!' Sleep kit on pillows(a sleep spray& roll on) this time just a couple of mint chocolates.Not enjoyed stay as much this time.all noise can be heard upwards from pool/gym area in floors 1,2,3 as its a sort of large glass windowed area.( refurb shouldve included soundproofing?All upper floors& reception areas under refurb.
4 out of 5
by A verified traveller

Posted 19-Apr-2017 on Hotels
okay but not up to the usual brand name standard. Plus the curtains in the room let in too much light plus the windows let in wind noise.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Apr-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, easy access to the city centre

Posted 12-Apr-2017
Pros: Location
Good location, less than 10 mins walk into the city centre. Parking onsite is £15. Building works are currently taking place which we didn't know about in the reception areas and the 4th floor. Staff were very welcoming and a couple of problems we had we sorted out straight away. Pool and spa are very nice and spotlessly clean. Breakfast choice was not huge but there was a good choice.
4 out of 5
by Francesca

Trip to leeds

Posted 28-Mar-2017 on Hotels
Had a lovely stay ,staff very welcoming and friendly .room great ,used the pool and steam room ,was very relaxing.stayed for breakfast ,not so good as cooked breakfast was just warm not hot.would stay again defiantly, but skip breakfast.hotel close to centre and car park spot on.