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Reviews of Cosmopolitan Hotel

3 out of 5
Cosmopolitan Hotel
Lower Briggate, Leeds, England

Reviews

7.8

Good

Rating 10 - Excellent. 334 out of 1000 reviews" "
Rating 8 - Good. 402 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 72 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, pity about the noise
The location was not so good for us as there was a nightclub nearby that didn't have soundproofing as we could hear the music and singing until it finished which happened to be between 2am - 3am, especially as they would choose the last song to encourage their clientele to sing along. Even though we kept the window closed we were still kept awake with the sound. We chose the hotel for the convenience of the location in relation to the railway station and the bridge over to the Brewery Wharf area. Guests should be made aware before booking that the hotel is based in a noisey area of Leeds. We found the staff to be pleasant and helpful and the rooms were clean and comfortable except for the noise.
Stayed 3 nights in Aug 2021

4/10 Poor

Adam

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very outdated and being refurbish
Hotel was very old and in poor condition, room Was uncomfortable and smelt of damn. Hoping the news owners will sort it out!
Stayed 1 night in Sep 2021

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities, room comfort
It’s not 3 stars
If other hotels are a similar price, such as a Travelodge, Premier Inn or other place you’ve stayed before, then book those and don’t try here. Dated room, several clumps of hair in the bathroom. A carpet you’d rather wear flip flops on, a tv remote that looked like it had an STI. It’s just not particularly nice, better and cleaner are available at the price point.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dusty, tired and miserable!
The hotel is tired and unloved, Check in was pleasant enough which sadly is where the pro list ends. The room was as I had anticipated from the reception area, dated and tired. It was also covered in thick dust, the table top was covered in sticky marks from cups. The tv remote looked like it hadn’t seen a wipe since the day it was put in the room, the bathroom was stained and unclean. On check out when I was asked about my stay I pointed out the dust and dirtiness of the room, the receptionist was rude, said they would speak to housekeeping but they couldn’t understand how the room was dusty. She then suggested the window had been left open. I’m not sure the dust can blow through walls into the bathroom from an open window.
Stayed 1 night in Sep 2021

6/10 Okay

Isaac

Disliked: Staff & service
Good location but very dated
Stayed 2 nights in Sep 2021

6/10 Okay

Stephen

Travelled with family
Liked: Room comfort
Not great
Ok but located on a block with Discos blaring until 1.30am every night,not their fault but never again for me
Stayed 11 nights in Aug 2021

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, perfect, ideal, Lovely!
Stayed 1 night in Sep 2021
Response from David on 3 Sept 2021
Thank you for your kind review

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Julie Anne

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay!
Maxine at reception was great when i tried to check-in (BEFORE 11am); sorted me somewhere to get changed after journey there, then room became available, so able to dump bag there and head off to the cricket at Headingly. She dealt efficiently with all my queries about travel to ground, somewhere to eat that evening etc. Thank you. VERY close to Leeds Central Station, just a bit tricky to find, with short-cut available down steps to the right of main exit/entrance to station. Will stay again if I retun to leeds for any reason.
Stayed 1 night in Aug 2021
Response from David on 30 Aug 2021
Thank you for your kind review. I am pleased your stay was an enjoyable one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to base yourself
Looks like the whole place has had a coat of paint and generally it was very nice and clean. Only downside was some old mould on some of the tiles in the bathroom.
Stayed 1 night in Aug 2021
Response from David on 3 Sept 2021
Thank you for your review

10/10 Excellent

MANESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from David on 30 Aug 2021
Thank you :-)

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We booked in on Friday 20th august 2021 the first night was so noisy my son did not get to sleep untill gone 2 am in the morning we complained along with lots of other people in which we were moved to another room that was just as noisy, as much as I appreciate we are surrounded by nightclubs I didn’t expect this level of noise absolutely ridiculous i paid nearly £300 to stay for the weekend and certainly won’t be staying again!!!
Stayed 2 nights in Aug 2021
Response from David on 22 Aug 2021
I am sorry your stay was impacted by noise. Since the restrictions on local bars were lifted due to covid we have been impacted by noise levels we have never experienced previously and out of our control. We are closing in October when all our windows will be replaced with better noise insulation alongside a complete hotel refurbishment.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Hotel was lovely staff went above and beyond so helpful had a problem with the shower they moved us to a better room straight away only thing I was it was really hard to open the door to the hotel room with the key
Stayed 2 nights in Aug 2021
Response from David on 30 Aug 2021
Thank you and I am delighted the team looked after you and made your stay an enjoyable one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Very happy with our stay! The parking was literally a 1 minute walk away. We took our ticket to the reception and we paid for the 24hour parking there (£15.50 for 24hours instead of £27) The room was great, we was right next to the night club which we was a little worried about, but the music was turned off at a reasonable hour and we had no issues at all. The staff were all very friendly. We didn’t visit the bar but on the hotels part we were very satisfied with the quality and service.
Stayed 1 night in Aug 2021
Response from David on 21 Aug 2021
Thank you for your fantastic feedback we look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Didn't like the fact that we thought it was a buffet breakfast but it was a continental breakfast
Stayed 2 nights in Aug 2021
Response from David on 20 Aug 2021
Thank you for your review

6/10 Okay

D

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

Vidar

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2021
Response from David on 20 Aug 2021
Thank you for your feedback

10/10 Excellent

Hayden

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay lovely staff
We were greeted by a lovely lady, who made sure we had all information for local places to eat and car parks. We went out for food and came back for a drink and the bar man was such a lovely guy, so kind and very apologetic that he didn’t have the drink I wanted. Room was lovely and clean except for a dusty windowsill
Stayed 1 night in Aug 2021
Response from David on 20 Aug 2021
Thank your for your kind feedback.

6/10 Okay

Joseph

Business traveller
Liked: Cleanliness, staff & service
Noisy trains and loud music Room was clean and comfortable though
Stayed 1 night in Aug 2021
Response from David on 13 Aug 2021
Thank you for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Shame that it's closing for much needed refurb as staff are excellent and location is ideal
Stayed 1 night in Aug 2021
Response from David on 8 Aug 2021
Thank you for your review and lovely feedback about our team.

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs rooms updated but value for what we paid
Stayed 1 night in Aug 2021
Response from David on 7 Aug 2021
Thank you for your review. I am delighted to tell you that we are due to refurbished later this year.

6/10 Okay

Andrew

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
It was very noisy,loud music playing till 03h00
Stayed 1 night in Aug 2021

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from David on 2 Aug 2021
Thank you for your kind review.

2/10 Terrible

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud club
The music from the club next door was horrific didn’t get a wink of sleep really annoyed we got placed on the back side of the hotel against the club
Stayed 1 night in Aug 2021
Response from David on 2 Aug 2021
Unfortunately the noise this weekend was not controlled by the local authorities as it should be. It was Pride weekend but due to the lifting of restrictions and new rules as a result of COVID, City Centre noise is a huge issue for all Hotels. I am sorry that this disturbed your stay with us.

8/10 Good

Jack

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2021
Response from David on 6 Aug 2021
Thank you for your review

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for a night out in Leeds
Really comfortable bed, shower was incredible. Good facilties to hang clothes, close to everything in city centre.
Stayed 1 night in Jul 2021
Response from d on 2 Aug 2021
Thank you for your lovely review, its really appreciated by my team and I.

4/10 Poor

Ronan

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from Davidt on 25 Jul 2021
I am sorry that your stay did not meet your expectations. I do hope that you give us the opportunity to restore your faith in us in the future.

8/10 Good

Alex

Liked: Cleanliness, staff & service, room comfort
Decent enough hotel. The restaurant wasn't open, which didn't effect us. We wouldn't choose to have the breakfast again. The room was good enough, quite a bit of light came through under the door, along with a lot of noise. Would have been nice to be able to turn the ceiling fan off, but none of the switches seemed to do this.
Stayed 1 night in Jul 2021
Response from David on 25 Jul 2021
Thank you for your review. The fan is controlled by the bed but it is not always clear how to turn off. We hope to see you in the near future.

8/10 Good

Saima

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from David on 25 Jul 2021
Thank You for your feedback

10/10 Excellent

Mrs

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
We cant fault the Hotel at all we have stayed there before.Simple check in friendly staff clean and comfortable room.Good location.
Stayed 1 night in Jul 2021
Response from David on 25 Jul 2021
Thank you for your lovely review. I will pass this onto the team.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from David on 23 Jul 2021
Thank you for your feedback

6/10 Okay

Ruth

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok
The hotel atrium was very smelly but the room was OK. Standard, nothing to write home about. Although they did have nice little accessories which was cool. Eye mask/ear plugs/cotton buds etc.
Stayed 1 night in Jul 2021
Response from David on 15 Jul 2021
Thank you for your review and we appreciate your feedback.

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from David on 15 Jul 2021
Thank you for your kind review.

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good.
Wasn't expecting much but this was a surprisingly nice stay. Yes the hotel is a bit dated but it was clean and everything you needed was provided. Room was fairly spacious, big telly, nice spacious bathroom. Cannot find fault. At under £40 for a room in Central Leeds on a Saturday night you really can't argue. Have paid far more for far less at other places in Leeds. Would gladly stay again.
Stayed 1 night in Jul 2021
Response from David on 12 Jul 2021
Thank you for taking the time to review us. We appreciate your feedback. We look forward to welcoming you back soon.

6/10 Okay

David

Liked: Cleanliness, staff & service
Noisy
Nice being sat in a nightclub so close to a nightclub of some sort that had music blasting out till 4.30.
Stayed 1 night in Jul 2021
Response from David on 4 Jul 2021
I am sorry to hear that your night was disturbed. Leeds was obviously a little noisier than usual as a result of the football. We would have happily moved your room had we have known.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location and hotel was great for what we needed
Stayed 1 night in Jun 2021
Response from David on 14 Jun 2021
Thank you for your kind review. We look forward to seeing you in the future.

6/10 Okay

laurence

Travelled with family
Liked: Staff & service
London visitor
It was central however dated bathroom no shower gel (Empty) in, shower head flooded the bathroom when I put on . Ceiling fan insecure and TV flicking imaged. The bed was super comfy. The carpet need to be changed as not only different color but in pieces got court and nearly fall down the stairs.
Stayed 2 nights in Jun 2021
Response from David on 10 Jun 2021
The hotel is due to be fully refurbished later this year and will re-open in 2022. I am sorry that you found issues with your room and we would have happily addressed these had we have been made aware at the time. Thank you for taking the time to review us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
I've never left a negative review before but felt I had to after such a disappointing stay. My room was dingy - tiny, dark & absolutely stank of stale cigarette smoke. As I'm severely asthmatic I tried to open the windows (which were filthy) but really struggled, I don't think the windows had been opened for a very long time! Upon mentioning the problems with the room to the staff they did put a fan in the room but it didn't help so I asked to move rooms (another first for me!).The only room available, apparently, was adjacent to the nightclub ( as mentioned in other reviews), but I didn't feel I had an alternative so took it, despite the deafening music.(I considered being able to breathe more important than being able to sleep, not a decision I ever thought I'd be faced with when staying in a hotel!). During the rest of my 4 night stay I wasn't ever offered a clean towel, fresh bedding, tea bags, pedal bin liners or even toilet roll! On day 3 I had to ask for toilet roll (I'd run out of tissues by then!). The hotel itself is very run down & I do feel that the staff are doing their best in difficult circumstances. Never again though!
Stayed 2 nights in Jun 2021
Response from David on 8 Jun 2021
We are a none smoking Hotel and I am sorry that the room allocated smelt of smoke. This room should not have been let and I have spoken to the Housekeeper about this to ensure any room is ventilated if there is any unpleasant smell. Are window contract was suspended over the lockdown but our window cleaners are in the process of getting all our windows cleaned internally and externally. On arrival you will have been given a letter with regards our housekeeping services during COVID. Due to restrictions we do not automatically clean rooms and we ask guests to simply ask at reception should they wish to have their room serviced. We have a housekeeping on duty as normal and had we had know your room could have been serviced daily. We do not enter any rooms without the guests authority whilst COVID is still a threat to our guests and team. The hotel is due to be fully refurbished later this year and will be re-launching as a 4* property and I am sorry that you found the hotel run down. Sadly as a result of COVID all bars have licence to serve outside which is causing a number of noise issues and I am sorry that this disturbed you. I am pleased that the staff was one positive during your stay and I am very sorry that your stay was not an enjoyable one.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from David on 21 Jun 2021
I am sorry your stay was not to your expectations. As the review is anonymous we are unable to investigate further unfortunately.

8/10 Good

Amy

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good location but update needed
Hotel in good location however could hear everything outside ie pubs/clubs roadworks starting at 5/6 in the morning. Cleaning was not that good and never saw a cleaner the 4 days we was there. Nice hotel but could do with an update too, some cracks in wall and paper coming off in some places
Stayed 3 nights in Jun 2021
Response from David on 8 Jun 2021
Sadly due to the relaxing of licence regulations for the local bars, the street can now be used for drinks which is causing ourselves issues with noise. Housekeeping are on shift daily but only skeleton staff however all rooms can be service daily and all public areas are cleaned twice a day. I am sorry you found the standards poor which is certainly not our typical feedback. I will speak to my Head Housekeeper about this. The hotel is due to be closed later this year for a full refurbishment when all areas will be brought back to a 4* standard, re-opening in late 2022.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from David on 8 Jun 2021
Thank you for taking the time to review us. I am pleased you had an enjoyable stay with us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central place to stay with good service
Stayed 1 night in May 2021
Response from David on 5 Jun 2021
Thank you for your feedback. I am delighted that the service you received was good and our location ideal

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from David on 4 Jun 2021
I am very sorry that your stay was not an enjoyable one. We do hope that you will give us the opportunity to address your concerns in the future.