Ratings based on 528 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to city centre

Posted 21-May-2017
A lovely hotel with great helpful staff, reasonable parking cost for a city centre(although it would be better if it was free for guests) Nice gym and pool and spa facilities Definitely would use again.
5 out of 5
Recommended
for Everyone
by A verified traveller from york

Lovely hotel

Posted 01-May-2017
Location: 10 minutes walk to the city centre.
In Leeds for my teenage kids to attend live at Leeds concerts, so my husband and I wanted somewhere to relax for the day. Spent the afternoon in the gym and pool, including sauna and steam room. All very clean and had everything you need. The hotel was lovely and could hear no noise from the refurbishments going on. We also got a phone call before visiting to worn us. The only negative was there was 1 teabag for 4 people in a room!! I'm sure we could have asked but didn't bother. Would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller from hull

Staff are great

Posted 26-Apr-2017
Pros: The staff
Cons: Noise from other room
Location: Great location
The staff at this hotel are so helpful and pleasant. We arrived and there was a lot of upgrade work going on but they helped us with everything, there was only one issue we had and that was that there was someone in the next room talking I think on a phone from 2am to 3:30am which kept us up a bit so the walls can't be that thick. Everything was clean and as I have said the staff are excellent.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sheffield

Nice Hotel perfectly nr city centre

Posted 24-Apr-2017
Pros: Friendly staff with good facilities i.e. pool etc. Very convenient for city centre i.e. for shopping and eating.
Cons: steam room could be updated
Location: location excellent for shopping and eating.
Excellent service by hotel staff who were very friendly and helpful.
1 out of 5
by A verified traveller

Booked hotel through yourselves.

Posted 24-Apr-2017
Absolutely appalled pool shut etc being refurbished noise banging drilling etc staff cancelled my room and said Expedia will refund my room payment and iam still waiting after telephoning and sending email,,,,!!!!!!!!!!!'
3 out of 5
by A verified traveller from north west

Will be nicer when refurb finished

Posted 21-Apr-2017
Have stayed before but remembered it being a lot better& reception seemed larger- but theyre in middle of refurbishments so i think thats why,but they may have been better closing it while work was done.and my room heating/air conditioning kept going on a fault so was boiling when we got back after dinner.& most of 1 night stay.the room was ok but not even worth the 'reduced' expedia price.and breakfast wasnt great ive had a bigger selection in premier inns& had to ask 3 times for tea/ coffee serving.they do have a nice spa/pool area but last admission a whole hour before 10 pm close,& then they ask u to leave by 9:45 none of which makes sense.also when stayed before got really nice 'this works!' Sleep kit on pillows(a sleep spray& roll on) this time just a couple of mint chocolates.Not enjoyed stay as much this time.all noise can be heard upwards from pool/gym area in floors 1,2,3 as its a sort of large glass windowed area.( refurb shouldve included soundproofing?All upper floors& reception areas under refurb.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, easy access to the city centre

Posted 12-Apr-2017
Pros: Location
Good location, less than 10 mins walk into the city centre. Parking onsite is £15. Building works are currently taking place which we didn't know about in the reception areas and the 4th floor. Staff were very welcoming and a couple of problems we had we sorted out straight away. Pool and spa are very nice and spotlessly clean. Breakfast choice was not huge but there was a good choice.
5 out of 5
Recommended
for Everyone
by A verified traveller

Weekend break

Posted 28-Mar-2017
Hard working couple who just needed a quiet break away to chill out
4 out of 5
Recommended
for Everyone
by A verified traveller from Yorkshire

Nice hotel located 10 minute walk from the centre

Posted 25-Mar-2017
The hotel was a 7 minute walk from the train station. It is located on again road and has lots of building going around it. Don't let that put you off as it does not detract from your hotel stay. Checked in and the receptionist was cheerful and helpful, she explained that the hotel was being renovated, something we had not been advised of previously. To be fair there were workmen around and the dining room was relocated but for our one night stay it was not a problem. Room on second floor had all the required facilities, it was a little gloomy and the skirting boards needed a clean. The only issue was a smell of drains in the bathroom, this may have been due to the building work. We used the health spa pool, sauna and jacuzzi. These facilities were fine. Breakfast as already stated was in a different area than normal. It was very nice. This hotel was ideal for our overnight stay, with the refurbishment taking place I would expect it to be improved once completed and bring to a greater standard.
4 out of 5
Recommended
for Couples
by A verified traveller from Eas Yorkshire

Comfortable hotel , near to town centre

Posted 06-Mar-2017
Pros: close to station ( 5 min to 10 min walk away ) but far enough away to not cause noise problems whils sleeping
Cons: nothing
Location: shopping mostly
stayed here before so we knew what to expect. . Girls weekend for shopping , so we didn't spend a lot of time at the hotel. Breakfast was plentiful and staff very friendly.