Ratings based on 502 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Newcastle upon Tyne

Visiting my daughter who is at Leeds Trinity Uni.

Posted 27-Feb-2017
Pros: Location and pool
Cons: Should be fabulous when hotel refurbishment is completed.
Location: City centre location close to bars and restaurants.
Just stayed for 1 night, chose this hotel as it has a pool and is close to the centre of Leeds. When we stayed (25th Feb) there was major refurbishment going on, but there was no mention of this when i booked. As it was, it didn't affect us, we were on 4th floor, but i think prospective guests should be informed before they book. Very good breakfast and all staff excellent.
4out of 5
Recommended
for Everyone
by A verified traveller from Lincolnshire

Excellent stay

Posted 20-Feb-2017
Pros: Cleaniness
Location: Shopping eating and Xscape
Lovely hotel 5 minute walk into the centre of Leeds . Staff friendly and food delicious.Even thiugh you are near the centre you can hear little noise.
5out of 5
Recommended
for Everyone
by A verified traveller from North East

Clean and comfortable hotel.

Posted 04-Feb-2017
The hotel had everything we needed for a comfortable stay. Good location.about a 10 minute walk into the main shopping area. Easy to find and good parking facilities. Friendly staff.
3out of 5
by A verified traveller from Hull

Average hotel

Posted 31-Dec-2016
Check in was 3pm. Checked in at 5 pm & went to room to find maid just stripping beds. Got another room. 2 white robes in wardrode. 1 very dirty & fridge hadn't been cleaned. Went for breakfast but had to wait about 15 mins before breakfast was replenished. Will not stay again.
4out of 5
Recommended
for Everyone
by A verified traveller

Great hotel within walking distance of the city

Posted 28-Dec-2016
Had a great xmas break in the hotel. Staff were great . Only critism was the double bed needed a new mattress.
4out of 5
Recommended
for Everyone
by A verified traveller

Lovely stay

Posted 20-Dec-2016
Pros: Breakfast was excellent. Great selection of food. Couldn't have asked for more.
We had a really enjoyable stay at The Crown Plaza.
3out of 5
by A verified traveller

Near train station, very friendly service.

Posted 29-Nov-2016 on Hotels
The rooms was too warm. I had to open the window to cool it down. Broken controls so the heating was constantly on at max. Bathroom door is stained with dirty marks and with repeat holes. Heavily stained window frame. Curtains always drawn - So didn't have to look at it. Very good and friendly service tho
4out of 5
Recommended
for Everyone
by A verified traveller

Close to the city and shops

Posted 28-Nov-2016
Watchout for the cab drivers. They will try anddrive you round the houses to run up the clocks.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Nov-2016 on Hotels
1out of 5
by A verified traveller

Very over priced for the price we paid

Posted 15-Nov-2016
Pros: The pool was the nicest part of the stay Location was good Otherwise standards were poor for the price we paid for the room Wouldn't recommend again and definitely won't be saying there again
Cons: There was mold on the windows Booked an executive room and the standard of room was poor nothing like the pictures on the internet Left over food from previous people in the fridge
Location: Leeds is a nice city plenty to do